Are you looking for an opportunity to build a rewarding career with one of Africa’s fastest-growing fintech companies? Moniepoint Hiring Across Nigeria: See Requirements and How to Apply. Moniepoint Incorporated has announced exciting job openings for talented professionals who want to make a real impact in the banking and business technology sector.
As a leading global business payments and banking platform, Moniepoint continues to empower more than 600,000 businesses across Africa by providing innovative financial tools that help entrepreneurs grow and scale successfully. The company is now inviting qualified candidates to apply for the positions of Implementation Officer (South East) and Customer Experience Researcher.
If you are passionate about customer success, technology, innovation, and helping businesses thrive, this could be the opportunity you have been waiting for.
Moniepoint Recruitment 2026 for Implementation Officer (South East)
Job Title
Implementation Officer (South East)
Location
Anambra State (Hybrid Work Model)
Why This Implementation Officer Job Matters
The Implementation Officer plays a critical role in ensuring that new retail customers successfully integrate and adopt the Moniebook POS solution into their daily business operations.
This position serves as the bridge between sales and long-term customer success by helping newly onboarded customers gain confidence in using the platform effectively. The successful candidate will work closely with retailers, provide training, customize onboarding experiences, and ensure businesses achieve maximum value from Moniebook within their first 30 to 60 days.
This role is ideal for professionals who enjoy working directly with customers, solving problems, building relationships, and driving business growth.
Key Responsibilities for Implementation Officer Recruitment
Customer Onboarding and Implementation
- Develop customized onboarding plans for new customers.
- Guide businesses from registration to full operational adoption.
- Establish clear onboarding milestones and success metrics.
Product Setup and Configuration
- Assist customers with Moniebook POS installation and configuration.
- Ensure the platform aligns with each retailer’s unique workflow and operational requirements.
Customer Training and Support
- Conduct engaging one-on-one and group training sessions.
- Educate retail teams on product features and best operational practices.
- Build customer confidence in using the platform independently.
Adoption Monitoring and Customer Success
- Track product usage, transaction volumes, and engagement levels.
- Identify customers experiencing adoption challenges.
- Provide proactive support to improve product utilization.
Relationship Building and Retention
- Build strong customer relationships during the critical onboarding period.
- Foster trust and ensure a smooth transition to Account Management teams.
Benefits of Working with Moniepoint
Successful candidates will have the opportunity to:
- Work with one of Africa’s leading fintech companies.
- Contribute to the success of thousands of businesses.
- Build valuable experience in customer success and financial technology.
- Collaborate with innovative and high-performing teams.
- Enjoy a flexible hybrid working environment.
Application Deadline
Not Specified
How to Apply for Moniepoint Implementation Officer Recruitment
Interested and qualified candidates should submit their applications through the official Moniepoint recruitment portal.
Application Link: https://job-boards.eu.greenhouse.io/moniepoint/jobs/4828016101
Moniepoint Customer Experience Researcher Recruitment 2026
Customer Experience Researcher Job Opportunity in Nigeria
Job Title
Customer Experience Researcher
Location
Nigeria
About the Customer Experience Researcher Position
Moniepoint is seeking a highly motivated Customer Experience Researcher to join its product organization and help shape customer-centered solutions.
The successful candidate will conduct qualitative and mixed-method research aimed at understanding customer behaviors, motivations, challenges, and expectations across Moniepoint’s products and services.
Working alongside product managers, engineers, and designers, the researcher will transform customer insights into actionable recommendations that drive product innovation and improve user experiences.
This role is particularly suitable for professionals with a passion for research, human-centered design, and customer advocacy.
Key Responsibilities for Customer Experience Researcher Recruitment
Research Planning and Strategy
- Design comprehensive research plans and methodologies.
- Develop discussion guides, participant screeners, and testing materials.
- Define research objectives aligned with business goals.
Qualitative and Mixed-Methods Research
- Conduct in-depth interviews (IDIs).
- Lead usability testing and concept validation studies.
- Perform ethnographic and diary studies.
- Facilitate focus groups and customer feedback sessions.
Customer Insight Development
- Analyze customer experiences, behaviors, and pain points.
- Generate actionable recommendations for product teams.
- Present findings to stakeholders in a clear and compelling manner.
Participant Recruitment and Management
- Recruit diverse research participants.
- Coordinate research activities and participant engagement.
- Ensure representative customer feedback is captured.
Continuous Customer Discovery
- Maintain ongoing customer engagement activities.
- Continuously gather insights that support product improvement.
- Advocate for customer needs throughout the product development lifecycle.
Who Should Apply?
This opportunity is ideal for professionals with experience in:
- User Experience (UX) Research
- Customer Experience (CX) Research
- Product Research
- Behavioral Research
- Human-Centered Design
- Market Research
- Qualitative Research
Candidates who enjoy uncovering insights and influencing product decisions will find this role particularly rewarding.
Application Deadline
Not Specified
How to Apply for Moniepoint Customer Experience Researcher Recruitment
Interested and qualified candidates should submit their applications through the official Moniepoint recruitment platform.
Apply Online Now.
Why You Should Consider Moniepoint Recruitment 2026
Moniepoint has established itself as one of Africa’s most innovative fintech companies, helping hundreds of thousands of businesses access modern financial solutions. Working with Moniepoint offers professionals the chance to contribute to meaningful innovation while building valuable career experience in a rapidly expanding industry.
Whether you are passionate about customer onboarding, business technology implementation, user research, or customer experience improvement, these openings provide an excellent opportunity to advance your career while making a measurable impact.
Qualified candidates are encouraged to apply as soon as possible.