Recruitment at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Project Coordinator, Talent Strategy & Capability Development

Location: Nigeria
Department: Product

Job Description

• We are looking for a dynamic and driven individual who embodies the core qualities essential to thrive in a collaborative, fast-paced work environment.

Key Responsibilities

• Support the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligning insights with business needs.
• Support the design and validation of high-impact assessments that benchmark cognitive potential, academic aptitude, and workflow readiness, partnering with domain experts to ensure relevance and rigor.
• Support the coordination of workforce assessments and training cycles, including scheduling, communications, and logistics.
• Conduct research on industry benchmarks, assessment methodologies, and skill-building strategies to inform team initiatives.
• Maintain organized documentation of assessment tools, project plans, and status updates using project management tools.

Must-Have Qualifications/Experience

• Organization & Planning: Strong organizational skills and attention to detail; able to manage multiple tasks and timelines efficiently.
• Communication: Clear verbal and written communication; able to work across teams and share updates effectively.
• Team Collaboration: Works well with others, provides support where needed, and is eager to learn.
• Initiative: Takes ownership of assigned tasks and follows through without close supervision.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
• Digital Literacy: Confident using digital tools and willing to learn new platforms quickly.
• Creativity: Able to ideate and prototype quickly; good at spotting capability gaps and improvising workable, scalable solutions.

Preferred Background:

• Should have 4+ years of experience in an analyst or operations role.
• Prior exposure to project coordination or workforce training programs is a plus
• Experience working with cross-functional teams is an added advantage.

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Delivery Manager, CX Operations

Location: Nigeria
Department: Client Success
Work type: Hybrid

Description

• Are you a highly analytical leader? If so, can you drive optimal project delivery, manage client relationships, and oversee key operational areas like, Quality Control, and Stakeholders?

Responsibilities

• We’re seeking a highly analytical Project Delivery Manager, CX Operations to co-lead a 500+ person data annotation team for a Fortune 100 client. You’ll play a pivotal role in ensuring optimal client results.
• As a Project Delivery Manager, CX Operations at Hugo, your main responsibility is to align our team with clients’ evolving needs and serve as the primary point of contact for feedback.
• You’ll collaboratively identify and resolve issues impacting user experiences, maintaining positive client relationships.
• Your dynamic role includes overseeing critical operational aspects like Project Delivery, Workforce Management, Quality Control, and Stakeholder Management.

This involves:
Project Delivery:

• Design and structure team operations for complex projects and SLA adherence.
• Identify opportunities to improve operational efficiencies and implement scalable solutions.
• Manage project workflows and performance metrics.
• Provide insights and actionable strategies to achieve the best possible outcomes on projects

Workforce Management:

• Ensure proper staffing and schedule adherence, with contingency plans when needed

Quality Control:

• Analyze error trends and guide quality control efforts.
• Develop process documentation for consistency across projects.

Stakeholder Management:

• Oversee day-to-day client communications
• Foster team collaboration, motivation, and skill development.
• Establish and communicate team goals, strategies, and behaviors
• Coordinate with stakeholders for resource allocation

Requirements

• Demonstrated success in project management within start-up/scaleup environments, coupled with a keen understanding of operational excellence in mature, high-caliber organizations.
• Proven track record as a Client Service Manager, consistently aligning teams with client needs.
• Exceptional analytical and communication skills, with meticulous attention to detail.
• Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.
• Experience in workforce management, surpassing client expectations, and driving performance improvement.
• Collaborative mindset for implementing performance enhancement programs and overseeing client reporting.

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: People Operations Lead

Location: Nigeria

Key Responsibilities
Core HR Operations:

• Manage day-to-day HR processes including onboarding, offboarding, employment changes, and employee data management on HRIS.
• Collaborate with Middle Managers (who manage Entry-level and Junior Professionals) to deliver interventions to Entry-level and Junior Professionals.
• Ensure accuracy and confidentiality of employee records in compliance with local labor laws and internal policies.
• Administer and audit HRIS systems, partnering with IT and vendors as needed for maintenance and upgrades.
• Oversee or support payroll input, benefits administration, statutory filings, and compliance activities.
• Collaborate with vendors and internal stakeholders as necessary on compensation and benefits matters.
• Manage HR queries and ticketing queues on Zoho Helpdesk with a service-oriented mindset and commitment to SLAs.

Data, Systems & Process Optimization:

• Generate and analyze HR metrics, dashboards, and reports to support business decision-making.
• Identify opportunities to automate or streamline HR processes; provide feedback on tools and systems used by the team.
• Contribute to and maintain high-quality SOPs and knowledge bases to improve scalability and consistency of operations.
• Contribute to cross-functional projects involving employee experience, HRIS enhancements, compliance, and analytics.

Project Management:

• Manage small teams or workstreams to deliver operational outcomes; coach junior staff and model accountability.
• Scope moderately complex projects, apply structured problem-solving frameworks, and track delivery milestones.
• Promote the effective use of AI, data, and digital tools to drive efficiency and innovation in People Operations.

Communication & Collaboration:

• Communicate clearly and professionally with internal stakeholders, vendors, and senior leaders.
• Adapt communication style based on audience — from technical documentation to executive-ready summaries.
• Participate effectively in meetings, offering input, flagging risks, and seeking timely supervisor guidance where needed.
• Collaborate cross-functionally with Legal, Finance, IT, and other teams on key initiatives.

Preferred Background

• Bachelor’s Degree in Human Resources, Business, or a related field
• Master’s Degree in HR or Business Administration.
• 4 – 6 years of HR experience or Administration (where individual is a fast learner)
• Experience in a fast-paced or high-growth environment
• Prior experience with HRIS systems and data reporting tools
• Exposure to project management methodologies and tools (e.g., Asana, Jira, Smartsheet)
• Strong written and verbal communication skills
• Proven ability to work cross-functionally and influence without authority
• Demonstrated interest or experience in leveraging AI or automation in HR operations
• HR Certification – SHRM, CIPM or CIPD.

Must-Have Qualifications/Experience:

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Exceptional accuracy and attention to detail.
• A proactive problem solver who can anticipate and address challenges before they escalate.
• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.
• Exceptional capacity for making sound judgments in high-pressure environments.
• Clear, unambiguous communicator who is effectively responsive across multiple communication channels.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compliance Associate

Location: Nigeria
Department: Legal & Compliance

Key Responsibilities

• Operational Compliance & Internal Audits: Execute comprehensive internal audits of company processes, Client statements of work, identifying areas for improvement and ensuring adherence to internal policies and regulatory requirements. (Note: Financial audits are out of scope for this role.)
• Regulatory Audit Management: Prepare for and manage other regulatory-type audits as needed, including but not limited to environmental regulations such as Greenhouse Gas (GHG) reporting.
• Strategic Project Leadership: Function as a dedicated project leader, taking full ownership of compliance-related projects. This includes defining objectives, managing scope, delivering key results in line with strategic goals, and embedding a culture of accountability across diverse teams.
• Execution & Delivery Management: Maintain a strong focus on execution pace and output, ensuring that project estimates are realistic and that initiatives remain on track for timely and successful delivery.
• Framework Development: Implement thorough, best-in-class compliance frameworks that are relevant to our business operations and can be sustainably institutionalized, scaled up, and replicated across various departments.
• Stakeholder Alignment & Empowerment: Create a “shared brain” across large, cross-functional teams, aligning stakeholders to the vision of each project and empowering independent, informed decision-making regarding compliance.
• Process Optimization: Design, build, and continuously optimize processes to drive significant performance improvement and enhance user experience across all compliance initiatives.
• Data-Driven Problem Solving: Employ a data-driven approach to navigate through ambiguity, solve complex business-critical problems, and identify opportunities for compliance enhancements.
• Data Architecture for Compliance: Develop and maintain a sustainable data architecture and adjacent processes to bolster our overall compliance ecosystem, ensuring data integrity and accessibility.
• Impactful Reporting: Prepare highly impactful periodic reports that provide relevant insights and strategic options to drive informed decision-making at all levels.
• If you thrive in fast-paced environments, have a proactive mindset, and are passionate about building high-impact compliance systems, we’d love to hear from you.

Must-Have Qualifications/Experience

• Minimum of 4+ years of progressive experience in compliance, audit, or risk management roles.
• Proactive Compliance Approach: A forward-thinking and proactive view towards compliance, anticipating challenges and implementing preventative measures.
• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Strong Project Management Skills: Demonstrated ability to lead complex projects, manage timelines, and deliver results.
• People Leader: Proven ability to lead, mentor, and develop associates, fostering knowledge transfer and skill growth within the team.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders across diverse functions.
• Drive to Action: Demonstrated ability to translate fuzzy problems into structured outputs, using data and qualitative inputs to drive decisions
• Working Style: Strong ownership mindset, proactive and self-directed; operates well in environments that require initiative and continuous iteration.
• Legal Officer or Paralegal Experience is ideal
• Management consulting / professional services experience is an advantage.
• Proven record of high performance and substantial achievements in your past positions
• Demonstrated leadership ability in a team environment
• Initiative taker, eager to break new grounds, create opportunities for others
• Willingness to take personal risks – as seen through leadership roles – in work environment and extracurricular activities
• Ability to work effectively with people at all levels in an organization
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Skills to communicate complex ideas effectively

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Information Security

Location: Nigeria
Department: IT Operations

Key Responsibilities

• Enforce security policies, standards, and procedures for industry, regulatory and client compliance.
• Drive proactive SOC monitoring and reporting across information systems, influencing business decisions.
• Maintain the security of all information systems including Mac/Windows OS devices, network infrastructure, AWS cloud, Google Workspace, and business SaaS platforms.
• Design a robust integrated security architecture with defense-in-depth strategies across users, endpoints, networks/connectivity, platforms, applications and database domains.
• Engineer and implement cost-effective solutions appropriate for dynamic and scale-up environments.
• Perform threat modelling and technical risk assessments (vulnerability scans, penetration tests, software updates, patches etc.), identify gaps and recommend technical controls.
• Collaborate with the IT-GRC team and ensure security risks are captured in the broader IT risk register.
• Provide general information security guidance & advisory support to the business.
• Drive internal and external client security engagements to establish business needs and requirements.

Must-Have Qualifications/Experience

• Proven experience within Incident Response situations and demonstrated ability to handle and maintain confidential information.
• Must possess strong written and verbal communication skills, and be capable of understanding, documenting, communicating, and presenting technical issues in a non-technical manner to audiences.
• Be a team player and enjoy collaborating on cross-functional teams
• Familiar with compliance and privacy regulations such as PCI, GDPR, CCPA, SOX, and other regulations/standards
• Self leadership skills and the ability to mentor or provide guidance to teams.

Preferred Background:

• 7+ years hands-on security experience, with an IT Security focused role.
• Experience executing in a cloud-first technology and remote work organization.
• Proficiency to communicate and collaborate via Slack and can succinctly document technical details.
• Familiar with security controls or concepts related to various security community groups or standards: CISSP Domains, NIST cybersecurity & privacy frameworks, CIS benchmarks, OSI model

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Program Manager, Talent Strategy & Capacity Building

Location: Nigeria
Department: Product

Key Responsibilities

• Lead the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligning insights with business needs.
• Monitor industry trends and internal data to surface skill gaps early and build proactive strategies for upskilling and staffing readiness.
• Design and validate high-impact assessments that benchmark cognitive potential, academic aptitude, and workflow readiness, partnering with domain experts to ensure relevance and rigor.
• Support scalable training program design, working closely with Product and Academy leads to turn insights into targeted learning interventions.
• Coordinate testing cycles and engagement strategies, managing internal and external assessments in partnership with AI Ops and Delivery teams, ensuring minimal disruption and maximum participation
• This role calls for someone who is not only operationally excellent but also strategically minded, able to align program goals with broader organizational outcomes

Must-Have Qualifications/Experience

• Strategic Thinking: Strong strategic planning and creative problem-solving skills, with the ability to shape new systems and processes from the ground up.
• Analytical Expertise: Comfort working with unstructured data and high volumes of information, able to navigate complexity and generate meaningful insights.
• Adaptability: Thrives in fast-evolving, ambiguous environments; can operate without a clear blueprint and still deliver structure and progress.
• Creative Execution: Ability to ideate and prototype quickly; good at spotting capability gaps and improvising workable, scalable solutions.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders across diverse functions.
• Drive to Action: Demonstrated ability to translate fuzzy problems into structured outputs, using data and qualitative inputs to drive decisions.

Preferred Background:

• Should have 4+ years in program management, workforce strategy, or related fields, with a significant portion in senior or lead roles.
• Proven track record of leading large-scale projects
• Prior experience or exposure to Assessment design, Learning & development (L&D), Organizational development (OD) or psychology, Competency modeling, Workforce capability frameworks, People analytics and/or HR consulting is a strong plus.
• Demonstrated experience in managing large-scale, cross-functional projects.

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, IT-Governance, Risk & Compliance

Location: Nigeria
Department: IT Operations

Key Responsibilities

• Lead the quarterly ISMS management review and reporting on the organization’s technology risks.
• Collaborate with enterprise risk management function and lead IT risk management review meetings.
• Define a strategic roadmap and plan to deliver on the IT-GRC function objectives.
• Develop and maintain IT policies, standards and frameworks aligned with industry best practices (e.g., ISO 27001, NIST, COBIT etc.)
• Develop and implement an IT compliance management and monitoring framework, overseeing the organization’s compliance efforts based on industry standards (e.g., ISO27001, PCI-DSS, SOC 2, HITRUST).
• Monitor, and report on the organization’s legal and regulatory compliance obligations, including those related to legislation (e.g., GDPR, NDPR, Cybercrime Act, NDPA).
• Develop and implement an IT risk management framework to identify, assess, manage, and mitigate risks.
• Perform general Risk Control Self-Assessment for the department covering people, process, technology, and suppliers, assigning risk severity scores and tracking mitigation plans.

Must-Have Qualifications/Experience

• Hands-on, Individual contributor with strong communication (written and verbal) skills and the ability to work in a business partnering capacity whilst maintaining essential independence.
• Demonstrated track record of influencing stakeholders from different backgrounds and functions to drive risk-aware business outcomes.
• Demonstrated experience preparing and presenting risk reports to an executive and/or business leaders.
• An ability to lead strategically, with a commercial focus.

Preferred Background:

• 10 years experience in a Governance, Risk and Compliance role, with at least 3 years interacting with business leaders and executive leadership team.
• IT-GRC background with expert level knowledge of industry practices, IT processes, compliance frameworks and standards (e.g., COBIT, NIST, PCI-DSS, ITIL, SOC2, Hitrust, ISO 27001 etc.)
• CISA, CRISC, CGEIT, or other relevant industry security-focused certifications preferred.

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, IT Service Management and Performance

Location: Nigeria
Department: IT Operations

Key Responsibilities

• Monitor and evaluate IT service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and reporting same to the business.
• Drive root-cause analysis and ensure prompt resolution of incidents and problems, reducing service downtime and improving user experience.
• Oversee the evaluation, selection, implementation and/or optimization of Hugo’s ITSM technology platform to improve process orchestration, automation, reporting, and service/approval workflows.
• Collaborate with IT teams and business stakeholders to ensure ITSM platform meets the evolving needs of the business and clients.
• Ensure accurate documentation of IT service assets and configuration items (CIs) in the Configuration Management Database (CMDB).
• Collaborate with vendors to ensure third-party services meet internal and client requirements, focusing on service quality and compliance.
• Drive key suppliers’ periodic performance review meetings to ensure benefit/value realization in line with agreed SLAs.
• Ensure IT service management practices comply with relevant regulatory frameworks and certifications, including PCI-DSS, ISO 27001, HITRUST and other data protection standards (e.g., GDPR, NDPR).
• Oversee and enforce service management policies, procedures, and standards across the IT function.

Must-Have Qualifications/Experience

• Experience in a business process outsourcing (BPO) organization is highly desirable.
• Effective communication and interpersonal skills to work with technical and non-technical stakeholders.
• Understanding of compliance requirements, including PCI-DSS, ISO 27001, GDPR, and NDPR.
• ITIL v4 Certification (Foundation or higher); COBIT, PMP, or Six Sigma certification is a plus.

Preferred Background:

• Minimum 7 years of experience in IT service management or a related role, with at least 3 years in a senior capacity.
• Proven experience in improving ITSM maturity and delivering measurable service improvements.
• Strong knowledge of ITSM tools such as ServiceNow, Fresh Service, SysAid, SolarWinds etc.

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
• Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online