Recruitment at Airtel Nigeria

Massive Recruitment for Customer Service Role at Airtel Nigeria
Massive Recruitment for Customer Service Role at Airtel Nigeria

Recruitment at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Applications are invited for:

Title: Business Graduate Trainee Programme

Location: Nigeria

Job Description

  • At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
  • We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
  • By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
  • Are you a recent graduate eager to kick-start and build a Career  in the Telecoms industry?
  • Do you want to learn from industry experts and gain hands-on experience?
  • Are you ready to grow, innovate, and make an impact?
  • Airtel Nigeria is pleased to invite young graduates to join the Airtel Business Graduate Trainee Program!

What do you stand to gain?

  • A great learning and extensive opportunity for young talents who are looking to grow a career in the Telecommunications industry
  • Professional development in a challenging work environment that allows solution-oriented professionals thrive and showcase their knowledge & competencies
  • An opportunity to further enhance your personal brand
  • Employment opportunities for participants with exceptional performance and attitude during the program.
  • Acquire high- demand, unique and hands – on technical skills while working with industry experts.

Responsibilities

  • In alignment with program requirement.

Requirements

  • Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or related field
  • 0–2 years of experience in product management, business analysis, or a related role.
  • Internship or project experience in mobile products or digital services is a plus
  • Must have completed NYSC.

Application Closing Date
4th December, 2025. 12:30 AM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

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Job Title: Senior Business Manager

Location: Nigeria
Employment Type: Full-time
Job Identification: 649

About the Role

  • The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:

  • Identify and formulate state sales strategies to help Drive gross additions
  • Supervise health of acquisitions, compliance on activations
  • Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State:

  • Meet the Revenue targets for Prepaid and Postpaid in the State
  • Focus on revenue growth through Data and Smartphone growth
  • Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width and Depth:

  • Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
  • Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
  • Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality:

  • Network optimization
  • New Sites ROI and deployment
  • Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience:

  • Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
  • Ensure provision of standard Infrastructure at state showrooms.
  • Ensure showroom employees are up-skilled in industry training and certifications for the role

Qualifications
Educational Qualifications:

  • Bachelor’s degree in Management or related Social Sciences
  • Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

  • 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
  • Relevant experience in Telecom industry is desirable
  • Result Orientation
  • Great problem-solving skills
  • Good communications skills.
  • Good interpersonal skills.

Application Closing Date
28th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment at Airtel Nigeria

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview
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