Beaconhill Smile Clinic Recruitment 2026: Customer Relationship Officer, IT Systems Support Officer, Etc. Jobs 

Job Title: Customer Relationship Officer 

Location: Victoria Island, Lagos
Employment Type: Full-time

Description

• We are looking for a highly energetic and results-driven Customer Relationship Officer to join our team. I
• f you thrive in a high-volume customer engagement environment and have a proven track record of building strong customer relationships over the phone, we would love to hear from you.

Job Summary

• The Customer Relationship Officer will be responsible for managing inbound and outbound customer interactions, converting enquiries into appointments, strengthening patient relationships, following up on treatment plans, and delivering an exceptional customer experience at every touchpoint.
• Candidates with previous experience working in a call centre or high-volume customer contact environment will be given strong preference.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls professionally and efficiently.
• Respond promptly to enquiries received via telephone, WhatsApp, email, and other communication channels.
• Convert enquiries into booked appointments and support treatment acceptance.
• Conduct follow-up calls to prospective and existing patients to encourage attendance, continuity of care, and patient retention.
• Build and maintain positive relationships with patients through excellent communication and timely follow-up.
• Resolve customer complaints and escalate complex issues where necessary.
• Maintain accurate records of all customer interactions in the company’s systems.
• Meet individual and team targets for response time, call quality, appointment conversion, and customer satisfaction.
• Work closely with Customer Care, Clinical, and Business Development teams to ensure a seamless patient journey.
• Participate in customer engagement campaigns and promotional initiatives.

Requirements

• Bachelor’s Degree or Higher National Diploma (HND) in Mass Communication, Business Administration, Marketing, Customer Service, or a related discipline.
• 2–3 years’ relevant experience in Customer Relationship Management, Customer Service, Telemarketing, or Contact Centre Operations.
• Preference will be given to candidates who are currently working or have previously worked in a call centre or high-volume customer contact environment with demonstrable performance results.
• Proven ability to manage large call volumes while maintaining excellent service quality.
• Strong persuasive, negotiation, and relationship-building skills.
• Excellent verbal and written communication skills.
• Good computer literacy and proficiency in Microsoft Office applications.
• Ability to multitask, work under pressure, and consistently meet performance targets.

Key Competencies:

• Excellent telephone etiquette
• Customer relationship management
• Sales and appointment conversion
• Active listening and empathy
• Problem-solving and conflict resolution
• Strong interpersonal and communication skills
• Resilience and adaptability
• Time management and attention to detail
• Results orientation.

What We Offer

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• A supportive, collaborative, and performance-driven work environment.
• The opportunity to make a meaningful impact on patients’ lives through outstanding customer engagement.

Application Closing Date
15th July, 2026.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to the Human Resources Department via: recruitment@beaconhillsmile.com or  humanresources@beaconhillsmile.com using “Application – Customer Relationship Officer” as the subject of the email.

Note

• Only shortlisted candidates will be contacted.
• Beaconhill Smile Group is an equal opportunity employer committed to attracting talented professionals who are passionate about service excellence and delivering exceptional customer experiences.

Job  Title: IT Systems Support Officer 

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The IT Systems Support Officer will be responsible for providing technical support across the organization, maintaining computer systems and networks, troubleshooting hardware and software issues, supporting business applications, and ensuring optimal performance of the Group’s IT infrastructure across all locations.

Key Responsibilities

• Provide first-line and second-line technical support to users across the Group.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Manage Windows operating systems, Microsoft 365, email systems, and user accounts.
• Monitor network performance, internet connectivity, Wi-Fi, and shared resources.
• Install, update, and maintain business software and security applications.
• Perform routine system maintenance, backups, and recovery procedures.
• Maintain IT asset registers, software licensing records, and technical documentation.
• Support CCTV systems, biometric devices, access control systems, and IP telephony where applicable.
• Ensure compliance with the organization’s information security policies and cybersecurity best practices.
• Escalate complex technical issues to vendors or external service providers where necessary.
• Provide user training and promote IT best practices across the organization.
• Participate in IT projects, system upgrades, and technology deployment initiatives.

Requirements

• Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• 2–4 years relevant experience in IT support or systems administration.
• Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
• Good understanding of LAN/WAN technologies, routers, switches, wireless networks, and internet services.
• Experience supporting cloud-based applications and enterprise software is an added advantage.
• Knowledge of cybersecurity principles, antivirus management, and data backup solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and support multiple users across different locations.

Preferred Attributes:

• High level of integrity and professionalism.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Excellent documentation and reporting skills.
• Willingness to learn emerging technologies and continuously improve.

What We Offer

• Competitive remuneration.
• Professional development opportunities.
• A collaborative and innovative work environment.
• Opportunity to contribute to a fast-growing healthcare organization.

Application Closing Date
16th July, 2026.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: recruitment@beaconhillsmile.com or humanresources@beaconhillsmile.com using “Application – IT Systems Support Officer” as the subject of the email.

Note: Only shortlisted candidates will be contacted.

Job Title: Facility Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Facility Officer will be responsible for ensuring that all company facilities are safe, functional, well-maintained, and conducive to efficient business operations.
• The successful candidate will coordinate preventive and corrective maintenance, manage vendors, monitor utilities, and ensure compliance with health, safety, and statutory standards across all company locations.

Key Responsibilities

• Coordinate the maintenance and upkeep of company facilities across multiple locations.
• Develop and implement preventive maintenance schedules for buildings, equipment, and utilities.
• Supervise and evaluate external contractors and service providers.
• Monitor facility-related repairs and ensure timely resolution of maintenance issues.
• Conduct routine inspections to identify defects and recommend corrective actions.
• Manage facility-related budgets and control maintenance costs.
• Ensure uninterrupted availability of electricity, water, internet connectivity, air-conditioning systems, and other essential utilities.
• Maintain accurate records of maintenance activities, assets, warranties, and service contracts.
• Ensure compliance with workplace health, safety, environmental, and regulatory requirements.
• Support office renovations, relocations, and space planning initiatives.
• Respond promptly to facility emergencies and coordinate appropriate interventions.
• Prepare periodic facility performance and maintenance reports.

Requirements

• Bachelor’s Degree or Higher National Diploma (HND) in Engineering, Estate Management, Building Technology, Facilities Management, or a related discipline.
• Minimum of 2–3 years’ hands-on experience managing facilities for a multi-location organisation.
• Demonstrated experience coordinating vendors, contractors, and maintenance service providers.
• Good knowledge of building maintenance, electrical and plumbing systems, HVAC, generators, and office infrastructure.
• Strong planning, organizational, and problem-solving skills.
• Ability to prioritize multiple assignments and work with minimal supervision.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Excellent communication and interpersonal skills.
• High level of integrity, accountability, and attention to detail.

Desirable Attributes:

• Strong negotiation and vendor management skills.
• Ability to remain calm and decisive during emergencies.
• Good analytical and reporting skills.
• A proactive, service-oriented mindset with a passion for operational excellence.

Why Join Beaconhill Smile Group?

• Opportunity to work with a dynamic and expanding organization.
• Professional growth and career development.
• Collaborative and performance-driven work environment.
• Competitive remuneration and benefits.

Application Closing Date
15th July, 2026.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: recruitment@beaconhillsmile.com or  humanresources@beaconhillsmile.com using the job title as the subject of the email.

Note

• Beaconhill Smile Group is an equal opportunity employer.
• We value competence, integrity, diversity, and excellence.
• Only shortlisted candidates will be contacted.