Vacancies at Amani Advisory Limited

Amani Advisory Limited – Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.

They are recruiting to fill the position below:

Job Title: Customer Success Officer

Location: Nigeria
Employment Type: Full-time
Work hours: 10am – 7pm

Job Summary

• The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints – from inquiry and order processing to post-purchase follow-up.
• The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, live chat, and social media.
• Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
• Track customer orders, coordinate with logistics, and ensure timely delivery of products.
• Provide product knowledge and recommendations to customers based on their preferences and needs.
• Maintain a strong understanding of the brand, product lines, promotions, and policies.
• Gather and analyze customer feedback to suggest improvements in service and product offerings.
• Maintain accurate customer records and interactions in the CRM system.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
• Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
• Monitor online reviews and manage customer satisfaction metrics.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first mindset.
• Tech-savvy with experience using CRM platforms and customer service tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism, empathy, and attention to detail.
• Passion for luxury products, home décor, and fragrance is a plus.

Salary
N200,000 per month.

Application Closing Date
31st August, 2025.

Method of Application
Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the Job Title as the subject of the email.

Job Title: Creative Assistant (Fashion)

Location: Nigeria
Employment Type: Full-time

Responsibilities

• In this role, you will support the Creative Director and design team in developing innovative and visually stunning designs.
• It is a requirement that you have a strong passion for fashion, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities

• Assist in the development of designs from concept to final product.
• Liaise with the design team, Creative Director, and other departments to ensure effective communication and collaboration.
• Maintain organized files, records, and design archives.
• Assist with special projects, such as fashion shows, photo shoots, and events.
• Assist in the creation and development of design concepts, mood boards, and presentations.
• Provide input on fabric selection, colour palettes, and style ideas.
• Prepare sketches, illustrations, or digital renderings as needed.
• Collaborate with the production team to ensure timely execution of designs.
• Maintain sample organization and oversee quality checks for prototypes and final products.
• Support in managing timelines and ensuring assigned tasks stay on schedule.
• Participate in photoshoots and provide creative direction to capture brand aesthetics.
• Assist in styling models and organizing promotional content for social media and marketing.
• Work with the marketing team to ensure cohesive visual representation across platforms.
• Maintain accurate records of materials, designs, and production notes.
• Support the creative director with day-to-day production schedules.
• Ensure all creative work aligns with the brand’s vision, values, and target audience.
• Stay updated on industry trends to provide fresh ideas and competitive insights.

Requirements

• Bachelor’s Degree in Fashion Design, Fine Arts, or related field.
• 2 – 4 years of experience in fashion design, styling, or a related field.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, Sketchbook), Microsoft Office, and Google Suite.
• Strong understanding of fashion trends, textiles, and design principles.
• Strong visual sense, attention to detail, and innovative mindset.
•  Excellent multitasking abilities with a proactive and solution-oriented approach.
• Strong verbal and written communication for effective collaboration.

Salary
N200,000 – N300,000 / month.

Application Closing Date
31st August, 2025.

Method of Application
Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email.

Job Title: Fashion Customer Representative

Location: Nigeria
Employment Type: Full-time

Responsibilities

• Welcome and assist walk-in clients with expert styling advice
• Recommend fabrics and guide customers through fittings and purchase decisions
• Maintain a clean, stylish, and organized showroom environment
• Respond to customer inquiries via Instagram, WhatsApp, website chat, and email
• Support online clients with styling, sizing, and order placements
• Follow up on customer requests, complaints, and orders professionally
• Process sales and handle payments through POS systems
• Track customer preferences and build long-term client relationships
• Meet or exceed personal and team sales targets
• Confidently communicate the brand story, craftsmanship, and product offerings.
• Keep track of customer preferences, purchases, and feedback for CRM purposes.

Requirements

• Education: BSc or HND in any relevant field
• Proximity: Applicants must reside within or close to the Lekki axis.

Skills:

• Strong communication and interpersonal skills
• A passion for menswear and minimalist fashion
• Friendly, proactive, and polished in presentation
• Familiarity with Instagram, WhatsApp Business, and POS systems
• Ability to multitask and stay calm under pressure.

Salary
N150,000 / month.

Application Closing Date
1st September, 2025.

How to Apply
Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email.

Job Title: Operations Manager

Location: Nigeria
Employment Type: Full-time
Reports to: Creative Director

Job Description

• In this role, you will serve as a proactive and results-driven Operations Manager, responsible for overseeing and coordinating all aspects of our fashion production house.
• You will lead operations, manage teams, plan production, handle vendor relationships, and contribute strategically to drive business growth.

Key Responsibilities

• Lead and manage end-to-end production operations—from fabric sourcing to final garment delivery—for both children and adult wear.
• Streamline daily workflow across departments to ensure timely and cost-efficient production.
• Monitor KPIs including production targets, lead times, material usage, and output quality.
• Maintain alignment between business goals and operational execution.
• Develop clear schedules, allocate resources effectively, and ensure accountability within the team.
• Train and support staff to meet performance and quality standards.
• Oversee procurement and inventory management of fabrics, trims, and accessories.
• Build and maintain strong relationships with suppliers to ensure timely and quality delivery of materials.
• Track usage and wastage; ensure stock levels are adequate for upcoming collections or client orders.
• Implement and enforce strict quality assurance protocols, particularly for children’s clothing (safety, comfort, durability).
• Ensure all products meet company standards and regulatory requirements.
• Troubleshoot production challenges and implement timely solutions.
• Liaise with the sales and customer experience teams to ensure seamless order processing and client satisfaction.
• Supervise logistics and dispatch of finished garments, ensuring timely delivery.
• Monitor and manage production timelines based on client requirements and in-house capacity.
• Provide regular reports on production status, staff performance, material usage, and cost efficiency.
• Identify process improvement opportunities and recommend strategies to increase productivity and profitability.
• Participate in business planning, budgeting, and collection scheduling alongside the creative and executive teams.

Requirements

• Candidates should possess a Bachelor’s Degree in Business Administration, Operations, Fashion Management, or related field with a minimum of 3 years experience in fashion production or operations management, preferably with exposure to children’s apparel.
• Strong leadership, planning, and organizational skills.
• Excellent interpersonal and communication abilities.
• Knowledge of garment production processes and fashion supply chain operations.
• Comfortable using production tracking and inventory management tools.
• High attention to detail, especially around safety standards for children’s clothing.

Salary
N200,000 – N250,000 / Month.

Application Closing Date
31st August, 2025.

How to Apply
Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email.

Job Title: Fashion Customer Representative

Location: Nigeria
Employment Type: Full-time

Responsibilities

• Welcome and assist walk-in clients with expert styling advice
• Recommend fabrics and guide customers through fittings and purchase decisions
• Maintain a clean, stylish, and organized showroom environment
• Respond to customer inquiries via Instagram, WhatsApp, website chat, and email
• Support online clients with styling, sizing, and order placements
• Follow up on customer requests, complaints, and orders professionally
• Process sales and handle payments through POS systems
• Track customer preferences and build long-term client relationships
• Meet or exceed personal and team sales targets
• Confidently communicate the brand story, craftsmanship, and product offerings.
• Keep track of customer preferences, purchases, and feedback for CRM purposes.

Requirements

• Education: BSc or HND in any relevant field
• Proximity: Applicants must reside within or close to the Lekki axis.

Skills:

• Strong communication and interpersonal skills
• A passion for menswear and minimalist fashion
• Friendly, proactive, and polished in presentation
• Familiarity with Instagram, WhatsApp Business, and POS systems
• Ability to multitask and stay calm under pressure.

Salary
N150,000 / month.

Application Closing Date
1st September, 2025.

How to Apply
Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email.