Ecobank Transnational Incorporated (ETI), a publicly traded corporation, was founded in 1985 as a bank holding company as part of a private-sector initiative led by the Federation of West African Chambers of Commerce and Industry and supported by the Economic Community of West African States (ECOWAS).
1). Relationship Manager, Consumer Banking
Location: Nigeria
KEY RESPONSIBILITIES
Business and Financial performance
- Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Consumer Banking products and services.
- Open new personal and non-personal accounts, provide access to automated teller machine (ATMs) through sale of card products and ensure customers are online real time through sale of mobile banking and internet banking products
- Promote the sale of deposits, investment, credit, and loan products
- Complete credit and loan documentations, research and evaluate loan applicant financial status, references, credit, and ability to repay the loan, also ensure that standards and credit policies of the bank are respected and strictly followed
- Prepare statement on delinquent accounts and forward irreconcilable accounts for loan recovery actions.
- Ensure all fees and commissions on consummated transactions are taken by other units of the branch
- Ensure full re-activation of dormant accounts in line with policies and KYC
- Promptly process new investment request for customers, liquidation request and dispatch of all investment certificates at the branch level.
- Effective and constant monitory of Consumer customer’s account with a view to beefing up same
- Maintains expert knowledge of data protection law and practices, and other professional qualities to ensure that Ecobank complies with the data protection requirements and relevant NDPR compliance guidelines.
- Liaison with those responsible for risk management and security issues within the Bank.
- The interpretation and application of the various exemptions applicable to the processing of personal data.
Customer Excellence
- Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
- Work closely in line with the Branch & Operations Team to deliver exceptional customer service
- Implement and embody the bank’s RACE-IT culture and principles when dealing with customers
Leadership and people management
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
Process, control, and operational performance
- Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.
Strategic initiatives
- Lead strategic initiatives that will create business growth
JOB PROFILE
Experience & Qualifications
- At least 2 years’ experience in a consumer banking-based line of business.
- Bachelor’s Degree
Skills, Capabilities & Personal attributes
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills.
2). Officer, Digital Engagement
Location: Nigeria
KEY RESPONSIBILITIES
Business and Financial performance
- Drive the design and management of digital client journey from awareness, engagement, consideration to conversion, connecting our owned digital platforms with external channels and capitalizing on marketing technology to uplift engagement capabilities
- Engage customers and prospects in a manner that informs them and builds affinity with the Ecobank brand and our product offering
- Drive conversations with prospective customers and move them along the sales funnel
- Prepare and run virtual events where customers may engage with product managers about Ecobank services
- Work collaboratively with various internal stakeholders
Customer Excellence
- Ensure excellent communication with external and internal stakeholders to ensure high levels of engagement and conversion of prospects into customers
- Build a strong network to gain access to necessary data, resources, and information to achieve the goals of driving engagement of prospects along the sales funnel and beyond
- Deep understanding of our target customers and how to engage them
Leadership and people management
- Lead a team of digital sales agents who engage prospects and customers via digital communications channels
- Work with internal and external stakeholders to ensure quality of communication between Ecobank representatives and customers or prospects
- Embody a culture of effective storytelling in selling Consumer Bank products
Process controls and operational excellence
- Liaise with Product managers to monitor effectiveness of engagement activities in driving business, making adjustments where necessary
- Comply with all Consumer Bank’s policies and procedures.
JOB PROFILE
Experience & Qualifications
- A Bachelor’s Degree
- 2-4 years of experience in a consumer banking-based line of business
- Demonstrated excellence in persuasive communication.
Skills, Capabilities & Personal attributes
- Experience working with non-core staff to achieve a business objective
- Interpersonal skills and leadership abilities
- Excellent organizational, and time management skills.
- Strong listening and communication skills.
- The capacity to work independently towards a goal
Deadline: Oct 20, 2023
How to Apply: Use the links below to apply:
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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