Jumia Nigeria Latest Job Vacancies | Apply Now
Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position below:
Job Title: Inventory Team Lead
Location: Abuja
Job Type: Full Time
Job Overview
- The Inventory Team Lead supervises a team of inventory operators at Jumia, ensuring accurate and efficient management of stock within the warehouse, from receiving through cycle counts and reporting.
What You Will Be Doing
- Supervise and lead a team of inventory operators, providing guidance, support, and coaching.
- Oversee receiving, storing, counting, and tracking of inventory levels, collaborating with cross-functional teams to optimize inventory processes.
- Assign tasks and responsibilities to team members, ensuring adherence to SOPs and safety guidelines.
- Train and mentor inventory operators on procedures, equipment operation, and safety protocols.
- Conduct regular cycle counts, physical inventories, and reconciliations to identify and resolve discrepancies.
- Monitor inventory levels and stock movements, updating records and generating KPI reports.
- Coordinate with external vendors and suppliers to manage inbound shipments and resolve receiving discrepancies.
- Assist in maintaining a clean, organized, and safe warehouse environment.
- Prepare and present regular reports on inventory performance to senior management.
What We Are Looking For
- Proven experience in warehouse operations or inventory management, with demonstrated leadership skills.
- Strong knowledge of inventory management principles and systems.
- Excellent analytical and problem-solving skills.
- Proficiency in inventory management systems (IMS), warehouse management systems (WMS), and related tools.
- Strong communication and interpersonal skills.
- Results-oriented mindset with a focus on continuous improvement.
- Flexibility to work variable shifts, including evenings, weekends, and holidays.
- Must have NYSC certificate or possess a valid exemption letter
- Candidate must be based in Abuja.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: CS Sales Team Lead
Location: Nigeria
Job Type: Full Time
Job Summary
- As the Customer Support Team Lead, you will drive the performance, growth, and day-to-day operations of our frontline sales and service team. Combining strong leadership with a strategic approach to performance metrics, you will coach and empower agents to hit ambitious sales targets, enhance customer satisfaction, and navigate complex escalations.
What you will be doing
- Lead and manage a team of Customer Service Sales Agents to meet or exceed individual and team sales targets, quotas, and performance metrics.
- Provide ongoing coaching, mentoring, and feedback to team members to improve sales effectiveness, customer service skills, and overall performance.
- Monitor and analyze sales performance data, including conversion rates, average order value, and customer satisfaction scores, and identify opportunities for improvement and development.
- Collaborate with the Customer Service Sales Manager to develop and implement sales strategies, tactics, and action plans to achieve business objectives and targets.
- Conduct regular team meetings, huddles, and training sessions to communicate goals, objectives, and expectations and ensure alignment with company policies and procedures.
- Handle escalated customer inquiries, issues, and complaints in a timely and professional manner, and provide support and guidance to team members as needed.
- Maintain accurate and up-to-date records of sales activities, customer interactions, and performance metrics in CRM systems or databases.
- Foster a positive and collaborative work environment within the team, and lead by example to inspire and motivate team members to achieve their full potential.
- Stay informed about product updates, promotions, and marketing campaigns, and effectively communicate them to team members and customers.
What we are looking for
- Experience in sales or customer service, with demonstrated leadership and coaching skills.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Proven ability to meet or exceed sales targets and performance metrics in a fast-paced and dynamic environment.
- Ability to multitask, prioritize, and manage time effectively to meet deadlines and achieve goals.
- Experience with CRM systems, sales software, and other relevant tools and technologies.
- Flexibility to work evenings, weekends, or holidays as needed to support customer service and sales operations.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Last Mile Team Lead – Door Delivery
Location: Port Harcourt, Rivers
Job Type: Full Time
Job Overview
- The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.
What You Will Be Doing
- Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
- Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
- Monitor driver-customer communication to ensure a positive delivery experience.
- Coach and develop delivery associates to improve day-to-day delivery productivity.
- Provide guidance, training, and support to team members.
- Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
- Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.
- Promote road safety and risk mitigation practices among delivery teams.
- Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
- Foster a positive, collaborative work environment focused on continuous improvement.
What We Are Looking For
- Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software).
- Must have NYSC Certificate or possess a valid exemption letter.
- Candidate must be based in Port Harcourt.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Jumia Nigeria Latest Job Vacancies | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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