Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.
We are recruiting to fill the following positions below:
Job Title: Customer Success Manager
Location: Nigeria
Employment Type: Full-time
Job Brief
- We are looking for a Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.
- A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.
- Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
Requirements and Skills
- Interested candidates should possess a Bachelor’s Degree with 4-10 years experience.
- Proven work experience as a Customer Success Manager, BPO or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- A communications, Business Administration or marketing degree is preferred or relevant industry experience.
Salary
N200,000 – N300,000 / Month.
Application Closing Date
30th September, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Job Title: Customer Care Representative
Location: Nigeria
Employment Type: Full-time
Job Description
- Receiving calls, calling and attending to customers needs.
- Provide customers with needed information and support
- Make outbound calls
- Receive inbound calls
- Utilize computer technology to handle a high volume of calls
- Send and reply emails and messages.
Requirements
- Candidates should possess an HND / B.Sc Degree with 2 – 3 years relevant work experience.
Salary
N70,000 Monthly.
Application Closing Date
30th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Team Lead
Location: Nigeria
Employment Type: Full-time
Requirements
- The candidates should have at least 4 years of experience managing sales teams and converting prospects in the Generator and Power Equipment market.
Salary
- Salary: N75,000 – N80,000 monthly with commission.
Application Closing Date
31st September, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
Job Title: Training Assistant
Location: Nigeria
Employment Type: NYSC
Job Type: Full Time
Responsibilities
- Assisting the Training lead and Trainers.
- Identify the training needs of the organization.
- Coordinating day-to-day training logistics, such as organizing files, ordering supplies, responding to inquiries regarding coaching sessions, etc.
- Managing the training calendar
- Compiling the training objectives
- Improve engagement, learning and retention to meet the changing needs of the clientele.
- Ensures that training materials and programs are current, accurate and effective.
- Drive brand values through all training and development activities.
- Select and manage resources, including working with clients and 3rd party training providers to develop and deliver training.
- Effectively communicate with team members, trainees and management.
Requirements
- HND / Bachelor’s Degree or Master’s Degree in Mass Communication / English language / Linguistics / Public Administration / Training and development / Educational management and planning or other related fields.
- Candidate must be within the age bracket 20 – 35years
- Relevant experience (1 – 3 years) as a Training assistant is an advantage
- Strong Teaching/Training skill.
- Excellent organizational and time-management skills
- High computer literacy and ability to learn new software.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
- Must be a serving corp member willing to serve for a year with company.
- Must reside around Ikeja axis, Lagos preferably mainland axis.
Benefits
HMO Coverage and Salary.
Application Closing Date
30th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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