Recruitment at American Tower Africa

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

We are recruiting to fill the position below:

Job Title: Manager, Network Operations Centre (NOC)

Requisition ID: 2047
Locations: Nigeria
Job Title: Full-Time

Responsibilities

• To initiate and follow through Network Operations Centre (NOC) actions required to achieve, improve or maintain the agreed infrastructure service levels within budget, time and quality.
• Ensure infrastructure monitoring and surveillance requirements of all ATC Nigeria installed infrastructure are met and maintained.
• Ensure that monitoring, measurement, reporting and evaluation of the Service Level Agreement(SLA) and Key Performance Index (KPIs) are done to achieve value for money.
• The Key Performance Index (KPIs) include target Root Course Analysis (RCA) and Mean Time to Repair (MTTR).
• Implement and maintain the Network Operations Centre (NOC) related service support and delivery processes to continuously improve the ATC Nigeria infrastructure services to the customers and achieve desired targets.
• To constantly research, identify and implement processes as well as recommend tools required to enhance efficiencies of the Network Operations Centre (NOC) operations.
• Ensure Network Operations Centre (NOC) participates in coordination of routine inspections, necessary corrective/preventative actions with the regional maintenance personnel so as to achieve the planned infrastructure life time.
• Design and review routines and procedures within the Network Operations Centre (NOC) function to achieve desired effectiveness and efficiency.
• Ensure development and maintenance of accurate Network Operations Centre (NOC) systems records for smooth operations.
• Routinely review the Network Operations Centre (NOC) shift staffing and produce the staffing shift roaster.
• Timely submission of management reports and follow-up on action points.
• To closely work with the Service Delivery Manager to verify & reconcile all contractor performance reports to implement the performance penalties where due.
• Participate in the negotiation, agreement and regular review the Service Level Agreement(SLAs) and Operational Level Agreement (OLAs) with the external service providers/contractors to ensure effective service delivery.
• Ensure budgetary control and resource optimization.
• •Initiate and implement improvements to tools, procedures, and NOC functionality.
• Manage change requests and ensure proper implementation.
• Establish and maintain effective communication channels among NOC, internal and external customers.

Supervisory Responsibilities:

• Supervise and manage the performance of NOC Supervisors and Technicians.
• Proactively identify and resolve personnel issues in conjunction with Human Resources.
• Recruit, develop and retain staff, partnering with Sr. Management, Recruiting and Human Resources.
• This includes on-boarding and orientation for new hires.
• Provide disciplined performance management for team.
• Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
• Foster a collaborative and high-performing team environment.
• Identify training needs of the NOC team.

Qualifications
Education and Experience:

• Bachelor’s Degree in Computer Science / Electrical Electronics / Telecommunications or a related field or Networking.
• Ten (10) years hands-on experience in telecoms, tele-traffic environment, with at least three (5) years in a team leadership role and customer relations.
• Experience and comprehension of telecommunications management network philosophy and practice.

Competencies:

• Operational systems and applications:
• Sound analytical skills.
• Mathematical and statistical problem-solving abilities.
• Strong relationship-development skills resulting in long term mutually beneficial client relationships.
• Self motivated; Able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions.
• Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines.
• Strong leadership skills; Ability to drive and motivate team to achieve results within the department.
• Ability to work in a time-sensitive and high-volume environment.
• Ability to drive work both independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company in providing well rounded and thoughtful information and solutions.
• Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding.
• Good strategic and problem solving skills to effectively influence decision making in key negotiations.

Application Closing Date
29th October, 2025; 12:55 AM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Supervisor, Service Delivery

Requisition ID: 1385
Locations: Nigeria
Job Title: Full-Time

Responsibilities
Essential Functions:

• To maintain operational requirements of all mechanical and electrical/air conditioning equipment in the region.
• To carry out on-site liaison with regional mechanical and electrical/air conditioning maintenance contractors.
• To prepare maintenance order/job instructions for regional mechanical and electrical/air-conditioning maintenance contractors.
• To carry out routine inspections of the entire mechanical and electrical air conditioning infrastructure installed in the region and take corrective actions to ensure effective and timely maintenance is done and that the equipment can last for recommended life time.
• As and when required attend to any network impacting issues and outage.
• Closely work with contractors to minimize interruption of services offered by ATC due to mechanical and electrical/air conditioning equipment failures.
• To constantly research, identify and implement processes as well as recommend tools required to enhance efficiencies of the regional mechanical and electrical/air conditioning equipment maintenance operations.
• Ensure that OPEX saving solutions comply to operation objective, within designated region.
• To monitor, measure, report and manage the Service Level Agreements (SLAs) KPIs with external mechanical and electrical/air conditioning suppliers/contractors and ensure value for money.
• To participate in the designing and revision of efficient & effective preventive maintenance routines and procedures within the mechanical and electrical/air conditioning maintenance function.
• Develop and maintain accurate records of all installed mechanical and electrical/air conditioning equipment.
• Routinely review the installed mechanical and electrical/air conditioning equipment and timely produce input to the swap-out plan for equipment that has outlived its usefulness.
• Compile and send through all the necessary operational and management reports for mechanical and electrical/air conditioning equipment contractor activities.
• To routinely check/review & verify all contractor invoices so that payments are made correctly against works executed.

Qualifications
Education and Experience:

• Degree Certificate in Mechanical or Electrical Engineering from a recognized Institution preferred
• At least 3 years’ experience Mechanical or Electrical/Air conditioning activities.
• At least 2 years’ experience in contractor supervision in a telecommunication or related industry preferred.
• Role holder must have a qualification in HSE or at a minimum under Hazard identification and risk controls.

Application Closing Date
27th October, 2025; 11:02 AM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Manager, Service Deli

Job Identification: 2046
Location: Nigeria
Job Schedule: Full time

Essential Duties

• Provides leadership and direction to Service Delivery Supervisors by providing day-to-day guidance.
• Makes project allocations or coordinates with Regional Head, Operations to make assignments; ensures projects are adequately staffed and talent is equitably shared between projects to maximize productivity.
• Monitors and coordinates operational Key Performance Indicators (KPI’s)
• Performs job coordination and planning functions such as reviewing schedules to identify job intervals, addressing material issues, evaluating skill requirements, assessing resource requirements versus availability, approving quality plans, assisting with site surveys, coordinating job/customer visits, working with customer, etc.
• Manages all operational reporting and escalations to management within their regions.
• Supports cross departmental queries and escalations.
• Responsible for handling site access issues in their region.
• Develops a tracker for activities/projects for effective monitoring & controlling.
• Directs employees relative to performance, annual reviews, company policies and procedures in order to advance them.
• Thorough knowledge of Nigerian Health and Safety legislation.

Supervisory Responsibilities

• Supervise and manage the performance of:
• Service Delivery Supervisors within a particular region
• Proactively identify and resolve personnel issues in conjunction with Human Resources
• Recruit, develop and retain staff, partnering with Human Resources. This includes on-boarding and orientation for new hires.
• Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
• Create strong collaborative team environment.

Qualifications
Education and Experience:

• HND / Degree in Telecom/Civil/Electrical Engineering or related course.
• 9+ years’ experience in Telecommunications site operations.
• Previous supervisor experience preferred

Competencies:

• Analytical ability to determine user problems and recommend solutions.
• Proven knowledge and ability to analyze and solve complex logical problems
• Ability to manage projects, ensuring that projects are clearly defined, systematically executed, and results oriented.
• The Regional Manager, Service Delivery must be experienced in ensuring safe work practices and maintaining effective communications with team members and vendors.
• Adherence to Project Management best practices, processes, and standards within the organization are required.
• Established skills to coach and mentor less experienced Telecom Engineers.
• Current working knowledge of Microsoft Windows operating system software.
• Capable of delivering appropriate and timely feedback to senior team members and management as required.
• Must be highly numerate and analytical.
• Strong relationship-development skills resulting in long term mutually beneficial client relationships.
• Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines.
• Strong leadership skills; Ability to drive and motivate team to achieve results within the department.
• Ability to work in a time-sensitive and high volume environment
• Ability to drive work both independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company in providing well rounded and thoughtful information and solutions
• Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online