Customer Service Representative at Zee Express Procurement and Logistics Limited 2025

Are you looking for a customer service job in Nigeria 2025 with growth opportunities, a competitive salary, and a reputable employer in the logistics industry? Then this opening at Zee Express Procurement and Logistics Limited may be perfect for you.

Zee Express Procurement and Logistics Limited is a fast-growing logistics and courier solutions provider in Nigeria. Headquartered in Lagos, the company has established itself as a trusted partner for businesses and individuals who need reliable delivery, supply chain, and procurement services. With a dedicated team of professionals, Zee Express continues to expand its operations across Nigeria, providing efficient and timely logistics services.

Currently, the company is hiring a Customer Service Representative to join its team in Garki, Abuja (FCT) and Lagos. If you are passionate about customer relations, enjoy problem-solving, and are eager to grow in the logistics sector, this is a golden opportunity.

About Zee Express Procurement and Logistics Limited

Zee Express Procurement and Logistics Limited is a privately owned logistics company in Nigeria. The company offers a wide range of services, including courier delivery, procurement support, and bulk logistics solutions. With its headquarters in Lagos, Zee Express has built a strong reputation for excellence in customer service, timely delivery, and innovative logistics solutions.

The organization’s strength lies in its people. It employs a growing number of professionals who are committed to meeting customer needs with efficiency and accuracy. By leveraging technology and a customer-first approach, Zee Express is able to stay competitive in Nigeria’s logistics and procurement industry.

Job Title: Customer Service Representative

• Location: Garki, Abuja (FCT) and Lagos

• Employment Type: Full-time

• Monthly Salary: N90,000 – N100,000

• Application Deadline: 1st October, 2025

Key Responsibilities of a Customer Service Representative

As a Customer Service Representative at Zee Express, you will play a critical role in ensuring customer satisfaction and supporting the company’s logistics operations. Some of your day-to-day responsibilities will include:

1. Handling Customer Inquiries

   • Respond to customer requests and questions via phone, email, and live chat.

   • Offer accurate and timely information on shipments, delivery schedules, and logistics services.

2. Resolving Customer Complaints

   • Investigate and address customer concerns quickly and professionally.

   • Provide effective solutions to ensure customer satisfaction and loyalty.

3. Tracking and Updating Customer Information

   • Maintain accurate records in the company’s system.

   • Update shipment statuses, customer details, and service requests.

4. Collaboration with Internal Teams

   • Work closely with the operations and logistics departments to resolve customer issues.

   • Ensure smooth coordination between departments to improve service delivery.

5. Meeting Service Standards

   • Achieve performance targets related to customer satisfaction and efficiency.

   • Maintain professionalism while ensuring quick and accurate responses.

6. Maintaining Reports

   • Keep accurate records of customer interactions, complaints, and resolutions.

   • Prepare daily and weekly service reports as required.

Requirements for the Role

To succeed as a Customer Service Representative at Zee Express Procurement and Logistics Limited, candidates must meet the following qualifications and skills:

• A high school diploma or equivalent is required (B.Sc. or OND may be an added advantage).

• 1–3 years of work experience in customer service.

• Excellent communication and interpersonal skills to engage effectively with customers.

• Previous experience in logistics, supply chain, or courier services is an advantage.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Strong problem-solving and analytical skills.

• Proficiency in CRM software and Microsoft Office tools.

Salary and Benefits

The company offers a monthly salary range of N90,000 – N100,000. While the primary benefit listed is the salary, working at Zee Express also comes with career growth opportunities in Nigeria’s growing logistics sector. Employees also benefit from working in a structured environment where teamwork and professional development are encouraged.

Why Work at Zee Express Procurement and Logistics Limited?

Working at Zee Express comes with multiple benefits beyond a paycheck. Here are some reasons why this opportunity is worth considering:

• Career Growth: As the logistics industry in Nigeria continues to expand, employees at Zee Express gain valuable experience that can boost their careers.

• Professional Environment: The company values professionalism and teamwork, creating an enabling workplace culture.

• Industry Relevance: Logistics and procurement remain critical in Nigeria’s economy. Working with Zee Express means contributing to an essential sector.

• Learning Opportunities: You will work with experienced professionals and learn how logistics and supply chains are managed in real time.

How to Apply

If you are interested in the Customer Service Representative job at Zee Express Procurement and Logistics Limited, follow the application instructions below:

• Prepare an updated CV that highlights your customer service and communication skills.

• Send your CV to jobs@zeeexp.com

• Use the job title “Customer Service Representative” as the subject line of your email.

• Ensure your application is submitted before the 1st October, 2025 deadline.

FAQs About Customer Service Jobs at Zee Express Procurement and Logistics Limited

1. What is the role of a Customer Service Representative at Zee Express?
The role involves answering customer inquiries, resolving complaints, updating records, and coordinating with logistics teams to ensure smooth delivery services.

2. What qualifications are required for this role?
Applicants must have at least a high school diploma, 1–3 years of experience, and strong communication skills. Experience in logistics customer service is an added advantage.

3. What is the salary range for this position?
The salary is between N90,000 – N100,000 per month, depending on experience.

4. Where are the job locations?
The role is available in Garki, Abuja (FCT) and Lagos.

5. When is the application deadline?
The application deadline is 1st October, 2025. Applicants are encouraged to apply early.

6. Is prior logistics industry experience mandatory?
It is not mandatory, but prior experience in logistics or courier services gives you a competitive edge.

Final Thoughts

This job opening at Zee Express Procurement and Logistics Limited is a great opportunity for individuals looking for a customer service job in Nigeria 2025. With a competitive salary, opportunities for growth, and the chance to work in the logistics sector, this position is highly recommended for candidates passionate about customer relations.

If you meet the requirements, make sure you apply before the deadline. Zee Express is hiring now, and this could be your chance to start or advance your career in customer service.

📩 Apply today by sending your CV to jobs@zeeexp.com with “Customer Service Representative” as the subject line.

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