Current Employment Opportunities at International Health Management Services

IHMS is a national Health Maintenance Organization (HMO) established in 2001 to provide Social Health Insurance cover to individuals and groups under the National Health Insurance scheme and private health insurance services to interested individuals and groups. It is owned by medical practitioners and Institutional investors.

We are recruiting to fill the position below:

Job Title: Sales / Marketing Specialist

Locations: Nigeria
Employment Type: Full-time

Description 

• We are looking for a passionate sales executive to join our sales team. The sales executive’s responsibilities include generating leads, making calls, continuously updating our CRM database, and meeting sales targets.
• To be successful as a sales executive you should be an inspired self-starter who can drive sales growth. Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales.

Responsibilities

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Sales Executive Requirements

• BS / BA in Marketing or a related field of study
• 1-3 years of marketing experience
• Excellent writing and communication skills
• 1+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Job Title: Administration Manager

Location: Nigeria
Employment Type: Full-time

Description 

• We are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently.
• In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel.
• To be a successful administrator, you should be committed to facilitating smooth, efficient office operations by planning carefully, anticipating needs, and providing responsive, reliable assistance.
• You should be adaptable, proactive, supportive, and detail-oriented.

Responsibilities

• Supporting company leadership and supervising administrative department activities for staff members.
• Greeting office visitors and directing them to the appropriate parties.
• Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
• Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts.
• Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.
• Entering and updating company, employee, and client records.
• Ordering, storing, and distributing office supplies.
• Maintaining, repairing, or replacing office equipment.
• Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.
• Providing basic bookkeeping services.

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Job Title: Client Service Officer

Location: Nigeria
Employment Type: Full-time

Description 

• We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.
• Your duties will also include obtaining post-sales client feedback.
• To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach.
• A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.

Responsibilities

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

Client Services Requirements

• High School Diploma or GED.
• Certification in customer relations, customer services, or similar would be advantageous.
• 2-3 years of experience in client services, sales, or a similar role.
• Proficiency in CRM software, such as ZOHO and HubSpot.
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Job Title: Accountant

Location: Nigeria
Employment Type: Full-time

Key Responsibilities

• Perform financial analysis and reporting to management as needed
• Perform month-end accounting activities such as reconciliations and journal entries
• Evaluate computerized accounting systems and provide recommendations to the IT, team, for performance improvements.
• Generate financial reports and statements to the manager for review
• Analyze financial discrepancies and recommend effective resolutions
• Monitor expenditures, analyze revenues and determine budget variances report the same to management
• Respond to accounting inquiries from management in a timely fashion
• Assist in budget preparation and expense management activities for assigned accounts
• Assist in auditing activities by providing necessary information and preparing requested documentation
• Monitor and record financial transactions according to company policies and regulations
• Review and recommend changes to exist accounting procedures
• coordinate with the finance team to complete assigned account ting tasks within the deadlines

Requirements

• B.Sc Accounting (ACA/ACCA Intermediate level).
• Minimum of 5 years post-qualification experience. Previous experience in the HMO industry will be an advantage.
• Good knowledge of the operation of the National Health Insurance Authority will be a significant advantage.
• Strong organizational skills, detail-oriented, and sensitive to confidential information.
• Team-oriented with strong management and interpersonal skills
• Proven experience demonstrating mastery of computerized accounting systems, especially SAGE
• proficiency in Microsoft office word, Excel & PowerPoint
• Good communication skills both oral and written.
• Must have a high degree of accuracy and efficiency.

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Job Title: Senior Internal Auditor

Location: Nigeria
Employment Type: Full-time

Job Brief

• We are looking for an Internal Auditor to add value and improve our operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.
• The successful candidate will possess a thorough knowledge of accounting procedures and sound judgment.

Responsibilities

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability, and compliance with all applicable directives and regulations
• Determine internal audit scope and develop annual plans
• Obtain, analyze, and evaluate accounting documentation, previous reports, data, flowcharts, etc
• Prepare and present reports that reflect the audit’s results and document the process
• Act as an objective source of independent advice to ensure validity, legality, and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management and the audit committee
• Document process and prepare audit findings memorandum
• Conduct follow-up audits to monitor management’s interventions
• Engage in continuous knowledge development regarding the sector’s rules, regulations, best practices, tools, techniques, and performance standards

Requirements and Skills

• BSc Degree in Accounting or Finance
• Proven working experience as Internal Auditor or Senior Auditor
• Advanced computer skills in MS Office, accounting software, and databases
• Ability to manipulate large amounts of data and compile detailed reports
• Proven knowledge of auditing standards and procedures, laws, rules, and regulations
• High attention to detail and excellent analytical skills
• Sound independent judgment.

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Job Title: Care Coordinator / Provider Manager

Locations: Nigeria
Employment Type: Full-time

Responsibilities 

• Inspection of healthcare facilities and accreditation of new facilities for onboarding and re-credentialing.
• Annual recertification/re-credentialing of all Providers.
• Annual collection of LONI certificates from all Providers.
• Provider relationship management and Provider Forums.
• Provider staff education – Provider induction at sign-on and ongoing education.
• Scheduling and carrying out quality assurance (QA) visits.
•  Assist with Pre-authorization of care based on the company’s pre-authorization guidelines and procedure.
• Investigating complaints from hospitals and responding to such correspondences.
• Investigating medical-related complaints from clients and responding to such correspondences.
• Health promotion (education, screening, etc.) and health benefit utilization education for clients.
• Concurrent and retrospective reviews of Enrollee feedback
• Providing approved billing guides and tariffs to hospitals
• Providing timely reports on Provider management
• Providing IHMS with feedback on Provider Relationship with IHMS
• Following up and getting feedback from Enrollees on admission Care
• Ensuring all correspondences with Providers are documented in email, reporting structure, survey or formal report as much as possible.

Duties

• Reach out to Patients on Admission
• Call or visit Patients during or at most one (1) week after admission
• Use the structured template to collect Patient reviews on Providers
• Provide feedback and utilization data
• Get feedback from Enrollees on treatment at various facilities
• Report on Enrollee utilization for each facility every year
• Reduce overbilling and over treatment
• Follow-up issues raised by the Claims Department to help Providers improve services

Requirements

• Possess relevant qualifications
• HMO experience will be an added advantage

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Job Title: Call Centre Executive

Location: Nigeria
Employment Type: Full-time

Job Description

• Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with our service
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research every issue and provider solutions or alternatives
• Seize opportunity to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversation in our Call Centre database in a comprehensive way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Seek resolution of customer queries
• Provide information about company products and services
• Contribute to customer research

Qualifications and skills

• This role requires a First Degree or its equivalent Diploma qualification BA/BSc/HND
• A Nursing qualification or in a related field would be an added advantage
• At least 2 years previous experience in a Call Centre role
• Experience working with HMO or in hospital setting is an advantage
• Ability to work under pressure and multi-task
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task and set priorities and manage time effectively

Application Closing Date
22nd August, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.