Recruitment at LemFi
LemFi (YC S21) is building the neobank for African diaspora in North America & Europe. We provide our users with a multi-currency account that allows them to hold, send, and receive money from Africa in any currency for their business and personal banking needs. We are a fast-paced startup with entities in the UK, USA, Canada and Nigeria and you would be required to familiarize yourself with necessary statutory and regulatory requirements in these locations.
We are recruiting to fill the position below:
Job Title: Performance Marketing Designer
Location: Nigeria
Job type: Full-Time
Department: Marketing
About the Role
- We’re looking for a creative Performance Marketing Designer on our marketing team who can design and strategise. You’ll own paid ad creative across static and video formats, shaping ideas from research through to execution.
- This isn’t just an asset-production role — you’ll help us develop creative strategies that drive performance.
Responsibilities
What You’ll do:
- Design and produce static and motion/video ads across Meta, TikTok, Google, and Display.
- Translate campaign data and audience insights into creative ideas.
- Research competitor trends and emerging formats.
- Build, test, and iterate ad concepts to improve CTR, engagement, and conversion.
- Collaborate with performance marketing, copy, and brand teams to align messaging and visuals.
- Maintain a scalable asset library and ensure brand consistency.
Requirements
What you’ll bring:
- Proven experience designing for paid media (portfolio required).
- Skills across graphic + motion design (Adobe Creative Suite, Figma, After Effects, etc.).
- Strong understanding of digital advertising and performance metrics.
- Ability to ideate strategically, not just execute briefs.
- Comfortable balancing speed, quality, and experimentation.
Nice to Have:
- Experience with dynamic creative optimisation and/or A/B testing.
- Familiarity with interactive or emerging ad formats.
- Background in performance-led businesses (e-commerce, fintech, apps, etc.)
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Interview Process
- Initial Chat with Talent Partner – (30 mins)
- Technical Interview with Hiring Manager – (45 mins)
- Creative test / task (e.g. ideate 2–3 ad concepts + mockups)
- Final Interview – (45 mins)
- Interview with Hiring team and Task Review Session – (60 mins).
Job Title: Customer Support Team Lead
Location: Nigeria (Remote)
Employment type: Full-time
Department: Operations, Customer Support
The Role
- We are looking for a Customer Support Team Lead to ensure the smooth, consistent, and high-quality operation of our Customer Support function.
- You will oversee adherence to SOPs and SLAs, guide the team in delivering excellent customer experiences, and continuously improve processes to scale with our growing user base.
- This role requires strong operational rigor, leadership capabilities, and a deep commitment to customer satisfaction.
How You’ll Contribute
Operational Excellence:
- Develop and maintain Standard Operating Procedures (SOPs) for all customer support processes.
- Create actionable Service Level Agreements (SLAs) for internal and external stakeholders to ensure smooth CS operations.
- Supervise and review the execution of SOPs and SLAs, identifying gaps and proposing scalable improvements.
- Monitor tickets and ensure customer requests receive complete and timely resolution.
- Review “on hold” escalated tickets and redistribute them efficiently to reduce backlog.
Team Leadership & Performance Management:
- Lead, coach, and support the customer support team to achieve KPIs and ensure service excellence.
- Evaluate ticket quality to ensure responses meet internal standards and are properly documented.
- Provide ongoing performance support, including clear recommendations for improvement.
- Deliver weekly activity and performance reports to Customer Support Leadership.
- Prepare incident reports detailing blockers or process failures affecting team productivity.
Customer Experience Management:
- Assess customer feedback to identify trends and drive improvements in service quality.
- Manage escalations across partners and internal teams (email, phone, Slack, Jira, Skype).
- Communicate pending or unresolved issues with users, partners, and internal stakeholders until full resolution.
Collaboration & Continuous Improvement:
- Work cross-functionally with Product, Engineering, Compliance, and Operations to improve workflows.
- Recommend scalable solutions and process enhancements to strengthen efficiency and customer satisfaction.
- Support the Customer Support Leadership Team with any additional tasks as required.
Who You Are
- Experienced: 3–5 years in customer support, ideally in fintech or banking.
- A Team Lead: At least 1 year leading or supervising a customer support team; remote leadership experience is a plus.
- Process-Oriented: Strong understanding of CS operations, SOP/SLA management, and quality assurance.
- Emotionally Intelligent: Able to give feedback professionally, constructively, and with sound judgment.
- A Strong Communicator: Excellent written, verbal, and non-verbal communication skills with strong attention to detail.
- A Problem Solver: Able to break down issues, identify root causes, and propose scalable improvements.
- Execution-Focused: Driven by results, quality, and operational excellence.
What You Will Bring
- Strong functional expertise and a track record of delivering measurable impact
- Clear, structured communication and the ability to collaborate across teams
- High ownership, reliability, and a bias for problem-solving
- A customer-obsessed mindset and passion for building great products
- Adaptability, curiosity, and comfort operating in a fast-paced environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
The Interview Process
- Cognitive Assessment (via TestGorilla)
- Task Presentation & Technical Interview (45 mins)
- Final Interview (45 mins)
Recruitment at LemFi
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
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- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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