Dana Group Recruitment 2025: Apply for Customer Care Executive in Lagos

Are you looking for a rewarding career opportunity in customer service and client relations with one of Nigeria’s most reputable companies? The Dana Group, a trusted name in pharmaceuticals, automobiles, aviation, plastics manufacturing, and other key industries, is now recruiting for the position of Customer Care Executive.

This job opening is based in Oshodi-Isolo, Lagos, and provides the chance to work with a leading Nigerian conglomerate that has been contributing to industrial growth and economic development for over five decades. If you are passionate about customer service, communication, and problem-solving, this role is tailored for you.

About Dana Group

Founded in the mid-1980s with a focus on pharmaceutical manufacturing, Dana Group has expanded into several market-leading businesses across Nigeria. Today, the group is recognized for its strong presence in industries such as:

• Pharmaceuticals – producing trusted medications that enhance public health.

• Automobile – operating under Kia Motors Nigeria, delivering quality cars and services.

• Plastics manufacturing – creating household products that improve daily living.

• Aviation – offering air transport services that connect people and businesses.

Dana Group’s commitment to quality products, reliable services, and customer satisfaction has made it one of the most respected conglomerates in Nigeria.

Job Title: Customer Care Executive

• Location: Oshodi-Isolo, Lagos

• Employment Type: Full-time

• Salary Range: ₦100,000 – ₦130,000 monthly

• Application Deadline: 10th October, 2025

The Customer Care Executive will play a vital role in maintaining and improving the company’s relationship with clients. This position is designed for professionals who are passionate about customer service, effective communication, and ensuring client satisfaction in the automotive and service industry.

Key Responsibilities

As a Customer Care Executive at Dana Group, you will handle essential customer-facing tasks that directly impact business growth and client loyalty. Your responsibilities will include:

1. Customer Communication & Engagement

• Contact customers before scheduled maintenance or service appointments to confirm attendance.

• Reach out after services to assess satisfaction levels and gather feedback.

• Respond to inquiries, complaints, and service-related emails professionally and on time.

2. Complaint Resolution & Support

• Document and resolve customer complaints, escalating them to the right departments when needed.

• Collaborate with workshops, spare parts, and service teams to ensure timely resolutions.

• Provide Kia on Road (KOR) Assistance by coordinating rescue services for stranded customers.

3. Service & Sales Support

• Arrange alternative vehicles for clients whose cars are undergoing long repairs.

• Issue and track invoices accurately.

• Draft and send promotional messages, bulk SMS, and email campaigns to keep customers informed.

4. Corporate Client Relations

• Support service marketers in conducting corporate visits and feedback sessions.

• Prepare reports detailing client concerns and recommendations for service improvement.

• Promote new offers, campaigns, and promotions to both individual and corporate clients.

5. Reporting & Documentation

• Compile daily call reports, summarizing customer interactions and feedback.

• Maintain accurate records of client transactions, invoices, and refund requests.

• Ensure that all data is properly filed and available for reference.

Requirements for Customer Care Executive

To qualify for this position, applicants must meet the following requirements:

• Educational Qualification: B.Sc or HND in Business Administration, Marketing, Communication, or related fields.

• Experience: 1 – 3 years of proven experience in customer service, preferably in the automotive or service industry.

• Skills Needed:

  • Strong communication and interpersonal skills.

  • Excellent negotiation and problem-solving abilities.

  • Professional email writing and documentation skills.

• Personal Attributes:

  • Courteous, detail-oriented, and professional.

  • Ability to handle pressure and work independently.

  • Strong commitment to customer satisfaction.

Why Work with Dana Group?

Working with Dana Group offers more than just a job—it provides the opportunity to grow your career in a stable, respected, and growth-oriented company. Benefits include:

• Competitive salary of ₦100,000 – ₦130,000 monthly.

• Hands-on experience in the automotive and customer service industry.

• Exposure to corporate client relations and service improvement strategies.

• A chance to work in a reputable multinational company with diverse operations.

• Long-term career development opportunities within the Dana Group family.

Salary and Benefits

• Salary Range: ₦100,000 – ₦130,000 per month.

• Additional benefits may include:

  • Professional development opportunities.

  • Access to industry-leading training.

  • Networking with key players in the automotive and service industry.

How to Apply

If you meet the requirements and are ready to start an exciting career with Dana Group, follow the steps below to apply:

1. Prepare an updated CV highlighting your qualifications and experience.

2. Draft a professional cover letter emphasizing your customer service and communication skills.

3. Send your CV and cover letter to:

📧 vacancies@danagroup.com
📧 cc: jobs@kiamotorsnigeria.com

📌 Use the Job Title as the subject line of your email (e.g., Customer Care Executive).

🗓 Application Deadline: 10th October, 2025.

Early applications are strongly encouraged as only shortlisted candidates will be contacted.

You May Also Want To Apply For;

• Customer Care Executive jobs in Nigeria

• Dana Group recruitment 2025

• Customer service jobs in Lagos

• Oshodi-Isolo job vacancies

• Automotive customer care jobs

• Full-time jobs in Lagos 2025

• Customer service executive salary Nigeria

Frequently Asked Questions (FAQs)

1. What is the salary for the Customer Care Executive role at Dana Group?

The salary ranges from ₦100,000 – ₦130,000 monthly, depending on experience and qualifications.

2. Where is the job location?

The role is based in Oshodi-Isolo, Lagos, Nigeria.

3. What qualifications are required for this position?

Applicants must have a B.Sc or HND in Business Administration, Marketing, Communication, or related fields.

4. How many years of experience do I need?

You need at least 1–3 years of customer service experience, preferably in the automotive or service industry.

5. When is the application deadline?

The deadline to apply is 10th October, 2025.

6. How do I apply?

Submit your CV and cover letter to vacancies@danagroup.com and jobs@kiamotorsnigeria.com, using the job title as your subject line.

7. Is this a remote or onsite job?

This is a full-time onsite position based in Lagos.

8. Why should I consider working at Dana Group?

Dana Group is a respected Nigerian conglomerate with a long-standing reputation for excellence in multiple industries. Employees benefit from competitive salaries, career development, and exposure to corporate operations.

Final Thoughts

The Dana Group Customer Care Executive recruitment is a golden opportunity for professionals who want to grow in the fields of customer service, automotive support, and client relations. With attractive pay, career development opportunities, and the prestige of working for a leading Nigerian conglomerate, this position is one of the best job vacancies in Lagos 2025.

If you are passionate about customer service excellence and want to build your career with a reputable company, don’t miss this chance. Apply before 10th October, 2025 and take the next step in your professional journey with Dana Group.