Recruitment at Snaarp

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Manager, Provider Relations

Location: Remote

Job Summary

• We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets.
• The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

Responsibilities
As the Manager, Provider Relations, you will do the following:

• Develop and implement processes that delight providers on our network as measured by feedback surveys.
• Harmonize provider relationship management process across all markets to similarly address the provider journey map, address bottlenecks and alleviate pain points while adapting and ensuring compliance with local regulations.
• Leverage data and analytics to monitor provider performance, identify emerging trends and risks, and inform continuous improvements to relationship management strategies.
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network across all markets.
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members.
• Collaborate closely with Claims, Tariffs, and Case Management teams to ensure provider-facing processes are aligned, responsive, and support efficient claims processing, cost control, and high-quality care delivery.
• Lead and manage the provider acquisition and relationship management team to drive high performance across assigned portfolios, using data to track and improve clinical quality, member satisfaction, and adherence to Reliance Health processes and standards across all markets.
• Ensure timely and effective resolution of internal and external escalations related to provider issues, leveraging root cause analysis to prevent recurrence and improve provider touchpoints.
• Strengthen provider onboarding and engagement processes to build consistent alignment with operational expectations, reducing instances of long wait times, denied care, and poor member experiences.
• Use performance dashboards and data insights to set clear targets, monitor outcomes, and continuously coach the team to optimize provider compliance, responsiveness, and patient-centered service delivery.

Requirements

• At least 7 years of experience in healthcare operations, provider network management, or a related field.
• Proven track record of leading multi-market operations or managing stakeholders across multiple African countries.
• Experience in building and scaling systems, tools, or teams in a process-oriented environment.
• Strong understanding of the Nigerian healthcare landscape, with relevant contacts or working experience.
• Experience working in or with private healthcare providers, HMOs, or health tech companies is a strong plus.
• Strong negotiation and relationship management skills, especially with healthcare providers or partners.
• Candidate must be based in Nigeria; the role is remote within Nigeria.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Intelligence Associate

Location: Nigeria (Remote)
Job type: Full time
Category: Data Science

About the Role

• We are currently hiring a Business Intelligence Associate who will partner with business divisions to understand analytics needs, build data models, and create dashboards, reports, and visualizations using tools like Tableau or Power BI.
• Working with large datasets in SQL and Python, they ensure data quality, extract actionable insights, and communicate them clearly to technical and non-technical audiences.
• he ideal candidate combines strong technical skills with the ability to translate complex data into business value and thrive in a collaborative, fast-paced environment.

Responsibilities
As a Business Intelligence Associate, you will do the following:

• Work with stakeholders to identify data analytics needs for different business units.
• Use data software tools such as Power BI, Tableau, or similar to develop reports and dashboards.
• Perform complex data modelling and design effective data analysis methodologies.
• Report findings to internal stakeholders and partner with cross-functional (XFN) teams to identify business improvement opportunities.
• Build dashboards, reports, and visualizations to extract and communicate insights.
• Identify and resolve data quality issues.
• Support and train end users on data exploration and self-service analytics.
• Promote a data-driven culture across the organization.
• Perform data profiling to detect anomalies and trends.
• Conduct statistical analysis and apply techniques such as classification, clustering, regression, and time series.
• Ensure compliance with data protection and privacy laws in all analytics processes.

Requirements

• Bachelor’s Degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering) or related disciplines.
• Minimum of 2-3 years’ experience in data analytics, BI, or data science roles.
• Strong experience with Tableau, Power BI, or other business analytics and visualization tools.
• Proficiency in Python and key data science libraries (e.g., Pandas, NumPy, Scikit-learn).
• Advanced SQL skills for querying and managing large datasets.
• Strong grasp of data modelling techniques and statistical analysis.
• Ability to clearly explain technical concepts to both technical and non-technical audiences.
• Proven experience working within product-focused cross-functional teams.
• Ability to translate analytical findings into product and business strategy recommendations.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Backend Software Engineer

Location: Nigeria (Remote)
Job type: Full time

Description

• We’re currently hiring for a Backend Software Engineer who will be responsible for designing, developing, and maintaining backend services and APIs that power our core products.
• This role requires strong technical skills, the ability to define problems clearly, and effective communication with both technical and non-technical stakeholders.
• The engineer will collaborate closely with product, frontend, DevOps, and QA teams to deliver reliable, scalable, and secure systems.

As a Backend Software Engineer, you will do the following:

• Design, develop, and maintain backend services and APIs using TypeScript, Node.js, and Express.
• Implement robust, scalable, and secure database solutions using MySQL and Sequelize ORM.
• Collaborate with cross-functional teams to gather requirements, define scope, and deliver solutions.
• Optimize backend services for performance, scalability, and maintainability.
• Troubleshoot and resolve production issues in collaboration with DevOps and support teams.
• Ensure high code quality through automated testing, peer reviews, and CI/CD best practices.
• Contribute to technical documentation for APIs, services, and data models.
• Participate in architectural discussions and propose improvements.

Requirements
Required:

• Strong experience with TypeScript, Node.js, and Express.
• Solid understanding of REST API design principles and best practices.
• Proficiency with MySQL and ORM frameworks (preferably Sequelize).
• Experience with asynchronous programming, error handling, and performance optimization in Node.js.
• Familiarity with containerized deployments (Docker, Kubernetes, or Nomad).
• Experience with Git-based workflows (GitHub, GitLab, or similar).

Nice to Have:

• Familiarity with PHP/Laravel (for interaction with our legacy platform).
• Understanding of security best practices for backend services.
• Experience with automated testing frameworks (Jest, Mocha, Cypress).
• Exposure to distributed or microservices-based architectures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: DevOps Engineer

Location: Nigeria (Remote)
Job type: Full time

Description

• We are seeking a hands-on, pragmatic DevOps Engineer to join our Platform & Operations team.
• You will be responsible for ensuring the availability, performance, and security of our infrastructure while enabling rapid, safe deployments across multiple countries.
• You will work closely with backend, frontend, and mobile engineers, as well as product and operations teams, to deliver scalable infrastructure solutions that meet the demands of healthcare in emerging markets.

As a DevOps Engineer, you will do the following:

• Manage and optimise infrastructure in AWS, with a focus on cost control and resilience.
• Operate and improve our Nomad orchestration platform (migrating from Kubernetes).
• Maintain and enhance our Octopus Deploy pipelines for CI/CD.
• Ensure infrastructure-as-code best practices using Terraform/OpenTofu.
• Support deployments across multiple environments (development, staging, production) and countries.
• Ensure platform availability meets agreed SLAs.
• Troubleshoot and resolve infrastructure and deployment issues efficiently.
• Implement and maintain security best practices at the infrastructure level.
• Manage access control, secrets management, and environment segregation.
• Partner with developers to improve deployment workflows and environment consistency.
• Participate in incident resolution and root cause analysis (within business hours).
• Document processes, architecture, and operational runbooks.

Requirements
Required:

• Strong experience with AWS core services (EC2, RDS, S3, IAM, VPC, etc.).
• Proven hands-on experience with container orchestration (Nomad, Kubernetes).
• Solid understanding of CI/CD pipelines, ideally with Octopus Deploy.
• Experience with Terraform/OpenTofu for infrastructure-as-code.
• Familiarity with networking, load balancing, and monitoring in cloud environments.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for cross-functional collaboration.
• Experience in multi-region deployments for services with country-specific configurations.
• Knowledge of telecom integrations and emerging market connectivity challenges.
• Familiarity with NodeJS, React, PHP or Java deployment environments.
• Background in healthcare or regulated industries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Data Scientist

Location: Nigeria (Remote)
Job type: Full time

Summary

• We are hiring an Associate Data Scientist to transform complex data into actionable insights, partnering with stakeholders to solve business challenges through statistical analysis, machine learning, and compelling data storytelling.
• The ideal candidate is analytical, curious, and collaborative, skilled in data analysis, visualization, and communication, and able to translate raw data into clear, impactful recommendations.

As an Associate Data Scientist, you will do the following:

• Collect, clean, and preprocess structured and unstructured datasets for analysis and modeling
• Build, validate, and deploy statistical and machine learning models to solve business problems
• Write optimized SQL queries to extract and manipulate data from relational databases
• Develop insightful dashboards and visualizations using tools such as Power BI, Tableau, or similar
• Translate technical findings into clear, actionable insights for both technical and non-technical stakeholders
• Collaborate with cross-functional teams (engineering, product, operations) to define data requirements and deliver analytical solutions
• Continuously monitor model performance and retrain or improve algorithms as needed
• Document methodologies, workflows, and data dictionaries to ensure reproducibility
• Stay updated with emerging data science, AI/ML, and analytics best practices.

Requirements

• Bachelor’s degree (or higher) in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related field
• 3-5+ years of proven experience in data analysis, business intelligence, or data science roles
• Strong SQL skills with hands-on experience querying and joining large datasets
• Proficiency in Python or R for data manipulation, statistical analysis, and modeling
• Experience with data visualization tools (e.g., Tableau, Power BI, matplotlib, seaborn)
• Solid understanding of statistical concepts, hypothesis testing, and data modeling
• Familiarity with machine learning frameworks (e.g., scikit-learn, TensorFlow, PyTorch)
• Experience with version control tools (e.g., Git)
• Strong communication skills for technical and non-technical audiences.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.