Vacancies at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Job Identification: 456
Location: Nigeria
Job Type: Full-time

Job Description

• To acquire and retain more Corporate customers and increase revenue for the business

Responsibilities
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all Corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Reporting of various CUG packages by Competition and customers special promotional activities

Responsible for the day-to-day day management of all customer’s concerns and enquires:

• Develop good relationship management processes with both existing accounts and prospective customers.
• Liaise with Support teams to ensure prompt and adequate resolution of all customers’ complaints.

Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly

Responsible for Revenue Assurance:

• Encourage ALL existing customer to pay their bills timely to avoid barring.  Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn

Requirements
Educational Qualifications:

• A University Degree in Business Administration, Marketing or related course.

Relevant Experience & Functional / Technical Skills:

• 8 – 10 years’ experience in manager level, preferably in middle FMCG, Consumables & telecom.
• 8-10 years’ experience in managing Key Accounts
• Adequate product knowledge to sell value to customers
• Presentation Skills
• Relationship Management
• Analytical Thinking
• Proficiency in MS Office

Other requirements:

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail
• Excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.

Application Closing Date
9th May, 2025 (04:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Account Manager

Job Identification: 457
Location: Nigeria
Job Type: Full-time

Job Description

• To acquire and retain more Corporate customers and increase revenue for the business.

Responsibilities
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all Corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Reporting of various CUG packages by Competition and customers special promotional activities

Responsible for the day-to-day day management of all customer’s concerns and enquires

• Develop good relationship management processes with both existing accounts and prospective customers.
• Liaise with Support teams to ensure prompt and adequate resolution of all customers’ complaints

Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly

Responsible for Revenue Assurance:

• Encourage ALL existing customer to pay their bills timely to avoid barring.  Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn.

Requirements
Educational Qualifications;

• A University Degree in Business Administration, Marketing or related course

Relevant Experience & Functional / Technical Skills;

• 15 years in senior roles preferably in FMCG, Consumables, oil and Gas, Manufacturing & telecom.
• 10-15 years’ experience in managing Key Accounts Adequate product knowledge to sell value to customers
• Adequate product knowledge to sell value to customers
• Presentation Skills
• Relationship Management
• Analytical Thinking
• Proficiency in MS Office

Other requirements;

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail
• Excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.

Application Closing Date
9th May, 2025 (04:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Enterprise Networks & Service Delivery

Job Identification: 468
Location: Nigeria
Job type: Full-time

Job Summary

• Support Airtel Enterprise business in planning and providing customized technical solutions to Enterprise business customers.
• To drive the end-to-end network strategy, planning, implementation, operational management of Airtel Enterprise Networks solutions delivery for the business unit.
• Take full ownership and accountability for Enterprise network strategy, projects and customer solutions delivery, transmission planning and delivery, IP planning and Operations, network performance management and monitoring.
• Drive and own customer satisfaction and revenue realization for Enterprise network products

Responsibilities
Drive Enterprise Network & Service Delivery team’s responsibilities, strategy and performance:

• Responsible for enterprise network planning and strategy
•  Operationally accountable for enterprise network transmission planning
• Responsible for enterprise network TX & IP planning
• Accountable for enterprise network projects
• Responsible for enterprise network Transmission and IP implementation and delivery
• Responsible for enterprise network inventory management and planning (CWIP, SOA, Tower Recon)
• Agree a set of performance KPI targets and measures; regularly measure and report on network relationship management and service delivery performance against agreed targets
• Initiate, conceptualize and deliver business change and process change initiatives, eradicating bottle necks that affect networks and solutions delivery.
•  Develop standard procedures for effective service delivery and management
• Develop a steering committee and program board for managing all network delivery related issues with the wider support teams and external stakeholders as required
• Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
• Seek avenues for cost optimization, creating efficiencies that will optimize EBITDA margin

Presales support management:

• Support the Sales team in business development and market stimulation activities
• Manage the processes for scoping of the technical and operational feasibility of bespoke solutions and standard solution in line with the end customer requirement
• Manage the trade-off between speed to market, cost and quality throughout the lifecycle of customer projects engaging stakeholders as required
• Design and execute systems and processes for order capturing, order tracking, order closure, certificate of job completion, invoicing, revenue recognition and revenue assurance
• Ensure effective management of a delivery tracker, for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.
• Ensure the provision of all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents)

Network Planning and Project Delivery & Reporting:

• Take forecasts from the enterprise sales and commercial team to design enterprise network.
• Lead the preparation of AOP & budget for capex and opex including BOQ preparations & validation
• Lead Preparation of RFP & Technical specifications, Vendor validation, selection and recommendations
• Drive and implement Bandwidth and capacity planning & management
• Lead day to day monitoring of KPIs of enterprise networks
• Bring synergies with existing network infrastructure
• Production of MIS for senior management

Cross functional engagement and support:

• Act as the Single Point of contact for enterprise network activities for Airtel Busines across stakeholder departments
• Develop a win- win working relationship between the regional teams, HQ teams, vendor environment, wider networks and IT.
• Collaborate and communicate effectively, ensuring an inclusive approach to team work
• Provide support to the Enterprise teams in the regions and work closely with wider networks, IT, Regulatory, Legal, Service, Marketing and commercial teams to  elicit support for the Enterprise Business

Build a capable and motivated team to create a high performance team environment:

• Provide clarity of purpose to the operational teams. Bring teams in  sync with Airtel Business objectives and create cohesive workforce
• Coach, mentor and guide team members, ensuring high motivation and engagement
• Put in place training and development plan for members of the team
• Ensuring effective RHCI activities and identify team training needs and implement appropriate learning interventions
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition

Dimensions:

• Budget Management
• Knowledge of Customer Market Share
• Speed & quality of Service Delivery
• Customer Satisfaction skills
• Direct Cost Management
• Achieving CSI targets
• Revenue realization (recognition and collections)

Qualifications
Educational Qualifications:

• Bachelor of Engineering Degree (Masters’ Degree in Engineering a plus)

Relevant Experience & Functional / Technical Skills:

• Minimum 12 years relevant experience in enterprise networks domain
• With at least 6 years’ senior management experience in an area of network planning and solutions delivery
• Technology/Telecom Savvy, Communication, Influencing, Negotiation, Analytical thinking, Project Management, Change Management, Administration, Service Oriented, Organization and Diligence
• Routers, switches, aggregators & protocols; LEO satellite
• IP networks, LAN, WAN, Cloud (VMs)
• Bandwidth & capacity management
• IP management
• Technologies for Last mile connectivity
• New technologies (e.g. AI, IOT, CDN, SDWAN, Leo Satellite, etc)
• Various enterprise services – Internet, APN, SIP Trunk, Leased Lines, Voice & Video conference, etc.
• MPLS / DCN network
• Handling & managing partners / vendors
• Should have knowledge of local geography & customers

Other Requirements:

• Budget management awareness
• Sound knowledge of Mobile Network – Planning & Operations
• Analytical and Presentation skills
• Strategic negotiation skills.

Application Closing Date
15th May, 2025; 05:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Business Manager – All Locations

Job Identification: 465
Location: Nigeria
Job type: Full-time

Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations,
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turn-around times

Achieve Net Revenue of the zone:

• Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone
• Propose and drive VAS Up selling activities
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
• Monitor the timely disbursement of claims to the market, regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand distribution Width and Depth:

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within zone

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at zonal showrooms,
• Ensure showroom employees are up-skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the Business area:

• Implement strategies to ensure the front-line employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey

Dimensions
Financial Dimensions:

• Budget:
• Revenue Earning Customer (Prepaid Nos.)
• Revenue Earning Customer (Post paid Nos.)
• Gross Revenue

Other Dimensions

• Team Size
• No. of direct reports
• No. of channel partners/ vendors

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Management or related Social Sciences
• Masters’ in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable

Other requirements:

• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self-starter

Application Closing Date
14th May, 2025; 05:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Operations Director – All regions

Job Identification: 466
Location: Nigeria
Job type: Full-time

Job Description

• Develop and direct all Sales & Distribution activities in region of assignment comprising all the zones, ensuring all revenue and customer market share targets are met through deep and wide distribution of all product offerings within the localized context

Responsibilities
Acquisition & Customer Market Share (CMS) growth:

• Strategize and implement actions plans to deliver target CMS through clear action plans for both Postpaid and Prepaid business.
• Drive all activities towards scheme planning, productivity enhancement, distribution expansion & monitoring competition activity

Revenue Market Share (RMS) growth:

• Ensure the Region continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenue’s
• Drive outgoing usages, VAS etc.
• Focus on churning high value competition customers

CSMM:

• Deliver world class customer service at all touch points in the territory leading to customer loyalty and advocacy.
• Implement/change & monitor customer interfacing processes both at backend and front end towards building customer sensitivity in the team

Network:

• Monitoring Network KPIs to ensure they are at the agreed levels thereby creating excellent customer experience.
• Direct Network team by innovatively devising commercial schemes to optimize network quality

Net Revenue:

• Deliver the Region’s net revenue objectives through constantly improving own base management for revenue

Channel Satisfaction:

• Ensure that all channel partners have great pride of association through legitimate & good profits and grow with the organization.
• Build process and systems for them to deal with trade/customers in a transparent manner

Financial:

• Ensure the territory meets the desired financial deliverables by keeping operating cost and bad debts under control/plan.
• Ensure every Naira spend is right and delivers quality of acquisition of customers.

Build a capable and motivated team  :

• Drive regular feedback and reviews with each team member through structured training and on the job coaching
• Play a critical role to ensure employee engagement & passion
• Lead initiatives geared towards reducing attrition and retaining talent.
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition.

Dimensions
Financial Dimensions:

• Budget
• Revenue base
• Subscriber base
• Revenue Market Share
• Budget – Assigned S & D, marketing budgets
• Geographical span (circle job / zonal job/regional job)
• Churn & customer satisfaction
• Customer Service Delivery
• OPEX & bad debts to Finance
• Process adherence to business excellence
• Product segments of Postpaid, Prepaid & Data

Other Dimensions:

• Team Size
• No. of direct reports
• Off-rolls project team
• No. of technology partners/ vendors
• Employee Development & Retention

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Social Sciences
• Master’s in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

• Minimum of 15 years of varied experience in Sales & Distribution – at least 10 years of relevant experience in Telecom
• Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market

Other requirements:

• Ability to innovate and deliver value to business at multiple levels will play an important role
• Ability to manage large scale with a very wide geographical scope across region of assignment
• Ability to manage an outsourcing partner to deliver business solution
• High on interpersonal skills.
• Sound sales & Distribution experience – combination of both FMCG/Direct marketing
• Sensitive to understand customer expectations
• Sound analytical skills
• Strong communication skills and should be able to lead cross functional teams.
• High level of planning & execution capabilities

Application Closing Date
14th May, 2025; 05:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Solution Specialist

Job Identification: 459
Location: Nigeria
Job Type: Full-time

Job Description

• Provides the required and much needed pre-sales, technical and operations related support to the Enterprise Services Business for efficient and timely Service delivery within the service value chain.

Responsibilities
Prompt and effective solution delivery:

• Responsible for initial Solution Design and client information gathering (including pre-installation site survey) for all Enterprise Projects.
• Coordinate with 3rd Party Vendor in order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
• Coordinate closely with Enterprise Support Team for trouble ticket resolutions, logging and closure.
• Also coordinate with Enterprise Sales team concerning the submission of proposals to clients.
• Attend to technical sales meeting along with Sales Managers to capture client’s request for service provisioning.
• Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team
• Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).
• Provide the Enterprise Sales Team with the Job completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement.
• Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.

Strong Support Structure:

• Monitors all alarms and measurable parameters on the Enterprise Network Monitoring Application/Tools in order to compile a weekly/Monthly KPI report and including Bandwidth utilization.
• Drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Operations Team with regular updates on resolution paths and action plans.
• Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
• Coordinate the technical support activities of 3rd Party vendors both during and after Enterprise Service Implementation.
• Assist in the Resolution of all client outages and push repeat issues to problem management team for promptly fixes and compile weekly Fault resolution reports to track service reliability trend.
• Carry out and track spares as part of ensuring MTTR when replacement items are required at CPE as subset of outage resolution on client site.

Service level agreement compliance:

• Ensure Compliance with the MTTR Clause in the contractual agreement with clients through proactive monitoring of service activity on each account
• Minimize churn through effective management of customer and organizing Service review meetings at intervals.
• Ensure prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid penalty payouts /Unnecessary Revenue deduction).
• Confer with SLA performance manager and compile all outage reports for Enterprise managed accounts and make it available to Enterprise Sales Account Managers for reconciliation of such report with the customers when required.
• Assist with other documentations which might be required to keep track of (Enterprise service catalogue) – Enterprise circuits and database including Technical and commercial details.

Requirements
Educational Qualifications:

• Bachelor’s Degree in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
• Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
• ITILv3 and any service management exposure is desirable
• AWS Cloud, CCIE

Relevant Experience & Functional / Technical Skills:

• 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry.
• Relevant experience in IT/telecom enterprise services networking environment will be preferred.
• Good Sales techniques overview and exposure.
• Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio and Power Point) will be required.
• Good knowledge of Agile or any process improvement techniques
• Influencing
• Negotiation
• Analytical thinking
• Project Management, Change Management
• Organization and Diligence

Other requirements:

• Delighting the customers
• Strong technical aptitude & IT savvy
• Strong communication skills
• Good interpersonal skills
• Teamwork & Collaboration with stakeholder
• Highly Result Oriented believes in teamwork
• Customer centric approach
• Strong analytical skills able to draw conclusions from data, management of information and trends.

Application Closing Date
9th May, 2025 (04:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online