Recruitment at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Nigeria

Job Description

• Palmpay is looking for a customer service representative to join our team in our Abuja Office.
• This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities:

• Retrieval of POS terminals for walk-in agents
• Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies
• Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations
• Maintain accurate records of coin transactions and reconcile discrepancies as needed
• Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services
• Provide technical assistance and guidance to agents to optimize their use of POS terminals
• Generate reports on repair activities, coin transactions, and agent support services as required
• Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction
• Other assigned related duties by the Line Manager.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Market Research Specialist – BNPL

Location: Nigeria

Job Summary

• The Market Research Specialist will play a vital role in gathering and analyzing data on consumer behavior, merchant adoption, market trends, competitive positioning, and credit product demand across the Northern region.
• This position supports strategic product decisions and drives customer-centric innovation for the BNPL offering.

Key Responsibilities

• Conduct field and desk research to understand BNPL usage, customer pain points, merchant feedback, and credit appetite across different user segments.
• Analyze market trends, competitor offerings, pricing models, and partnership strategies to inform product positioning and expansion plans.
• Collect data through surveys, focus groups, in-person interviews, and digital analytics tools.
• Work closely with the product, credit risk, and business development teams to provide insights for go-to-market strategies, product improvements, and customer acquisition efforts.
• Monitor KPIs and assist in preparing market intelligence reports, dashboards, and presentations for senior stakeholders.
• Identify new customer segments or under-served micro-markets with BNPL growth potential.
• Support A/B testing initiatives and provide feedback loops based on user research findings.
• Ensure all data collection and research activities are compliant with internal policies and regulatory standards.

Qualifications and Requirements

• Bachelor’s degree in Marketing, Business, Economics, Statistics, or related field.
• 3+ years of experience in market research, preferably within fintech, lending, or consumer finance.
• Solid understanding of the Nigerian consumer lending landscape and credit products.
• Experience conducting both qualitative and quantitative research.
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Power BI, or Tableau.
• Excellent communication, presentation, and stakeholder engagement skills.
• Familiarity with Abuja’s financial services and retail landscape is highly desirable.
• Ability to work independently, travel within the region when necessary, and meet deadlines.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Test Development Engineer

Location: Nigeria

Job Summary

• We are looking for an experienced Test Development Engineer who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will play an important role in running quality assurance tests on software and hardware, applications, and devices.
• The ideal candidate will also be in charge of analyzing its effectiveness and ability to operate.

Responsibilities

• Responsible for connecting payment channels and conducting channel routing testing in Africa, ensuring fast and high-quality delivery of product requirements
• Responsible for designing channel docking interface test cases and executing interface tests, configuring mock platforms, and conducting functional testing of channel business links
• Independently responsible for project testing, promoting the standardization of research and development processes, connecting cross-team products, and promoting project research and development, testing, and online work by developers
• Track and locate online issues, follow up on repairs and verification, and develop quality prevention strategies to promote and implement them
• Collaborate with local technical teams to use testing tools to improve channel access testing efficiency
• Managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing

Requirements

• Bachelor’s degree or above in Computer Science or a related field
• More than 5 years of experience in Internet finance testing and development, with many years of experience in interface testing
• Familiar with common interface test tools, JMeter, Postman, YAPI, meter sphere, and other open source tool platforms, master interface test case design methods
• Familiar with Java, have the reading ability, understand HTTP/Dubbo, MQ, web architecture, familiar with SQL, MongoDB, and other databases, have testing experience in the payment finance industry is preferred
• Strong sense of responsibility, initiative, and accepting non-working time communication.
• Bachelor’s degree in computer science or related field, with at least 3 years of experience in app testing and development.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Card Operations / User Growth Manager

Location: Nigeria

Responsibilities

• Manage overseas bank card operations, focusing on user engagement for cardholders within overseas payment apps.
• Drive user growth by understanding product features and researching local user needs through targeted operational strategies.
• Optimize user experience and conversion rates through data analysis, market research, and performance tracking.
• Enhance product awareness by leveraging local user insights and aligning them with product characteristics.
• Develop effective partnerships with local institutions and social media channels, exploring organic/owned media pathways for user acquisition and conversion.

Requirements

• Experience: 3+ years in operations OR a Bachelor’s degree or above required.
• Analytical Skills: Highly data-sensitive with proven ability to analyze data effectively.
• Collaboration & Drive: Excellent cross-functional and cross-cultural communication skills with strong initiative and project ownership.
• Preferred: Experience working in/with large-scale internet companies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources Business Partner

Location: Nigeria
Employment Type: Full-time

Job Summary 

• We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder.
• The ideal candidate would be responsible for supporting specific functions within the organization, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organization development and training.
• The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.

Duties and Responsibilities

• Provide HR support, through partnership and coaching to all levels of the organization.
• Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
• Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
• Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
• Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
• Identify training needs for business units and individual executive coaching needs.
• Provide rigorous data analysis and reporting solutions on business needs.
• Partner closely with regional partners on global strategy and execution.

Person Specification

• Minimum of Bachelor’s Degree in Human resources or business-related fields.
• Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
• An HR professional certification is highly preferred.
• Previous experience in coaching employees and management through complex issues.
• Ability to set up and track relevant metrics and KPIs and use them to drive business results.
• Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualisation programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
• Proficiency with the Microsoft Office Suite is a common requirement.
• Working knowledge of relevant Labour Laws.
• Payroll Management using Microsoft Excel is a must and the ability to manage employees offsite.
• Must have worked in an organization with a high headcount and managed employees from different locations across the country.

Other Skills:

• Excellent mentoring and relationship-building skills.
• Superb problem-solving, communication and presentation skills.
• Leadership, analytical and goal-oriented skills.
• Working knowledge of every section of the HR department.
• Good grasp of HRM techniques and excellent people management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Sales Manager (Buy Now Pay Later)

Location: Abia

Job Summary

• The Regional Manager will be responsible for developing and executing sales strategies to promote and sell PalmPay’s BNPL (Buy Now Pay Later) business within a designated region.
• This role involves managing a team of sales representatives, driving regional sales growth, building relationships with partners, and ensuring that the BNPL product line meets its sales targets.
• The Regional Manager will also monitor market trends, identify opportunities, and provide strategic insights to support overall business objectives.

Key Responsibilities
Sales Strategy & Execution:

• Develop and implement sales strategies to achieve BNPL sales targets in the region.
• Ensure alignment of sales activities with the company’s overall business goals.
• Drive sales performance through the management of a regional sales team.

Team Management:

• Lead, motivate, and manage a team of sales executives and agents in the assigned region.
• Set performance targets for team members and track their progress.
• Provide coaching, training, and support to enhance sales productivity.

Market Development:

• Identify new business opportunities and potential market segments for BNPL products.
• Build strong relationships with merchants, agents, and distributors to grow BNPL penetration.
• Conduct market research and competitor analysis to stay ahead of market trends and adapt strategies accordingly.

Partner Engagement:

• Engage with partner financial institutions, merchants, and distribution channels to expand card issuance.
• Manage relationships with key stakeholders to ensure smooth operations and product adoption.

Reporting & Analysis:

• Prepare regular sales reports, forecasts, and presentations for senior management.
• Analyze regional sales data to monitor performance, identify trends, and recommend improvements.
• Monitor and report on key market insights, including customer feedback and product performance.

Compliance & Risk Management:

• Ensure that all sales activities adhere to regulatory and company policies.
• Manage risk by implementing effective controls and monitoring mechanisms in card distribution and sales.

Customer Service & Support:

• Collaborate with customer service teams to ensure high levels of customer satisfaction with the BNPL products.
• Resolve escalated customer issues related to BNPL usage, delivery, or service issues.

Key Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• 5+ years of sales management experience, preferably within the financial services or fintech industry.
• Proven track record of achieving sales targets and growing a customer base.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of the payment and financial ecosystem, particularly ATM and card services.
• Ability to analyze sales data and market trends.
• Ability to travel extensively within the assigned region.

Application Closing Date
Not Specified.

 Method of Application
Interested & qualified candidates should:
Click here to apply online

Job Title: Regional Sales Manager (Buy Now Pay Later)

Location: Imo

Job Summary

• The Regional Manager will be responsible for developing and executing sales strategies to promote and sell PalmPay’s BNPL (Buy Now Pay Later) business within a designated region.
• This role involves managing a team of sales representatives, driving regional sales growth, building relationships with partners, and ensuring that the BNPL product line meets its sales targets.
• The Regional Manager will also monitor market trends, identify opportunities, and provide strategic insights to support overall business objectives.

Key Responsibilities
Sales Strategy & Execution:

• Develop and implement sales strategies to achieve BNPL sales targets in the region.
• Ensure alignment of sales activities with the company’s overall business goals.
• Drive sales performance through the management of a regional sales team.

Team Management:

• Lead, motivate, and manage a team of sales executives and agents in the assigned region.
• Set performance targets for team members and track their progress.
• Provide coaching, training, and support to enhance sales productivity.

Market Development:

• Identify new business opportunities and potential market segments for BNPL products.
• Build strong relationships with merchants, agents, and distributors to grow BNPL penetration.
• Conduct market research and competitor analysis to stay ahead of market trends and adapt strategies accordingly.

Partner Engagement:

• Engage with partner financial institutions, merchants, and distribution channels to expand card issuance.
• Manage relationships with key stakeholders to ensure smooth operations and product adoption.

Reporting & Analysis:

• Prepare regular sales reports, forecasts, and presentations for senior management.
• Analyze regional sales data to monitor performance, identify trends, and recommend improvements.
• Monitor and report on key market insights, including customer feedback and product performance.

Compliance & Risk Management:

• Ensure that all sales activities adhere to regulatory and company policies.
• Manage risk by implementing effective controls and monitoring mechanisms in card distribution and sales.

Customer Service & Support:

• Collaborate with customer service teams to ensure high levels of customer satisfaction with the BNPL products.
• Resolve escalated customer issues related to BNPL usage, delivery, or service issues.

Key Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• 5+ years of sales management experience, preferably within the financial services or fintech industry.
• Proven track record of achieving sales targets and growing a customer base.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of the payment and financial ecosystem, particularly ATM and card services.
• Ability to analyze sales data and market trends.
• Ability to travel extensively within the assigned region.

Application Closing Date
Not Specified.

 Method of Application
Interested & qualified candidates should:
Click here to apply online

Job Title: Regional Sales Manager (Buy Now Pay Later)

Location: Asaba, Delta

Job Summary

• The Regional Manager will be responsible for developing and executing sales strategies to promote and sell PalmPay’s BNPL (Buy Now Pay Later) business within a designated region.
• This role involves managing a team of sales representatives, driving regional sales growth, building relationships with partners, and ensuring that the BNPL product line meets its sales targets.
• The Regional Manager will also monitor market trends, identify opportunities, and provide strategic insights to support overall business objectives.

Key Responsibilities
Sales Strategy & Execution:

• Develop and implement sales strategies to achieve BNPL sales targets in the region.
• Ensure alignment of sales activities with the company’s overall business goals.
• Drive sales performance through the management of a regional sales team.

Team Management:

• Lead, motivate, and manage a team of sales executives and agents in the assigned region.
• Set performance targets for team members and track their progress.
• Provide coaching, training, and support to enhance sales productivity.

Market Development:

• Identify new business opportunities and potential market segments for BNPL products.
• Build strong relationships with merchants, agents, and distributors to grow BNPL penetration.
• Conduct market research and competitor analysis to stay ahead of market trends and adapt strategies accordingly.

Partner Engagement:

• Engage with partner financial institutions, merchants, and distribution channels to expand card issuance.
• Manage relationships with key stakeholders to ensure smooth operations and product adoption.

Reporting & Analysis:

• Prepare regular sales reports, forecasts, and presentations for senior management.
• Analyze regional sales data to monitor performance, identify trends, and recommend improvements.
• Monitor and report on key market insights, including customer feedback and product performance.

Compliance & Risk Management:

• Ensure that all sales activities adhere to regulatory and company policies.
• Manage risk by implementing effective controls and monitoring mechanisms in card distribution and sales.

Customer Service & Support:

• Collaborate with customer service teams to ensure high levels of customer satisfaction with the BNPL products.
• Resolve escalated customer issues related to BNPL usage, delivery, or service issues.

Key Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• 5+ years of sales management experience, preferably within the financial services or fintech industry.
• Proven track record of achieving sales targets and growing a customer base.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of the payment and financial ecosystem, particularly ATM and card services.
• Ability to analyze sales data and market trends.
• Ability to travel extensively within the assigned region.

Application Closing Date
Not Specified.

 Method of Application
Interested & qualified candidates should:
Click here to apply online

Job Title: Regional Sales Manager (Buy Now Pay Later)

Location: Anambra

Job Summary

• The Regional Manager will be responsible for developing and executing sales strategies to promote and sell PalmPay’s BNPL (Buy Now Pay Later) business within a designated region.
• This role involves managing a team of sales representatives, driving regional sales growth, building relationships with partners, and ensuring that the BNPL product line meets its sales targets.
• The Regional Manager will also monitor market trends, identify opportunities, and provide strategic insights to support overall business objectives.

Key Responsibilities
Sales Strategy & Execution:

• Develop and implement sales strategies to achieve BNPL sales targets in the region.
• Ensure alignment of sales activities with the company’s overall business goals.
• Drive sales performance through the management of a regional sales team.

Team Management:

• Lead, motivate, and manage a team of sales executives and agents in the assigned region.
• Set performance targets for team members and track their progress.
• Provide coaching, training, and support to enhance sales productivity.

Market Development:

• Identify new business opportunities and potential market segments for BNPL products.
• Build strong relationships with merchants, agents, and distributors to grow BNPL penetration.
• Conduct market research and competitor analysis to stay ahead of market trends and adapt strategies accordingly.

Partner Engagement:

• Engage with partner financial institutions, merchants, and distribution channels to expand card issuance.
• Manage relationships with key stakeholders to ensure smooth operations and product adoption.

Reporting & Analysis:

• Prepare regular sales reports, forecasts, and presentations for senior management.
• Analyze regional sales data to monitor performance, identify trends, and recommend improvements.
• Monitor and report on key market insights, including customer feedback and product performance.

Compliance & Risk Management:

• Ensure that all sales activities adhere to regulatory and company policies.
• Manage risk by implementing effective controls and monitoring mechanisms in card distribution and sales.

Customer Service & Support:

• Collaborate with customer service teams to ensure high levels of customer satisfaction with the BNPL products.
• Resolve escalated customer issues related to BNPL usage, delivery, or service issues.

Key Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• 5+ years of sales management experience, preferably within the financial services or fintech industry.
• Proven track record of achieving sales targets and growing a customer base.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of the payment and financial ecosystem, particularly ATM and card services.
• Ability to analyze sales data and market trends.
• Ability to travel extensively within the assigned region.

Application Closing Date
Not Specified.

 Method of Application
Interested & qualified candidates should:
Click here to apply online

Job Title: Market Research Specialist – BNPL

Location: Nigeria

Job Summary

• The Market Research Specialist will play a vital role in gathering and analyzing data on consumer behavior, merchant adoption, market trends, competitive positioning, and credit product demand across the Northern region.
• This position supports strategic product decisions and drives customer-centric innovation for the BNPL offering.

Key Responsibilities

• Conduct field and desk research to understand BNPL usage, customer pain points, merchant feedback, and credit appetite across different user segments.
• Analyze market trends, competitor offerings, pricing models, and partnership strategies to inform product positioning and expansion plans.
• Collect data through surveys, focus groups, in-person interviews, and digital analytics tools.
• Work closely with the product, credit risk, and business development teams to provide insights for go-to-market strategies, product improvements, and customer acquisition efforts.
• Monitor KPIs and assist in preparing market intelligence reports, dashboards, and presentations for senior stakeholders.
• Identify new customer segments or under-served micro-markets with BNPL growth potential.
• Support A/B testing initiatives and provide feedback loops based on user research findings.
• Ensure all data collection and research activities are compliant with internal policies and regulatory standards.

Qualifications and Requirements

• Bachelor’s degree in Marketing, Business, Economics, Statistics, or related field.
• 3+ years of experience in market research, preferably within fintech, lending, or consumer finance.
• Solid understanding of the Nigerian consumer lending landscape and credit products.
• Experience conducting both qualitative and quantitative research.
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Power BI, or Tableau.
• Excellent communication, presentation, and stakeholder engagement skills.
• Familiarity with Abuja’s financial services and retail landscape is highly desirable.
• Ability to work independently, travel within the region when necessary, and meet deadlines.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: BI Analyst – ATM Cards / Digital Payments

Location: Nigeria

Summary

• We are in need of a BI Analyst to analyze ATM card/digital payment performance, identify insights, and optimize strategies.
• Build dashboards, automate reports, and partner with product/marketing teams to drive growth.

Key Responsibilities

• Analyze card/payment performance (activation, retention, transactions) by region/team to spot trends/issues.
• Investigate metric anomalies (e.g., retention drops) and collaborate with ops/risk teams to solve problems.
• Design automated reports/dashboards (Power BI/Tableau) to streamline data delivery.
• Support product optimization with customer behavior analysis (e.g., transaction patterns).
• Create reports/presentations for leadership on insights and recommendations.

Requirements

• 2+ years BI/Data Analysis experience in finance/payments (ATM/digital card experience a plus).
• SQL (Python/R a plus), Power BI/Tableau.
• Strong analytical/communication skills; bias for action in fast-paced environments.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online