HBM Nigeria Plc Customer Service & Planning Officer Job 2026 – Apply Now for Epe & Port Harcourt
HBM Nigeria Plc (formerly Lafarge Africa) is currently recruiting for the position of Customer Service & Planning Officer, A&C. The openings are available in Lagos Island–Epe and Port Harcourt. This is a mid-level role focused on ReadyMix concrete operations.
If you have 3–5 years of experience in customer service, logistics, or planning within manufacturing or construction materials, this HBM Nigeria Plc Customer Service & Planning Officer role is worth serious attention. Applications are processed through the official Zoho Recruit portal.
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About HBM Nigeria Plc (Formerly Lafarge)
HBM Nigeria Plc is the new name of Lafarge Africa Plc after the acquisition by Huaxin Building Materials Group. The company remains one of Nigeria’s leading suppliers of cement, aggregates, and ReadyMix concrete.
In 2026 the company continues major plant expansions in Sagamu and Ashaka. These projects will add millions of tonnes of capacity and create more operational roles across logistics, planning, and customer service. The Aggregates & Concrete (A&C) division is central to serving contractors, developers, and large infrastructure projects.
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Role Overview – Customer Service & Planning Officer, A&C
The HBM Nigeria Plc Customer Service & Planning Officer acts as the key link between customers, sales, plants, logistics, technical teams, and finance. The core purpose is to coordinate customer orders, production planning, delivery scheduling, customer communications, invoicing support, and service execution for ReadyMix operations.
You will manage daily order flow, keep plants and trucks aligned with demand, and protect On-Time-In-Full (OTIF) performance. Strong organisational skill and calm under pressure are essential.
Key Responsibilities
- Receive, process, confirm, and amend customer orders accurately
- Coordinate daily production plans with Plant Managers and Batchers
- Translate customer demand into realistic production and delivery schedules
- Work with logistics to allocate trucks and monitor deliveries in real time
- Serve as first point of contact for customers on order status and service issues
- Resolve queries and track complaints to maintain high satisfaction scores
- Support invoicing, ticketing, and order reconciliation with Finance
- Generate daily, weekly, and monthly planning and OTIF reports
- Escalate capacity or service risks early
- Support major pours and strategic customer deliveries
The role requires mobility within the assigned region and close daily collaboration with cross-functional teams.
Locations
- Lagos Island – Epe
- Port Harcourt
Both positions report into the Aggregates & Concrete operations structure.
Requirements for the HBM Nigeria Plc Customer Service & Planning Officer Role
Educational Qualification
Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, Engineering, or a related discipline.
Experience
- Minimum 3–5 years in customer service, logistics, planning, operations coordination, or related functions
- Preferred: experience in manufacturing, construction materials, logistics, or industrial operations
- Proven ability to manage multiple priorities in a fast-paced environment
- Experience working with cross-functional teams
Critical Knowledge & Skills
- Customer service principles and relationship management
- Production planning and scheduling
- Logistics and dispatch operations
- ReadyMix concrete operations (advantage)
- Order management processes
- Microsoft Office (strong Excel)
- ERP or batching/dispatch systems (preferred)
- Basic financial and invoicing processes
Strong organisational ability, clear communication, attention to detail, and genuine customer focus are non-negotiable.
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Salary Expectation (2026 Estimate)
HBM Nigeria / former Lafarge mid-level operational roles in customer service and planning typically fall in the ₦300,000 – ₦500,000 monthly range depending on exact location, experience, and total package. Benefits usually include health insurance, pension, and performance-related elements. Actual offer will be confirmed during the recruitment process.
How to Apply for HBM Nigeria Plc Customer Service & Planning Officer
- Prepare an updated CV that clearly shows your 3–5 years relevant experience, any manufacturing or ReadyMix exposure, and specific achievements in order management or planning.
- Visit the official application portal: lafarge-ng.zohorecruit.com (or the shortlink shared in official channels).
- Search for “Customer Service & Planning Officer, A&C” and select the correct location (Epe or Port Harcourt).
- Complete the online form carefully and upload your CV.
- Submit before the portal closes. Some listings showed mid-August 2026 cut-off; always confirm current status on the official site.
Only applications through the official Zoho Recruit portal are accepted. Do not send CVs to personal emails or unverified WhatsApp numbers.
ALSO APPLY: Check other open roles at HBM Nigeria Plc on the same portal
Tips to Stand Out
- Highlight any experience with ERP, SAP, or dispatch systems on your CV
- Quantify results (e.g. “improved OTIF by X%” or “managed daily order volume of Y trucks”)
- Show you understand ReadyMix realities – concrete has limited shelf life and delivery windows are tight
- Prepare examples of handling difficult customers or sudden schedule changes
- Research HBM’s recent rebranding and expansion plans so you can speak intelligently in interviews
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Why This Role Matters in 2026
Nigeria’s construction and infrastructure activity remains strong. ReadyMix demand from housing, roads, and commercial projects continues to grow. Efficient customer service and planning officers directly affect plant utilisation, customer retention, and profitability. HBM’s expansion programme means people who perform well in these roles have clear internal growth paths.
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Frequently Asked Questions
Is HBM Nigeria the same as Lafarge?
Yes. HBM Nigeria Plc is the new corporate name of the former Lafarge Africa Plc following the acquisition by Huaxin Building Materials Group. Operations, plants, and most processes remain continuous.
What is the closing date for the Customer Service & Planning Officer job?
Listings on major job boards showed around 15 August 2026. Always verify the live status on the official Zoho Recruit career page because dates can be extended.
Do I need ReadyMix experience to apply?
It is preferred but not mandatory. Strong experience in manufacturing, logistics, or industrial customer service and planning is accepted. ReadyMix knowledge is an advantage.
Can I apply for both Epe and Port Harcourt locations?
Yes, if both positions are still open. Submit separate applications or indicate preference clearly if the portal allows.
What is the typical interview process?
Expect online application screening, possible aptitude or technical assessment, and one or more interviews focusing on operational scenarios, customer handling, and planning under pressure.
Conclusion
The HBM Nigeria Plc Customer Service & Planning Officer role offers solid mid-level experience in one of Nigeria’s major building materials companies. If you meet the 3–5 years requirement and can thrive in a fast-moving order-to-delivery environment, prepare a strong application and submit it through the official portal as soon as possible.
Check the Deroundtable Jobs page today, update your CV, and apply. Good luck.
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