Recruitment at 9mobile Nigeria

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Recruitment at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Executive Assistant to the Chief Technical & Information Officer

Location: Nigeria

Job Summary

  • Coordinates the CTIO office and schedule by providing organizational, administrative, and logistical support efficiently.

Roles & Responsibilities

  • Owns and runs the diary and calendar of the CTIO, independently identifies, priorities and organizes all meetings and obligations from diary coordination of involved parties to arranging logistics and conferencing.
  • Determines and understands priorities from requests being placed and from CTIO, translates these priorities into an appropriate sequence and schedule of the calendar
  • Actively follows up actions being placed from CTIO to team members and ensures their responses and presentation back to CTIO
  • Independently organizes business travel including flights, accommodation, drivers, security as well as meeting coordination for all involved parties and travel logistics in case of distributed sites
  • Review of emails to CTIO and active pick up of routine requests and their execution and resolution
  • Coordination of all administrative acts and procedures including memos, approval papers and signatures
  • Arranges and takes minutes at departmental meetings
  • Acts as first line support to visitors, both local and international
  • Ensures a high standard office practice/management
  • Maintains a good record system and ensures a seamless flow of information from the CTIO’s office to other staff
  • Plan and organize departmental events

Education & Experience

  • A good Bachelor’s Degree / HND in Technical subjects.
  • Minimum of 3-year post NYSC experience.
  • Excellent knowledge of Microsoft office such as outlook, excels, word and power point.
  • Strong organizational, communication and multitasking skills
  • Proven experience in Telecommunications
  • Proven experience in executive / administrative support

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Specialist, Youth Segment

Location: Nigeria

Job Summary

  • The Specialist Youth Segment will contribute to developing and executing strategic plans aimed at increasing subscriber numbers and revenues.
  • Responsible for developing cutting-edge initiatives to drive the achievement of business objectives of the Youth Segment.
  • The Specialist Youth Segment will be charged with the responsibility of effective product performance monitoring, interpreting results, and taking actions for improvement.
  • Responsible for monitoring and reporting on all competitive activities in the market to stay ahead in the Youth Segment.

Roles and Responsibilities

  • Identify new market and usage opportunities within the youth segment.
  • Develop and execute strategic plans aligned with the departmental objectives.
  • Execute initiatives aimed at driving revenue and subscriber base growth of the youth segment.
  • Provide input in the development of concepts for promotional campaigns.
  • Ensure on-ground marketing activations are designed and implemented successfully pan Nigeria.
  • Conduct regular market research to stay updated on evolving trends, competitors’ activities, and emerging opportunities within the youth segment.
  • Utilize data analytics to understand customer behavior, preferences, and trends within the youth segment.
  • Prepare agreed periodic activity and performance reports for the attention of the Manager Core Products.
  • Manage relationships across the organization to facilitate timely, qualitative and cost-effective project delivery.
  • Contribute to building and maintaining brand strength and TOMA through advertising, media, and other marketing vehicles.
  • Manage and Coordinate brand promotion, product launches, and revamps end-to-end.
  • Manage relationships with key agencies on an ongoing basis.
  • Assist with logistics for awareness campaigns, fairs, and ad-hoc surveys aimed at promoting T2 products and services within the Youth/Teen market segment.
  • Responsible for management of existing products and presenting innovative ideas aimed at creating new propositions and related profit streams.
  • Review all communication materials of all youth segment products and make improvement recommendations.
  • Monitor all deployed communication materials of the youth segment such as OOH, Radio Jingles, TVCs, etc., and ensure Brand consistency.
  • Facilitate Product training across Regions Nationwide.
  • Research into the industry needs (Identify industry gaps) to identify product matching within assigned segment.
  • Collaborate with Product Development Team, Brands, PR, Sales, etc. for Product launch.
  • Other duties as assigned by line manager but within the scope of this job role.
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Education and Experience

  • Bachelor’s Degree in any relevant field. Relevant Professional Certifications are an advantage.
  • 3-5 years’ experience in Telecoms or FMCG, with at least 1 year experience in consumer-focused marketing. Experience in development of Marketing plans, advertising materials, and product life cycle monitoring will be an advantage.
  • 2 years’ experience in management of Consumer Segment product(s) within Telecoms industry (Preferred).
  • Experience in general segment or micro-segmentation responsibilities either in Telecoms or FMCG (Optional).
  • Familiarity with trends in the youth/teen space.
  • Understanding of the regional peculiarities and opportunities.
  • Ability to effectively execute both tactical and strategic plans.
  • Good understanding of social and digital media.
  • Customer segmentation & profiling skills.
  • Great communication skills.
  • Research, analytics, negotiation & persuasion skills.
  • Report writing & data visualization.
  • Knowledge of the full range of T2 products and services portfolio.
  • Market & competitors’ knowledge.
  • Ability to build business cases.
  • Customer focus and complaints handling skills.
  • Networking & relationship building skills.
  • Flexibility and adaptability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist VAS & Partnership Management

Location: Nigeria

Job Summary

  • Manage internal and external stakeholders and ensure efficiency of the various relevant processes from partner/service onboarding to product management, customer, regulatory and partner management to guarantee and improve business performance.

Roles and Responsibilities
Operational:

  • Oversee the technical go-to-market process for new services by establishing and maintaining relationships with key internal and external stakeholders in the product delivery processes.
  • Facilitate the registration, onboarding, and support of new partners/aggregators, and keep contact/service information database.
  • Interface with all relevant stakeholders including but not limited to Customer Care, Regulatory & Compliance, Legal, VAS Planning & Operations, IT, Segment Marketing etc. to ensure customer, regulatory and all legal requirements are promptly addressed.
  • Monitor invoicing and payment process and keep track of current financial status of all partners.
  • Management of the Digital Business product catalogue and shortcode database.
  • Responsible for tracking contract status and facilitate the timely renewals of expiring contracts.
  • Develop and maintain relationships with partners and track achievement of SLAs.
  • Keep abreast of global and local best practices as it relates to existing and emerging VAS technology.
  • Monitor and report on competitor activity with regards to new products and services.
  • Prepare/compile agreed periodic (daily, weekly, monthly etc.) service integration activity and performance reports for the attention of the Manager, VAS & Digital Service.
  • Ensure full adherence to customer complaint and resolution process for all SMS, USSD, portal and IVR-based MASP & MFS services.
  • Management of the DND service.
  • Perform other duties as assigned by the Manager, VAS & Digital Services

Education and Experience

  • First Degree or its equivalent from a reputable University.
  • 2 – 5 years’ experience with working knowledge of the Value-Added Services industry, Vendor Management and Product Development processes.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Senior Engineer, VAS Operations

Location: Nigeria

Job Summary

  • Perform Value added Service end to end troubleshooting, conduct VAS health checks, and carry out end to end KPI analysis and Performance optimization
  • Ensure the implementation, maintenance and operations of VAS nodes and effectively monitor all data related links

Roles and Responsibilities

  • Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS’s network.
  • Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC, IPCC, SCG, etc, as required to prevent, isolate, and resolve network faults.
  • Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
  • Review recommendations of the internal audit function relating to both CS and PS VAS system policies, standards, guidelines and operations and take action as required.
  • VAS Systems and Services’ diagnosis and resolution of issues to ensure MTTR and other service availability KPIs are met
  • Development, configuration, and integration of all VAS solutions/systems in line with the Digital strategy execution plan
  • Technical reviews to implements solutions and workarounds for faults/incidents
  • Properly escalate and document unresolved service or system issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed within SLA
  • Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable.
  • Collaborate with both Technical and Business teams to ensure seamless deployment of products
  • Proactively manage capacity and ensure VAS systems operate below 70% utilization
  • Mobilizes smooth operation of VAS nodes; testing and integration of new NE with the existing network.
  • Takes care of all VAS related servers including their connectivity with all the other nodes
  • Supervise maintenance of all VAS services i.e., nodes (SMSC, USSD, IVR, CRBTs, etc) in the network.
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Education and Experience

  • First Degree in Electrical / Electronic or Computer Engineering.
  • 5 years of experience in telecommunication sector.
  • Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH) protocols
  • Preferable with Knowledge on VAS systems like SMSC, SMPP-GW, VoiceMail, VoiceSMS, RBT, SDP(Service Delivery Platform), RSC(Roaming Service Center), USSD, Collect Call, WAP/WEB Portal, Mobile TV, MMSC, WAP-GW, ADC & OTA, MTA(Mail Transfer Agent)
  • Good knowledge in operating systems like Windows, Red hat or SUSE Linux, SUN Solaris and etc.
  • Good knowledge in database like MySQL, SQL, Oracle and etc
  • Good knowledge of shell scripting and software engineering.
  • Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
  • Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent
  • 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred
  • Knowledge and basic experience in cloud infrastructure and network function virtualization.

Required Capabilities:
Knowledge:

  • Familiar with VAS equipment and platform
  • Working knowledge of Microsoft IIS and ASP.Net; Web/internet content filtering
  • IP Technologies
  • Knowledge of Database Management and SQL query
  • Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
  • Domain name, service configuration and management,
  • Good communication skills and strong customer –
  • Personal Effectiveness
  • Problem Solving
  • Teaming

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

Recruitment at 9mobile Nigeria

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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