Recruitment at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist, Product Analysis & Design

Location: Nigeria

Job Summary

• Assist in translating concepts and ideas into products and services, thus ensuring that approved concepts relating to consumer segments are converted to product design specifications and manage the end-to-end delivery of products and services.

Roles and Responsibilities

• Develop the product design specification for all approved concepts from Consumer Segments.
• Coordinate with key stakeholders (IT, Engineering, Commercial, Finance, Customer Experience and Revenue Assurance) involved in the implementation of consumer segment products and services
• Conduct research on key consumer segment-related products and services, as well as developments and trends in the telecommunications industry.
• Document the FAQ’s for new all consumer products and services and lead the facilitation of product training before the launch of services.
• Review all test cases developed by the QA team for all consumer products and services to ensure that the test cases are aligned with the product requirements.
• Propose modifications to enhance products/services within the consumer segment by identifying potential product and service innovations and proffer recommendations on identified concepts through to launch.
• Assist in monitoring, evaluating and reporting on the performance and quality of all consumer services in line with defined functionalities and specifications.
• Attend unit/team meetings as required.
• Coach, supervise and direct the activities of subordinates/junior staff (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Analysis and Design
• Perform any other duties as assigned by the Manager, Product Analysis and Design

Education and Experience

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years of relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Product Analysis & Design

Location: Nigeria

Job Summary

• Assist in translating concepts and ideas into products and services, thus ensuring that approved concepts relating to consumer segments are converted to product design specifications and manage the end-to-end delivery of products and services.

Roles and Responsibilities

• Develop the product design specification for all approved concepts from Consumer Segments.
• Coordinate with key stakeholders (IT, Engineering, Commercial, Finance, Customer Experience and Revenue Assurance) involved in the implementation of consumer segment products and services
• Conduct research on key consumer segment-related products and services, as well as developments and trends in the telecommunications industry.
• Document the FAQ’s for new all consumer products and services and lead the facilitation of product training before the launch of services.
• Review all test cases developed by the QA team for all consumer products and services to ensure that the test cases are aligned with the product requirements.
• Propose modifications to enhance products/services within the consumer segment by identifying potential product and service innovations and proffer recommendations on identified concepts through to launch.
• Assist in monitoring, evaluating and reporting on the performance and quality of all consumer services in line with defined functionalities and specifications.
• Attend unit/team meetings as required.
• Coach, supervise and direct the activities of subordinates/junior staff (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Analysis and Design
• Perform any other duties as assigned by the Manager, Product Analysis and Design

Education and Experience

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years of relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Legal Services (Contract & Advisory)

Location: Nigeria

Job Summary

• Assist in drafting and interpreting contractual agreements and ensure that all contracts entered into by EMTS are consistent with corporate and governmental laws, rules and regulations.

Roles and Responsibilities

• Assist the Manager, Legal Services (Contracts Advisory) in providing legal advice to assigned departments and divisions on legal issues arising from contracts.
• Draft, review, and negotiate a broad range of contracts and agreements including but not limited to memoranda of understanding (MoUs) or agreement (MoAs), NDAs, letters of intent, service agreements, vendor agreements and other related documents. Research and proffer opinion on any legal inquiries or issues of a contractual nature arising out of the interpretation and application of contracts and agreements.
• Assist in ensuring that terms and conditions set out in contractual documentation are legally sound, mitigate risk, consistent with EMTS’s policies, rules and regulations, and are in the organization’s best interest.
• Participate in drafting and finalizing tender documentation. Review tender submissions to ensure compliance with legal and commercial requirements.
• Help in the preparation of legal notices, responses, and settlement agreements.
• Assist in litigation by or against contractors or other counterparties arising out of contracts, agreements, or similar documentation, including coordinating with external counsel, reviewing pleadings and supporting case strategy.
• Review documentation and ensure that contracts, agreements and tenders comply with agreed and approved conditions and make recommendations to the Manager, Legal Services.
• Monitor and respond to feedback from the respective EMTS departments as required.
• Maintain and manage a centralized database and tracking system for all contractual documents and related legal documentation.
• Liaise effectively with relevant internal units/teams/functions in carrying out all relevant activities and provide integrated legal support.
• Attend and contribute to team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Legal Services and management.
• Perform any other duties as assigned by the Manager, Legal Services

Education and Experience

• First Degree in Law.
• Three (3) to Five (5) years’ post NYSC work experience in a Law firm or telecoms environment.

Required Capabilities:
Knowledge:

• Legal Research
• Contract Drafting
• Legislation and Compliance

Skills:

• Problem Solving
• Communication
• Negotiation
• Analytical
• Proficiency with Microsoft Office Suite
• Contract Lifecycle Management
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Engineer, VAS Operations

Location: Nigeria

Job Summary

• Perform Value added Service end to end troubleshooting, conduct VAS health checks, and carry out end to end KPI analysis and Performance optimization
• Ensure the implementation, maintenance and operations of VAS nodes and effectively monitor all data related links

Roles and Responsibilities

• Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS’s network.
• Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC, IPCC, SCG, etc, as required to prevent, isolate, and resolve network faults.
• Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
• Review recommendations of the internal audit function relating to both CS and PS VAS system policies, standards, guidelines and operations and take action as required.
• VAS Systems and Services’ diagnosis and resolution of issues to ensure MTTR and other service availability KPIs are met
• Development, configuration, and integration of all VAS solutions/systems in line with the Digital strategy execution plan
• Technical reviews to implements solutions and workarounds for faults/incidents
• Properly escalate and document unresolved service or system issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed within SLA
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products
• Proactively manage capacity and ensure VAS systems operate below 70% utilization
• Mobilizes smooth operation of VAS nodes; testing and integration of new NE with the existing network.
• Takes care of all VAS related servers including their connectivity with all the other nodes
• Supervise maintenance of all VAS services i.e., nodes (SMSC, USSD, IVR, CRBTs, etc) in the network.

Education and Experience

• First Degree in Electrical / Electronic or Computer Engineering.
• 5 years of experience in telecommunication sector.
• Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH) protocols
• Preferable with Knowledge on VAS systems like SMSC, SMPP-GW, VoiceMail, VoiceSMS, RBT, SDP(Service Delivery Platform), RSC(Roaming Service Center), USSD, Collect Call, WAP/WEB Portal, Mobile TV, MMSC, WAP-GW, ADC & OTA, MTA(Mail Transfer Agent)
• Good knowledge in operating systems like Windows, Red hat or SUSE Linux, SUN Solaris and etc.
• Good knowledge in database like MySQL, SQL, Oracle and etc
• Good knowledge of shell scripting and software engineering.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred
• Knowledge and basic experience in cloud infrastructure and network function virtualization. 

Required Capabilities
Knowledge:

• Familiar with VAS equipment and platform
• Working knowledge of Microsoft IIS and ASP.Net; Web/internet content filtering
• IP Technologies
• Knowledge of Database Management and SQL query
• Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
• Domain name, service configuration and management,
• Good communication skills and strong customer –
• Personal Effectiveness
• Problem Solving
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
  Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Network Operations Centre

Location: Nigeria

Job Summary

• Coordinate the integration and seamless operation of all Frontline, Surveillance and Back-office teams including BSS/RAN, Transport, Core, VAS and other Third-party teams in the network operations center (NOC) and ensure measures are in place to manage and resolve all incidences that occur.
• Coordinate the implementation of an effective framework for the operation and maintenance of the Base Station Subsystem and other network entities, providing support functions on the access network and effective management of all monitoring tools.
• Plan and manage the human and material resources of the team/ function to optimize performance, morale and enhance productivity. Manage inter-functional relations to ensure synergy across the various departmental functions

Roles and Responsibilities
Tactical:

• Assist the V/P, Network Operations in communicating the division’s strategic direction and objectives to all staff.
• Assist in the definition of the division’s plans, policies, projects and service levels.
• Facilitate the smooth integration and operational efficiency of a converged NOC.
• Explore the possibility and ways of converging the functionalities of ServiceDesk and NOC, seeking points of alignment and consolidations.
• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
• Keep abreast of global and local best practice as it relates to the team function’s activities.
• Continuously review the unit/ team’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the unit/ function’s strategy.
• Establish and maintain relationship with key internal and external stakeholders including third party telecom service providers and partners.
• Support the implementation of the business crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
• Provide leadership and direction to Network Operations Center staff that are responsible for monitoring, escalation, resolution and the reliability of network elements and related interfaces.

Operational:

• Manage and support network access and network performance management systems including all monitoring tools.
• Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
• Oversee the integration, management and administration of Base Station Subsystem (BSS) and access network platform infrastructure (UNIX-Solaris and application level) and related equipment.
• Ensure processes and procedures (e.g. Escalation/reporting, updates, call answering/handling, and training) are in place to support scalable growth
• Continually identify areas for process, quality and efficiency improvement within the NOC; recommends prioritized enhancements with supporting details to Change Control Board and oversee implementation.
• Manage and support admittance and access to Network Infrastructures locations especially, DCs, Mini-DCs, MGW and BSC sites.
• Manage all BSS technical support activities including CR/WO implementation, alarm handling and analysis, preliminary performance management reporting BO functions and BSS/RAN incident management.
• Ensure regular update of network element database documentation, support and monitor a proactive maintenance cycle on all access network systems and infrastructure, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades etc.
• Deliver constant improvement in real-time identification and resolution of real-time problems; bring deep attention to process, training and actions necessary to support outage time reduction and issue detection, response and recovery
• Investigate and identify reasons for abnormal network conditions.
• Take proactive steps to prevent network faults and failures.
• Serve as unit’s primary liaison with third-party vendors and initiate regular meetings to agree on service levels.
• Manage vendor performance and ensure agreed SLAs are achieved.
• Review recommendations of the internal audit function relating to BSS operations policies, standards, guidelines and operations and take action as required.
• Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Monitor and control the budgetary needs of the unit/function.
• Develop and report on metrics for the performance of the NOC and individual NOC employees
• Prepare/compile agreed periodic activity and performance reports for the attention of the V/P, Operations.
• Maintain a Management Notification platform to keep management informed of MAJOR impacting network outages and keep them abreast of the resolution lifecycle.
• Perform any other duties as assigned by the V/P, Network Operations

Required Capabilities
Knowledge:

• Basic knowledge of Transmission Network, IP Network, Core & VAS Network Architecture
• In-depth knowledge of Service Management processes
• Network Management, Monitoring & Data analysis
• Telecommunications & Mobile Network Standards & Specifications
• In-depth knowledge of OSS, Monitoring tools and Network Administration

Skills:

• Communication
• Leadership and People Management
• Problem Analysis and Resolution.
• Delegation/ Supervisory skills set.

Behavior:

• Passion for Excellence
• People management.
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Core Operations

Location: Nigeria

Job Summary

• Manage the operation and maintenance of both Circuit Switching (CS) and Packet Switching across all Core network systems and provide high-level support functions on Core CS equipment.

Roles and Responsibilities
Tactical:

• Assist the Head, Core and VAS Operations in communicating the unit’s direction and objectives to all staff.
• Keep abreast of global and local best practice as it relates to the team/ function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit/ function’s strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational:

• Ensure that technology road map for the network aligns with regulatory guidelines as well as future industry trends.
• Effective tracking of key KPIs (CSR/ASR/PSR/LUSR/CSSR/etc.) and taking prompt preventive/corrective measures where needed
• Oversee all project implementation with partners/vendors (HUAWEI, NOKIA, BICS, MontyMobile, LATRO, UTIMACO and others)
• Manage the operation/maintenance of all ATCA core network systems (MSC/HSS/MGW/SBC/STP/SPS/ITSC/LIG/U2020)
• Promptly implement all interconnects with local & international partners
• Coordinate Software Upgrades, Patch installations on all cs core network nodes
• Enforce resolution of all Trouble Tickets with the back-office team and VENDOR
• Manage all CS core configuration database/parameter management
• Coordinate all core redistribution of HW/SW resources across network nodes
• Manage operational acceptance for new features/new nodes/new network products
• Ensure regular redundancy/backup/restore activities across all cs core services
• Enforce strict conduct of Quarterly audit of all cs core node configurations and ensure implementation of all relevant recommendations
• Continuously review all cs core operations frameworks, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent and high usage activities of illegal inbound/outbound roamers on the network.
• Manage the implementation of all SCCP signaling links for new roaming partners via International SCCP carriers
• Manage the process of defining roaming network data as per the IR.21
• Ensure optimal signaling/inter-working requirements between PLMNs/ Roaming partners
• Co-ordinate the monitoring of SCCP link alarms and LU failures
• Provide high-level coordination on roaming and interconnect faults
• Perform any other duties as assigned by the Head, Core and VAS Operations

Education and Experience

• First Degree or equivalent in Electrical Engineering
• Six (6) to eight (8) years’ work experience with at least three (3) years in a supervisory role

Required Capabilities:
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies

Skills:

• Teaming
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online