1). Ice Cream Expert
Location: Nigeria
Job type: Full Time
Role Description
- This is a full-time, on-site role for an Ice Cream Expert located in Lagos.
- The successful candidate will be responsible for creating, testing, and managing our ice cream products.
- The Ice Cream Expert will also oversee product quality and report directly to the Food & Beverage Director.
Qualifications
- A Degree in Food Science, Culinary Arts, or a related field is preferred
- Experience in ice cream creation, production, and management
- Demonstrated knowledge of ice cream trends and best practices
- Excellent organizational and communication skills
- A commitment to food service excellence
- Familiarity with food safety laws and regulations
- A willingness to work in a fast-paced environment
Application Closing Date
Not Specified.
2). Assistant I.T Manager
Location: Nigeria
Job type: Full Time
Role Description
- The IT Assistant Manager plays a crucial role in supporting the IT department and ensuring the efficient operation of information technology systems.
- This position involves assisting the IT Manager in managing the team, overseeing projects, and maintaining the organization’s IT infrastructure.
Responsibilities
Team Leadership:
- Provide guidance and mentorship to IT staff, ensuring tasks are completed effectively and efficiently.
Project Management:
- Assist in planning, executing, and monitoring IT projects, ensuring they are delivered on time and within budget.
IT Infrastructure Management:
- Oversee the maintenance and operation of servers, networks, and other IT systems to ensure uptime and reliability.
Troubleshooting:
- Assist in diagnosing and resolving hardware, software, and network issues for end-users.
Security:
- Collaborate with the IT Manager to implement and maintain security measures to protect data and systems.
Vendor Management:
- Work with IT vendors and suppliers to procure hardware and software as needed.
Budgeting:
- Help in preparing and managing the IT department’s budget, ensuring cost-effectiveness.
Documentation:
- Maintain documentation of IT systems, procedures, and policies.
User Support:
- Provide technical support to end-users and ensure their technology needs are met.
Compliance:
- Ensure IT operations adhere to relevant laws and regulations.
Added Advantage
- Experience with Inventory Management systems is an added advantage.
- Experience with Hybrid & Cloud Infrastructure
Application Closing Date
Not Specified.
3). Customer Success/Call Centre Executive
Location: Nigeria
Job type: Full Time
Job Role
- The ideal candidate is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the customer life cycle.
- Customer Success Executive is responsible for retention, adoption, and expansion of the brands with an assigned base of customers.
- In summary the top priority for this role is to ensure high-quality experience for our customers, resulting in their satisfaction and advocacy
Job Responsibilities
- Manage relationships with customers to maintain overall customer health and growth.
- Meet and exceed retention goals.
- Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
- Be a spokesperson for the brands with the customer – share our digital transformation vision
- Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
- Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
- Participate in on-boarding activities and product demonstrations post purchase.
- Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
- Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
- Inbound calls
- Outbound calls
- Email Resolution
- Response to life chat ( Whatsapp,Google review).
- Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.
Requirements
- Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
- Minimum of 2 years Experience as a Call Centre Agent.
- Customer retention and growth experience.
- Understand Customer Journey.
- Customer satisfaction oriented.
- Exceptional professional communication skills.
- Strong administration, analytical and organizational skills, with a systematic approach to problems.
- Strong networking & relationship building skills.
- Self-driven, able to work independently as well as a good team player.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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