Customer Service Representative (Lekki) at The Foodhub by CWC (TFH) – Apply Now

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Customer Service Representative (Lekki) at The Foodhub by CWC (TFH) – Apply Now

Are you passionate about delivering exceptional customer experiences and have a flair for hospitality? The Foodhub by CWC (TFH) is looking for a Customer Service Representative in Lekki, Lagos, to join their dynamic team. This is a fantastic opportunity to work in a thriving fast-casual restaurant known for its diverse menu and excellent customer service.

About The Foodhub by CWC (TFH)

Founded in 2021, The Foodhub by CWC has quickly established itself as a premier dining destination in Lagos. With over 13 years of combined experience in the hospitality industry, TFH offers both local and continental dishes tailored to busy professionals, families, students, food enthusiasts, and tourists. The restaurant has earned a reputation for delivering healthy, flavourful, and fast dining experiences.

TFH prides itself on maintaining high standards in both food quality and customer service, making it an ideal place for professionals looking to grow in the hospitality sector.

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

As a Customer Service Representative at TFH, you will be responsible for ensuring customers have an outstanding dining experience. Your duties will include:

  • Understanding and adhering to restaurant policies regarding staff and customers.

  • Ensuring customers enjoy their time at the restaurant and promptly resolving any complaints.

  • Maintaining strict compliance with service standards and procedures.

  • Providing all necessary tools and resources to deliver top-notch customer service.

  • Managing and updating the Customer Service database regularly.

  • Interacting directly with customers via phone, email, walk-ins, or other channels.

  • Identifying the root cause of customer complaints and providing the best solutions.

  • Following up on issues to ensure complete resolution.

  • Escalating unresolved matters and ensuring timely completion.

  • Attracting potential customers by answering product and service questions and recommending other offerings.

  • Recording customer interactions and submitting daily reports to the Restaurant Manager.

  • Updating the customer complaints tracker to monitor service quality.

  • Collecting feedback on meals and services and implementing improvements.

  • Maintaining professionalism and confidentiality during all customer interactions.

  • Ensuring accuracy and attention to detail in service delivery.

  • Knowledge of food portioning and packaging processes.

  • Receiving, processing, and packaging orders from social media, e-commerce platforms, and phone calls.

  • Updating menus on all e-commerce platforms as required.

  • Processing payments using Odoo software.

  • Providing regular reports on deliveries, customer experiences, and other metrics.

  • Supporting the restaurant in achieving service excellence and operational goals.

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Requirements

To be considered for this role, candidates must possess:

  • OND, SSCE, GCE, or NECO qualification.

  • 1–2 years of experience in customer service, hospitality, or a related field.

  • Excellent communication skills and a customer-first attitude.

  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.

  • Strong attention to detail and professionalism.

Why Work at The Foodhub by CWC

Working at TFH means being part of a growing, innovative team committed to excellence in the hospitality industry. Employees enjoy:

  • Hands-on experience in a high-volume, fast-casual restaurant setting.

  • Opportunities to develop skills in customer service, e-commerce operations, and restaurant management.

  • Exposure to a wide range of customers, enhancing problem-solving and interpersonal skills.

  • A professional and supportive work environment focused on growth and career development.

How to Apply

Interested candidates should send their CV to careers@thefoodhubcwc.com. Make sure to use the job title “Customer Service Representative (Lekki)” as the subject of your email.

Application Deadline: 30th November 2025

FAQs

Q1: Is this a remote or on-site position?
A1: This is an on-site, full-time role based in Lekki, Lagos.

Q2: What qualifications do I need to apply?
A2: Candidates should have an OND, SSCE, GCE, or NECO qualification.

Q3: How much experience is required?
A3: 1–2 years of relevant experience in customer service or hospitality is preferred.

Q4: Can I apply if I have no experience in restaurants?
A4: Prior customer service experience is required, preferably in hospitality or a related field.

Q5: What is the deadline for applications?
A5: All applications must be submitted by 30th November 2025.

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