Airtel Nigeria Recruitment 2026: Marketing Executive, Etc. Jobs

Airtel Nigeria Recruitment 2026: Marketing Executive, Etc. Jobs

Massive Recruitment for Customer Service Role at Airtel Nigeria
Massive Recruitment for Customer Service Role at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: State Business Manager – Southeast Region

Job Identification: 920
Location: Lagos
Job type: Full-time

About the Role

  • The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

  • Identify and formulate zonal sales strategies to help drive gross additions
  • Monitor churn & grace periods
  • Supervise health of acquisitions and compliance on activations
  • Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid:

  • Identify and formulate zonal sales strategies to help drive gross additions
  • Monitor churn & grace periods
  • Supervise health of acquisitions and compliance on activations
  • Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone:

  • Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone
  • Propose and drive VAS Up selling activities
  • Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score:

  • Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
  • Monitor the timely disbursement of claims to the market, regular trade service.
  • Conceptualize, design and implement channel delight activities

Expand distribution width and depth:

  • Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
  • Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
  • Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality:

  • Network optimization
  • New sites ROI and deployment
  • Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience :

  • Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
  • Ensure provision of standard infrastructure at zonal showrooms
  • Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area:

  • Continuously motivating the front-line employees through leadership by examples
  • Implement all action plans that will address hygiene issues etc. From engagement survey.

Educational Qualifications  

  • Bachelor’s Degree in Management or related Social Sciences
  • Masters in Business Administration is an advantage

Relevant Experience & Functional / Technical Skills:

  • Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
  • Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
  • Extensive sales and business development experience with proven expertise in revenue generation and growth
  • Excellent product knowledge.

Other requirements:

  • Excellent Relationship Management skills
  • Excellent Numerical Acumen and Analytical thinking skills
  • Excellent presentation and communication skills
  • Excellent and proven leadership skills
  • Team Player: Independent, confident and objective
  • Attention to details
  • Excellent at driving Execution Excellence
  • A strong Customer – centric orientation .

Application Closing Date
2nd November, 2026; 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Regional Operations Director, North-East Region

Job Identification: 923
Location: Lagos
Job type: Full-time

About the Role

  • The ROD will develop and direct all Sales & Distribution activities within the assigned region, comprising all zones, ensuring that all revenue and customer market share targets are achieved through the deep and wide distribution of all product offerings within the local context.

Responsibilities
Acquisition & Customer Market Share (CMS) Growth:

  • Strategize and implement actions to deliver target CMS through clear action plans for both Postpaid and Prepaid business.
  • Drive all activities towards scheme planning, productivity enhancement, distribution expansion & monitoring competition activity.

Revenue Market Share (RMS) Growth:

  • Ensure the Region continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenues
    • Drive outgoing usages, VAS etc.
    • Focus on churning high value competition customers.

Customer Service Management:

  • Deliver world class customer service at all touch points in the territory leading to customer loyalty and advocacy.
  • Implement/change & monitor customer interfacing processes both at backend and front end towards building customer sensitivity in the team

Network:

  • Monitor that the Network KPIs are at the agreed levels thereby creating excellent customer experience.
  • Direct Network team by innovatively devising commercial schemes to optimize  network quality

Net Revenue:

  • Deliver the Region’s net revenue objectives by constantly improving own base management for revenue.

Channel Satisfaction:

  • Ensure that all channel partners have great pride of association through legitimate & good profits and grow with the organization.
  • Build process and systems for them to deal with trade/customers in a transparent manner.

Financial:

  • Ensure the territory meets the desired financial deliverables by keeping operating cost and bad debts under control/plan.
  • Ensure every Naira spent is right and delivers quality of acquisition of customers.

Build a capable and motivated team  and Managing Change:

  • Drive regular feedback and reviews with each team member through structured training and on the job coaching
  • Play a critical role to ensure employee  engagement
  • Lead initiatives geared at reducing attrition and retaining talent.
  • Establish performance expectations and regularly review individual performance
  • Recommend appropriate rewards and recognition.

Qualifications
Educational Qualifications:

  • Bachelor`s Degree in Social Sciences
  • Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

  • 12+ years of varied experience in Sales & Distribution ~ 5 years of relevant experience in Telecom
  • Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market
  • Ability to innovate and deliver value to business at multiple levels will play an important role
  • Ability to manage large scale with a very wide geographical scope across region of assignment
  • Ability to manage an outsourcing partner to deliver business solution
  • High on interpersonal skills.
  • Sound sales & Distribution experience – combination of both FMCG/Direct marketing
  • Sensitive to understand customer expectations
  • Sound analytical skills
  • Strong communication skills and should be able to lead cross functional teams.
  • High level of planning & execution capabilities.

Application Closing Date
2nd November, 2026; 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: State Business Manager – South-South Region

Job Identification: 922
Location: Lagos
Job type: Full-time

About the Role

  • The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

  • Identify and formulate zonal sales strategies to help drive gross additions
  • Monitor churn & grace periods
  • Supervise health of acquisitions and compliance on activations
  • Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid:

  • Identify and formulate zonal sales strategies to help drive gross additions
  • Monitor churn & grace periods
  • Supervise health of acquisitions and compliance on activations
  • Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone:

  • Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone
  • Propose and drive VAS Up selling activities
  • Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score:

  • Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
  • Monitor the timely disbursement of claims to the market, regular trade service.
  • Conceptualize, design and implement channel delight activities

Expand distribution width and depth:

  • Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
  • Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
  • Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality:

  • Network optimization
  • New sites ROI and deployment
  • Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience :

  • Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
  • Ensure provision of standard infrastructure at zonal showrooms
  • Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area:

  • Continuously motivating the front-line employees through leadership by examples
  • Implement all action plans that will address hygiene issues etc. From engagement survey.

Educational Qualifications  

  • Bachelor’s Degree in Management or related Social Sciences
  • Masters in Business Administration is an advantage

Relevant Experience & Functional / Technical Skills:

  • Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
  • Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
  • Extensive sales and business development experience with proven expertise in revenue generation and growth
  • Excellent product knowledge.

Other requirements:

  • Excellent Relationship Management skills
  • Excellent Numerical Acumen and Analytical thinking skills
  • Excellent presentation and communication skills
  • Excellent and proven leadership skills
  • Team Player: Independent, confident and objective
  • Attention to details
  • Excellent at driving Execution Excellence
  • A strong Customer – centric orientation.

Application Closing Date
2nd November, 2026; 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: IT Application Subject Matter Expert

Job Identification: 914
Location: Lagos
Job type: Full-time

Description

  • The job purpose is to drive full-stack projects as an Individual Contributor (IC) within the OPCO Apps team, leading the design, development and deployment of scalable, secure and high-performance applications using Python, Node.js/JavaScript, Flutter and modern cloud-native technologies.
  • The role covers backend services, APIs and mobile/web front ends, database engineering across MongoDB, Postgres and Oracle, and containerized delivery on Kubernetes, Docker and Rancher, while setting the standard for code quality and engineering practice across the team.

Responsibilities
Application Design & Development:

  • Lead the design and implementation of backend and full-stack solutions using Python, Node.js/JavaScript and Flutter.
  • Translate business and product requirements into technical designs, estimates and delivery plans.
  • Build and maintain secure RESTful APIs, microservices and integrations with internal and third-party platforms.
  • Develop responsive mobile and web front ends with Flutter, aligned to user experience and performance standards.

Database Engineering & Optimization:

  • Design, develop and optimize database solutions across MongoDB, Postgres and Oracle.
  • Own data modelling, query tuning, indexing and data migration for database-intensive projects to ensure integrity, performance and scalability.

Cloud-Native Deployment & DevOps

  • Drive cloud-native deployments using Kubernetes, Docker and Rancher, building and maintaining CI/CD pipelines that enable reliable, repeatable and automated releases, with monitoring, logging and alerting in place to ensure continuous availability of OPCO applications.

Engineering Quality & Standards:

  • Ensure best coding practices, peer code reviews and adherence to architectural standards.
  • Define and enforce unit, integration and automated testing to raise code quality and reduce production defects.
  • Produce technical documentation, design notes and runbooks for applications delivered.
  • Mentor and guide engineers through pairing, reviews and knowledge sharing.

Application Management (Operations & Delivery)
Develop, enhance and support OPCO applications across the organization such as:

  • OPCO customer-facing web and mobile applications
  • Internal business and operations applications
  • API, integration and middleware services
  • Microservices hosted on Kubernetes/Rancher platforms
  • Data and reporting services on MongoDB, Postgres and Oracle
  • Other Apps in related domain/vertical.

Governance, Security & Release Management:

  • Apply secure coding practices (e.g. OWASP) and ensure adherence to telecom, security, data privacy and regulatory standards.
  • Follow change and release management processes for deployments to production platforms.
  • Troubleshoot performance and production issues, perform root cause analysis and provide innovative, lasting fixes.
  • Track technical debt and continuously improve application performance and reliability.

Qualifications
Educational Qualifications:

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, or a related field.
  • Certifications (Advantage): – CKA/CKAD, Cloud Developer (AWS/Azure/GCP), MongoDB or Oracle certifications.

Relevant Experience & Functional / Technical Skills:

  • 8+ years’ software development experience
  • Deep expertise in Python and JavaScript (Node.js); hands-on experience building mobile applications with Flutter.
  • Strong stakeholder management skills with the ability to coordinate across Product, Technical, IT Operations, Security,and other Engineering teams.
  • Proven track record working on major database-intensive projects.
  • Strong experience with containerization (Docker) and orchestration (Kubernetes, Rancher)
  • Hands-on experience with NoSQL and RDBMS databases: MongoDB, Postgres, Oracle
  • Good understanding of Microservices architecture, APIs, CI/CD, Git and DevOps practices
  • Strong knowledge of Linux systems and production troubleshooting.

Application Closing Date
30th October, 2026, 06:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Regional Agency Support Officer

Job Identification: 907
Location: Lagos
Job type: Full-time

About the Role

  • The job purpose is to recruit, support, and manage regional aggregators; champion POS management and distribution within the assigned region; and manage other Smartcash and Airtel Money agency businesses in the region.

Responsibilities
Aggregator Recruitment and Management:

  • Identify, recruit, and onboard quality aggregators within the assigned region.
  • Ensure 100% active aggregator engagement across the region.
  • Ensure each aggregator maintains at least a 95% active agent base at all times.
  • Recruit the appropriate number of aggregators in line with the approved distribution structure for each state within the region.
  • Ensure each aggregator recruits a minimum of 500 agents to drive business growth.
  • Continuously identify opportunities to increase the quality aggregator base within the region.

Business Development and Market Expansion:

  • Identify and leverage distribution opportunities within the region.
  • Drive market penetration across all states within the region.
  • Monitor and track ongoing market initiatives.
  • Effectively report competitive activities within the region and implement appropriate countermeasures.
  • Immediately address or escalate any unusual competitor activities and sales support initiatives that may threaten business performance.

POS Operations and Management:

  • Ensure aggregators promptly make funds available to all agents within their network and maintain zero float balances.
  • Drive a minimum of 15 transactions per agent per day.
  • Maintain full custody and accountability for all POS devices assigned to the region.
  • Assign POS devices to aggregators based on approved qualification criteria.
  • Manage all POS devices within the region.
  • Coordinate POS device distribution, retrieval, and other related support activities.
  • Coordinate the repair of faulty POS devices in collaboration with the State End User Support (EUS) team.

Branding and Visibility Management:

  • Ensure appropriate and effective outlet branding is implemented in line with the approved Picture of Success (PICOS) standards.
  • Identify and maximize visibility opportunities for the Smartcash brand within the region.
  • Effectively manage POSM material stock across regional warehouses to prevent damage, wastage, and obsolescence.
  • Train aggregators on POSM deployment to agents in line with the Picture of Success (PICOS) standards.

Educational Qualifications 

  • A First Degree in any discipline.
  • A Master’s Degree would be an added advantage.

Relevant Experience & Functional / Technical Skills:

  • 3 years of commercial/ business management experience
  • Team leadership experience
  • 1 – 2 years of relevant experience in POS Management
  • Computer literacy
  • Sales knowledge
  • Product/ Service development
  • Product/ Service management
  • Interpersonal skills
  • Customer orientation
  • Financial services, banking, PSB and Fintech experience will be a great advantage.

Application Closing Date
29th October, 2026, 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Workflow Analyst

Job Identification: 912
Location: Lagos
Job type: Full-time

About the Role

  • The Workflow Analyst will analyze and improve IT document business processes to make workflows efficient, accurate and cost effective.
  • This role involves identifying bottlenecks in IT processes, especially cross functional tasks, gathering IT requirements, analyzing workflow data and working with functional and cross functional teams to implement process improvements.
  • The Workflow Analyst will report to the Organization Enterprise Personnel.

Responsibilities
Business Process Enhancement:

  • Analyze existing business processes and identify inefficiencies.
  • Map and document workflows, procedures, and process requirements.
  • Gather requirements from stakeholders and translate them into actionable solutions.
  • Recommend process improvements and automation opportunities.

Requirement Gathering:

  • Gather requirements from stakeholders and translate them into actionable solutions.
  • Monitor workflow performance using KPIs and operational data to ascertain value before translating into actionable steps

Manage Workflow Roadmap:

  • To coordinate and control policies and functions working with the IT, ensure smooth operations and continuous availability of  systems and process across other Teams that work closely with IT.

Workflow Performance:

  • Monitor workflow performance using KPIs and operational data.
  • Recommend process improvements and automation opportunities.
  • Collaborate with IT, operations, and business teams to implement changes.
  • Create reports, dashboards, process documentation, and performance metrics.

Application Management (Operations & Delivery)
Manage critical Apps related across the entire organization such as:

  • USDM(Universal Sales & Distribution Module
  • FIRS Integration
  • Integration apps
  • Oracle ERP
  • Middleware Layers
  • Other Apps in related domain/vertical.

Governance, Compliance & Release Management:

  • Expected Outcome: Customer-impacting IT changes are compliant, controlled, and delivered with minimal disruption

Key Activities:

  • Ensure adherence to telecom, security, data privacy, and regulatory standards.
  • Govern releases and deployments affecting customer platforms.
  • Test new workflows and ensure changes meet business requirements.
  • Track issues and continuously improve processes.

Qualifications
Educational Qualifications:

  • Bachelor’s Degree in Information Technology, Computer Science, Industrial Engineering, Operations Management, or a related field.
  • Certifications (Advantage): – PMP, PRINCE2, and CBAP.

Relevant Experience & Functional / Technical Skills:

  • 8+ years’ experience in System Automation
  • Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation.
  • Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
  • Strong knowledge of requirement gathering and project skills
  • Strong knowledge of operational troubleshooting
  • Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
  • Excellent communication, documentation, status reporting, and presentation skills.

Other requirements:

  • Strong customer and commercial orientation
  • Excellent stakeholder management and communication
  • Proactive problem-solving and continuous improvement mindset

Application Closing Date
29th October, 2026, 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Marketing Executive

Job Identification: 915
Location: Lagos
Job type: Full-time

About the Role

  • This role is responsible for stimulating customer acquisition and sales through brand visibility across different channels, increasing revenue, and reducing churn through effective Know Your Customer (KYC) campaigns and other trade engagements that positively drive brand positioning.
  • The incumbent is primarily responsible for local market brand development and data analytics within the assigned zone, generating insights that enable effective field execution by Area Sales Managers and Market Developers.

Responsibilities

  • Effectively Manage Distribution of KYC Terminals in the Assigned Zone While Ensuring Improvement in Active Terminal Count and Productivity
  • Accountable for KYC kits, which are company assets, and ensuring these assets are optimized through improvements in the percentage of active kits and daily productivity.
  • Monitor and improve the KYC process within the zone with the aim of reducing repair turnaround time (TAT).
  • Manage and maintain KYC kits in collaboration with Area Sales Managers (ASMs), ensuring minimal downtime due to spare parts unavailability or software defects.
  • Optimize all key performance indicators, including kit productivity, activity, and compliance.

Implementation of Trade Strategy:

  • Deliver the Trade Marketing Strategy by determining merchandising requirements within the region and ensuring availability across all channels, including trade outlets, shops, CPs, street corners, and other touchpoints, to achieve the desired picture of success.
  • Prepare monthly Zonal Trade Marketing Execution Reports to facilitate learning and replication of best practices across business areas.

Providing Brand Visibility:

  • Responsible for trade visibility measurement and tracking across the zone.
  • Drive visibility during sponsorships and events within the zone to improve Top of Mind Awareness (TOMA) and ITR for both the brand, and products, thereby reducing decrement.
  • Work with the Regional Marketing Manager to create and drive visibility through promotional activations across the zone.

Activations and Trade Compliance:

  • Work with the Sales Team to achieve coverage marketing and BTS site activations.
  • Ensure showrooms comply with established shop guidelines at every location.

Manage Customers in the Assigned Zone with a View to Reducing Churn:

  • Work with the Product Development Team to design products and services suited to the immediate local market environment.

Reporting and Analysis:

  • Responsible for preparing reports and conducting analyses as required by the region or the respective zones.
  • Collate and transform raw data into actionable insights to support field execution and drive business growth.

Project Management:

  • Coordinate and manage projects within the assigned zones.
  • Ensure project goals are delivered on time, in full, and accurately. Where deviations occur, escalate to the Regional Marketing Manager (RMM) and/or Zonal Business Manager (ZBM) for resolution.

Educational Qualifications  

  • Bachelor’s Degree in Engineering, Social Sciences, or Pure Sciences.
  • A second degree in Business Management or Marketing will be an added advantage.

Relevant Experience & Functional / Technical Skills:

  • Minimum of 3 years’ experience in marketing activations and channel branding within an agency or the FMCG industry.
  • Excellent command of the English language.
  • Excellent organizational and communication skills, with strong attention to detail.
  • Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong technical marketing skills.

Application Closing Date
2nd November, 2026; 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Airtel Nigeria Recruitment 2026: Marketing Executive, Etc. Jobs

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  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
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  • We encourage all applicants to apply and do not discriminate in any recruitment process.
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  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
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