ipNX Nigeria Limited Latest Job Vacancies

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Customer Interaction and Resolution Analyst

Location: Nigeria
Employment Type: Full-time
Division: Retail
Function: Customer Experience & Advocacy Department
CEA Reporting to: Head CEA
Job Grade: Perm staff
Travel Frequency: Not Required
Work Schedule: Flexible

Job Summary

• At ipNX, Customer Resolution and Close loop is about Managing the customer’s open log of complaints/requests and “aggressively demanding” for the resolution. The customer resolution and close loop analyst has the responsibility of tracking every customer complaint till closure. He/She does not rest until every single complaint is resolved.
• The role holder has the responsibility of organizing the structures, processes and procedures for exceptional complaint handling. He/She will therefore require sound knowledge & experience of managing a resolution team.
• This role is one where the resolution team serves the critical functions of being; a point, providing insights on customers at risk of churn, repeated complaints with a defined proactive approach to process and governance in order to ensure customer satisfaction & retention.

Deliverables
Expected Key Results:

• Execute Strategy for reduction of churn through the managements of At Risk Customers.
• To design and implement strategies to identify customers who are at risk of churn due to repeated complaints till issues are resolved so ipNX differentiates herself through the quality and structure of support/experience offered by the resolution team. Our objective is to ensure that customers:
  • Trust in ipNX’s ability to be proactive.
  • Do not have to follow up on their faults
  • Look out for and Monitor trends across the network
• To assist with the completion of regular complaints & correspondence reports, by collating information from supporting systems.
• To use your initiative, knowledge and judgment to assess and resolve problems, including prompt escalation to managers as required.
• Analyze surveys, voice of the customer, rfos and observe trends peculiar to customers, segments, plans, regions etc

Job Description
Root Cause Analysis:

• Research, ensure learning is used to drive service improvement whilst identifying emerging complaint themes and following recommendations through to implementation.
• To engage with colleagues from other teams promptly and proactively, including managers, gather information required to fully investigate and respond to Customer inquiries, complaints and requests.

Customer Support:

• Operations:
  • Develop a successful measurement and reporting process to demonstrate the value and impact of the customer Interaction and
• Resolution Team:
  • Management & Training of the Team on outbound interactions for the purpose of surveys, feedback on touchpoint engagement and insight into contacted communities
  • Communicate the value of customer advocacy internally; this includes articulating advocacy contributions to executive-level audiences.
  • Seek opportunities to increase the use of the knowledge base, and ensure that all relevant employees have access to knowledge that enable them deliver to their targets.

Customer Relationship Management:

• Analyze repeated complaints, prioritize them and determine which ones require immediate attention.
• Maintain a balance between protecting ipNX’s business interests and promoting consumers’ need for superior services.
• Represent customers’ interests at executive management meetings and business strategy sessions.
• Escalate critical issues concerning customer relationships and ensure lasting solutions.
• Customer Satisfaction
• Using complaint & customer experience data to drive customer service delivery improvement projects.
• Investigating and ensuring customers’ problems, which may be complex or long-standing are flagged and resolved.

Service Delivery Performance Measurement:

• Participate and be involved in applicable industry conferences both internally and externally.
• Evaluate the effectiveness of internal and external communicationsand engagement on a regular basis, ensuring continual improvement.
• Review the methods to ensure that they are appropriate for keeping customers and colleagues up to date and engaged.
• Keep abreast of changes to policy, procedures, and services, preparing and delivering appropriate communication of these changes.
• The preparation of reports and statistics as required, including assessing and reporting on the effectiveness and outcomes achieved from team activities.
• Analyze statistics or other data to determine the level of customer service and experience being provided for decision making.
• Generate real-time data on observed trends (e.g. complaint frequency, recurring locations, plan etc where complaints are observed) for business decisions and initiatives.

Adhoc Assignments :

• Carrying out any other tasks as may be assigned by the line manager.

Educational Qualifications & Functional Skills

• Bachelor’s Degree in Business Administration, Sales or related field (2.2 / Upper Credit Minimum)
• A proven team player who can work effectively with teams across the organization and can
• collaborate effectively with external stakeholders
• A proven team player who can navigate organisational complexities of external stakeholders and facilitate a path for effective engagement
• Effective written and verbal communication skills in English including report-writing and creating presentations for senior executives.
• Ability to build successful relationships at all levels

Work Experience:

• Minimum of 6 years of experience in customer support or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to think on their feet and find creative solutions.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and other customer support software.
• Ability to work well in a team environment and collaborate with other departments.
• Strong attention to detail and ability to follow processes and procedures accurately.
• Flexible schedule to accommodate the needs of the business,

Application Closing Date
6th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Territory Sales Manager

Location: Nigeria
Employment Type: Full-time
Division: Business
Function: Territory Management
Department: Business
Operations: Sales
Reporting to: Regional Sales Head, West
Travel Frequency: Minimal Travel Frequency: Occasionally
Work Schedule: Monday to Friday 8AM to 5PM

Purpose of the Job

• To daily provide leadership and direction required to ensure that customer relationships are developed and maintained by providing excellent products and services that add value to the customer while minimizing costs and risk to the company.
• The role will combine the use face-to-face sales activities and management of the activities of Accounts in allocated territory, to gain market share and increase the awareness, appreciation, and understanding of the IPNX Brand.
• The Territory Manager will be the main communication conduit between IPNX and the specific business served in the area. ·To establish and drive individual annual target of assigned team members.

Deliverables
Expected Key Results Key Activities:

• Maintain Industry/ Regional Strategic Leadership for improved business Performance
• Drive sales goals for the region and partner with respective stakeholders that will support the success of the business within specified sectors/regions.
• Execute business operational strategy and performance measures in line with company, segment, region and market goals.
• Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the region.
• Cultivate and maintain strong relationships with all constituents (producers, plan sponsors, providers, customers, regulatory agencies).
• Maintain good public relations with current and prospective institutional customers.
• Drive change management and business transformation efforts, to support strategic changes.

Business Profitability:

• Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross selling relationships within Corporate accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust Industry/ regional data for analytics.
• Provide Management with the necessary sales reports, budgets, sales plan, and market analysis for the region.
• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
• Drive business opportunities that will give the organization a larger share of the Customers’ wallets within the region.
• Co-ordination and support of regional client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Thorough Understanding of Customers’ needs:

• Accountable for leveraging IPNX’s products and services as a means of enabling specific customers within sectors/ meet corporate goals and revenue targets.
• Ensure reports contribute to business insight and decision-making, and minimize overall report burden.
• Drive the modelling and development of recommendations for opportunity sizing, allocations, and alignments within the region.
• Maintain thorough knowledge of existing and emerging 3rd party data sources as needed for analytics.
• Provide expert input in identifying product/service integration opportunities and driving relationships beyond the “brick model” vision and values.

Business Development:

• Identify cross-selling products and services opportunities for high value low risk customers and other profitable customer segments.
• Drive and participate regional meetings and offer valuable ideas contributing towards the growth of the business.
• Understand industry trends and competition/competitor’s analysis for decision making.
• Drive business engagements and initiate high level meetings in key accounts within the region.
• Identify and leverage potential business opportunities seeking necessary support from Business Operations Head and participate in all business growth initiatives in the sector / region.
• Increasing the revenue opportunity within each client’s business portfolio as it relates to utilizing additional IPNX ‘s services or product offerings.

Relationship Management:

• Build and maintain productive business relationships with decision makers to understand the Customers’ strategic direction and identify opportunities.
• Lead, implement, and communicate the sales strategies and coordinate the action plans. Manage the execution of team sales plan to achieve sales targets as defined by the Division.
• Oversee formal funnel / pipeline management and diligence on proactive and reactive opportunities.
• Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships within Lagos Island Region.
• Customer service delivery and relationship management.

Budget Achievement:

• Coordinating, facilitating, developing and overseeing the achievement.
• Maintain adequate knowledge of new products and services within allocated sectors and region and understand competitor strategy to gain market share.
• Consistently close sales and achieve monthly activity KPIs and revenue goals.
• Responsible for increasing the market share of the Corporate business in each particular region & surrounding areas to achieve profit, growth & customer service objectives.

Management of Sector / Industry Team Leads:

• Achieve performance target for the region and for the allocated sectors through partnerships within the industry and region.
• Prepare periodic reports for Regional Head
• Evaluate performance of Account Managers within Lagos Island in line with set objectives.
• Maintain a positive working relationship with the regional account managers to enable smooth workflow, team cohesion and personal growth.
• Generate comprehensive lead list and drive the sale of relevant products and services to corporate clients for specified sectors within allocated region various types.
• Prepare relevant periodic reports for the region and present for decision making.
• Assist a in resolving peculiar business challenges in the region and proffer innovative and strategic solutions.
• Participate in regional meetings and offer valuable ideas contributing towards the growth of insurance business.
• Drive the recruitment, attraction and retention of a diverse workforce and also engage and develop them through mentoring, coaching and making available tools and resources.

Educational Qualifications & Functional Skills

• B.Sc / BA Degree in Business, Finance, Engineering or its equivalent (2.2/Upper Credit Minimum)
• Master’s degree/ MBA
• Ability to penetrate accounts and meet with stakeholders within accounts/ regions/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.
• Excellent quantitative analysis and financial modeling skills; high proficiency in Excel.
• Ability to synthesize information quickly and present insights to senior management.
• Background or demonstrated interest in telecom, technology or media industries.
• Ability to Understand industry trend
• Ability to understand key players and stakeholders within regions / segments
• An active listener, Motivated self-starter, proactive and action-oriented
• Good communication and business writing skills
• Excellent interpersonal, collaboration and problem-solving skill
• Strong persuasive and negotiation skills
• Excellent Presentation skill and customer service capabilities
• Good documentation and process management skills

Work Experience:

• 5-10 years of sales or related experience Sales management experience preferred
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
• Experience working in the region/sector
• Leadership experience with a strong business acumen and knowledge of the technical market landscape
• Experience in Client Management & Growth Strategies of assigned portfolio of clients
• Have proven results in successfully closing new business, ideally selling to blue chip companies Other Requirements:
• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Dimensions:

• Financial Dimensions
• Budget:
• PO Approval

Other Dimensions:

• No. of vendors
• No. of direct reports
• Impact of position
• Impact on customers (Please select one of the options below):

Type of customers:

• Mainly Internal Mainly External Internal & External
• Approvals
• Reporting Manager Functional Head HR

Application Closing Date
6th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Sales Specialist – SME Segment

Location: Nigeria
Employment Type: Full-time
Division: Retail
Function: Sales & Business Development
Department: Sales
Reporting to: Head, ipNX Retail Sales
Location: Lagos
Travel Frequency: Minimal
Work Schedule: Monday to Friday (8am to 5am)

Purpose of the Job

• To grow and develop the SME segment of the retail broadband connectivity market.
• Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.
• Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals etc.

Deliverables
Expected Key Results:

• Grow customer pipeline within the SME segment for ipNXFOS.
• Generate and qualify leads within assigned territories for immediate conversion
• Grow customer-base in alignment with approved sales targets.
• Acquire and onboard customers to achieve sales objectives.
• Carryout supervisory role within the SME segment
• Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
• Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.
• Acquire access and submit relevant documentation for site surveys and Fibre-To-The-
• Premise (FTTP) deployments.
• Achieve Return on Investment (ROI) targets within coverage areas.
• Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
• Grow adoption and revenue for other ipNX Retail
• Division products and services such as Connected Homes, Connected Office and Voice.
• Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.
• Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
• Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
• Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross – selling relationships with SMEs and develop value propositions for differentiating product offerings.
• Collate and manage robust industry/regional data for insightful data analytics
• Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.
• Ensure reports contribute to business insight
• Decision-making, and minimize overall report burden.
• Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.
• Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• B.Sc or HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills – both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• 5 – 7 years’ experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Application Closing Date
6th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Planning & Design

Location: Nigeria
Employment Type: Full-time
Division: Infrastructure
Sector: ISP/Telecom

Job Description

• You would be Primarily responsible for delivering outside plant infrastructure plans and designs that are detailed, informative, and meets the requirements and purposes of various stakeholders both internal and external –in terms capacity, capability, resilience, and meeting varied regulations.
• Contributes to vendor selection, proof of concept designs, network architecture reviews, and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
• This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Requirements

• Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines.
• A master’s degree in Engineering/MBA would be an added advantage.
• At least 10 years’ experience within the telecoms space.
• A CFOT with emphasis on FTTH Technologies certification is required. Other certifications in networking and project management would be an added advantage.
• Knowledge or experience with GPON, FTTH and transmission technologies.
• Conversant with planning tools (GIS/MapInfo, CAD tools etc)
• Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
• Excellent communication and presentation skills.
• Experience in fiber outside plant (OSP) planning and design lifecycle.
• Should be conversant with building and maintaining fibre networks
• Competent in the use of computer productivity tools.
• Conversant with the use of GIS and CAD tools to implement designs.

Application Closing Date
5th September, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job role as the subject of the email.

Job Title: Recruitment Specialist

Location: Nigeria
Work hours: 8am – 5pm

Job Description

• Are you a dynamic and experienced Recruitment Specialist with a proven track record in talent acquisition, social media marketing, and recruiting?
• We are seeking a motivated individual to join our team as a Recruitment Specialist, contributing their expertise to help us attract and acquire top talent for our organization.

Role and Responsibilities

• As a Recruitment Specialist, you will play a pivotal role in shaping our workforce by identifying, engaging, and securing the best-fit candidates for various positions within our company.
• You will leverage your 4 years of concrete experience in talent acquisition, social media marketing, and recruiting to execute the following responsibilities:

Talent Acquisition:

• Collaborate with hiring managers to understand staffing needs and job requirements.
• Develop and implement effective recruitment strategies to attract a diverse pool of qualified candidates.
• Utilize various sourcing methods, including job boards, networking, referrals, and direct sourcing, to identify potential candidates.
• Conduct thorough candidate assessments, interviews, and screenings to ensure alignment with job requirements and company culture.

Social Media Marketing:

• Leverage social media platforms, such as LinkedIn, Facebook, Twitter, and Instagram, to create compelling job postings and promote our employer brand.
• Design and execute social media campaigns to engage passive candidates and establish our company as an employer of choice.
• Analyze social media metrics to measure the effectiveness of recruitment campaigns and adjust strategies accordingly.

Recruiting:

• Manage the end-to-end recruiting process, from initial contact through offer acceptance and onboarding.
• Build and maintain a robust talent pipeline by fostering relationships with potential candidates for current and future openings.
• Provide a positive candidate experience by delivering timely communication and feedback throughout the recruitment process.
• Collaborate with cross-functional teams to ensure a seamless recruitment process and alignment with company goals.

Data Analysis and Reporting:

• Track and analyze recruitment metrics and key performance indicators to evaluate the success of recruitment strategies.
• Prepare regular reports and presentations on recruitment activities, candidate pipelines, and hiring trends for management review.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Minimum of 4 years of hands-on experience in talent acquisition, social media marketing, and recruiting.
• Proficiency in utilizing social media platforms for recruitment purposes.
• Strong knowledge of applicant tracking systems (ATS) and recruitment tools.
• Excellent communication and interpersonal skills.
• Ability to assess candidate qualifications and cultural fit effectively.
• Strong organizational and time management abilities.
• Analytical mindset with the ability to derive insights from recruitment data.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package
• Opportunities for professional development and growth within the organization.
• Collaborative and inclusive work environment.

Application Closing Date
2nd October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Join our team and make a meaningful impact on our organization’s growth by attracting top talent and contributing to our vibrant workplace culture.
• If you are a results-driven Recruitment Specialist with a passion for finding exceptional candidates, we invite you to apply and be part of our success story

Job Title: Account Manager

Location: Nigeria
Employment Type: Full-time
Job Title: Account Manager Island
Division: Business
Function: Account Management
Department: Business Operations: Sales
Reporting to: Territory Manager Island
Job Grade: Permanent
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM

Purpose of the Job

• The Account Manager’s primary responsibility is to maintain and grow the business and client base on an ongoing and project basis.
• The role involves creating and maintaining relationships with existing and potential clients, developing strategic solutions and plans that best fit the business needs within the Lagos Island.
• The Account Manager will build and maintain productive business relationships with key decision-makers to understand the customers’ strategic direction and identify opportunities.
• The focus will be on growing and developing existing clients, exploring and driving business opportunities that will give ipNX a larger share of the customers’ wallets.

Deliverables
Expected Key Results:

• Maintain Strategic Leadership within Key Accounts
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Develop and implement marketing strategies to ensure coherent and consistent strategies in all serving and maintenance transactions and relationships.
• Interact with key decision-makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
• Provide an annual plan on how to increase share of wallet and win new business within each allocated account.
• Develop a deep understanding of the client’s priorities, strategies, and ensure ipNX adds value across the broader organization.
• Develop and implement effective account strategies, including relationship mapping, opportunity pipeline management, and generation of service offerings.
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to best service and motivate key accounts.
• Maintain data and information relevant to key accounts for analyses influencing account-specific decision-making.
• Provide forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
• Maintain good public relations with current and prospective customers within the Accounts.
• Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
• Collaborate with Customer Care and Resource Management teams to meet account performance objectives and key accounts’ expectations through cross-functional efforts.
• Define project scope, estimate, write proposals, and work with stakeholders to create project specifications and time plans.
• Identify and develop a target list of vertical markets for business development.
• Develop innovative and differentiating products and services for the region in collaboration with the marketing team.
• Prepare pricing documentation for the business’s products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.
• Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust industry data for analytics.
• Provide management with necessary sales reports, budgets, sales plans, and market analysis for the sector.
• Drive business opportunities to increase the organization’s share of the customers’ wallets within the sector.
• Understand and drive the understanding of clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client for opportunities and profitable growth.
• Work with internal departments to develop integrated solutions and expand the services provided to the end-user.
• Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences.
• Drive the understanding of customers’ needs and provide solutions that answer their needs and wants.
• Dedicate time to relationship affinity, exploring, understanding, and determining customer needs and provide solutions to meet identified customer needs, utilizing various support functions within the organization.
• Provide useful feedback to management on the perception of customers about procedures, service delivery, and quality of products and services.
• Build and maintain productive business relationships with decision-makers to understand customers’ strategic direction and identify opportunities.
• Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.
• Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.
• Participate in the strategic account planning process to decide upon specific financial targets, performance objectives, account management standards, and critical milestones.
• Drive new business growth and maximize revenue generation across ipNX’s products.
• Lead new business pitches and be responsible for the effective onboarding of new clients.
• Ensure all clients are onboarded appropriately, including required documentation completeness and accuracy.
• Achieve performance targets for specific accounts and the allocated sector through partnerships within the industry and region.
• Demonstrate (Key Competencies):

Educational Qualifications & Functional Skills

• Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors.
• Structured thinker with a strong analytical approach.
• Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities.
• Understanding of the local dynamics of the region.
• Ability to bring intel that will lead to increased sales.
• Expert understanding of best practice account management with the ability to implement strategic and tactical initiatives.
• Creative, upbeat, and innovative with effective communication skills.
• Proven track record in business development and client relationship management in a highly competitive Business to Business (B2B) environment.

Work Experience:

• At least 5 years of Key Account Management experience.
• 5-7 years of experience in managing strategic accounts.
• Proven experience in driving opportunities through to revenue.
• Strong commercial acumen in managing pipeline and coaching teams through the sales process.
• Strong knowledge of Pursuit or another relationship/sales methodology.
• Exhibits sound business judgment, ability to influence others, and a proven track record of data-driven analyses.
• Experience working in large matrixed environments with cross-functional collaboration.
• Experience in the region and selling various product portfolios.
• Experience in strategic Key Account planning and building strong relationships with Key Accounts stakeholders.
• Leadership experience with a strong business acumen and knowledge of the technical market landscape.
• Experience in Client Management & Growth Strategies of an assigned portfolio of clients.
• Proven results in successfully closing new business, ideally selling to blue-chip companies in the region.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Application Closing Date
6th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Service Fulfillment and Field Support

Location: Nigeria
Employment Type: Full-time
Reporting to: Head, Technical Operations

Purpose of the Job

• The Job holder will strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team. Responsible for technical program management, manufacturing process engineering, sustaining technical management, and advanced manufacturing engineering functions which supports IPNX’s products. To build distinctive capabilities in the core technical functions and provide requisite expertise in these three areas in furtherance of the overall Division’s aspirations and strategic objectives

Expected Key Results (Detailed KPIs):
Key Activities

• Divisional CEO
• Head, Technical Operations
• Team Lead, TAC Support Centre
• Team Lead, Service Fulfilment & Support
• Team Lead, VAS
• Leadership and Coordination
• Responsible for the 24×7 operation and availability of the Customer facing Network Infrastructure
• Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders and overseeing budgets
• Defines the overall mission of the network service delivery team
• Direct operational support for network operations and technical assistance centre
• Develop IT strategies and vision and articulates them to team members and other stakeholders
• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies
• Ensure revenue assurance – Effective and timely response to customer service feasibility assessment and reporting, timely delivery, and sign off of completed jobs.
• Effective management of service implementation and field support stock for the division for zero stock out.
• Annual and Ad hoc budgeting and operating plan.
• Infrastructure Ownership
• Enable a highly scalable, fault-tolerant platform for Corporate clients
• Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA’s
• Maintain knowledge of infrastructure/architecture standards and practices
• Support the delivery of infrastructure projects for the Division and provides consultation on the impact to business and portfolios
• Ensure Division’s alignment to infrastructure/architectural standards and strategy
• Bring an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices.
• Project Support
• Provide infrastructure architecture support for internal technical operations and the Project Management Office
• Provide support for various teams in delivering superior solutions
• Participates as a sponsor and/or team member on authorized projects
• Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and
• implementation of a comprehensive telecommunications strategy for clients
• Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation
• Strategic Infrastructure Management
• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
• Lead the implementation and operation of all technology infrastructure
• Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses
• Operational Excellence
• Establish KPI’s and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture
• Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients
• Develop a clear model for understanding the business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations
• Develop 24×7 monitoring and technical operations service processes
• Operational Efficiency
• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes
• Develop and maintain architecture, design and implementation strategy for network and infrastructure
• Maximize technical capabilities for IPNX by designing profitable mechanisms and establishing the best standards for technical operations
• Establish capacity planning competency for corporate clients network and infrastructure
• Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

• Bachelor’s Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field
• Master’s Degree in engineering, MBA or its equivalent preferred
• ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
• Network Optimization skill
• Business Continuity and Disaster Recovery
• Application Virtualization such as Oracle, Citrix etc.
• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
• Well-developed interpersonal skills
• Demonstrated skill and passion for operational excellence by using automation and process improvements
• Detail Orientation and conflict resolution skills
• Strategic technology acumen
• Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to Identify and act upon opportunities for continuous improvement
• Able to devise unusual or radically different approaches to deliver value-added solutions
• Advanced technical knowledge of technology infrastructure
• Extensive knowledge of end-to-end hardware development process and life-cycle

Work Experience:

• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10 years of experience as a technical operations manager or lead
• Demonstrated experience to facilitate small group and executive-level discussions on architectural direction
• Solid experience with technical projects from inception to on-time delivery in an Agile environment
• Analytical and problem-solving experience with large-scale and highly available systems
• Knowledge of and experience with network technologies and ecosystems
• Experience in delivering multiple concurrent projects with aggressive schedules
• Experience leading training, process mapping, and documentation

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality Dimensions

Application Closing Date
16th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Title: NYSC / Pre-service Internship Program

Locations: Nigeria
Department: All departments
Job Type: Internship
Slots: Multiple Openings

Details

• Are you a 2023 graduate awaiting NYSC posting Or a 2023 Corp Member looking for a PPA?
• We are looking for young and smart candidates to join our Internship Program.

Job Requirements

• CGPA (3.0-5.0 minimum) / B.Sc (2.1 minimum) WAEC (minimum 6B’s & C’s)
• Tech Savvy Customer Focus Drive Results.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should send all the below requested credentials to: [email protected]

Selection Criteria: Mandatory Credential uploads of:

• CV
• Cover letter (All Pre-service applicants Cover Letters should state the duration of the internship)
• WAEC / NECO Results
• Statement of result
• Birth Certificate, Passport
• NYSC Call-Up & PPA Letter.

Graduate Aptitude Test:

• Shortlisted candidates will be expected to write our aptitude test as part of our selection criteria.

Title: ipNX 2023 NYSC / SIWES Internship Programme

Locations: Nigeria
Job Type: Internship
Slots: Multiple Openings

Description 

• Are you a 2023 graduate awaiting NYSC posting? Or a 2023 Corp Member looking for a PPA?
• We are looking to recruit young, smart and join our Internship Program.
• Department: All departments

Job Requirements

• CGPA (3.0 – 5.0 minimum) / BSc (2.1 minimum)
• WAEC (minimum 6B’s &C’s)
• Tech Savvy Customer Focus Drive Results.

Salary Range
N30,000 – N50,000 / month.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.

Selection Criteria
Mandatory Credential uploads of :

• CV,
• Cover letter (All Pre-service applicant’s cover letters should state the duration of the internship)
• WAEC / NECO Results, *Statement of result, *Birth Certificate, Passport,
• NYSC Call-Up & PPA Letter

Graduate Aptitude Test:

• As part of our selection criteria, shortlisted candidates will be expected to write our aptitude test.