Kasar Stays is the leading serviced accommodation company based in Kent, United Kingdom. With over 10 years of experience, we are now expanding our team and seeking 2 new team members.
Job Title: Customer Success Specialist
- Handling guest inquiries and booking reservations via phone, email, and the Kasar Stays website.
- Logging all bookings into the Property Management System (Training provided).
- Preparing Welcome Packs and sending them to arriving guests.
- Requesting, providing, and responding to reviews on online platforms.
- Attending team meetings.
- Compiling and providing daily progress reports to management.
- Logging guest issues/complaints and reporting them to the maintenance and operations team.
- Liaising with the Housekeeping team.
- Coordinating daily guest check-ins and check-outs.
- Providing daily arrival and check-out lists to the Operations and Housekeeping Teams.
- Creating an events calendar and tasks on all booking platforms.
- Setting up templates for Booking.com and Airbnb.
- Updating and tracking errors on all booking sites.
- Performing any other related tasks as identified by management.
- B.Sc or Higher Diploma in a Social Science-related course, Public Relations and Communication, or any related discipline.
- 3 – 5 years of work experience.
- Essential – Excellent written and verbal communication skills (fluent in English).
- Essential – Proficiency in Microsoft Office Suite programs, especially Excel, Word, and PowerPoint.
- Essential – Stable internet access and power supply.
- Essential – Access to a Laptop/Smartphone in good working order.
- Essential – Ability to work remotely in a virtual environment.
- Essential – Strong personal time management skills.
- Desirable – Knowledge of the Travel industry and Hotel Booking Systems.
- Desirable – Familiarity with OTA platforms such as Airbnb, Booking.com, Expedia, and Trip Advisor.
- Desirable – Understanding of Channel Manager online solutions, such as Staah.
- Desirable – Knowledge of Property Management Systems (PMS), such as Res:Harmonics, Kigo, or Hostfully.
Remuneration: N200,000 – N250,000 Salary Monthly
How to Apply
Please send your CV and Cover letter to the following email address: [email protected]
Application Deadline: 19th July, 2023