Customer Service Representative at Reverse Aesthetics Limited

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Customer Service Representative at Reverse Aesthetics Limited (Victoria Island, Lagos)

Are you passionate about delivering exceptional customer experiences in a premium environment? Do you have strong communication skills and enjoy interacting with people? If yes, this opportunity may be the perfect fit for you.

Reverse Aesthetics Limited, a leading aesthetic and medical spa in Nigeria, is currently recruiting a Customer Service Representative to join its growing team in Victoria Island, Lagos. This role is ideal for professionals who value professionalism, attention to detail, and client satisfaction.

In this article, you’ll find complete details about the Customer Service Representative job at Reverse Aesthetics Limited, including job responsibilities, requirements, benefits, application steps, and frequently asked questions.

About Reverse Aesthetics Limited

Reverse Aesthetics Limited is a premium aesthetic and medical spa located in Victoria Island, Lagos. Founded by a highly experienced and renowned aesthetic physician, the clinic has built a strong reputation for providing safe, subtle, and natural-looking aesthetic treatments.

The brand specializes in:

  • Advanced skin treatments

  • Non-surgical facial rejuvenation

  • Personalized aesthetic enhancements

  • Medical-grade aesthetic procedures

What sets Reverse Aesthetics apart is its strong commitment to safety, expertise, and excellence. The clinic focuses on enhancing clients’ natural beauty without altering their identity, delivering results that are refined, undetectable, and confidence-boosting.

With a growing presence across Nigeria, Reverse Aesthetics Limited is on a mission to set the benchmark for world-class aesthetic care in Africa, making it an exciting place to build a career.

Job Title: Customer Service Representative

  • Company: Reverse Aesthetics Limited

  • Job Title: Customer Service Representative

  • Location: Victoria Island, Lagos

  • Employment Type: Full-time

  • Industry: Aesthetic & Medical Spa / Healthcare Services

Customer Service Representative Job Description

The Customer Service Representative at Reverse Aesthetics Limited plays a vital role in maintaining the clinic’s premium brand image. This position is responsible for handling client communications, managing bookings, and ensuring that every client enjoys a seamless and professional experience from first contact to follow-up.

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As the first point of contact, the Customer Service Representative must be friendly, organized, well-presented, and customer-focused, reflecting the clinic’s values of excellence and professionalism.

Key Responsibilities of the Customer Service Representative

Successful candidates will be expected to carry out the following duties:

Client Communication

  • Respond promptly and professionally to client inquiries via phone calls, WhatsApp, and other messaging platforms

  • Provide accurate information about services, appointments, and general clinic procedures

  • Maintain a polite, calm, and professional tone at all times

Appointment Scheduling and Booking

  • Schedule client appointments efficiently

  • Manage daily bookings and appointment calendars

  • Confirm appointments and handle rescheduling when necessary

Client Follow-Up and Record Management

  • Follow up with clients after appointments when required

  • Maintain accurate and up-to-date client records

  • Ensure client information is handled confidentially and professionally

Front Desk Experience

  • Deliver a warm, welcoming, and professional front desk experience

  • Represent the clinic positively at all times

  • Ensure the reception area reflects the premium standard of the brand

Requirements and Qualifications

To be considered for the Customer Service Representative role at Reverse Aesthetics Limited, applicants must meet the following requirements:

Required Skills and Experience

  • Previous experience in a customer service or front desk role

  • Excellent verbal and written communication skills

  • Strong interpersonal and people-management skills

  • Ability to multitask and stay organized in a fast-paced environment

Technical Skills

  • Basic computer knowledge

  • Proficiency in using WhatsApp and messaging platforms for business communication

  • Ability to manage simple digital records and schedules

Personal Attributes

  • Professional appearance and attitude

  • Friendly, calm, and customer-oriented personality

  • High level of discretion and confidentiality

  • Strong attention to detail

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Why Work at Reverse Aesthetics Limited?

Working at Reverse Aesthetics Limited offers more than just a job—it provides an opportunity to be part of a fast-growing premium brand in Nigeria’s aesthetic and wellness industry.

Benefits of the Role

  • Work in a luxury, professional environment

  • Opportunity to build a career in the healthcare and aesthetic industry

  • Exposure to high-end customer service standards

  • Gain experience working with a respected medical and aesthetic brand

  • Be part of a team committed to excellence and client satisfaction

Job Location: Victoria Island, Lagos

The role is based in Victoria Island, Lagos, one of Nigeria’s major business and lifestyle hubs. This location offers easy access to corporate offices, residential areas, and lifestyle amenities, making it ideal for professionals seeking career growth in a premium setting.

Application Closing Date

  • Application Deadline: Not Specified

Interested candidates are advised to apply as soon as possible, as recruitment may close once suitable candidates are selected.

How to Apply for Customer Service Representative at Reverse Aesthetics Limited

Qualified and interested applicants should follow the steps below:

  1. Prepare a well-written CV highlighting your customer service experience and skills

  2. Send your CV via email to:
    reverseaestheticshr@gmail.com

  3. Use “Customer Service Representative” as the subject of your email

Ensure your application is clear, professional, and properly addressed.

Important Application Tips

  • Use a professional email address

  • Ensure your CV is up to date

  • Highlight relevant customer service experience

  • Avoid spelling and grammatical errors

  • Use the correct job title as the email subject

Frequently Asked Questions (FAQs)

Is Reverse Aesthetics Limited a hospital?

No. Reverse Aesthetics Limited is a premium aesthetic and medical spa specializing in non-surgical treatments, skin care, and aesthetic enhancements.

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Is previous customer service experience required?

Yes. Previous customer service experience is required to perform effectively in this role.

Is the job full-time?

Yes. The Customer Service Representative position is a full-time role.

Where is the job located?

The job is located in Victoria Island, Lagos.

Is the application free?

Yes. There is no application fee required.

Can fresh graduates apply?

Fresh graduates may apply if they have relevant customer service experience or strong communication skills.

How will shortlisted candidates be contacted?

Shortlisted candidates will be contacted via email or phone for further steps.

Final Thoughts

The Customer Service Representative job at Reverse Aesthetics Limited is an excellent opportunity for individuals who value professionalism, client satisfaction, and career growth within a premium brand. If you have strong communication skills and enjoy working in a refined, customer-focused environment, this role could be the right next step in your career.

Apply early and take advantage of this opportunity to work with one of Nigeria’s leading aesthetic brands.

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