Customer Service Officer at OJ Wale Pillar Metal – Apply Now

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Customer Service Officer at OJ Wale Pillar Metal – Apply Now

OJ Wale Pillar Metal “N” Tech Limited is a Nigerian solar energy company. The company provides clean, eco-friendly, and noise-free solar energy solutions for homes and businesses across Nigeria. Their goal is to make sure people enjoy reliable and uninterrupted power supply.

Job Title:

Customer Service Officer

Location:

Oshodi, Lagos

Employment Type:

Full-time

Responsibilities

As a Customer Service Officer, you will:

  • Give excellent customer service through phone calls, emails, and online chats.

  • Listen carefully to customer questions and problems, showing kindness and understanding.

  • Solve customer service issues quickly and make sure they are happy with the solution.

  • Follow the company’s customer service rules and steps.

  • Keep correct records of all customer interactions.

  • Report difficult problems to the right team for help.

  • Offer extra products and services to improve customer satisfaction.

  • Help the company get good reviews from customers.

  • Ask for feedback from customers to improve services.

  • Learn about the company’s policies, products, and services.

  • Stay positive and professional when dealing with customers.

  • Work well with your team to meet customer service goals.

  • Handle challenging customer situations calmly.

  • Join training programs to improve your customer service skills.

  • Support your co-workers and maintain a friendly work environment.

Requirements and Qualifications

  • B.Sc or HND.

  • At least 1 year of customer service experience is preferred.

  • Strong communication and interpersonal skills.

  • Good problem-solving skills for customer service challenges.

  • Ability to work alone or with a team.

  • Organized and detail-oriented.

  • Can handle many tasks at once.

  • Computer skills and ability to learn new tools.

  • Willingness to work different shifts.

  • Friendly and professional personality.

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Required Skills

  • Excellent communication skills for customer service.

  • Patience and understanding when helping customers.

  • Ability to solve customer issues fast.

  • Knowledge of company products for accurate customer service.

  • Good time management to serve many customers.

  • Ability to use different channels like phone, email, and chat.

  • Stay calm during busy or stressful times.

Salary

₦150,000 Monthly.

Application Closing Date

13th August, 2025.

How to Apply

Send your CV to: ojwalesolar@gmail.com using the job title as the email subject.

For inquiries: Call +234 916 862 9547.

Customer Service Officer at OJ Wale Pillar Metal – Apply Now
Customer Service Officer at OJ Wale Pillar Metal – Apply Now

FAQs about the Customer Service Officer Role

1. What is the main job of a Customer Service Officer?
A Customer Service Officer helps customers by answering questions, solving problems, and making sure they are happy with the company’s products or services.

2. Do I need experience for this job?
Yes, at least 1 year of customer service experience is preferred, but good communication skills are also important.

3. What skills are important for a Customer Service Officer?
You need good communication, problem-solving, and time management skills to handle customer service tasks well.

4. Where is the job located?
This customer service job is in Oshodi, Lagos.

5. How much is the salary?
The monthly salary for the Customer Service Officer role is ₦150,000.

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