Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We recruiting to fill the position below:

Job Title: Lead, Field Operations

Location: Nigeria
Job type: Full-time

About the Job

• To provide strategic oversight and operational leadership for all Field Operations across any of Nigeria’s Lagos (2 regional hubs covering Lagos State) or Upcountry (5 regional hubs covering 35 states + FCT) locations, ensuring consistent service delivery, merchant support, operational excellence, and stakeholder satisfaction.
• The role will coordinate the activities of Regional Supervisors in any of Lagos (Mainland and Island), Portharcourt (South South), Abuja (North Central), Kano (The Rest of North), Imo (South East), Ibadan (South West), Cluster Leads, and Business Support Partners (BSPs), while driving strategic alignment, team effectiveness, and national field performance.

Responsibilities
Team Leadership and Development:

• Directly lead and manage a diverse team of Regional Supervisors, Cluster Leads, and BSPs across any of the upcountry locations.
• Define KPIs and performance benchmarks for BSPs, ensuring timely feedback, coaching, and performance evaluation.
• Provide strategic direction and alignment to regional teams in collaboration with the larger Support team and Inclusio business priorities.

Operational Efficiency and Support Delivery:

• Ensure the seamless execution of field operations, including POS configuration at the regional hubs, deployment, and assisting in merchants onboarding.
• Ensure seamless, end-to-end technical support for POS terminals through structured escalation management, timely issue resolution, and continuous improvement of support processes.
• Drive terminal uptime and reduce inactivity by implementing proactive monitoring, retrievals, and performance analysis to enhance terminal utilization.
• Strengthen incident resolution and service efficiency by managing escalations across support levels (L2–L5), improving turnaround time and customer satisfaction.
• Monitor operational efficiency across all upcountry clusters, proactively addressing gaps and escalations.
• Lead process optimization across regions to reduce turnaround times, cost, and service friction.

Reporting, Analytics and Business Intelligence:

• Consolidate regional reports into actionable insights for executive decision-making.
• Track performance metrics across field operations, including terminal uptime, incident resolution time, and BSP productivity.
• Deliver weekly, monthly, and quarterly reports on field activities, asset movement, and service delivery.
• Maintain logs of challenges experienced in the field for proper tracking and subsequent engagement with responsible teams for resolution.

Stakeholder and Relationship Management:

• Serve as the primary liaison between the central Support team and regional clusters.
• Maintain strong engagement with internal stakeholders (Product, Engineering, Sales, and Business Development) to ensure regional needs are aligned with product updates and strategic decisions.
• Regularly engage with merchants, banks, and partners to deepen trust, drive feedback loops, and improve field service experience.

Regional Support & BSP Management:

• Coordinate BSP onboarding, training, and performance tracking.
• Collaborate with Cluster Leads to manage and support all BSPs in designated regions, ensuring field coverage and operational readiness.

Process Governance and Quality Assurance:

• Lead the documentation and review of operational and technical processes to ensure clarity, consistency, and compliance with internal controls and regulatory expectations.
• Maintain CRM data integrity and use quality assurance monitoring to improve ticket resolution, service delivery, and customer experience.

Deployment and Asset Management:

• Ensure efficient distribution and usage of terminals, consumables, accessories, and branded materials across all regions.
• Partner with logistics teams and third-party providers for prompt delivery and retrieval of assets.

Strategic Contribution and Cross-Functional Projects:

• Support the execution of nationwide application (versions and features) deployments, and other deployment initiatives such as promotions, branding campaigns, and deployment waves.
• Drive innovation in service delivery by implementing new tools, support structures, or models that enhance customer satisfaction and retention.

Educational Qualification

• University Graduate Degree in Computer Science, Information Technology, Engineering, or other related technical fields.
• Relevant professional certifications in Project Management, IT Service Management (e.g., ITIL), or POS technology will be an added advantage.

Experience:

• Minimum of 5 years’ experience in Field Operations, preferably within FinTech, PTSP, or related industries.
• Demonstrated experience managing multi-regional teams, BSP networks, and high-volume asset deployments.

Additional Information:
Reporting Line

• The Lead, Field Operations reports to the Head, Instore Onboarding and Support.

Cross-Functional Collaboration:
Product & Engineering:

• Support the product team in developing Business Requirement Documents (BRDs) for new products.
• Identify product defects and suggest possible fixes.
• Provide a detailed analysis of fixes to assist the engineering team.

Core Operations:

• Offer support to the Customer Support Team in Core Operations.
• Collaborate on resolving operational issues with possible fixes.

Business Development, Regional Sales, and Key Accounts:

• Provide operational support to Business Development and Key Account Teams.
• Track revenue assurance for PTSP and related services.
• Manage stakeholder expectations and give timely feedback on reported issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Java Software Engineer

Location: Nigeria

About the Job

• We are seeking an experienced Back End Software Engineer who will be responsible for building and maintaining scalable, secure, and high-performing backend systems.
• The ideal candidate will have a deep understanding of software engineering principles, experience working with a range of technologies, and a passion for creating innovative solutions to complex problems.

Responsibilities 

• Design and develop RESTful APIs and microservices that power our web and mobile applications.
• Collaborate with cross-functional teams to identify and prioritize features, requirements, and technical solutions that will drive innovation.
• Lead the design and implementation of scalable and maintainable software architecture that meets functional and non-functional requirements.
• Implement security measures to protect our systems and data.
• Develop automated tests and participate in code reviews to ensure the quality and reliability of the software.
• Mentor and coach other team members to improve their technical skills and contribute to the overall success of the team.
• Stay up-to-date with the latest trends, technologies, and best practices in backend development.

Position Requirements

• Bachelor’s or Master’s Degree in Computer Science or related field.
• 3+ years of experience in back-end software engineering.
• Expertise in at least one programming language such as Java, Python, or Node.js.
• Experience with relational and/or NoSQL databases, such as MySQL, PostgreSQL, MongoDB, etc.
• Knowledge of cloud-based computing platforms, such as AWS or Azure.
• Understanding of software development methodologies, including agile and DevOps.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Experience leading technical initiatives and mentoring other engineers.

Preferred:

• Experience with serverless architecture, such as AWS Lambda or Azure Functions.
• Knowledge of message queueing systems, such as Kafka or RabbitMQ.
• Familiarity with containerization technologies, such as Docker and Kubernetes.
• Experience working in an innovation lab or startup environment results.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Counsel

Location: Nigeria
Job type: Full-time

Job Description

• We are seeking an experienced Legal Counsel who will provide day-to-day legal support to the company and its subsidiaries, across a range of business functions, with a particular focus on contract review and drafting, litigation management, intellectual property coordination, and support on transactional matters, including but not limited to mergers, acquisitions, partnerships, and market expansion initiatives e.t.c.
• The role requires a proactive and commercially minded legal professional who can collaborate effectively with internal/external stakeholders and manage relationships with external solicitors.

Responsibilities
Contract Management:

• Draft, review, and negotiate a variety of commercial agreements.
• Provide legal advisory support to business units on contract interpretation, rights, obligations, and associated risks.
• Assist internal stakeholders in structuring deals and commercial arrangements in line with legal and regulatory requirements.

Litigation Management:

• Monitor and manage the Group’s litigation and dispute resolution portfolio across all entities.
• Identify, select, and onboard external solicitors for litigation and regulatory matters in Nigeria as well as other jurisdictions.
• Supervise and coordinate with external solicitors to ensure alignment with the agreed legal strategy, timelines, and cost expectations.
• Ensure external solicitors provides regular updates and progress reports on all active matters.
• Review legal processes to ensure consistency with the agreed legal and commercial position.
• Analyze court procedures and complex legal issues to determine and formulate appropriate legal strategies for defending or prosecuting matters effectively.

Intellectual Property (IP):

• Work with external IP solicitors to manage the registration and protection of the company’s trademarks, copyrights, and other IP rights.
• Maintain the IP portfolio and ensure renewals are up to date.
• Advise internal stakeholders on IP issues including usage, licensing, and potential infringements.

Transactional Support:

• Carry out legal due diligence and documentation for the Group’s investments, acquisitions, and joint ventures.
• Participate in the drafting, review, and negotiation of transaction documents.
• Identify, engage, and manage external solicitors, ensuring they align with the Group’s commercial objectives and timelines.
• Coordinate with internal/external stakeholders and professional advisors to support smooth transaction execution.

Qualifications

• Candidates should possess a Bachelor of Laws (LL.B) from a recognized university
• BL (Barrister-at-Law) from the Nigerian Law School; must be called to the Nigerian Bar.
• At least 5 years’ experience drawn from a commercial law firm or working as in-house counsel preferably in a reputable Financial Institution, FinTech company or a Central Bank of Nigeria regulated entity.
• Experience in commercial contracts, dispute resolution, IP, litigation and corporate transactions.
• Familiarity with Nigerian regulatory and legal frameworks governing corporate and commercial law.
• Strong drafting, negotiation, and communication skills.

Skills:

• Legal Drafting & Contract Negotiation: Proficiency in reviewing, drafting, and negotiating a variety of commercial agreements under Nigerian law.
• Litigation Management: Experience supporting or managing civil, criminal and commercial litigation matters, including liaising with external solicitors.
• Intellectual Property Management: Understanding of Intellectual Property law and regulatory processes.
• Regulatory Compliance: Familiarity with Nigerian regulatory frameworks relevant to financial services, technology, and data protection.
• Research & Legal Opinion Writing: Ability to conduct thorough legal research and prepare well-reasoned legal opinions or briefs.

Behavioural Competencies:

• Analytical Thinking: Ability to critically evaluate complex legal issues, interpret laws and regulations (including Nigerian statutes and case law), and provide clear, actionable legal advice.
• Attention to Detail: Demonstrates accuracy and thoroughness in legal advisory, legal drafting, contract review, and litigation documentation.
• Communication Skills: Strong written and verbal communication skills, with the ability to clearly explain legal concepts to non-legal stakeholders and build trust across departments.
• Integrity and Professionalism: Upholds very high ethical standards, exercises sound judgment, and handles confidential information with discretion.
• Collaboration: Ability to work effectively with internal/external teams (e.g. commercial, compliance, finance, operations) and manage relationships with external solicitor and regulatory bodies in Nigeria.
• Time Management: Ability to provide legal advisory and support within tight timelines and varying time zones.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Quality Assurance Engineer

Location: Nigeria

Job Summary

• To conduct all levels of testing on new enterprise software and enhancements as per the test plan to ensure the deployment of quality solutions

Responsibilities

• Set up the test bed, ensuring that the data used is realistic to facilitate a wholistic testing experience
• Code scripts as required for automated testing to enable the rigorous and efficient testing of software
• Carry out and coordinate all levels of testing to ensure that the developed software meets specifications and quality requirements
• Adhere to the testing plan and where there are hindrances, escalate to the
• Lead to ensure that the on-time delivery as per the project plan is not compromised
• Analyse the test results, identify bugs and other errors and provide reports to the relevant stakeholders to enable the deployment of fully functional software
• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them

Requirements
General Education:

• Candidates should possess a First Degree in Computer Science or related field

General Experience:

• 3 – 5 years of experience in software engineering.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Sales Lead, Corporate

Location: Nigeria

Responsibilities

• To lead sales strategy development, direct market share growth, and cultivate new opportunities for the Corporate Sector.
• To direct and coordinate the provision of Interswitch’s products and services to corporate Customers.
• To coordinate sales distribution by establishing sales territories, quotas, and goals.
• To analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers.

Account Management:

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships either personally or through a team of Sales Reps, Regional Sales.
• Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Manage strategic client and customer relationships, using account teams to maintain customer satisfaction and loyalty
• Sell complex and customised products and services to significant customers, and monitor sales against objectives and KPIs

Leadership and Direction:

• Identify and communicate the actions needed to implement the Sales’ strategy and business plan for Corporate Services.
• Explain the relationship of the Interswitch business division to the broader Interswitch Ltd mission, vision and values and motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Motivate people to commit to roles and responsibilities during implementation.
• Develop and manage budget plans for the allocated region and ensure adherence to the approved budget.

Performance Management and Talent Optimisation:

• Manage and report on the performance of a substantial, diverse team by setting appropriate performance objectives for direct reports or project/account team members and holding them accountable for achieving these.
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
• Formulate workforce planning reports and budget, including but not limited to setting performance objectives, monitoring performance, delivering constructive feedback, providing training, coaching and mentoring, identifying talent for pivotal roles from a succession management standpoint, and giving ad-hoc advice when necessary.
• Implement formal development frameworks for responsible teams by using equitable approaches that may be differentiated to support each employee’s unique needs and preferences to bring out their best and meet business needs.

Policy Development and Compliance:

• Develop procedures and interpret and apply policy for the area of expertise to achieve specified outputs, or advise the wider business on the application of policy, then monitor the implementation of those procedures within the region.
• Develop functional or operational policies and help develop policy frameworks for the region.
• Take responsibility for creating underlying procedures and monitoring their implementation.
• Direct development of the sales framework and delegate the review of sales operational policies against the framework to Sales Executives
• Monitor overall strategy implementation against timeline and budgetary margins

Customer Relationship Management / Account Management / Risk Management:

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Build, maintain and manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty towards Interswitch.
• Partner with relevant stakeholders across Interswitch to raise awareness on sales procedures and to discuss and address risk management concerns.
• Ensure that risks, issues, dependencies, and constraints are managed appropriately and where risks or issues threaten delivery, develop and agree on recovery plans.

Requirements
Education:

• University Post Graduate Degree in Sales and Marketing, Business, Economics or Finance-related field.

Experience:

• At least 4 years of wide and deep experience in Corporate Sales and Marketing roles within reputable financial institutions or the payments industry, including a minimum of 5 years of customer-facing experience in the Sales Sector
• At least 3 years’ experience of planning, managing and organising resources within short/medium timescales within the overall policy framework and strategic objectives of the division.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online