Recruitment at Stanbic IBTC Bank

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Service

Location: Nigeria
Job type: Full-time

Job Description

• Responsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions within SLA.
• To proactively resolve customer related issues and where necessary ensure quick service recovery.

Qualifications
Minimum Qualifications:

• First Degree Field of Study – General social science
• Professional qualification and or second degree will be an added advantage

Minimum Experience:

• 3-4 Years’ Wealth Management experience in supervisory and administrative capacity.

Additional Information
Behavioural Competencies:

• Making decisions
• Taking action
• Conveying Self-Confidence
• Empowering Individuals
• Directing People

Technical Competencies:

• Coaching and Mentoring
• Communication Skills
• Business Administration Skills
• Access control systems
• Attitude of Customer Experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head – Audit, Corporate & Transactional Banking

Job Ref ID: 80445029A-0001
Location: Nigeria
Job type: Full-time
Business Segment: Group Functions

Job Description
Contribute to the development of Audit functional and service strategy:

• Execute the Group Internal Audit (GIA) plan and translate it to operational plans for the allocated portfolio area.
• Develop the allocated area’s service approach and continuously align to industry best practice, GIA Strategy and relevant Audit Portfolio Business unit strategy.
• Ensure a balance of optimal risk coverage and effortless and efficient service delivery through partnership and reliance on work performed by management, group risk, external auditors, and regulators.
• Contribute towards development of GIA goals and Key Performance Indicators (KPIs) and define team goals and KPIs to support delivery of GIA annual performance goals.
• Attend and present GIA reports to Executive and other Management committees, and accountable for meeting action items allocated to GIA

Manage relationships for allocated portfolio:

• Understand the allocated portfolio’s business strategy (including all related enabling functions) to provide insight and expert knowledge during planning and execution of audits.
• Understand annual key risk concerns for the business area as well as industry and latest trends impacting risk and control practices
• Understand annual key risk concerns for the business area as well as industry and IT trends impacting risk and control practices
• Identify and recommend areas of improvement (for accountable process owners) in the control environment of your allocated audit portfolio and other areas of the group.
• Provide input and keep up with the status and outcomes of all reviews performed in your allocated audit portfolio and establish common themes for management focus.

Contribute to the continuous enhancement of internal audit framework components:

• Develop and continuously enhance the service delivery framework components under the custody of the allocated audit service area.
• Ensure that the knowledge database is kept up to date with key portfolio information.
• Stay abreast with best practices, industry regulations, risks, audit techniques and tools through research, association with profession bodies, etc.

Provide third line assurance services:

• Perform regular risks assessment to maintain the relevance of the annual plan, assessing both internal and external risk factors.
• Motivate for changes to the committed annual audit plan (change of timing, scope or addition/removal) that might arise from risk changes, ad-hoc GIA leadership requests and business management requests.
• Deliver on all planned/agreed/allocated audits/advisory/proactive assurance on change the bank assignments (as per annual plan or added to plan as per management request) in the allocated audit portfolio.
• Contribute to audit objective setting and risk assessment by providing insight on all audits/advisory/proactive assurance on change the bank performed in your allocated audit portfolio.

Requirements
Qualifications:

• First degree in Accounting/Finance or any relevant discipline
• Professional qualification like ACA, ACCA, ACIB
• Master’s degree and/or MBA is an added advantage

Experience:

• Minimum 12 years’ experience in managing a small to medium sized team and delivery of an annual Audit plan for a medium to large business areas
• Practical working knowledge of business processes and controls as well as business applications that support them
• Understands accounting transaction posting rules and general acceptable financial reporting standards

Additional Information
Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Strategies
• Directing People
• Embracing Change
• Establishing Rapport
• Generating Ideas
• Interpreting Data
• Making Decisions
• Taking Actions
• Providing Insights
• Upholding Standards

Technical Competencies:

• Business Acumen (Audit)
• Management of Audit function
• Compliance
• Data Analysis
• IA Technology Application
• Project Management
• Quality Management
• Risk Management
• Critical Thinking
• Champion Improvement and Manage Change
• Effective Business Communication
• Promote Good Governance, Risk and Control
• Execute Audit Delivery.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Virtual Banker, Africa China Banking (ACB)

Job Ref ID: 80442638A-0001
Location: Nigeria
Job type: Full-time
Business Segment: Business & Commercial Banking.

Job Description

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Requirements
Qualifications

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience:

• Mandarin speaking.
• 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC’s products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards
• Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Business, Personal Clients

Job Ref ID: 80444440A-0001
Location: Nigeria
Job type: Full-time

Job Description

• The Business Analyst works with stakeholders across the organization to understand the business objective driving various projects or changes, define the scope of the change, analyze and specify the detailed requirements related to the change and finally support the implementation of the project or change

Qualifications
Minimum Qualifications:

• First degree in Business, Economics or any related field
• Post Graduate or Professional Certification is an added advantage

Minimum Experience:

• At least 3-4 years of general banking experience
• At least 1-2 years of experience in Analysis and documentation

Additional Information
Behavioural Competencies:

• Documenting Facts
• Establishing Rapport
• Examining Information
• Team Working

Technical Competencies:

• Business Analysis Planning & Monitoring
• Requirements Elicitation
• Requirements Management & Communication
• Requirements Analysis.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, IT Software Engineering

Job Ref ID: 80444297A-0001
Location:  Nigeria
Job type: Full-time
Business Segment: Personal & Private Banking

Job Description
Strategic Leadership:

• Define and implement the software engineering strategy in alignment with the Bank’s technology and business objectives.
• Work closely with Head, IT Delivery to prioritize engineering initiatives and allocate resources effectively.
• Drive adoption of modern software engineering practices, including agile methodologies, DevSecOps, automated testing, and cloud-native development.
• Contribute to the Bank’s digital transformation roadmap through innovative software solutions.

Software Development & Delivery:

• Oversee architecture, design, development, and deployment of banking applications, ensuring high performance, scalability, security, and regulatory compliance.
• Manage software development life cycles for projects, ensuring timely delivery, quality standards, and budget adherence.
• Establish and enforce coding standards, secure coding practices, and code review processes.
• Collaborate with solution architects to ensure software architecture meets enterprise standards and business requirements.
• Oversee integration of applications with core banking systems, digital channels, and third-party services (e.g. fintech partners, payment gateways).

People Leadership & Management:

• Lead, mentor, and grow high-performing software engineering teams, fostering a culture of technical excellence, accountability, and innovation.
• Manage team capacity, career development, and succession planning for software engineers.
• Collaborate with HR on recruitment and retention strategies for critical software engineering talent.

Quality Assurance & Governance

• Ensure rigorous software testing practices, including automated testing, performance testing, and security testing.
• Work closely with Quality Assurance, Security, and Risk teams to ensure all software meets regulatory and internal control requirements.
• Maintain documentation for applications, codebases, and engineering processes.

Stakeholder Engagement:

• Engage with business stakeholders to understand requirements and translate them into technical solutions.
• Serve as technical advisor to business units on feasibility, cost estimation, and solution options.
• Manage relationships with external vendors and partners supporting software development.

Financial Management:

• Develop and manage software engineering budgets, controlling costs while ensuring quality and innovation.
• Evaluate cost-benefit of in-house development vs. third-party solutions.

Continuous Improvement, Emerging Technology & Innovation:

• Stay abreast of emerging technologies and trends in banking, fintech, and software engineering.
• Introduce innovative solutions to improve customer experience, operational efficiency, and competitive differentiation.
• Foster a culture of continuous improvement in processes, tools, and technologies.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, or related field.
• Master’s Degree or MBA is an added advantage
• Minimum 12-15 years’ experience in software engineering roles, with at least 5 years in a leadership capacity, preferably in the banking or financial services industry.
• Proven track record in managing large-scale software development projects.
• Strong background in enterprise application development, microservices architecture, APIs, cloud technologies, and DevSecOps practices.
• Experience working with core banking systems, digital channels, payment systems, and regulatory compliance in Nigeria.
• Sound knowledge of Nigerian banking regulations, CBN guidelines, and data privacy law.

Additional Information
Technical Skills:

• Proficiency in multiple programming languages (e.g. Java/Java Sprinbot, React, Angular, Node JS, C#, .NET, Python, Express, JavaScript, Ruby, Go, Swift/Kotin, etc.), Software engineering principles, Database (i.e. MongoDB, Postgres, Oracle, Sql etc.)
• Strong understanding of architectural patterns (e.g. microservices, event-driven architecture).
• Experience with modern software development practices (CI/CD, DevSecOps, containers, cloud-native development).
• Knowledge of API design and integration strategies.
• Agile development practices
• Good understanding of cybersecurity principles in software development.

Soft Skills:

• Strong leadership and team management skills.
• Excellent communication and stakeholder management.
• High problem-solving ability and analytical thinking.
• Business acumen with a strategic mindset.
• Ability to work in a fast-paced, regulated environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Portfolio

Job Ref ID: 80444854A-0001
Location: Nigeria
Job type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• Responsible for preparing reconciliation reports, accurately matching transactions, saving and documenting all source materials, and investigating outstanding items.
• Tasked with resolving and clearing discrepancies within defined risk-based timelines.
• Maintain daily records of completed and signed-off reconciliations, and ensure they are readily available for review by Control team members as needed.

Qualifications

• ​​​​​Minimum of BSc degree in social science related discipline
• 3 – 5 years of experience of transaction processing workflow and control processes.
• Moderate to high understanding of accounting principles to conduct daily reconciliations.
• Professional Accounting Qualification will be an added advantage

Additional Information
Behavioural Competencies:

• Articulating Information
• Convincing People
• Developing Strategies
• Documenting Facts
• Managing Tasks
• Providing Insights
• Taking Action
• Team Working
• Understanding People

Technical Competencies:

• Data Management (Administration)
• Deal Appraisal
• Industry Knowledge
• Local Market Knowledge
• Product Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Business Development

Job Ref ID: 80442284A-0001
Location:  Nigeria
Job type: Full-time

Job Description

• To grow and develop insurance income for the business and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.

Qualifications

• First Degree in any related discipline
• 5-7 years post-NYSC experience
• Experience in a financial services is an added advantage
• Experience in cross selling of insurance products and services across all major product lines

Additional Information:
Behavioural Competencies:

• Establishing Rapport
• Articulating Information
• Generating Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Active Listening
• Effective Business Communication
• Query Resolution
• Customer and Client Focused Innovation
• Driving Delivery of Results

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Supervisor, Inbound, CCC

Job Ref ID: 80444806A-0001
Location: Nigeria
Job type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To lead a team of consultants to assist and support the effective & efficient management of the Customer Contact Centre by providing first-line contact to customers.
• To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.

Job Responsibilities

• Oversee the activities of a team of Customer Care Centre Consultants and attend to customers
• Assist in ensuring the Customer Contact Centre is always functioning, documenting and reporting any interruption in service to the appropriate channel.
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Assist in developing and maintaining a database of customers, providing support for effective customer profiling.
• Ensure Call Quality maintenance amongst the consultants

Requirements
Qualifications:

• First Degree

Experience:

• At least 4 years’ Experience within a contact centre environment (across sales and service). Experience of the bank’s products, processes and systems. Experience in managing client queries and complaints.

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, AML Compliance

Job Ref ID: 80444771A-0001
Location: Nigeria
Job type: Full-time
Business Segment: Group Functions

Job Description

• To conduct surveillance, analyse and investigate customers with respect to potential terrorist financing, proliferation financing and money laundering related to bribery, corruption, other predicate offences, or other suspicious activities.

Job Responsibilities

• Analyse all matters relating to high-risk customers containing adverse information, complex and significant issues to line management for immediate action to avoid operational losses, fines, penalties, or reputational damage to the organisation during transaction monitoring and reviews.
• Analyse alerts (System, Manual) to identify suspicious activities relating to money laundering & terrorist and proliferation financing.
• Assess the independent risk profiles of clients as a second line-of defence, in relation to consequential risks.
• Liaise with Regulators during spot checks and annual examinations as well as other routine interactions.
• Deliver holistically on all the regulatory and internal reporting requirements.

Requirements
Qualifications:

• First Degree in Finance, Accounting, Social Science or related field

Experience:

• 3–4 years of experience in Anti-Fraud, Anti-Bribery, Market Abuse, Anti-Money Laundering (AML), and in combating the financing of terrorism (CFT), including surveillance and proliferation financing.

Additional Information
Behavioural Competencies:

• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures
• Interpreting Data
• Upholding Standards

Technical Competencies:

• Client Knowledge
• Client Servicing
• Risk Awareness
• Risk Identification.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Executive

Job Ref ID: 80444885A-0001
Location: Nigeria
Job type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Job Responsibilities

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Contact potential and existing customers from leads received / campaigns in order to sell product offerings.
• Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories)
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
• Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).

Qualifications

• First Degree in Business Administration, Commerce, Economics or related fields

Experience:

• 3-4 years’ experience in sales and relationship management of customers and able to drive profitability and build relationships.
• Proven sales track record in the financial services industry. Knowledge of the bank’s products, services and digital platforms.

Additional Information:
Behavioural Competencies:

• Convincing People
• Developing Strategies
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Cross and Up-Selling
• Customer Understanding (Business Banking)
• Financial Statement Analysis
• Product Knowledge (Business Banking)
• Risk Identification

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Client Service

Location: Nigeria
Employment Type: Full Time

Job Description

• To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.

Job Responsibilities

• Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
• Providing error free and timely information to clients.
• Respond to clients’ enquiries via email within 24 hours.
• Cross-selling of products of the Group
• Responsible for ensuring that the Company’s products are not mis-understood by the clients.
• Direct development of client customized solutions
• Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.

Qualifications

• University Degree in Economics, Business Administration or related fields.

Experience:

• Understanding of the capital market & its operations, products and services
• 2 – 3 years’ experience in the customer service industry/unit preferrably in a Stockbrocking firm.

Behavioural Competencies:

• Understanding People
• Articulating Information
• Interacting with People
• Establishing Rapport
• Exploring Possibilities.

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding
• Product Knowledge
• Active Listening
• Query Resolution.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online