Moniepoint Incorporated Latest Recruitment: Team Lead, System Administrator, Etc. Jobs

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Team Lead, System Administrator

Location: Lagos

About the Role

• The Team Lead, Systems Administration is a senior individual contributor who also leads the IT infrastructure team tactically.
• This role is responsible for both the hands-on delivery of complex systems work and the orchestration of team priorities, standards, and output quality.
• The ideal candidate combines deep technical expertise in networking, cloud infrastructure, security, and automation with the leadership capability to coach a team, enforce SOPs, and drive measurable operational excellence, including leveraging AI tools to optimise how the team works.
• This role sits at the Team Lead level in Moniepoint’s Talent Architecture. Success is defined not only by personal technical output, but by the team’s consistent performance and delivery against infrastructure-wide targets.

Scope & Decision Horizon:

• Leads the IT infrastructure team tactically. Success is the orchestration of people and priorities to ensure the team’s immediate output aligns with the broader roadmap.

Principal Duties and Responsibilities
Team Leadership & Operations:

• Lead, coordinate, and coach a team of Systems Administrators, ensuring consistent output quality and adherence to SOPs.
• Management team workload, prioritise tasks across competing demands, and ensure SLA compliance across all infrastructure functions.
• Conduct regular 1:1s, deliver direct and specific performance feedback, and actively develop team members’ technical skills.
• Design and enforce team workflows and escalation paths, ensuring quality is consistent regardless of who executes the task.
• Own team-level metrics: system uptime (99.9%+), ticket SLAs, incident response times, and end-user satisfaction.
• Identify gaps in team capability or process and proactively close them through training, tooling, or workflow redesign.

Infrastructure Management:

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualisation platforms (Proxmox).
• Administer and optimise Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).
• Plan and execute system upgrades with minimal downtime; optimise for performance, reliability, and cost efficiency.

Cloud & Network Infrastructure:

• Design, deploy, and manage cloud network environments across GCP, OCI, and Azure, Outpost, including VPCs, subnets, peering, firewall rules, and private connectivity.
• Administer and optimise BGP routing policies, virtual routers (vRTF), and F5 load balancers across the enterprise network and cloud environments.
• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement and maintain network security protocols, VLANs, VPNs, and network segmentation across on-premise and cloud environments.
• Manage DNS, DHCP, Directory as a Service, and other core network services.
• Monitor network performance, analyse bandwidth utilisation, and implement QoS policies.

AI Tools & Workflow Automation:

• Manage, maintain, and evaluate AI tools used across the IT and infrastructure function, ensuring reliability, access control, and appropriate use.
• Build and maintain automation workflows using n8n and similar platforms to optimise repetitive operational processes.
• Design and implement AI-assisted workflows for network deployment, incident triage, and infrastructure monitoring.
• Coach team members on responsible AI integration, when to use AI tools, how to validate outputs, and where human review is required.
• Identify opportunities to reduce manual toil through intelligent automation and continuously improve the team’s automation capabilities.

Telephony & Unified Communications:

• Administer and maintain the xCALLY PBX platform, including call routing, IVR configuration, queue management, and agent provisioning.
• Troubleshoot telephony incidents end-to-end: SIP trunks, PBX dial plans, voice quality, and carrier integration.
• Coordinate with ISPs and telecom carriers to ensure uptime and quality of voice services across all sites.

Automation & Scripting:

• Develop and maintain automation scripts (Python, PowerShell, Bash) to eliminate repetitive tasks and improve operational efficiency.
• Utilise Infrastructure as Code tools (Terraform, Ansible) for consistent and scalable infrastructure deployment.
• Build and maintain monitoring and alerting solutions using Prometheus, Grafana, and Nagios.
• Document automation and tooling clearly enough for an Associate-level team member to execute independently.

Security & Compliance:

• Implement and enforce IT security policies, access controls, and data protection measures across on-premise and cloud environments.
• Manage endpoint security solutions, patch management, and privileged access management.
• Manage user authentication systems, including SSO, MFA, and identity governance.
• Lead incident response: manage security events, conduct Root Cause Analyses (RCA), and implement permanent fixes.

User Endpoint & Technical Support:

• Oversee onboarding and offboarding procedures, ensuring seamless first-day experiences and complete account lifecycle management.
• Administer Google Workspace, including user provisioning, group management, Drive policies, and app integrations.
• Manage MDM solutions for corporate devices across Windows, macOS, iOS, and Android.
• Provide or oversee expert-level L2/L3 support, ensuring timely resolution and minimal user disruption.
• Manage IT asset inventory, lifecycle, and procurement coordination.

Requirements
Education & Experience:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of proven experience in systems administration, infrastructure, or network engineering roles.
• At least 2 years of formal or informal team leadership, including coaching, delegation, and performance feedback.
• Relevant industry certifications (CompTIA, Cisco, Microsoft, GCP/Azure/OCI cloud, Linux) are highly desirable, but not compulsory.

Technical Skills:

• Advanced proficiency in Active Directory / Directory as a Service (e.g., JumpCloud); Linux/Unix administration (RHEL, CentOS, Ubuntu, Debian).
• Cloud networking expertise across GCP, OCI, and Azure: VPCs, subnets, load balancers, private service connect, VPN gateways, and cloud firewall management.
• Deep understanding of TCP/IP, BGP routing protocols, switching, VLANs, and enterprise network architecture across data centre and WAN environments.
• Hands-on experience with virtual routers (vRTF), F5 load balancers, and enterprise networking equipment (Cisco, Ubiquiti).
• Virtualisation experience with Proxmox; data centre operations including rack and stack, power, cooling, and structured cabling.
• Experience administering xCALLY PBX or equivalent enterprise telephony/unified communications platforms.
• Proficiency in scripting: Python, PowerShell, Bash; experience with Ansible and Terraform.
• Hands-on experience with n8n or equivalent workflow automation platforms for building and managing operational automations.
• Experience managing AI tools within an IT environment, including access control, integration, and responsible use governance.
• Experience with monitoring tools (Grafana, Prometheus, Nagios, PRTG) and endpoint/MDM management platforms.
• Proficiency in Google Workspace administration: user and group management, Drive, Gmail, Meet, and third-party app integrations.
• Advanced infosec tooling experience (e.g., CrowdStrike); knowledge of Disaster Recovery protocols and DR drills.
• Experience with Jira Service Management; understanding of SLIs, SLOs, and SLAs.

Leadership & Soft Skills:

• Proven ability to lead a technical team: delegate effectively, deliver feedback, and develop others.
• Exceptional analytical and systematic troubleshooting approach; moves fast without compromising rigour.
• Strong documentation discipline — produces SOPs and runbooks clear enough for junior team members to execute.
• Candid communicator: surfaces risks early, documents dissent, and challenges direction constructively.
• Customer-obsessed: identifies and permanently resolves recurring pain points, not just individual tickets.

Working Conditions:

• This role may require occasional weekend or after-hours work to perform system maintenance, upgrades, and respond to critical incidents.
• Physical requirements may include lifting equipment up to 50 lbs.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, and health insurance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A technical interview with a member of the Infrastructure team.
• A take-home assessment
• A behavioral and technical interview with a member of the executive team.

Job Title: Principal Mobile Engineer (POS Terminal)

Location: Lagos (Remote)

About the Role

• As a Principal Mobile Engineer (POS-Terminal) at Moniepoint, you will be responsible for designing and leading the architecture of our POS terminal solutions across multiple platforms.
• You will ensure the scalability, security, performance, and reliability of our POS systems and related applications, including mobile apps for repair scheduling and maintenance.
• While the majority of our terminals are currently based on Android Native, your expertise in cross-platform solutions (e.g., Flutter, C, JavaScript) will be crucial as we expand and diversify our portfolio.
• You’ll play a critical role in shaping the direction of our POS-related products, collaborating with cross-functional teams, and ensuring the technical vision aligns with the company’s broader strategic goals.

What You Will Do

• Lead the design and architecture of POS terminal solutions, ensuring security, scalability, performance, and integration with various hardware and payment systems.
• Develop and maintain architectural documents and diagrams for POS terminal systems, ensuring all platforms are well documented and up to date.
• Make architectural decisions on POS terminal software, integrating various payment technologies, EMV standards, and ensuring hardware compatibility.
• Lead the development of POS-related applications
• Optimize system performance and security, particularly around payment processing and EMV protocols.
• Participate in planning sessions with product and engineering teams to ensure solutions meet market needs and business goals.
• Conduct code reviews and ensure best practices for mobile and embedded systems development, especially for Android Native development.
• Define and enforce software engineering best practices across the POS and related teams to improve efficiency and developer productivity.
• Ensure the stability and reliability of POS terminal products and applications, monitoring system performance and troubleshooting as necessary.
• Provide technical mentorship to engineering teams, helping them grow their skills and contribute to the broader technical vision.
• Participate in the hiring process, screening engineers with expertise in POS systems, mobile, and embedded development.

Requirements
To succeed in this role, we think you should have:

• At least 8 years of experience in system design, architecture, and development, specifically in the POS terminal domain.
• Strong expertise in Android Native development (Java/Kotlin), with a deep understanding of Android-based POS terminal solutions.
• Experience in cross-platform mobile development, such as Flutter, and familiarity with other POS application platforms (e.g., C, JavaScript) is a plus.
• Strong knowledge of EMV (Europay, Mastercard, and Visa) security protocols, including chip-based transactions, encryption, and key management.
• Experience with hardware integration for POS devices, such as card readers, pin pads, printers, and other peripherals.
• Deep understanding of payment systems architecture, including integration with payment processors and gateways.
• Knowledge of software quality assurance principles and their application in financial systems.
• Excellent problem-solving skills with an ability to manage complex system interactions and adapt to changing requirements.
• Strong communication skills, capable of presenting complex technical concepts clearly to both technical and non-technical stakeholders.
• Leadership abilities with a focus on mentoring engineers and driving process improvements within the team.

What to expect in the hiring process:

• A preliminary phone call with one of our recruiters
• A Takehome Hackerrank test.
• A Technical interview session with our Engineering Team
• A Technical and Behavioural Interview with our Head of Mobile Engineering
• A Behavioral and Technical interview with a member of the Executive team.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should
Click here to apply online

Job Title: Collections Agent

Location: Lekki Phase 1, Lagos
Employment Status: Outsourced

Roles & Responsibilities

• The Collections Agent is responsible for managing delinquent  loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels.
• The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines.
• The officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions.
  CompareCRMs
• Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.
• Contact customers via approved communication channels to negotiate repayment and secure commitments.
• Accurately document all customer interactions, agreements, and case updates in the system.
• Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.
• Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.
• Meet daily, weekly, and monthly recovery and productivity targets.
• Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.
• Maintain professional conduct and deliver customer-focused communication at all times.

Requirements

• 1–2 years’ experience in loan collections, credit control, or call center operations (preferred).
• Strong negotiation, persuasion, and objection-handling skills.
• Excellent verbal communication and interpersonal skills.
• Experience working with CRM, loan management, or call management systems is desirable.
  CompareLoan Rates
• Ability to follow structured workflows and operating procedures.
• Good attention to detail.
• Customer-focused, professional, and resilient under pressure.
• Willingness to support different operational functions as required.
• High level of integrity and confidentiality when handling customer data.
• Preferred candidate must reside around the environs of Lekki Phase 1.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Job Title: Data Quality Analyst

Location: Lagos

About this Role

• At Moniepoint, data serves as the foundation of our financial operating system.
• The Senior Data Quality Analyst will define, measure, monitor, and elevate the quality of enterprise data assets.
• Reporting directly to the Head of Data Governance, this role collaborates with Data Owners, Data Stewards, Data Engineering, and cross-functional business units to ensure data remains accurate, complete, consistent, timely, and fit for purpose.
• Beyond managing technical frameworks, this position acts as a cultural catalyst for data accountability—guiding a cross-functional network of Data Stewards across domains such as Finance and Sales to establish unified, enterprise-grade data management standards that protect and optimise data for over 13 million customers.

Responsibilities

• Framework & Metrics Execution: Implement and maintain data quality rules, metrics, and thresholds across priority data domains.
• Profiling & Root-Cause Analysis: Conduct comprehensive data profiling and quality assessments to identify anomalies, structural gaps, and underlying causes of degraded data quality.
• Reporting & Governance Dashboards: Develop and maintain data quality scorecards and operational dashboards to report trends, risks, and health metrics to executive leadership and key stakeholders.
• Standards & Remediation Collaboration: Partner with Data Owners and Stewards to define acceptance criteria for critical data elements (CDEs) and lead remediation initiatives for high-impact or recurring data issues.
• Tooling & Architecture Integration: Configure and support enterprise data quality platforms (e.g., catalog integrations, automated monitoring) and collaborate with Data Engineering to embed quality checks directly into ETL/ELT pipelines.
• Documentation & Compliance: Maintain data quality playbooks, rule libraries, and issue logs. Support internal/external audits and regulatory compliance reviews by presenting evidence of robust data quality controls.
• Governance Advancement: Drive broader enterprise data governance initiatives, including metadata management, data lineage, data classification, and policy enforcement.

Experience & Background

• Bachelor’s Degree in Data Management, Computer Science, Information Systems, Statistics, or a related quantitative field.
• 5+ years of experience in data quality, data governance, or advanced data analytics.
• Prior experience within regulated sectors, specifically Financial Services, Fintech, Telecommunications, or Insurance.
• Strong working knowledge of data privacy regulations, including NDPR, GDPR, and fintech compliance standards.
• Solid foundation in core data governance principles, including data ownership, stewardship models, lineage, and data classification.
• Deep familiarity with modern data architectures (Medallion, Data Mesh, Data Vault 2.0) and implementing governance within distributed environments.
• Experience mentoring junior analysts or leading discrete governance workstreams.

Skills & Competencies:

• Advanced SQL skills with extensive experience querying, profiling, and analysing complex, large-scale datasets.
• High proficiency in Python/SQL for automating data quality checks, accessing APIs, and querying data platforms directly.
• Practical experience with enterprise data governance and profiling platforms (e.g., Collibra, Microsoft Purview, Solidatus, Informatica DQ, DataHub).
• Proven track record building data quality dashboards using tools such as Power BI, Apache Superset, Grafana, Metabase, or TIBCO.
• Exceptional stakeholder management skills with a demonstrated ability to translate complex technical findings into actionable business insights.

What success looks like in this role:

• Data quality frameworks, metrics, and thresholds are successfully implemented and maintained across all priority data domains.
• Data quality scorecards and operational dashboards provide executive leadership and key stakeholders with clear, actionable insights into data health and risks.
• A strong culture of data accountability is established across cross-functional domains, empowering Data Stewards to uphold unified management standards.
• High-impact data issues are effectively remediated, and robust quality controls are seamlessly embedded into ETL/ELT pipelines.

What to expect in the hiring process:

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

What we can offer you

• Culture -We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Procurement Specialist (Branch Roll-out Projects)

Location: Lagos (with nationwide oversight)
Department: Third Party Management & Procurement
Reports to: Head, Third Party Management & Procurement

About this Role

• The Procurement Manager will lead the end-to-end strategic sourcing, market real estate acquisition, commercial lease negotiation, vendor onboarding, and contract management for Moniepoint MFB’s nationwide physical expansion.
• This pivotal role ensures the timely, cost-effective, and quality-driven rollout of regional offices and branch experience centers across major Nigerian cities—including Lagos, Benin, and Gombe (Q3).
• The successful candidate will act as the commercial anchor for capital expenditure (CapEx) and real estate portfolio growth, executing a quick turnaround of physical property requirements into commercial reality while mitigating supply chain risks in a fast-paced fintech / banking ecosystem.

Responsibilities
Real Estate Procurement & Site Acquisition:

• Lead the active market search, identification, and commercial evaluation of prospective real estate assets across target states to secure properties optimized for Moniepoint’s operational needs.
• Target and assess properties matching specific spatial templates, focusing on open-plan framed structures or multi-level standalone commercial buildings.
• Spearhead high-stakes commercial lease negotiations and acquisitions, locking in competitive rental rates, favorable rent-free fit-out periods, flexible renewal clauses, and long-term tenure security.
• Partner closely with internal Legal counsel and certified estate surveyors to conduct rigorous due diligence, verifying land titles, freedom from statutory encumbrances, and structural viability before finalizing acquisitions.

Strategic Sourcing & Category Management:

• Develop and execute a centralized procurement strategy tailored for nationwide, multi-site branch rollouts and building retrofits.
• Create a robust, pre-qualified vendor matrix across Nigeria for construction professionals, civil works sub-contractors, specialist installers and suppliers.
• Standardize pricing agreements and supply chains for recurring brand-specific elements, such as custom Brand cladding systems, office partitioning systems, curtain-wall systems, and high-impact exterior LED signage systems. Including vendor management for suppliers of vault doors, security doors, mantrap doors and security infrastructure installations.
• Establish strategic relationships with global and local manufacturers to de-risk long-lead import items (e.g., facade cladding systems, precision cooling systems, and alternative power components).

Technical Collaboration & Cost Control:

• Collaborate closely with the Business Lead (Branch Experience), Branch Network Architect team, Quantity Surveyors, Head, Admin, Real estate & Facilities Managers, and external consultants to review technical drawings and specifications drawn up for branch projects.
• Conduct extensive market analysis with Quantity Surveyors, maintain an updated rates log for all supply elements, ensure rate alignment, and identify cost-saving value engineering opportunities.
• Drive the commercial validation of physical space transformations, balancing the cost of open-floor structural conversions against tight project budgets.

High-Security & Specialized MEP Infrastructure Sourcing:

• Source and procure institutional-grade security assets, including vault doors, CSA security doors, CBN-approved Mantrap doors, Bespoke ballistic or laminated glass counter screens, and high-grade steel cash trays for cash office installations.
• Manage tendering and contract awards for advanced client-supply Mechanical and Electrical infrastructure, including Air-conditioning units, power generating sets, diesel storage tanks, facility inverters, and roof-level solar panel solutions.
• Manage the procurement for mission-critical capability centers, including Surveillance room assets, server room assets, raised flooring, precision cooling units, and automated FM200 fire suppression systems.

Tender Management, Compliance & Contract Administration:

• Structure and publish clear Invitations to Tender (ITTs) and Request for Proposals (RFPs) for general contractors and specialized sub-contractors.
• Partner with the Quantity surveyor to lead commercial negotiations to secure optimal credit terms, performance bonds, advance payment guarantees (APGs), and retention fees to protect Moniepoint MFB’s investments.
• Partner with internal Legal and Risk compliance teams to draft robust Service Level Agreements (SLAs) and comprehensive engineering/construction contracts with Third-parties.
• Management vendor onboarding and monitor vendor compliance regarding local statutory requirements, including ensuring that all appointed engineering or construction firms possess active corporate registrations where legally required.

Logistics, Supply Chain & Facilities Handover:

• Coordinate the logistical movement of corporate furniture, fixtures, and equipment (FF&E) to branch locations across varying geopolitical zones in Nigeria.
• Work alongside Admin and Facilities Managers to ensure seamless facility handovers, verifying that all operation-critical assets (e.g., borehole systems, Power generation systems, and alternative power systems) are delivered with comprehensive manufacturer warranties and operational manuals.

What success looks like in this role

• Timely and cost-effective rollout of regional offices and branch experience centers matching Moniepoint’s strict quality and brand standards.
• Seamless alignment across the extensive matrix of cross-functional collaborators (Architects, Quantity Surveyors, Legal, Regional Managers, and Executive Management).
• High-stakes lease agreements secured with long-term tenure security, optimal credit terms, and minimized risk exposure.
• A resilient, pre-qualified vendor framework that successfully mitigates supply chain disruptions and de-risks long-lead import items.

Experience & Background

• Minimum Experience: 4 – 7 years of progressive procurement and strategic sourcing experience, with a proven track record of handling capital  projects, corporate real estate acquisitions, interior fit-out procurement, or commercial building construction.
• Real Estate Expertise: Demonstrable experience leading commercial property searches, site selections, corporate acquisitions, and high-stakes lease negotiations specifically for properties earmarked for major structural refurbishment, retrofitting, and remodeling.
• Industry Focus: Must possess extensive procurement experience within a commercial bank (preferably managing branch network rollouts), a high-growth fintech executing physical operational touchpoints, or a tier-1 construction/project management firm in Nigeria.
• Geographical Execution: Demonstrable experience navigating the supply chain, logistical constraints, and local market dynamics across the distinct regions of Nigeria (North-Central, South-East, South-West, North-West, etc.).
• Education & Professional Certifications (Desirable but not mandatory):
  • Qualifications in Procurement, Supply Chain Management, Estate Management, Business Administration, or a closely related discipline.
  • Professional membership or certification from recognised bodies such as CIPS, CIPSMN, or NIESV.

Skills & Competencies:

• Commercial Real Estate Acumen: Deep understanding of the commercial property market in Nigeria, leasing laws, tenant-landlord obligations, and property evaluation methodologies.
• BOQ & Cost Analysis: Ability to read, interpret, and audit Bills of Quantities across civil, architectural, real estate, structural, and MEP trades.
• Contractual Knowledge: Good understanding of construction and lease contract frameworks and standard commercial lease agreements including specialized clauses for retentions, rent reviews, liquidated damages, and indemnities.
• ERP & Procurement Tools: Proficiency with modern e-procurement software, enterprise resource planning (ERP) platforms (e.g., SAP, Oracle, NetSuite), and project management tools.
• Exceptional Interpersonal Capability: Easily shifts from technical discussions with Architects and Building contractors / consultants to legal/commercial negotiations with property owners, external vendors, and internal corporate stakeholders.
• Negotiation Mastery: A commercially astute negotiator who can aggressively drive down acquisition, leasing, and construction costs without compromising structural integrity, building safety, or premium brand aesthetics.
• Cross-Functional Empathy: Understands the operational pressures of Regional Managers and Customer Experience teams, sourcing spaces that balance frictionless customer flows with secure banking operations.
• Resilience & Speed: Thrives in a high-velocity, hyper-growth corporate environment where agility, rapid turnaround times, and adherence to tight project schedules are critical.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Engineering, Supply Chain

Location: Lagos (Remote)

About The Role

• POS Hardware and Device Platforms owns the software behind the physical side of Moniepoint’s business: the systems that track, move, maintain and account for millions of POS terminals in the field. That covers inventory and warehouse management, logistics and distribution, repair and maintenance workflows, and the operational tooling the business runs on day to day. It is a backend and distributed systems challenge at real scale – making operational data about millions of physical devices visible, trustworthy and consistent across every market we operate in. It is not a hardware engineering role.
• The Head of Engineering, POS Hardware, oversees that software estate and is vital as Moniepoint expands internationally and scales device operations globally. The position involves leading the technical strategy for the domain and managing a large engineering organisation in a remote, distributed environment.

Responsibilities
As Head of Engineering, POS Hardware, your responsibilities will include:

• Owning the technical strategy and architecture for inventory and logistics tools and repair management software.
• Leading an engineering organisation of approximately 25 engineers, including managers, QA, SRE and Data Engineering.
• Driving platformisation of inventory and supply chain systems so operational data is visible, trustworthy and consistent across millions of terminals.
• Bridging the gap between operational practice and software systems by building operationally disciplined solutions.
• Defining architecture standards, engineering processes and quality metrics across squads to ensure reliability and data integrity.
• Collaborating with business and operational stakeholders to translate operational requirements into engineering solutions.
• Hiring, mentoring and developing engineering managers and senior engineers to support team growth up to 30+ members.

Who You Are

• 10–15 years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• 5+ years of hands-on, production-level experience writing and shipping Java code as a practising engineer. This means years spent writing Java yourself, not years spent overseeing teams who write it.
• At least 5 years of experience managing managers – leading an engineering organisation through other engineering leaders, rather than running a single team.
• Deep hands-on experience in supply chain, inventory, warehouse or logistics software at scale.
• Fintech or regulated-industry experience, with an understanding of the operational stakes of device management in a payments environment.
• Strong backend engineering skills for data-intensive, distributed, operational systems.
• Proven system design ability at large scale, managing hundreds of thousands of devices or more.
• Experience managing and developing large engineering teams of 20 or more members.
• Excellent stakeholder management, translating complex technical concepts for non-technical leaders.
• A product-minded approach to solving operational problems with engineering solutions.

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like In The Role

• Scalable inventory and logistics systems delivered, supporting millions of devices across multiple countries.
• A high-performing, motivated engineering team aligned with company growth.
• Operational data visibility and trust established across multiple global markets.
• Robust architecture standards enabling reliability and data integrity.
• Effective collaboration with business and operational teams to meet rapid expansion needs.

What we can offer you

• Lead engineering for one of Africa’s largest POS networks and directly influence our global expansion.
• Work in a fast-paced, innovative environment at the intersection of fintech and hardware operations.
• Be part of a mission-driven company impacting millions of  businesses and individuals across Africa and beyond.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders, 30 minutes focused on a technical deep dive into your CV and into a project/system you built in the past. 30 minutes will be focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management, collaboration skills with product/business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

Job Title: Workforce Relations Partner (North)

Location: Remote
Reports to: Team Lead, Workforce Relations

Job Purpose

• The Workforce Relations Partner is a strategic advisor and subject matter expert responsible for maintaining a fair, compliant, and high-performance workplace culture.
• This role exists to ensure that independent contractors relations practices not only mitigate risk but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations. Will oversee the entire northern region.
• Beyond case management, the Workforce Relations Partner acts as a trusted advisor to business leaders and WBPs, providing thought leadership on policy interpretation, conflict resolution, and cultural alignment.
• The role balances business pragmatism with empathy and legal compliance, enabling leaders to make informed, people-centered decisions that reinforce Moniepoint’s values.

Key Responsibilities

• Partner with leaders, Workforce Business Partners, Legal team and relevant stakeholders to resolve complex independent contractors relations cases with fairness, consistency, and business alignment.
• Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
• Act as a strategic consultant to leadership teams, identifying systemic issues and recommending proactive interventions to minimize engagement risks.
• Analyze Workforce Relations trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates.
• Partner with the Employee Relations Partner to design, review, and implement employee relations frameworks, policies, and toolkits across entities.
• Build ER capability across the People Team and business leaders through coaching, education, and practical toolkits.
• Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
• Lead or support sensitive investigations involving complex or high-risk matters, ensuring due process and confidentiality throughout.
• Serve as a trusted voice of objectivity, balancing independent contractor advocacy and organizational needs in every decision.

What Success Looks Like 

• You are recognized as a trusted advisor by business and HR leaders on complex ER and compliance matters.
• Consistent, fair, and timely resolution of Independent Contractors relations issues across all entities.
• Reduced recurrence of ER incidents through proactive coaching, early intervention, and data-led prevention.
• Enhanced ER literacy among managers and WBPs through structured education and guidance.
• Policies and practices are perceived as clear, fair, and aligned with Moniepoint’s culture and legal standards.

Qualifications

• 3–6 years of progressive HR or Employee Relations experience, including direct case management in a complex or regulated environment.
• Strong knowledge of labor laws and employment practices across multiple geographies (experience within Africa is an advantage).
• Proven experience managing investigations, conflict resolution, and policy enforcement.
• Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.

Preferred Qualifications:

• Professional certification (e.g., CIPM, SHRM, or relevant Legal/ER specialization).
• Experience in fintech, banking, or other high-growth, multi-entity organizations.
• Demonstrated success implementing ER frameworks or leading cross-functional risk mitigation initiatives.

About You:

• You’re calm, objective, and grounded — even in high-stakes situations.
• You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.”
• You communicate with clarity and confidence, building trust at every level.
• You think systemically — you see patterns behind cases and design solutions that prevent recurrence.
• You value compliance but see your role as enabling business success, not blocking it.

Why join us

• Competitive compensation, comprehensive benefits, and impactful career growth opportunities.
• Fully remote/flexible work culture backed by continuous support for your learning and professional development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Site Reliability Engineer

Location: Remote

Job Summary

• We are seeking an experienced SRE to engineer the reliability of our highly distributed platform.
• You will combine deep knowledge of distributed systems with strong coding skills to define SLOs, lead incident response, and build automation and self-healing mechanisms into our systems.
• You will balance immediate operational stability with long-term strategic engineering to ensure our services scale linearly with our hyper-growth.

Responsibilities

• Participate in on-call rotations as the primary technical lead. Act as the Incident Commander during major severity incidents: initiating war rooms, coordinating cross-functional teams, and providing clear status updates.
• Instrument code to expose high-cardinality metrics and distributed traces. Collaboratively define, measure, and defend Service Level Objectives (SLOs) and Error Budgets with product owners.
• Write high-quality, production-ready code (in Java, Go, or Python) to build internal tooling, automation platforms, and self-healing mechanisms that eliminate manual operator intervention.
• Partner with Product Engineering teams during the design phase to ensure new services are built with reliability, scalability, and observability patterns (circuit breakers, rate limiting, backpressure, fallback strategies) from day one.
• Analyze system performance and traffic patterns to model future capacity needs. Conduct load testing and chaos engineering experiments to verify system resilience under failure conditions.

Requirements

• Minimum of 5 years of experience in SRE or Backend Engineering with a strong ability to write clean, performant, and tested code in Java, Go, Rust, or Python.
• Deep understanding of distributed systems architecture and design patterns. You possess a strong command of microservices fundamentals, event-driven architectures, and the underlying principles required to build systems that scale.
• Extensive experience with Google Cloud Platform (GCP) or similar cloud providers (AWS/Azure). You are proficient in running production workloads on Kubernetes (GKE/EKS) and troubleshooting cluster/infrastructure issues.
• Experience designing observability strategies using OpenTelemetry, Prometheus, New Relic, Datadog, or SigNoz to improve system visibility.
• Familiarity with operating and tuning production data stores (e.g., PostgreSQL, MySQL) and streaming platforms (e.g., Kafka, RabbitMQ) in a high-throughput environment.

What to expect in the hiring process:

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

What we can offer you

• Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should
Click here to apply online

Job Title: Key Account Officer

Location: Lagos

About the role 

• As a Key Account Manager, you will be Moniepoint’s relationship owner for an assigned portfolio of important businesses. You will get to know how each customer operates, build trust with the people who make decisions, and help them get value from Moniepoint’s products.
• You will monitor account performance, spot risks early and coordinate the right teams to resolve issues. You will also identify opportunities to help customers grow through products that meet their needs.
• This is a hands-on role that combines customer engagement, field visits, commercial judgment and dependable follow-through.

What you’ll get to do 

• Build active relationships with assigned businesses and understand their locations, decision makers, priorities, product usage and revenue contribution.
• Maintain the required contact and visit cadence, recording material conversations, commitments and next steps.
• Monitor revenue, transaction activity and product usage; investigate unusual changes and raise potential risks early.
• Identify customer needs, introduce relevant Moniepoint products and qualify opportunities before involving product specialists.
• Work with Business Relationship Managers (BRMs) and internal teams to coordinate onboarding, training, product adoption and service recovery.
• Keep customers informed during escalations, follow through with the teams responsible and confirm that issues are resolved.
• Maintain accurate CRM profiles, stakeholder maps, opportunities, risks and action plans.
• Share useful competitor and market intelligence with your State or Regional Lead.
• Support local engagement for strategic accounts under the direction of their primary strategic account owner.

Qualifications 

• Bachelor’s Degree
• At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales.
• A track record of managing a customer portfolio and meeting commercial or service goals.
• Confidence working with performance data, CRM tools, structured customer meetings and field visits.
• A relevant tertiary qualification or equivalent practical experience.
• Strong communication, problem-solving and negotiation skills.
• The ability to take ownership of customer issues and follow through across multiple teams.

Relevant Skills:

• Key account and relationship management
• Customer retention and growth
• Product adoption and opportunity identification
• Data analysis and CRM management
• Issue resolution and escalation
• Stakeholder management
• Field engagement and customer communication

What we can offer you 

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process 

• A preliminary phone call with the recruiter
• An interview with one of our credit business leads
• A behavioral and technical interview with a member of the Executive team.