G126 Continental Travels Limited Recruitment for Customer Service Manager | Lagos | Apply Now
G126 is the first uniquely active International travel service provider to introduce an ease in modern travel. We offer access to over 780 airlines, over 5,118,070 hotels in more than 290 nations and states and also providing numerous car rental location services globally. G126 services traverse the Americas, Germany, UK, Poland, Denmark , France, Italy, Austria, Belgium, Portugal, Switzerland,Spain, Sweden, Norway and Finland.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department, developing service strategies, managing a team of customer service representatives, and ensuring consistently high levels of client satisfaction.
- The ideal candidate will bring strong leadership skills, a passion for service excellence, and, ideally, hands-on experience within the travel industry.
Key Responsibilities
- Lead, train, and supervise the customer service team to ensure prompt, courteous, and effective resolution of customer inquiries and complaints
- Develop and implement customer service policies, procedures, and standards aligned with company objectives
- Monitor team performance through KPIs, call/ticket quality reviews, and customer satisfaction metrics
- Handle escalated customer issues and complex complaints with professionalism and a solutions-oriented approach
- Collaborate with sales, operations, and booking teams to ensure seamless customer journeys from inquiry to post-travel support
- Analyze customer feedback and service data to identify trends and drive continuous improvement initiatives
- Prepare regular reports on service performance, customer satisfaction, and team productivity for senior management
- Manage staff scheduling, workload distribution, and departmental budgets
- Stay current on industry trends, travel regulations, and best practices to enhance service delivery
- Ensure compliance with company policies and relevant industry standards
Requirements
- Bachelor’s Degree in Business Administration, Hospitality Management, or a related field with a minimum of 5 years experience in a customer service management or supervisory role experience within the travel, tourism, or hospitality sector is highly desirable.
- Proven leadership and team management skills.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm, professional demeanor under pressure.
- Proficiency in customer service software, CRM systems, and MS Office Suite.
- Familiarity with travel booking systems (e.g., GDS platforms) is an advantage.
- Strong organizational skills with the ability to multitask and manage competing priorities.
Salary and Benefits
- N400,000 monthly.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement.
- A collaborative and supportive work environment.
- Health insurance, travel perks, Pension, etc.
Application Closing Date
15th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@g126.com.ng using “Customer Service Manager” as the subject of the email.
G126 Continental Travels Limited Recruitment for Customer Service Manager | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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