Customer Success Specialists at Kasar Stays

Kasar Stays is the leading serviced accommodation company based in Kent, United Kingdom. With over 10 years of experience, we are now expanding our team and seeking 2 new team members.

Job Title: Customer Success Specialist

Job Description:

Handling guest inquiries and booking reservations via phone, email, and the Kasar Stays website.
Logging all bookings into the Property Management System (Training provided).
Preparing Welcome Packs and sending them to arriving guests.
Requesting, providing, and responding to reviews on online platforms.
Attending team meetings.
Compiling and providing daily progress reports to management.
Logging guest issues/complaints and reporting them to the maintenance and operations team.
Liaising with the Housekeeping team.
Coordinating daily guest check-ins and check-outs.
Providing daily arrival and check-out lists to the Operations and Housekeeping Teams.
Creating an events calendar and tasks on all booking platforms.
Setting up templates for Booking.com and Airbnb.
Updating and tracking errors on all booking sites.
Performing any other related tasks as identified by management.

Job Requirements/Skillsets:

B.Sc or Higher Diploma in a Social Science-related course, Public Relations and Communication, or any related discipline.
3 – 5 years of work experience.
Essential – Excellent written and verbal communication skills (fluent in English).
Essential – Proficiency in Microsoft Office Suite programs, especially Excel, Word, and PowerPoint.
Essential – Stable internet access and power supply.
Essential – Access to a Laptop/Smartphone in good working order.
Essential – Ability to work remotely in a virtual environment.
Essential – Strong personal time management skills.
Desirable – Knowledge of the Travel industry and Hotel Booking Systems.
Desirable – Familiarity with OTA platforms such as Airbnb, Booking.com, Expedia, and Trip Advisor.
Desirable – Understanding of Channel Manager online solutions, such as Staah.
Desirable – Knowledge of Property Management Systems (PMS), such as Res:Harmonics, Kigo, or Hostfully.