Konga Group Recruitment 2026: Marketplace Process Improvement Analyst, Direct Sales Agent, Etc. Jobs
Konga is one of Nigeria’s largest e-commerce groups, operating an extensive online marketplace alongside an omnichannel network of over 20 physical retail stores nationwide. Founded in 2012, the company serves as a comprehensive digital mall for electronics, household appliances, fashion, and daily essentials.
We are recruiting to fill the position below:
Job Title: Marketplace Process Improvement Analyst
Location: Nigeria
Employment Type: Full-time
Job Summary
- We’re looking for a Marketplace Process Improvement Analyst to improve operational processes, optimize marketplace performance, and enhance the experience for merchants, customers, and internal teams.
- You’ll work closely with the Marketplace and Technology teams to identify improvements, resolve system issues, and drive operational efficiency.
Key Responsibilities
- Act as the liaison between Marketplace and Technology teams.
- Monitor marketplace performance and maintain operational dashboards.
- Test platform updates and report bugs or enhancement requests.
- Document and improve marketplace processes and workflows.
- Support merchants and internal users with system-related issues.
- Provide business data and insights to support decision-making.
- Drive continuous process improvements and operational efficiency.
Requirements
- Bachelor’s Degree from a reputable institution.
- 1 – 2 years’ experience in e-commerce, business analysis, project management, customer service, process improvement, or a related field.
- Customer Service Officer experience in an e-commerce or tech environment is an added advantage.
- Strong Microsoft Excel skills; SQL knowledge is a plus.
- Excellent problem-solving and collaboration skills.
Salary
N200,000 – N250,000 per month.
Application Closing Date
31st August, 2026.
How to Apply
Interested and qualified candidates should apply here:
Click here to apply online
Job Title: Direct Sales Agent
Locations: Nigeria
Employment Type: Contract
Job Summary
- We are seeking a Direct Sales Agent to provide excellent customer service, drive sales, maintain product displays, and promote the company’s products, services, and campaigns.
Key Responsibilities
- Welcome and assist customers.
- Handle customer enquiries and complaints.
- Ensure products are properly displayed, arranged, and tagged.
- Promote KongaPay, BNPL, Konga Travels & Tours, and other sales channels.
- Drive sales, negotiate with customers, and achieve targets.
- Provide accurate product information and feedback on pricing and new products.
Requirements
- Minimum of NCE, OND, HND, B.Sc., or equivalent.
- Basic computer and Microsoft Office skills.
- Fast learner with good customer service and communication skills.
Application Closing Date
31st August, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Category Manager
Location: Nigeria
Employment Type: Full-time
Job Summary
- We’re seeking a Category Manager to manage assigned product categories, optimize product assortment, and drive business growth.
- You’ll develop category strategies, build strong supplier relationships, analyze market trends, and improve category performance.
Key Responsibilities
- Manage product categories to maximize sales and profitability.
- Forecast demand and monitor stock levels.
- Source and negotiate with suppliers to secure the best products and pricing.
- Build and maintain strong supplier relationships.
- Monitor market trends and identify growth opportunities.
- Evaluate supplier performance and ensure compliance.
- Collaborate with internal teams to improve category performance and customer satisfaction.
Requirements
- HND or B.Sc. in a related discipline.
- Minimum of 3 years’ experience in Category Management or a similar role.
- Experience in e-commerce, retail, or consumer electronics is an advantage.
- Strong knowledge of category management and supply chain processes.
- Proficiency in Microsoft Excel.
- Excellent analytical, negotiation, communication, and stakeholder management skills.
Salary
N350,000 – N390,000 per month.
Application Closing Date
31st August, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Konga Group Recruitment 2026: Marketplace Process Improvement Analyst, Direct Sales Agent, Etc. Jobs
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
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- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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