Recruitment at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Manager, IT Infrastructure Operations

Location: Nigeria
Job Type: Full-time

Job Summary

• Hands-on Expert to take charge of the entire lifecycle of our mission-critical Linux, Unix, Storage, Backup, and Virtualization infrastructure.
• This role is pivotal in delivering the carrier-grade (99.999%) reliability, performance, and agility required to host Virtualized Network Functions (VNFs), business support systems (BSS/OSS), and customer-facing applications.
• We need a proactive problem-solver who thrives in a fast-paced environment and has a deep technical background.

Roles and Responsibilities
Strategic Leadership:

• Evaluate and select new technologies, managing vendor relationships and contract negotiations to ensure value and performance.
• Oversee the evolution from traditional siloed infrastructure towards a modern, automated, and software-defined platform.
• Own the infrastructure lifecycle, including capacity planning, technology refresh cycles, and the annual hardware, software, and support budget.

Operational Excellence & Management:

• Ensure all infrastructure systems’ availability, performance, and security meet or exceeding defined SLAs for internal and external customers.
• Lead the quick response to incidents, driving restoration of service and conducting thorough post-incident reviews to prevent recurrence.
• Champion a culture of automation, continuous improvement, and operational efficiency within the team.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing team of systems, storage, and virtualization engineers.
• Manage team workload, prioritize projects, and allocate resources effectively to meet strategic objectives.
• Foster a collaborative environment encouraging innovation, knowledge sharing, and professional growth.

Linux & Unix Systems Management:

• Set up, administer, maintain, and optimize a large, heterogeneous environment of Linux (RHEL & SUSE) and Unix (HPUX) systems.
• Perform advanced system tuning, kernel parameter optimization, and performance analysis to ensure maximum uptime and efficiency.
• Develop, implement, and manage system automation using scripting (Bash, Python) and configuration management tools (Ansible, Puppet, Chef).
• Lead the design and implementation of high-availability (HA) and disaster recovery (DR) solutions, including clustering and load balancing.
• Manage security hardening, patching, and compliance in accordance with industry best practices and internal policies.

Storage Infrastructure:

• Design, manage, and support enterprise-scale storage systems (e.g., Dell EMC PowerStore, Huawei Ocean Store Storage).
• Configure and troubleshoot multi-protocol storage environments, including SAN (Fibre Channel, iSCSI), NAS (NFS, CIFS/SMB), and Object Storage.
• Design, configure and manage Fibre Channel SAN Switches (Dell and Huawei Brocade switches).
• Implement and manage storage replication, snapshots, and backup/restore strategies to ensure data integrity and availability.
• Perform capacity planning, performance monitoring, and troubleshooting complex storage-related issues.
• Collaborate with database and application teams to provision and optimize storage for performance-critical workloads.

Backup & Recovery Governance:

• Own the end-to-end backup and recovery strategy, managing enterprise-grade software like Commvault, NetBackup and Veeam.
• Own the corporate backup and recovery strategy, define and rigorously test Recovery Time Objectives (RTO) and RPOs for all critical data sets, ensuring compliance with business continuity plans.

Virtualization Platforms:

• Manage and evolve the large-scale virtualization environment (VMware vSphere, HyperV, Red Hat OpenShift Virtualization, Kubernetes and Docker containers), ensuring optimal resource utilization and performance.
• Provide a stable and efficient platform for hosting legacy applications and modern VNFs.

Automation & Infrastructure as Code (IaC):

• Champion automation efforts to streamline provisioning, configuration, and operational tasks.
• Develop and maintain Infrastructure as Code (IaC) using tools like Terraform or CloudFormation.
• Create and maintain comprehensive documentation for systems, procedures, and architectures.

Strategy & Collaboration:

• Serve as a top-tier escalation point for resolving critical infrastructure incidents and problems.
• Evaluate new technologies and make recommendations for continuous improvement of the infrastructure landscape.
• Provide mentorship and technical guidance to junior team members.
• Collaborate closely with Network, Security, and Application Development teams to deliver integrated solutions.

Required Qualifications & Skills

• Experience – 7+ years combined Telecom/IT/applications of progressive experience designing, building, and managing enterprise-level Linux/Unix, storage and backup infrastructure.
• Operating Systems – Expert-level knowledge of Red Hat Enterprise Linux (RHEL), SUSE, vSphere, vCenter, OpenShift, K8 and HP UX.
• Storage – Deep, hands-on experience with enterprise SAN/NAS, DAS, NFS, and Brocade switch technologies from vendors like Dell EMC and Huawei. Fibre Channel networking and data replication technologies.
• Backup – In-depth knowledge of enterprise backup software, architecture, and best practices. Commvault for backup, disaster recovery and business continuity
• Scripting & Automation – Proficiency in at least one scripting language (Bash, Python) and one configuration management tool (Ansible strongly preferred).
• Networking – Strong understanding of TCP/IP, DNS, DHCP, and network services related to server and storage connectivity.
• High Availability – Proven experience with clustering, load balancing, and disaster recovery methodologies.
• Leadership – Proven experience in technical leadership, mentoring, and project management. Ability to lead major incidents and post-mortem reviews.
• Security Mindset – Thorough understanding of system security principles and hardening techniques.
• Problem-Solving – Excellent analytical and troubleshooting skills with the ability to resolve complex technical issues.

Preferred Qualifications:

• Experience with virtualization (private cloud) platforms (VMware, OpenShift, HyperV) and hybrid infrastructure models (Azure & AWS).
• Experience with container orchestration (Docker, Kubernetes – K8S) and its storage (CSI) and networking (CNI) integrations.
• Familiarity with monitoring tools (ManageEngine, Splunk, Grafana, Zabbix, etc).
• Relevant certifications (RHCE, SUSE SCA, VCP-DCV, VCP-NV, CCNA, AWS/Azure Solutions Architect, Dell EMC PowerStore/Huawei Ocean Store Storage Professional). Commvault Certified Engineer/Professional/Master.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Retail Strategy & Operations

Location: Nigeria

Job Summary

• The Manager, Retail Strategy & Operations will have overall responsibility for conceptualizing, developing, and implementing the Retail Sales Strategy for aggressive growth, operational excellence, and high performance across all retail centres.
• The role ensures profitability, process efficiency, and strategic alignment between commercial, technical, and support teams to deliver exceptional customer experiences and meet business targets.
• The position requires strong analytical capability, commercial acumen, and operational leadership to drive the execution of projects and initiatives through the retail network, enhancing competitive advantage and maximizing returns on CAPEX and OPEX investments.

Roles and Responsibilities
Tactical:

• Conceptualize, develop, and execute retail strategies that drive sales growth, operational efficiency, and profitability across all experience centres.
• Define and monitor key retail performance metrics (sales, profitability, activation rates, customer satisfaction, and footfall conversion).
• Drive implementation of business intelligence (BI) insights for data-driven decision-making, forecasting, and performance optimization.
• Lead the analysis of retail sales trends, consumer behavior, and operational data to support business planning and continuous improvement.
• Identify and recommend strategies for optimizing centre performance and increasing profitability through cost efficiency and customer-centric initiatives.
• Support the design and implementation of in-store promotions, activation campaigns, and experience-driven retail activities to boost walk-in traffic and conversion.
• Partner with Commercial, Marketing, Product Development, and Digital teams to ensure alignment between sales goals, marketing activities, and customer engagement.
• Collaborate with Finance and Procurement to plan and manage CAPEX/OPEX budgets for all retail operations, ensuring cost efficiency and ROI optimization.
• Participate in the development of sales commission, incentive, and performance bonus structures for retail staff to enhance motivation and results.
• Engage with cross-functional teams (Technical, Legal, Facilities, HR, Regulatory, etc.) to ensure alignment in retail rollouts, maintenance, and service delivery standards.
• Provide input into the design and deployment of technology systems (CRM, ERP, Payment & Reporting Tools) to enhance retail operational efficiency and data accuracy.
• Support management decision-making by preparing periodic retail performance analytics and strategic reports with actionable insights.

Operational:

• Oversee end-to-end (E2E) rollout and maintenance of retail experience centres, ensuring compliance with company standards and regulatory requirements.
• Ensure seamless daily retail operations across all centres through efficient process management, staffing, and service delivery oversight.
• Coordinate with Human Resources for recruitment, training, and development of retail personnel to ensure skill alignment with strategic objectives.
• Supervise execution of in-store marketing, merchandising, and customer experience activities to maintain brand consistency and visibility.
• Monitor adherence to Standard Operating Procedures (SOPs) and compliance across all retail operations.
• Manage the integration of CRM and payment solutions to enhance sales transactions, customer profiling, and data accuracy.
• Ensure proper allocation and utilization of retail budgets, tracking expenditures and ensuring compliance with financial control policies.
• Conduct periodic audits of retail operations to assess performance, infrastructure readiness, and adherence to operational standards.
• Drive the achievement of monthly, quarterly, and annual sales and activation targets through effective team leadership and performance management.
• Coordinate the timely deployment of approved promotions, incentives, and tactical campaigns across retail centres.
• Work with Facilities and Technical teams to ensure all retail outlets meet environmental, safety, and technical standards.
• Support the development and implementation of digital retail innovations that enhance customer convenience and service delivery.
• Prepare and present performance dashboards, operational reviews, and profitability reports to Senior Management for strategic planning.
• Ensure operational risks are identified, documented, and mitigated through proactive measures.
• Perform any other duties as assigned by the Head of Department

Leadership:

• Provide strategic direction for the retail network, ensuring synergy between sales, operations, and customer experience objectives.
• Lead and develop a high-performing retail operations team through coaching, mentorship, and performance management.
• Foster collaboration across cross-functional units—Marketing, IT, Finance, and Network—to drive integrated retail performance.
• Champion a culture of accountability, innovation, and continuous improvement within the retail ecosystem.
• Drive customer engagement strategies, ensuring long-term loyalty, retention, and advocacy among high-value customers.
• Oversee financial stewardship across centres, including CAPEX/OPEX control, profitability management, and revenue optimization.
• Support strategic decision-making by providing data-driven insights and performance recommendations to senior management.
• Promote staff capability development and engagement initiatives that enhance motivation, productivity, and service quality.
• Uphold corporate governance, ethical conduct, and compliance standards across all retail operations.

Qualifications & Experience

• Bachelor’s degree in economics, Business Administration, Marketing, or related field (MBA preferred).
• Minimum of 7–10 years’ experience in Retail Operations Management, Sales Strategy and Customer Experience within the telecommunications or FMCG sector.
• Proven experience managing sales performance, retail profitability, and team leadership.
• Strong analytical, financial, and reporting capabilities, with proficiency in BI tools (Power BI, Tableau, etc.), CRM, POS & Inventory Management
• Hands-on experience managing budgets, rollout projects, and performance dashboards.

Technical & Key Core Competencies:

• Retail Sales & Operations Management
• Financial & Budget Control (CAPEX/OPEX)
• In-store Promotions & Marketing Alignment
• Profit & Loss (P&L) Accountability
• Cost Control & Resource Optimization
• Pricing & Margin Strategy
• Investment & Project Evaluation
• Stakeholder & Vendor Management
• Strategic Planning & Execution
• Business Intelligence & Data Analytics

Customer Experience Optimization:

• People Development & Team Leadership
• Process Optimization & Compliance
• Achievement of retail sales and activation targets
• Profitability improvement and cost efficiency per centre
• Reduction in operational downtime and service disruption
• Customer satisfaction and Net Promoter Score (NPS)
• Accuracy and timeliness of BI reports and analytics
• Successful rollout and maintenance of retail infrastructure.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Digital Marketing

Location: Nigeria
Job Type: Full-time

Job Summary

• The Manager, Digital Marketing is responsible for leading the strategic direction, development, and execution of the brand’s digital marketing agenda across owned and social channels.
• The role drives audience engagement, brand advocacy, and digital-led growth by leveraging content, influencers, analytics, social listening, and performance optimization.
• This position provides leadership to a multidisciplinary digital marketing team and ensures that all digital initiatives reinforce the brand’s digital-first positioning

Roles and Responsibilities
Strategic Leadership:

• Develop and implement an integrated digital marketing strategy that aligns with the brand’s positioning as a digital-first lifestyle partner.
• Lead and mentor the digital marketing team across content, influencer, analytics, and community functions.
• Translate brand objectives into actionable digital plans with clear KPIs and performance outcomes.
• Partner cross-functionally with Product, Sales, and Customer Experience to ensure digital marketing supports business growth goals.
• Oversee the planning and execution of brand campaigns across owned and social platforms to drive engagement and advocacy.

Content & Community Management:

• Guide the creation and curation of high-quality, platform-appropriate digital content (web, blog, video, short-form, and social).
• Ensure a consistent brand voice, tone, and storytelling approach across all owned channels.
• Lead community management efforts-building, engaging, and moderating online audiences to strengthen brand affinity.
• Identify and manage partnerships with key content creators and influencers to extend brand reach and relevance.

Influencer & Partnership Marketing:

• Develop the influencer strategy, including talent mapping, selection, and performance tracking.
• Foster strong relationships with creators, ambassadors, and advocacy partners.
• Collaborate with internal stakeholders and agencies to co-create influencer campaigns that reinforce brand credibility and engagement.

Performance, Analytics & Insights:

• Oversee performance tracking across all digital channels (social, email, website, and owned platforms).
• Lead the design and interpretation of analytics dashboards to assess campaign effectiveness and inform data-driven decisions.
• Monitor brand mentions, sentiment, and emerging trends through social listening tools to generate insights and identify opportunities.
• Ensure timely reporting on digital performance, with clear insights and recommendations for optimization.

Innovation & Continuous Improvement:

• Drive digital innovation through new tools, platforms, and content formats that enhance audience engagement.
• Champion experimentation (A/B testing, new platforms, interactive formats) to evolve brand storytelling and digital experience.
• Stay current on emerging trends in digital culture, consumer behavior, and technology to position the brand as a leader in digital engagement.
• Produce monthly reports evaluating the effectiveness of the digital channels and make recommendations for improvements.
• Maintain a thorough awareness of developments and trends in digital marketing and communications both nationally and internationally and make recommendations appropriate.
• Implement the unit’s work programme and plans in line with agreed upon procedures and guidelines.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Marketing Communications
• Perform any other duties as assigned by the Head, Marketing Communications

Key Performance Indicators (KPIs)

• Growth in owned community engagement and reach
• Improvement in digital content performance metrics (views, shares, saves, etc.)
• Influencer campaign ROI and engagement outcomes
• Sentiment score and share of positive conversations
• Quality and timeliness of performance reporting and insights
• Team productivity and capability growth.

Minimum Education and Experience Required

• Bachelor’s Degree in Marketing, Communications, Business, or related field.
• Professional certification in Digital Marketing, Brand Strategy, or Analytics is an advantage.
• 6–8 years of progressive experience in digital marketing or brand communications, with at least 3 years in a supervisory or managerial capacity.
• Demonstrated experience leading teams and managing digital campaigns across multiple owned and social platforms.
• Strong understanding of audience development, influencer marketing, digital content strategy, and performance analytics.

Required Capabilities:
Knowledge:

• Deep knowledge of digital marketing trends, tools, and audience behavior.
• Proficiency in social listening and analytics platforms
• Strong grasp of content strategy, community engagement, and influencer ecosystems.

Skills:

• Strategic and creative thinking
• Leadership and team management
• Analytical and reporting ability
• Excellent storytelling and communication
• Project and stakeholder management

Behavioral Attributes:

• Passion for digital innovation and excellence
• Collaborative and team-oriented
• Integrity and accountability
• Customer-obsessed mindset
• Agile, proactive, and adaptable
• Customer Relationship
• Personal Evolution
• Autonomy
• Administrative Work
• Technical Expertise

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online