Food Concepts Current Job Vacancies

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Shift & Assistant Manager (Graduate Trainee)

Requisition ID: 1415
Location: Nigeria 
Grade Level: 2-3
Department: Operations Department
Reports to (Title): Restaurant Manager
Direct Reports: Team Members
Employment Type: Full-time

Job Purpose

• To deliver operational excellence in Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.

Key Duties and Responsibilities
Operations Health & Safety, Loss Control:

• To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs.  Completion of the daily planner tool.
• To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.
• To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.
• To draw up and implement staff positioning plans through a shift.
• To report all Health & Safety issues to the Restaurant Manager
• Adhere to all policies and procedures.

Business Planning and Financial Control:

• Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.
• To ensure that supervisors implement the stock level control system and maintain stocks correctly.
• Complete daily, weekly and monthly preventative maintenance checks.
• Ensure compliance to portion sizes and waste target.

Customer Service:

• Be a role model for great Customer Service “lead by example”
• Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.
• Resolve customer complaints promptly.
• Monitor staff to provide Gold Standard service.

People Management:

• Provide on-the-job training to new staff and corrective training to all staff.
• Develop staff members’ skills and workstation proficiency toward Service Expert level.
• Listen to staff issues and bring to the attention of the Restaurant Manager/ Area Manager or encourage staff to bring up any issues at staff meetings.

Sales Building:

• Ensure selling up practices are used.
• Brief staff on promotional activity.
• Provide restaurant management with ideas on staff incentives.
• Recognise and acknowledge regular customers to ensure continued return to the restaurant.

Key Performance Indicators

• Team working
• Leading Change
• Customer Focus
• Development of Others
• Communication
• Teamwork

Job Specifications

• B.Sc / HND in any discipline
• A Minimum of 0-2 years of experience in similar role.

Knowledge Requirements:

• To manage shift within the restaurant as detailed by the Restaurant Manager/ Area Manager and Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.

Working Conditions

• You are to work as a full-time employee. Official hours of work will be determined by the dynamics of the business.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Training and Development

Location: Nigeria 

Responsibilities
Strategic planning and alignment:

• Coordinate development and evaluation of employee development policies and procedures
• Ensure embedment of Food Concept’s objectives and plans into future training needs
• Ensure an appropriate learning system in order to promote the desired proficiency level for every participant
• Promote, develop and implement effective result orientation, learning and feedback mechanisms to provide input for the continuous development of the company’s people learning and development strategy and employee development plan.
• Analyse training needs to develop new training programs or modify and improve existing programs
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Prepare training budget for departments.

Employee Training and Development:

• Oversee training and development programs of staff across the organization.
• Review and track internal and external training and development targets across all departments
• Perform weekly store visit and training performance evaluation
• Ensure consistency in the delivery and application of training standards across the business and oversees the planning, prioritization, and development of new training programs and initiatives, ensuring that these programs and initiatives are consistent with the business overall strategies, objectives, and needs.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Oversee training compliance to ITF Requirements
• Ensure compliance to regulatory training requirements.

Talent Management:

• Develop and implement an employee mentoring programme for Food Concepts
• Drive the development and deployment of a competency framework for the business.
• Coordinate the development of a talent management strategy for Food Concepts.

KPIs

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Training & Development Department’s budget/targets/objectives
• Achievement of Individual Personal Development Plans

Job Requirements

• A good First Degree in Social / Management / Physical Sciences
• Possession of a Postgraduate degree in Human Resource Management / Business Administration or related degree is an added advantage
• Membership of the CIPM, CIPD, HRBP, SHRM or any other related professional qualification is required.
• Minimum of 8 years in Human Resources specifically training and development experience in a similar role in a multi-site, structured environment and/or in a Consulting firm

Knowledge Requirement:

• Deep understanding of the industry
• Understanding of budget, cost and resource management
• Knowledge of training needs and analysis
• Knowledge of conflict management
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@foodconceptsplc.com using the Job Title as the subject of the email

Job Title: Restaurant Management Trainee

Location: Nigeria 

Requirements

• BSc / HND Degree.
• 0- 2 years managerial experience in the Food Industry.
• Good Understanding of Restaurant Management, Sales Building, Financial reporting, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@foodconceptsplc.com using the Job Title as the subject of the email.