ipNX Nigeria Limited Recent Employment Opportunities

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Network Support Engineer

Location: Nigeria
Employment Type: Full-time
Job Grade: Permanent
Division: Business
Function: Technical Support
Travel Frequency: Seldom
Work Schedule: 9am-5pm
Department: Enterprise Service Management
Reporting to: Team Lead, Enterprise Service Management

Purpose of the Job (Brief)

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc. To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Key Activities

• Incident Management (First Call Resolution)
• Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
• Receive, log and take ownership of all faults.
• Respond to and provide timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
• Prompt Response to inbound calls and emails.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Follow up on unresolved complaint/ open tickets to closure.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Timely Escalation/feedback to relevant units.
• Liaise with clients on updates of progress on Service
• Requests and Incidents reports ensuring they are kept up to date.
• Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Preparing Technical Reports.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Prepare monthly availability reports for customers.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical Electronics Engineering (2.2 / Upper Credit at minimum).
• CCNA , CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills and be

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development able to influence internal and external organizations.
• Nimble Learning.

Application Closing Date
7th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Sales Specialist – SME Segment

Location: Nigeria
Employment Type: Full-time
Division: Retail
Function: Sales & Business Development
Department: Sales
Reporting to: Head, ipNX Retail Sales
Location: Lagos
Travel Frequency: Minimal
Work Schedule: Monday to Friday (8am to 5am)

Purpose of the Job

• To grow and develop the SME segment of the retail broadband connectivity market.
• Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.
• Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals etc.

Deliverables
Expected Key Results:

• Grow customer pipeline within the SME segment for ipNXFOS.
• Generate and qualify leads within assigned territories for immediate conversion
• Grow customer-base in alignment with approved sales targets.
• Acquire and onboard customers to achieve sales objectives.
• Carryout supervisory role within the SME segment
• Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
• Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.
• Acquire access and submit relevant documentation for site surveys and Fibre-To-The-
• Premise (FTTP) deployments.
• Achieve Return on Investment (ROI) targets within coverage areas.
• Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
• Grow adoption and revenue for other ipNX Retail
• Division products and services such as Connected Homes, Connected Office and Voice.
• Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.
• Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
• Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
• Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross – selling relationships with SMEs and develop value propositions for differentiating product offerings.
• Collate and manage robust industry/regional data for insightful data analytics
• Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.
• Ensure reports contribute to business insight
• Decision-making, and minimize overall report burden.
• Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.
• Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• B.Sc or HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills – both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• 5 – 7 years’ experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Application Closing Date
6th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance and Control Officer

Location: Nigeria
Sector: Telecom/ISP

Responsibilities

• The Quality Assurance and Control Officer will be responsible for the Outside Plant Quality Checks
• You will be responsible for the Direct Field Quality Checks and snags reporting and clearing for all Project
• Deployment and Operations Activities in the Outside Plant and provide the necessary escalations to the HOD Infrastructure Quality when required.
• You will aid the Team Lead Quality Assurance and Control to provide up to date statuses of quality audits and acceptance testing of completed and on going projects within the Infrastructure Division.
• You would be are tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input when required.
• In addition to the above, You are also required to build capacity and develop teams working with you.

Requirements

• Candidates should possess a B.Eng in Civil Engineering or Electrical Engineering
• Professional Certifications: CFOT is an added advantage
• Technical: Good Knowledge of Fiber Turnkey Deployments and Civil Works and Materials standards
• Technology: Conversant with Microsoft Office Tools, AutoCAD/Visio, A good knowledge of GIS will be an added advantage
• Communication: Excellent Communication and Presentation Skills.
• 3 years experience in Turnkey Fiber Deployment and civil Works standards and specifications
• Good understanding of Microsoft Office Suite including MS Project
• Conversant with the Use of CAD and GIS.

Application Closing Date
5th September, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job role as the subject of the email.

Job Title: Accounts Manager

Location: Nigeria
Sector: Internet Service/Telecom
Employment Type: Full-time

Responsibilities

• The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
• Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and and identify opportunities.
• Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give us a larger share of the Customers’ wallets

Requirements

• A Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field.
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
• Understanding local dynamics of the region
• Ability to bring intel that will lead to increased sales
• An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
• Creative, upbeat and innovative and be able to effectively communicate key business messages to a diverse audience
• A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment
• At least 5 years of Key Account Management experience
• 5 – 7 Years’ experience in managing strategic Accounts

Application Closing Date
5th September, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job role as the subject of the email.

Job Title: Head, Planning & Design

Location: Nigeria
Employment Type: Full-time
Division: Infrastructure
Sector: ISP/Telecom

Job Description

• You would be Primarily responsible for delivering outside plant infrastructure plans and designs that are detailed, informative, and meets the requirements and purposes of various stakeholders both internal and external –in terms capacity, capability, resilience, and meeting varied regulations.
• Contributes to vendor selection, proof of concept designs, network architecture reviews, and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
• This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Requirements

• Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines.
• A master’s degree in Engineering/MBA would be an added advantage.
• At least 10 years’ experience within the telecoms space.
• A CFOT with emphasis on FTTH Technologies certification is required. Other certifications in networking and project management would be an added advantage.
• Knowledge or experience with GPON, FTTH and transmission technologies.
• Conversant with planning tools (GIS/MapInfo, CAD tools etc)
• Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
• Excellent communication and presentation skills.
• Experience in fiber outside plant (OSP) planning and design lifecycle.
• Should be conversant with building and maintaining fibre networks
• Competent in the use of computer productivity tools.
• Conversant with the use of GIS and CAD tools to implement designs.

Application Closing Date
5th September, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job role as the subject of the email.

Job Title: Software Developer

Location: Nigeria
Employment Type: Full-time
Job Grade: Permanent
Department: Information Systems & Technology
Function: System Analysis and Software Development
Reporting to: Manager, IT Applications
Travel Frequency: Occasional

Purpose of the Job

• Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs) Key Activities:

• Develop and build software and applications
• Design, develop, and implement APIs and application modules in support of the OSS/BSS platform and related systems
• Prepare test plan and perform system acceptance testing
• Analyze and troubleshoot issues as part of application support
• Application software configuration, enhancement, and adaptation
• Data analysis and develop reports using T-SQL
• Work with the Billing team, Operations team, Product development team, and/or other stakeholders to gain understanding necessary for enhancements, maintenance, and problem resolution for existing applications; and maintain continuous awareness of users’ needs/expectations relevant to the technical evolutions of the OSS/BSS platform and related systems
• Ensure feasibility and usefulness of projects
• Analyze OSS/BSS enhancement requests
• Create work plans, develop schedules, and develop time and cost estimates for projects
• Create all System Definition Model (SDM) technical documents: Functional Specs, Design docs, etc.

Reporting:

• Prepares routine periodic project status reports and communicates with customers, as needed
• Attends staff and technical meetings for the work unit

Educational Qualifications & Functional Skills

• Minimum of 2.1/Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing database-driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience with Telco OSS/BSS software, Freeside and FreeRadius, a big advantage
• Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue, etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, etc)
• Strong system integration skills
• Good understanding of web application development using HTTP REST, software standards, software development life cycle, and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies, and user interface
• Experience working in a multi-platform (LINUX, Mac-OS, and Windows) environment
• Experience working with version control systems (Subversion, Git)

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new toolsets, technology, and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end-users

Application Closing Date
7th September, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Experienced Centre Officer

Location: Nigeria
Employment Type: Full-time

Requirements

• The ideal candidate should have at least 3 years experience in Customer Service
• Telecom Experience is mandatory.

Application Closing Date
3rd August, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Title: NYSC / Pre-service Internship Program

Locations: All ipNX branches (Abuja; Lagos; Port Harcourt, Rivers)
Department: All departments
Job Type: Internship
Slots: Multiple Openings

Details

• Are you a 2023 graduate awaiting NYSC posting Or a 2023 Corp Member looking for a PPA?
• We are looking for young and smart candidates to join our Internship Program.

Job Requirements

• CGPA (3.0-5.0 minimum) / B.Sc (2.1 minimum) WAEC (minimum 6B’s & C’s)
• Tech Savvy Customer Focus Drive Results.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should send all the below requested credentials to: [email protected]

Selection Criteria: Mandatory Credential uploads of:

• CV
• Cover letter (All Pre-service applicants Cover Letters should state the duration of the internship)
• WAEC / NECO Results
• Statement of result
• Birth Certificate, Passport
• NYSC Call-Up & PPA Letter.

Graduate Aptitude Test:

• Shortlisted candidates will be expected to write our aptitude test as part of our selection criteria.