Recruitment at Palmpay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: House Manager

Location: Nigeria

Job Summary

• The House Manager will be responsible for managing the day-to-day operations of the dormitory, ensuring a safe, clean, and comfortable living environment.
• This includes overseeing cleaning, catering, maintenance, and tenant relations, while also ensuring cultural considerations for residents are respected.

Key Responsibilities

• Oversee daily dormitory operations including housekeeping, catering, security, and general upkeep.
• Coordinate repairs, maintenance work, and facility inspections to ensure all living areas are in excellent condition.
• Manage dormitory supplies such as cleaning materials, toiletries, and bedding.
• Serve as the main point of contact for dormitory residents, addressing concerns promptly and professionally.
• Ensure smooth communication between Chinese residents and local staff, supporting language and cultural understanding.
• Organize and enforce dormitory rules, regulations, and safety guidelines.
• Supervise dormitory support staff including cleaners, cooks, and security guards.
• Liaise with external vendors for catering, laundry, pest control, and maintenance services.
• Monitor vendor performance to ensure service quality.
• Ensure compliance with health, safety, and hygiene standards.
• Conduct regular safety drills and inspections.
• Maintain accurate records of occupancy, maintenance schedules, and incident reports.
• Prepare and manage dormitory operational budgets.
• Track expenses and ensure cost-effective operations without compromising quality.
• Submit periodic reports to management on dormitory status, incidents, and improvements

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or related field.
• 4+ years’ experience in property management, hotel management, or staff accommodation operations.
• Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
• Strong interpersonal and problem-solving skills.
• Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
• Knowledge of health, safety, and hygiene regulations.
• Strong organizational skills with attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Learning and Development Specialist

Location: Nigeria
Employment Type: Full-time.

Role Overview

• The Learning & Development (L&D) Specialist will support the design, delivery, and evaluation of learning initiatives that enhance employee capabilities and strengthen PalmPay’s talent pipeline.
• This role is ideal for a motivated professional within financial services, who is passionate about developing people, leveraging technology for learning, and fostering a culture of continuous growth.

Key Responsibilities
Learning Program Design & Delivery:

• Assist in assessing learning needs across departments and translating them into effective training programs.
• Support the design and delivery of learning content (classroom, virtual, e-learning, and blended programs).
• Facilitate onboarding sessions and recurring training workshops to support employee development.
• Develop and update training materials, manuals, and guides to ensure relevance and alignment with business goals.

Training Administration & Coordination:

• Manage training calendars, logistics, and communications.
• Coordinate with external training providers and track service delivery.
• Maintain learning records, attendance, and completion rates using the Learning Management System (LMS).

Evaluation & Reporting:

• Collect participant feedback and measure training effectiveness through surveys, assessments, and performance data.
• Provide reports and insights on training participation, outcomes, and ROI.
• Support the Talent Development Supervisor in preparing monthly and quarterly L&D reports.

Employee Development Support:

• Contribute to career development programs, mentorship initiatives, and talent pipelines.
• Promote a culture of self-learning by curating digital resources and encouraging knowledge sharing.
• Support initiatives around leadership development, compliance training, and soft skills enhancement.

Key Qualifications
Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 3–5 years of Learning & Development or HR experience, preferably in the financial services or fintech industry.
• Hands-on experience with training design, facilitation, and evaluation.
• Familiarity with Learning Management Systems (LMS) and e-learning tools.

Skills & Competencies:

• Strong facilitation, presentation, and communication skills.
• Ability to translate learning needs into actionable training interventions.
• Analytical mindset with experience using data to measure training effectiveness.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in MS Office Suite and comfort with digital learning platforms.
• Collaborative, adaptable, and passionate about people development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager, Bank Channel

Location: Nigeria

Responsibilities

• Contact potential (Banks) clients to establish rapport and arrange meetings to achieve targets of POS, PWT payment solution products sales. Arrange business development meetings with prospective clients
• Plan and oversee new marketing initiatives
• Research organizations and individuals to find new opportunities related to the core business of the team
• Increase the value of current merchants while attracting new ones
• Find and develop new markets and improve sales
• Attend conferences, meetings, and industry events
• Develop quotes and proposals for clients
• Set goals for business growth and ensure they are met
• Train personnel and help team members develop their skills.
• Develop a business development strategy focused on financial gain
• Build and maintain long-term relationships with new and existing clients

Qualification

• The BDM should have a bachelor’s degree in business, marketing, or related field and must be an excellent communicator and a strong leader
• 5 years PTSP or banking experience in sales and marketing.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Development Supervisor

Location: Nigeria
Employment Type: Full-time.

Role Overview

• The Talent Development Supervisor will play a critical role in shaping PalmPay’s learning culture by designing, implementing, and overseeing training and development initiatives that build workforce capability, improve employee performance, and support leadership growth.
• This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecycle—from needs assessment and program design to delivery, evaluation, and continuous improvement.

Key Responsibilities
Learning Strategy & Program Development:

• Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions.
• Develop and manage training calendars, ensuring alignment with business objectives and employee career paths.
• Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring).
• Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification.

Implementation & Delivery:

• Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills.
• Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness.
• Support onboarding and orientation programs to accelerate new hire integration.

Talent & Leadership Development:

• Drive career development initiatives, succession planning programs, and leadership pipeline building.
• Support performance management processes by linking learning interventions with performance outcomes.
• Manage mentoring and coaching initiatives across business units.

Monitoring & Evaluation:

• Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys.
• Prepare periodic reports on talent development activities for HR leadership and senior management.
• Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud).

People Leadership & Collaboration:

• Supervise a small team of training officers/administrators, ensuring efficiency in program delivery.
• Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy.
• Act as an internal advisor on talent and organizational development best practices.

Key Performance Indicators (KPIs)

• % of training programs delivered vs. planned.
• Employee engagement and satisfaction with learning initiatives.
• Improvement in employee performance post-training.
• Leadership pipeline readiness and succession coverage.
• Cost-effectiveness and ROI of training interventions.
• Adoption and utilization rates of learning platforms.

Key Qualifications
Education & Experience:

• Bachelor’s degree in human resources, Business Administration, Psychology, or related field (Master’s degree is an advantage).
• 5–7 years’ progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations.
• Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred.
• Proven track record of designing and implementing successful training programs.

Skills & Competencies:

• Strong facilitation, coaching, and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Knowledge of e-learning platforms, LMS systems, and modern digital learning tools.
• Analytical mindset with the ability to measure training effectiveness and ROI.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong project management and organizational abilities.
• A growth mindset, with passion for people development and building learning cultures.

Compensation & Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Career development opportunities, including certifications and global exposure.
• Dynamic and inclusive work environment in a fast-growing fintech.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Employee Engagement & Culture Specialist

Location: Nigeria

Role Overview

• The Employee Engagement & Culture Specialist will be responsible for creating and implementing initiatives that foster a positive workplace culture, boost employee morale, and drive meaningful engagement across PalmPay Nigeria.
• The role covers planning and execution of employee activities, wellbeing programs, internal communication, recognition initiatives, and culture-building events, ensuring that PalmPay remains a great place to work.
• This position also plays a key role in managing highvisibility events, the PalmPay Football Club, and company culture content for internal and external audiences.

Key Responsibilities
Engagement Strategy & Programs

• Develop and execute an annual employee engagement plan aligned with PalmPay’s HR and business objectives.
• Design and implement recognition programs, celebrations, and rewards that reinforce desired behaviours and achievements.

Lead flagship engagement initiatives including:

• PalmPay Football Club management.
• Monthly Birthday Celebrations, Entertainment Club activities and Milestone Celebrations.
• Annual MD Cup Tournament – from planning to execution.
• Company-wide health and wellbeing programs
• Plan and coordinate team-building activities, town halls, and cultural events that enhance cross-department collaboration and team spirit.

Employee Communication & Culture Building:

• Create and manage internal communication campaigns to promote company values, updates, and engagement initiatives through platforms such as DingTalk and internal groups.
• Partner with management to embed PalmPay’s mission, vision, and values into daily work life.
• Drive initiatives that promote inclusivity, collaboration, and cross-functional relationship building.

Culture & Recognition;

• Lead continuous employee recognition efforts, ensuring timely and accurate identification of milestones such as birthdays, anniversaries, and personal achievements.
• Drive initiatives that promote inclusivity, collaboration, and cross-functional relationship building, including working closely with the design team to produce customized recognition flyers for teams and individuals and ensuring their prompt distribution to HRBPs and departments.
• Maintain consistent monthly celebrations, recognition communications, and post-event surveys to evaluate impact.

Employee Wellbeing:

• Implement and monitor wellbeing programs, including mental health awareness, wellness challenges, and health talks.
• Secure partnerships with external providers and finalize agreements to deliver quality wellness services and resources.
• Oversee program logistics and ensure smooth execution with minimal disruption to business operations.
• Measure program effectiveness and recommend improvements where needed.

Engagement Measurement & Insights:

• Design and run employee engagement surveys (Monthly/quarterly/annual) and focus groups to gather feedback.
• Analyze data, identify trends, and recommend actionable improvements to leadership.
• Track and report engagement metrics, ensuring data-driven decision-making.

Stakeholder Collaboration:

• Partner with HRBPs and line managers to support engagement and culture initiatives within teams.
• Act as a trusted advisor to managers on best practices for building team culture.
• Coordinate with Admin, vendors, coaches, and service providers for cultural, sports, and wellbeing events.
• Work closely with Learning & Development to align engagement initiatives with employee growth opportunities.
• Host regular planning and review meetings with event committees to ensure smooth execution of initiatives.

Key Performance Indicators (KPIS)

• Employee Engagement Score improvement.
• Employee Net Promoter Score (eNPS).
• Employee participation in major events and wellbeing programs.
• Positive satisfaction ratings from engagement and recognition initiatives.
• Accuracy in milestone recognition.
• Timely delivery of all planned activities.
• Consistent monthly and annual event execution without service disruption.

Job Requirements
Education & Qualifications:

• Bachelor’s degree in Human Resources, Communications, Business Administration, Psychology, or related field.
• Professional HR certification (CIPM, SHRM, CIPD) is an advantage.

Experience:

• 2-4 years’ experience in employee engagement, culture management, internal communications, or related HR functions.
• Proven success in planning and executing large-scale employee events and well-being programs.
• Experience managing internal communications and social media for employer branding.

Skills & Competencies;

• Exceptional interpersonal and stakeholder management skills.
• Strong organizational, event planning, and project management capabilities.
• Excellent verbal and written communication skills.
• Creative problem-solving ability with attention to detail.
• Proficiency in MS Office; experience with HRIS, survey tools, and design collaboration tools is an advantage.

Attributes:

• Passion for building an engaging and inclusive workplace.
• High emotional intelligence and collaborative mindset.
• Results-driven and adaptable in a fast-paced environment.
• Proactive, innovative, and culture-oriented.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources Business Partner (HRBP) Manager

Location: Nigeria

Role Overview

• We are seeking a highly strategic and experienced Human Resources Business Partner (HRBP) Manager to join our dynamic HR team. This role will serve as a trusted advisor to senior leadership and departmental heads, driving people-focused strategies that strengthen organizational effectiveness, enhance employee engagement, and align with PalmPay’s long-term growth objectives.
• The HRBP Manager will be responsible for building strong partnerships across the business, delivering end-to-end HR solutions in performance management, talent development, employee relations, and workforce planning.
• The ideal candidate is results-driven, people-oriented, and skilled at balancing strategic initiatives with hands-on HR operational support.

Key Responsibilities
Stakeholder Engagement:

• Act as a strategic partner to business leaders, providing guidance on organizational design, workforce planning, succession planning, and leadership development.
• Foster and maintain strong relationships with leaders and employees across all levels of the organization.
• Collaborate with senior leadership to align HR strategies with business goals and influence organizational change initiatives.

Talent Management & Development:

• Design and implement talent management strategies covering recruitment support, onboarding, career progression, succession planning, and retention.
• Partner with the Learning & Development team to assess training needs and deploy learning interventions that close capability gaps.
• Promote and drive diversity, equity, and inclusion (DEI) initiatives across teams and geographies.

Performance Management:

• Lead the full performance management cycle, including goal-setting, mid-year reviews, and annual appraisals.
• Provide coaching and support to managers to build a feedback-driven, high-performance culture.
• Analyze performance data, identify trends, and recommend interventions to enhance productivity and employee engagement.

Employee Relations & HR Operations:

• Provide expert guidance on complex employee relations issues, ensuring alignment with company values, labor laws, and compliance standards.
• Oversee adherence to regulatory requirements across all operating locations.
• Support HR operations including payroll processes, HR reporting, and maintaining accurate employee records on the HRIS.

HR Data & Analytics:

• Leverage HR data and metrics to generate actionable insights for decision-making and strategic planning.
• Track and report on HR KPIs and workforce analytics to evaluate HR program effectiveness and identify areas for improvement.

Requirements
Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage).
• Minimum of 6–8 years’ progressive HR experience, including at least 3 years in a HRBP or HR leadership role.
• Professional HR certification (e.g., CIPM, SHRM, PHR) strongly preferred.
• Proven success in managing HR in a high-growth, fast-paced environment (experience in tech, fintech, or financial services is desirable).
• Experience working with distributed teams across multiple locations.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.
• Hands-on experience with HRIS platforms, performance management tools, and data visualization systems.
• Strong knowledge of Nigerian labor laws; familiarity with employment practices in other African countries is an added advantage.

Core Competencies:

• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Sound judgment in handling sensitive employee matters and maintaining confidentiality.
• Ability to manage multiple priorities while driving HR strategic projects.
• Excellent communication, facilitation, and presentation skills.
• Strong leadership presence with proven coaching and mentoring cap.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Still and Motion Graphic Designer / Videographer

Location: Nigeria

Job Summary

• We are seeking a skilled and passionate individual who can create engaging and visually appealing video content and graphic designs for our social media channels.
• The ideal candidate will have a strong eye for design, a deep understanding of social media trends, and the ability to produce high-quality content that resonates with our audience.

Key Responsibilities

• Edit and produce high-quality video content for social media platforms (e.g., Instagram, TikTok, YouTube, Facebook, etc.).
• Design visually stunning graphics, including posts, stories, banners, and advertisements for social media.
• Collaborate with the marketing team to develop creative concepts and campaigns that align with brand guidelines.
• Stay up-to-date with the latest social media trends, tools, and best practices to ensure content remains fresh and engaging.
• Manage multiple projects simultaneously, ensuring timely delivery of content.
• Optimize content for different platforms, ensuring maximum engagement and reach.
• Assist in brainstorming and planning social media strategies to enhance brand visibility and audience growth.

Requirements

• Proven experience in video editing and graphic design, with a strong portfolio showcasing your work.
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve) and graphic design tools (e.g., Adobe Photoshop, Illustrator, Canva).
• Strong understanding of social media platforms and their respective best practices.
• Creative mindset with excellent attention to detail and a keen eye for aesthetics.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and organizational skills.
• Knowledge of graphic design (using tools like Adobe Photoshop, Illustrator, and Canva) and 3D design/animation is a plus.

Preferred Qualifications:

• Bachelor’s Degree in Graphic Design, Multimedia, Film, or a related field.
• Experience creating content for [specific industry, e.g., fashion, tech, lifestyle, etc.].
• Familiarity with analytics tools to measure content performance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Tester (SDET)

Location: Nigeria

Job Summary

• We are looking for an experienced Test Development Engineer who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will play an important role in running quality assurance tests on software and hardware, applications, and devices.
• The ideal candidate will also be in charge of analyzing its effectiveness and ability to operate.

Responsibilities

• Responsible for connecting payment channels and conducting channel routing testing in Africa, ensuring fast and high-quality delivery of product requirements
• Responsible for designing channel docking interface test cases and executing interface tests, configuring mock platforms, and conducting functional testing of channel business links
• Independently responsible for project testing, promoting the standardization of research and development processes, connecting cross-team products, and promoting project research and development, testing, and online work by developers
• Track and locate online issues, follow up on repairs and verification, and develop quality prevention strategies to promote and implement them
• Collaborate with local technical teams to use testing tools to improve channel access testing efficiency
• Managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing

Requirements

• Bachelor’s degree or above in Computer Science or a related field
• More than 5 years of experience in Internet finance testing and development, with many years of experience in interface testing
• Familiar with common interface test tools, JMeter, Postman, YAPI, meter sphere, and other open source tool platforms, master interface test case design methods
• Familiar with Java, have the reading ability, understand HTTP/Dubbo, MQ, web architecture, familiar with SQL, MongoDB, and other databases, have testing experience in the payment finance industry is preferred
• Strong sense of responsibility, initiative, and accepting non-working time communication.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources Business Partner (HRBP) Manager

Location: Nigeria

Role Overview

• We are seeking a highly strategic and experienced Human Resources Business Partner (HRBP) Manager to join our dynamic HR team. This role will serve as a trusted advisor to senior leadership and departmental heads, driving people-focused strategies that strengthen organizational effectiveness, enhance employee engagement, and align with PalmPay’s long-term growth objectives.
• The HRBP Manager will be responsible for building strong partnerships across the business, delivering end-to-end HR solutions in performance management, talent development, employee relations, and workforce planning.
• The ideal candidate is results-driven, people-oriented, and skilled at balancing strategic initiatives with hands-on HR operational support.

Key Responsibilities
Stakeholder Engagement:

• Act as a strategic partner to business leaders, providing guidance on organizational design, workforce planning, succession planning, and leadership development.
• Foster and maintain strong relationships with leaders and employees across all levels of the organization.
• Collaborate with senior leadership to align HR strategies with business goals and influence organizational change initiatives.

Talent Management & Development:

• Design and implement talent management strategies covering recruitment support, onboarding, career progression, succession planning, and retention.
• Partner with the Learning & Development team to assess training needs and deploy learning interventions that close capability gaps.
• Promote and drive diversity, equity, and inclusion (DEI) initiatives across teams and geographies.

Performance Management:

• Lead the full performance management cycle, including goal-setting, mid-year reviews, and annual appraisals.
• Provide coaching and support to managers to build a feedback-driven, high-performance culture.
• Analyze performance data, identify trends, and recommend interventions to enhance productivity and employee engagement.

Employee Relations & HR Operations:

• Provide expert guidance on complex employee relations issues, ensuring alignment with company values, labor laws, and compliance standards.
• Oversee adherence to regulatory requirements across all operating locations.
• Support HR operations including payroll processes, HR reporting, and maintaining accurate employee records on the HRIS.

HR Data & Analytics:

• Leverage HR data and metrics to generate actionable insights for decision-making and strategic planning.
• Track and report on HR KPIs and workforce analytics to evaluate HR program effectiveness and identify areas for improvement.

Requirements
Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage).
• Minimum of 6–8 years’ progressive HR experience, including at least 3 years in a HRBP or HR leadership role.
• Professional HR certification (e.g., CIPM, SHRM, PHR) strongly preferred.
• Proven success in managing HR in a high-growth, fast-paced environment (experience in tech, fintech, or financial services is desirable).
• Experience working with distributed teams across multiple locations.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.
• Hands-on experience with HRIS platforms, performance management tools, and data visualization systems.
• Strong knowledge of Nigerian labor laws; familiarity with employment practices in other African countries is an added advantage.

Core Competencies:

• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Sound judgment in handling sensitive employee matters and maintaining confidentiality.
• Ability to manage multiple priorities while driving HR strategic projects.
• Excellent communication, facilitation, and presentation skills.
• Strong leadership presence with proven coaching and mentoring cap.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online