Lead Enterprise Support Company Limited Recruitment 2026: Social & Digital Media Marketing Officer, Head, Agent Banking, Etc. Jobs

Job Title: Head, Agent Banking

Location: Nigeria
Employment Type: Full-time
Industry: Microfinance Banking

About the Role

• We are seeking an experienced, innovative, and commercially driven professional to lead our Agent Banking Department. The successful candidate will provide strategic leadership for the Bank’s Agent Banking business by driving agent network expansion, increasing digital financial services adoption, growing transaction volumes, enhancing financial inclusion, and delivering sustainable revenue growth.
• The ideal candidate will be responsible for developing and implementing strategies that strengthen the Bank’s agent network, improve customer accessibility, ensure regulatory compliance, minimize operational risks, and position the Agent Banking channel as a key driver of the Bank’s business growth.

Key Responsibilities
Strategic Leadership & Business Development:

• Develop and execute the Bank’s Agent Banking strategy in line with corporate goals.
• Prepare and implement annual business plans, budgets, and growth initiatives.
• Identify emerging market opportunities, industry trends, and innovative business solutions.
• Drive the achievement of revenue, profitability, transaction, and customer acquisition targets.
• Develop strategic partnerships that support the growth of the Agent Banking business.

Agent Network Development:

• Lead the recruitment, onboarding, activation, and retention of high-performing agents.
• Expand the Bank’s agent network across urban, semi-urban, rural, and underserved communities.
• Ensure optimal distribution and productivity of agents across all operating locations.
• Build and maintain strong relationships with super agents, aggregators, fintech companies, payment service providers, and other strategic partners.

Business Growth & Financial Inclusion:

• Drive customer acquisition through the Agent Banking channel.
• Promote financial inclusion by expanding access to affordable financial services.
• Increase adoption of digital banking products and services through the agent network.
• Drive business growth across savings mobilization, loans, digital banking, and other retail banking products.

Transaction & Digital Channel Growth:

• Lead initiatives that increase transaction volumes across the Bank’s Agent Banking services, including:
  • Cash deposits and withdrawals
  • Cash-in and cash-out services
  • Funds transfers
  • Bill payments
  • Savings mobilization
  • Account opening
  • Loan origination and repayments
  • Airtime and data recharge
  • BVN/NIN-related services (where applicable)
  • Digital banking enrolment
  • Cross-selling of the Bank’s financial products and services

Revenue & Profitability:

• Drive growth in transaction volumes and fee-based income.
• Improve profitability through operational efficiency and effective cost management.
• Develop initiatives that increase channel utilization and revenue generation.
• Monitor business performance and implement corrective actions where required.

Agent Performance Management:

• Establish performance standards and KPIs for agents.
• Monitor productivity, transaction volumes, revenue contribution, and customer acquisition.
• Implement initiatives that improve agent activation, retention, and operational efficiency.
• Conduct periodic business reviews and recommend performance improvement strategies.

Training & Capacity Building:

• Develop and coordinate onboarding programmes for newly recruited agents.
• Organize regular training and refresher sessions on products, digital platforms, regulatory requirements, customer service, and operational procedures.
• Develop user guides, training manuals, and standard operating procedures.
• Evaluate training effectiveness and implement continuous improvement initiatives.

Customer Experience:

• Ensure agents consistently deliver exceptional customer service.
• Monitor customer complaints and ensure timely resolution.
• Improve customer satisfaction through service quality initiatives.
• Promote a customer-centric culture across the entire agent network.

Risk Management & Regulatory Compliance:

• Ensure full compliance with the Central Bank of Nigeria (CBN) Agent Banking Guidelines, AML, KYC, and all applicable regulations.
• Develop and implement effective controls to minimize fraud, operational risks, and compliance breaches.
• Monitor agent activities to detect suspicious transactions and prevent fraud.
• Conduct periodic compliance reviews and risk assessments.
• Collaborate with Risk Management, Compliance, Internal Audit, and Operations teams to strengthen internal controls.

Stakeholder Management:

• Build strong relationships with regulators, fintech companies, payment service providers, aggregators, technology partners, and other key stakeholders.
• Collaborate with Business Development, Operations, Technology, Marketing, Finance, Risk, Compliance, Internal Audit, and Branch Operations to ensure seamless service delivery.
• Represent the Bank at industry engagements, regulatory meetings, and financial inclusion initiatives.

Leadership & People Management:

• Provide strategic leadership to the Agent Banking Department.
• Lead, mentor, coach, and develop departmental staff.
• Set performance objectives and ensure achievement of departmental goals.
• Foster a culture of innovation, accountability, collaboration, and continuous improvement.

Reporting & Performance Management:

• Prepare weekly, monthly, quarterly, and annual management reports.
• Monitor departmental KPIs and business performance.
• Present business performance reports and strategic recommendations to Executive Management.
• Maintain accurate management information and business intelligence reports.

Key Performance Indicators (KPIs)
Performance will be measured using, but not limited to:

Business Growth:

• Growth in active agents
• Agent activation and retention rate
• Expansion into new markets and underserved communities
• Geographic coverage
• Customer acquisition through Agent Banking

Transaction Performance:

• Monthly transaction volume and value
• Cash-in and cash-out transactions
• Funds transfer volumes
• Bill payment transactions
• Loan origination and repayment volumes
• Number of accounts opened through agents
• Agent productivity

Financial Performance:

• Agent Banking revenue
• Fee income growth
• Channel profitability
• Revenue per active agent
• Return on Investment (ROI)
• Budget performance
• Cost efficiency

Financial Inclusion:

• Rural customer acquisition
• Growth in digital banking adoption
• Savings accounts opened through agents
• Number of previously unbanked customers onboarded
• Customer retention
• Financial inclusion outreach

Risk & Compliance:

• Fraud incidence and fraud loss ratio
• Operational losses
• Agent compliance score
• KYC/AML compliance
• Regulatory compliance
• Suspicious transaction reporting
• Customer complaints resolved within SLA

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Marketing, or any related discipline.
• Professional certification such as ACIB, CIBN, PMP, or other relevant qualifications will be an added advantage.
• Must have 8–10 years’ banking experience.
• At least 5 years’ experience in Agency Banking, Retail Banking, Digital Banking, Business Development, Financial Inclusion, or related functions.
• Minimum of 3 years’ experience in a leadership or management role.

Required Knowledge:

• Agency Banking operations
• Digital Financial Services (DFS)
• Retail and Microfinance Banking
• CBN Agent Banking Guidelines
• Financial Inclusion
• Business Development
• Sales Management
• Risk Management
• Fraud Prevention
• Budgeting and Performance Management

Required Skills:

• Strategic leadership and execution
• Business development and sales management
• Relationship and stakeholder management
• Negotiation and influencing skills
• Strong analytical and problem-solving ability
• Data analysis and business reporting
• Team leadership and people management
• Excellent communication and presentation skills
• Planning, organization, and project management
• Customer relationship management
• Sound commercial and financial acumen

Personal Attributes:
The ideal candidate should possess:

• Strong leadership presence
• High integrity and professionalism
• Results-oriented mindset
• Strategic thinking capability
• Excellent interpersonal skills
• Innovative and commercially focused
• Strong decision-making ability
• Ability to work under pressure and deliver results
• Passion for financial inclusion and digital transformation

Salary

• Very Attractive and Competitive

Why Join Us?

• We offer an excellent career opportunity for experienced professionals seeking to make significant impact in the financial services sector. Successful candidates will enjoy a competitive remuneration package, opportunities for career advancement, continuous professional development, and the chance to lead one of the Bank’s strategic growth channels.

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidate should
Click here to apply online

Job Title: Social & Digital Media Marketing Officer

Location: Nigeria
Employment Type: Full-time
Industry: Microfinance Banking

Job Summary

• We are seeking a highly creative, result-driven, and experienced Social & Digital Media Marketing Officer to develop and execute innovative digital marketing strategies that enhance brand visibility, drive customer engagement, generate qualified business leads, and support the growth of our financial products and services.
• The successful candidate will manage the organization’s digital presence across multiple social media platforms, create compelling content, grow online communities, protect the brand’s reputation, and collaborate with internal stakeholders to achieve business objectives.

Key Responsibilities
Digital Marketing Strategy:

• Develop and implement social media and digital marketing strategies aligned with the Bank’s business objectives.
• Create quarterly digital marketing plans to promote Savings, SME Loans, Fixed Deposits, Digital Banking, and other financial products.
• Develop and manage monthly content calendars across all digital platforms.
• Conduct market research, competitor analysis, and identify emerging digital marketing trends.

Content Development & Brand Management:

• Create engaging and high-quality content including graphics, videos, reels, carousels, blogs, and live sessions.
• Develop compelling copy that educates, informs, and converts prospective customers.
• Ensure consistency of the Bank’s brand identity, messaging, tone, and visual standards across all digital channels.
• Optimize content using SEO best practices, hashtags, keywords, and accessibility standards.

Social Media Management:

• Manage the Bank’s presence across Facebook, Instagram, LinkedIn, X (Twitter), YouTube, TikTok, WhatsApp Business, and other relevant platforms.
• Grow online communities through meaningful engagement and relationship management.
• Monitor comments, messages, reviews, and customer enquiries while ensuring timely responses and appropriate escalation where necessary.

Lead Generation & Business Growth:

• Develop digital campaigns that generate quality leads for Savings Accounts, SME Loans, Fixed Deposits, Digital Banking solutions, and other products.
• Monitor customer acquisition funnels from social media to account opening.
• Work closely with Retail Banking, Sales, and Customer Service teams to convert digital leads into customers.
• Track campaign performance using UTM parameters, CRM systems, Google Analytics, and social media analytics.

Digital Advertising:

• Plan, execute, and optimize paid advertising campaigns across Meta, LinkedIn, X, Google, and other digital platforms.
• Conduct A/B testing to improve campaign effectiveness and return on investment.
• Manage advertising budgets efficiently to maximize conversions.

Brand Reputation & Risk Management:

• Monitor online conversations relating to the Bank.
• Identify fake accounts, impersonation pages, scams, and reputational risks while coordinating prompt corrective actions.
• Publish customer awareness and fraud prevention campaigns.

Stakeholder Collaboration:

• Work closely with Marketing, Retail Banking, Digital Banking, Corporate Communications, Customer Service, Compliance, Sustainability, and Human Resources teams.
• Support employer branding initiatives and corporate communication campaigns.
• Coordinate digital coverage for events, CSR initiatives, product launches, and public relations activities.

Performance Reporting:

• Prepare weekly and monthly performance reports with actionable insights.
• Measure campaign effectiveness using relevant digital marketing metrics.
• Recommend continuous improvements based on analytics and market trends.

Key Performance Indicators (KPIs)
Performance will be measured using, but not limited to:

• Growth in followers and online community across all platforms
• Reach, impressions, engagement rate, shares, and video views
• Website traffic generated from social media
• Click-through rate (CTR) and campaign conversion rates
• Number of qualified leads generated
• Customer acquisition and account openings from digital campaigns
• Average response and resolution time for customer enquiries
• Campaign ROI and digital advertising performance
• Brand sentiment and online reputation
• Timely execution of approved content calendar
• Compliance with brand, regulatory, and governance standards

Qualifications & Experience

• Bachelor’s Degree in Marketing, Mass Communication, Business Administration, Digital Marketing, Public Relations, or any related discipline.
• 4–6 years’ experience in Social Media Marketing, Digital Marketing, or Content Marketing within the banking, financial services, fintech, or consumer goods sector.
• Professional certifications in Digital Marketing will be an added advantage.

Required Skills:

• Strong knowledge of digital marketing strategies and social media management.
• Excellent content writing, copywriting, and storytelling skills.
• Proficiency in Meta Business Suite, LinkedIn Campaign Manager, Google Analytics, YouTube Studio, and other digital marketing tools.
• Knowledge of SEO, Google Analytics, UTM tracking, and social media advertising.
• Basic graphic design and video editing skills.
• Strong analytical, reporting, and presentation skills.
• Excellent communication and interpersonal skills.
• Strong project management and stakeholder engagement abilities.
• Good understanding of financial services marketing and regulatory compliance.
• Ability to manage multiple projects and meet tight deadlines.

Personal Attributes:
The ideal candidate should possess:

• Creativity and innovation
• Strong commercial and business acumen
• Excellent problem-solving ability
• Attention to detail
• Results-oriented mindset
• High level of integrity and professionalism
• Strong customer focus
• Ability to work independently and collaboratively
• Excellent organizational and time management skills
• Passion for digital innovation and continuous learning.

Salary
Very Attractive and Competitive

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidate should
Click here to apply online

Job Title: Business Development Manager

Locations: Abuja (FCT), Lagos, Benin – Edo, Port Harcourt – Rivers, and Ibadan – Oyo
Employment Type: Full-time
Industry: Health Maintenance Organization (HMO)

Job Summary

• Our client is seeking to recruit a highly motivated, ambitious, and results-driven Business Development Manager to drive business growth, expand market share, and acquire new corporate clients.
• The ideal candidate will be responsible for identifying new business opportunities, developing strategic partnerships, and delivering sustainable revenue growth through effective sales and relationship management.
• This role is ideal for a high-performing sales professional with proven experience in business development outside the HMO industry, who thrives in a target-driven environment and is passionate about achieving exceptional results.

Key Responsibilities

• Develop and implement effective business development strategies to achieve the organization’s revenue and growth objectives.
• Identify, prospect, and acquire new corporate, SME, and group
• Build, nurture, and maintain strong relationships with corporate clients, insurance brokers, business partners, and other key stakeholders.
• Prepare and deliver persuasive business proposals, presentations, and product demonstrations to prospective clients.
• Negotiate business deals and successfully close new sales
• Collaborate with the underwriting, operations, and customer service teams to ensure seamless onboarding and excellent client experience.
• Monitor industry trends, competitor activities, and emerging market opportunities to develop winning sales strategies.
• Consistently achieve and exceed monthly, quarterly, and annual sales
• Represent the organization at business meetings, conferences, exhibitions, networking events, and industry forums.
• Maintain an active sales pipeline and provide periodic reports on sales performance, business opportunities, market intelligence, and client engagement activities.
• Ensure excellent customer relationship management to improve client retention and satisfaction.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Insurance, or any related discipline.
• Candidates should preferably be between 28 and 32 years of age
• Minimum of 4 years’ proven experience in Business Development, Sales, or Corporate Marketing.
• Demonstrated track record of consistently meeting or exceeding sales
• Excellent communication, presentation, negotiation, and persuasive selling
• Strong business acumen with the ability to identify and convert new business
• Excellent networking, relationship management, and client engagement
• Self-motivated, energetic, resilient, and highly performance-
• Proficiency in Microsoft Office Suite and CRM tools is an added

Benefits

• Very Attractive & Competitive Salary
• Lucrative Performance-Based Commission
• Health Insurance
• Pension Scheme
• Company Phone and Internet Allowance
• Professional Development and Career Growth Opportunities
• Dynamic, Innovative, and Fast-Paced Work Environment.

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Information Technology & Digital Partnerships Supervisor

Location: Nigeria
Employment Type: Full-time
Industry: Microinsurance

Job Summary

• We need a Tech-driven sales professional for the position of Information Technology and Partnership Supervisor to Lead technology-driven business growth by managing IT infrastructure, building strategic partnerships, implementing digital sales and marketing initiatives, and leveraging data and technology to expand market reach, improve customer engagement, and deliver innovative microinsurance solutions to targeted customer segments.

Digital Marketing & Business Development:

• Develop and implement digital marketing strategies that increase customer acquisition and brand visibility.
• Coordinate internal digital marketing activities across multiple online platforms.
• Monitor campaign performance and optimize marketing initiatives for improved results.
• Support lead generation and customer retention initiatives.
• Track digital sales performance against approved business targets.
• Collaborate with Marketing and Business Development teams to increase market share.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Information Systems, or any related discipline.
• Master’s Degree will be an added advantage.
• Professional certifications such as ITIL, PMP, Prince2, Digital Marketing, Google Analytics, Microsoft, Cisco, AWS, or related certifications will be an added advantage.
• 5 – 7 years’ progressive experience in Information Technology, Digital Transformation, “Business Development”, Sales, Partnerships, or related functions.
• Experience within the Insurance, Microinsurance, Financial Services, Fintech, or Microfinance industry is highly desirable.
• Previous experience working with Cooperatives, Trade Associations, MFIs, or Financial Inclusion programmes will be an added advantage.

What We Offer

• Highly Competitive Salary.
• Health Insurance (HMO) for employee and eligible dependants.
• Pension Contribution.
• Annual Leave.
• Continuous Learning and Professional Development.
• Career Growth Opportunities.
• Collaborative and Innovative Work Environment.

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Job Title: IT Manager

Location: Nigeria
Employment Type: Full-time
Industry:Health Maintenance Organization (HMO)

Job Summary

• The IT Manager will be responsible for providing strategic leadership for the Company’s Information Technology operations by ensuring the availability, security, efficiency, and continuous improvement of all IT systems supporting healthcare administration, claims processing, customer service, digital channels, and business operations.
• The successful candidate will oversee IT infrastructure, cybersecurity, cloud technologies, enterprise applications, vendor management, and digital transformation initiatives while ensuring compliance with relevant regulatory and industry standards.

Key Responsibilities
IT Strategy & Leadership:

• Develop and implement the Company’s Information Technology strategy in alignment with business objectives.
• Lead the planning, implementation, and continuous improvement of enterprise technology solutions.
• Provide strategic direction for the IT Department and manage day-to-day technology operations.
• Drive digital transformation initiatives that improve operational efficiency and customer experience.

IT Infrastructure Management:

• Oversee the Company’s IT infrastructure, including servers, networks, cloud platforms, databases, storage systems, and communication technologies.
• Ensure maximum system availability, reliability, scalability, and performance.
• Monitor infrastructure performance and recommend technology upgrades where necessary.
• Manage system capacity planning and infrastructure optimization.

Enterprise Applications & Business Systems:

• Manage and support the Company’s core HMO platform, CRM, customer portals, payment systems, and other enterprise applications.
• Coordinate system upgrades, integrations, and implementation of new business applications.
• Collaborate with business units to identify technology solutions that improve operational processes.
• Ensure seamless integration between healthcare administration systems and other business applications.

Leadership & People Management:

• Lead, mentor, and develop the IT team.
• Conduct performance evaluations and identify training needs.
• Foster innovation, collaboration, accountability, and continuous learning.
• Promote a high-performance culture within the department.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or any related discipline.
• Master’s Degree will be an added advantage.
• Minimum of 7 years’post-NYSC experience in Information Technology.
• At least 4 years’experience in a managerial or supervisory role.
• Experience within the Health Maintenance Organization (HMO), Healthcare, Insurance, Financial Services, or Fintechindustry is highly preferred.

Salary
N450,000 Gross Monthly.

What We Offer

• Health Insurance (HMO)
• Pension Scheme
• Performance-Based Bonus
• Professional Development & Training Opportunities
• Career Growth Opportunities
• Supportive and Collaborative Work Environment.

Application Closing Date
30th August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online