Customer Service Officer at Evans Industries Limited | Apply in Lagos

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Customer Service Officer at Evans Industries Limited | Apply in Lagos

Evans Industries Limited is currently recruiting qualified and experienced candidates for the position of Customer Service Officer at its Lagos office. This is a full-time opportunity for professionals who have strong customer engagement skills and experience working in fast-moving consumer goods (FMCG) or manufacturing environments.

If you are detail-oriented, customer-focused, and experienced in order processing, inventory coordination, and ERP systems, this role offers a stable career path with one of Nigeria’s most trusted household brands.

This article provides complete details about the Customer Service Officer job at Evans Industries Limited, including job responsibilities, qualifications, application deadline, and how to apply.

About Evans Industries Limited

Evans Industries Limited is a leading Nigerian manufacturing company with over 20 years of operational excellence. The company specializes in producing high-quality home and personal care products that are affordable and widely used across Nigeria.

Evans Industries is an ISO 9001:2015 certified organization, ensuring that all production and operational processes comply with international quality standards. Due to its commitment to quality, reliability, and customer satisfaction, Evans Industries has grown into a household name nationwide.

Job Title: Customer Service Officer

  • Company: Evans Industries Limited

  • Job Location: Ogba, Lagos

  • Employment Type: Full-time

  • Job Category: Customer Service | Operations | FMCG

  • Application Deadline: 12th April, 2026

Job Summary

The Customer Service Officer will serve as a key link between customers, the warehouse, and the logistics team. The role involves receiving and confirming customer orders, coordinating inventory availability, processing invoices, and resolving customer complaints to ensure smooth order fulfillment and high customer satisfaction.

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Key Responsibilities of the Customer Service Officer

Successful candidates will be responsible for the following duties:

  • Liaising with customers to receive and process customer orders

  • Confirming customer orders and capturing them accurately in the Dynamics ERP system

  • Generating customer order reports from the ERP system

  • Coordinating with the warehouse to ensure customer orders align with available finished goods

  • Reviewing daily inventory reports and confirming finished goods inventory in the ERP

  • Liaising with the transport department to confirm vehicle availability for product distribution

  • Generating loading lists based on confirmed customer orders

  • Coordinating with the warehouse to ensure timely loading of customer orders onto trucks

  • Confirming truck numbers for customer deliveries when company trucks are not used

  • Handling customer complaints related to order delivery and fulfillment

  • Raising and posting invoices based on approved customer orders and actual loaded quantities

  • Ensuring all invoices are approved by the General Manager or Directors before dispatch

Required Qualifications and Experience

To be eligible for the Customer Service Officer role at Evans Industries Limited, applicants must meet the following criteria:

  • Possess a Bachelor’s Degree from a recognized institution

  • Have 3 to 5 years of relevant work experience in customer service, order management, or operations

  • Experience working with ERP systems (Dynamics ERP is an advantage)

  • Strong communication and coordination skills

  • Ability to work efficiently in a fast-paced manufacturing or FMCG environment

  • High level of accuracy, organization, and customer orientation

Why Work at Evans Industries Limited?

Working at Evans Industries Limited offers:

  • Employment with a reputable, ISO-certified manufacturing company

  • Opportunity to work with a well-established Nigerian brand

  • Exposure to structured operations, ERP systems, and logistics coordination

  • A professional work environment focused on quality and continuous improvement

  • Long-term career stability and growth opportunities

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Application Deadline

All applications for the Customer Service Officer position at Evans Industries Limited must be submitted on or before:

📅 12th April, 2026

Late applications may not be considered.

How to Apply for Customer Service Officer at Evans Industries Limited

Interested and qualified candidates should follow the steps below:

  1. Prepare an updated CV highlighting relevant experience

  2. Send your CV via email to: careers@evansng.com

  3. Use “Customer Service Officer” as the subject of the email

Applicants are advised to ensure their CV clearly reflects their customer service experience and ERP knowledge.

Final Thoughts

The Customer Service Officer role at Evans Industries Limited is an excellent opportunity for experienced professionals seeking to work with a respected manufacturing company in Lagos. With structured processes, a strong brand reputation, and a customer-focused culture, this role offers meaningful career growth and professional development.

If you meet the qualifications and are ready to contribute to operational excellence and customer satisfaction, apply before the deadline and take the next step in your career with Evans Industries Limited.

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