MTN Nigeria Latest Job Openings

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager – Customer Acquisition and Compliance, Sales and Distribution

Job Identification: 3480
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: General Manager Regional Operations (Lagos)
Division: Sales & Distribution

Mission

• To ensure growth in MTNN’s base in line with the strategic business objectives.
• To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.

Description

• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
• Review market and channel needs, plan and manage the procurement as well as distribution of SIM cards, ensuring this is in line with approved business forecast
• Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities.
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions
• Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
• Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
• Propose effective route-to-market options in implementation of all defined strategies for customer retention
• Manage SIM Registration Devices
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First Degree in any related discipline
• Master’s degree in Sales or Marketing will be an added advantage
• Fluent in English.

Experience:
6 – 13 years’ work experience comprising:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Relevant experience in customer acquisition and NCC requirements
• Experience working in a medium to large organization
• Relevant project management experience.

Application Closing Date
4th October, 2023 (9:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Analyst – Revenue Assurance Interconnect, Finance

Job Identification: 3368
Location: Nigeria
Employment Type: Full-time
Reports To: Manager – Change Management
Division: Finance

Mission

• To proactively identify risks to revenue, design, implement and continuously monitor controls to mitigate revenue loss from the identified risks in product design and implementation as well as changes that impacts product behavior with potential revenue risk.

Description

• Review Product Concept Document (PCD) for possible vulnerabilities that could lead to revenue leakage.
• Ensure that all necessary parameters and procedure for accurate accounting and reporting of revenue are captured as part of the product design.
• Participate actively in cross-functional product and technical review sessions.
• Participate actively in product pre and post launch testing to ensure rating configuration is as per design.
• Periodically review approved rate document against rate set up on the system for compliance.
• Conduct periodical product test to ensure continuous integrity of rating and billing.
• Conduct periodical re-rating of CDRs to ensure rating accuracy of customer CDRs.
• Periodically review subscriber provisioning details on Network against Charging/Billing for provisioning integrity and completeness.
• Quantify, report and document root cause analysis for any inconsistencies identified and suggest fixes.
• Evaluate revenue risk associated with any proposed changes to product and systems.
• Design, develop and implement adequate controls on Business Assurance system for automated risk monitoring and fault detection.
• Perform any other revenue assurance related function as may be assigned by Manager and Senior Management.
• Develop and enhance analytic competence and use of analytic tools for efficiency.

Requirements
Education:

• First Degree in Accounting, Finance, Computer Science, Software Development, Engineering or related numerate discipline
• Certification in Data Analytics,  SQL, ORACLE, JAVA or Other Query Languages desirable
• Certified Information System Auditor (CISA) and/or Associate Chartered Accountant (ACA) is added advantage.

Experience:
3 – 7 years’ experience in data analysis/business intelligence/telco products design which preferably includes all or some of the following:

• Telco products design and/or implementation
• Object oriented development experience in JAVA and/or Python.
• Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
• Scripting in Unix, Perl, DOS
• SQL programming including development of Procedures, Functions and Packages
• OSS/BSS implementation and operational support
• Experience in financial and/or operational auditing methodologies and tools
• Experience in business process modelling and re-engineering
• Telecommunication industry experience or experience in related industries.

Application Closing Date
4th October, 2023 (10:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Manager – PMO Technology, FibreCo

Job Identification: 3519
Location: Nigeria (On-site)
Job Category: MTN Level 3
Job Schedule: Full time

Mission/Core Purpose of the Job: (Short description)

• To utilize proper project management techniques (coordinating all relevant Bayobab teams) to deliver cutting edge, but cost saving implementation (Leased lines/capacity resale, data delivery, IT platform and solution) for Internal Bayobab divisions and Bayobab Enterprise Customers.

Key Performance Areas
Core, Essential Responsibilities / Outputs of the Position (KPA’s)

Role Complexity:

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.
• This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand Bayobab’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

Levels of Work:

• Overall Objective: Responsible for sustaining a culture of innovation and continuous learning within the team.
• Also responsible for driving the timely delivery of business targets whilst ensuring that team members understands their specific and unique role to bottom line results.
• Responsible for determining the (best) practice means for achieving organisational goals within budgetary constraints
• Ensures continuous improvement; contingencies and alternatives
• Coordinates available resources to best achieve organisational goals
• Time span for outcome of work/ decision to come to fruition 2 year – with milestones within year 1 and year 2 respectively.

Strategic: (30%):

• Focus on strategy execution
• Focus on adding Short to Mid-Term Value
• People Management (career management, mentoring, coaching, team building, delegation, grievance management, etc.)
• Decision Making
• Leverage customer intelligence insights as key decision making input
• Delivery and Ecosystem  partner relationship management
• Alignment of OPCO and Group initiatives.

Tactical: (30%):

• Focus on Learning (70:20:10)
• Participation in business support activities (recruitment, facilitation of trainings & Knowledge Share Sessions etc.)
• Focus on project delivery & implementation (functional & cross functional)

Operational: (40%):

• Coordinate resources
• Review, validate and approvals of team activities
• Operational meetings
• Respond to emails etc.
• Reporting

Task Complexity
Financial Perspective (10%):

• Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.
• Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone.

Customer Perspective (20%):

• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with Bayobab Nigeria’s leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of Bayobab Group and Bayobab Nigeria’s transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in Bayobab’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Stakeholder Perspectives (5%):

• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Internal Perspective (40%):

• Manage Enterprise Network Solutions projects to ensure quality delivery, within budget, scope and agreed timelines, in line with Bayobab Nigeria’s standards and regulations.
• Coordinating internal resources and vendors for the flawless execution of projects
• Develop project schedules and plans for deploying human, financial and material resources to achieve project goals and objectives.
• Develop and present agreed service delivery schedules and final agreements on behalf of relevant Enterprise Network Solutions managers and Network Group departments.
• Review Enterprise Solutions service (job) orders from requesting customers or customer service functions and perform initial analysis to determine service delivery requirements.
• Ensuring that all projects are delivered on-time, within scope and within budget
• Liaise with relevant managers to accurately distribute, track and follow-up on all service orders to completion.
• Provide technical (especially in transmission implementation) co-ordination, coaching and direction to assigned project staff including project coordinators, vendors, partners and/or contractors and verify overall configuration in ENS solution delivery.
• Develop and present managed service delivery business value and benefits to internal customers, stakeholders to facilitate their assessment, planning and management of related Enterprise Solutions projects.
• Steer Enterprise projects on behalf of ENS and NWG as a whole to completion and promote tactical approaches to problem resolution.

People (Learning & Growth) (15%):

• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Requirements
Education:

• First Degree in Engineering, Information Technology & Project Management Education (Tertiary) or any related discipline
• Fluent in English.

Experience:
6 – 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Telecommunications Transmission (Planning/Implementation/Operations).

Training:

• Project Management
• Business Planning and Analysis
• Financial planning & Budgeting
• Business Intelligence

Application Closing Date
10th October, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager – Commercial, FibreCo

Job Identification: 3524
Location: Nigeria (On-site)
Job Category: MTN Level 2
Job Schedule: Full time

Mission/ Core Purpose of the Job

• The SM Products & Commercial will form a part of a highly skilled group of management experts who drives the execution of sales strategy for the key accounts and ensure achievement of sales targets.
• The role will ensure effective implementation of company’s strategy to sell products and services. The role will lead the pre-sales and solutioning activities within the region and achieve right volume of sales at price levels that ensure profitability.
• As a team leader, he/she is responsible for advising on the preparation of bid documents, solution diagrams and integrated proposals for key accounts. The role will regularly review the organization’s sales performance and drive solutions to improve sales.

Responsibilities

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Deliverables
The GM Products & Commercial will be accountable to achieve the following objectives:

Strategy Development and Implementation:

• Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the Group FiberCo/ GlobalConnect product leads
• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management:

• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance:
Strategic Meetings:

• Participate and provide input in strategic meetings
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
• Provide inputs to and ensure adequate risk mitigation and controls in the function
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.

Escalations:

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / GlobalConnect Products & Business Development teams
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

Function Tactical:

• Review and finalise objectives, targets and budgets for the function, under oversight of CEOReview key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management

Performance:

• Monitor Products & Business Development functional performance and alignment with overall OpCo strategy
• SLA approval and exception performance review

Budgets

• Manage function’s budgets in line with business objectives, under oversight of CEO
• Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO

Operational Delivery:
Functional Leadership:

As the functional leader of the Products & Business Development vertical, the role is accountable to:

• Monitor and align the direction, strategy and results of the Products & Business Development vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Lead and deploy an integrated solution development and problem-solving philosophy across the function
• Serve on the executive committee to align products goals to other departmental and organizational objectives.

Delivery Leadership:
As the delivery leader of the Products & Business Development vertical, the role is accountable for the following work area outcomes:

• Ensure effective implementation of sales strategy and drive sales revenue generation for the business
• Accountable for the Local/National accounts, sales, and ensuring delivery
• Liase with Global Account managers on global account deals
• Define monthly/annual sales targets and take responsibility for the overall sales performance against targets
• Develop and forecast annual sales quotas for regions; project expected sales profit and volume for existing and new products
• Provide leadership and direction in the development of solution architecture and product roadmap
• Advice account teams and ensure development of solution diagrams and bid documents in relation to pre-sales activities
• Ensure a seamless service and customer experience around products & solutioning while ensuring they meet the desired standards and requirements
• Ensure appropriate quality checks are conducted on bid documents in line with terms of customer RFP/RFQ
• Deliver an optimized market mix relative to the core target consumers and ensure execution of customized sales action plans as per consumer needs
• Monitor product performance to ensure any key performance gaps are identified and resolved on time
• Deliver periodic sales reporting (on areas like market segmentation, demand generation, conversion rates, pipeline forecast, target account etc.) and provide key business and sales performances insights to senior management for effective decision making
• Lead the sales team during product launches while introducing new brands and categories to market
• Monitor the brand and make forecasts, identify new trends in advance to offer the business a competitive advantage in market.
• Build strong relationships with partners and consumers to better understand their needs and interact regularly with them via seminars, sales workshops, sales events etc.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of Bachelor academic Degree coupled with an MBA/Masters
• 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous.

Experience:

• 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
• At least 3-4 years in leading / implementing sales strategies and building pre-sales solutions in wholesale/infrastructure/B2B Telecommunications sector/ industry
• Managerial experience preferably in a sales / wholesale function, preferably in the telecommunications space
• Successful track record as a senior management professional in delivering exceptional wholesale infrastructure  services/products, business growth & financial results
• Proficient in driving company’s sales strategy, sales execution, and sales performance
• Good understanding of business principles and practices.

Functional Knowledge:

• Sales strategy planning and execution
• Pre-sales solutioning / solution architecture
• Value Proposition building
• Product design & development
• Sales forecasting and reporting
• Sales performance management
• Business development
• Customer value management
• Account management
• Market intelligence
• Business insights and reporting.

Application Closing Date
10th October, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator – CEO Office, FibreCo

Job Identification: 3524
Location: Nigeria (On-site)
Job Category: MTN Level 2
Job Schedule: Full time

Mission/ Core purpose of the Job

• The responsibility of the Coordinator CEO’s Office is to support the Bayobab MD/CEO and the rest of the team with a variety of administrative and coordinative support services whilst contributing to the smooth operation of the MD/CEO’s office.
• The nature of support will include, but is not limited to event/meeting planning, expense processing, proactively managing the assigned executive’s calendar/itinerary, internal communications, travel and logistics arrangements, administrative organisation for internal and external activities, stakeholder management, monitoring administrative projects, document controller responsibilities etc…
• The Coordinator CEO’s Office will support and coordinate with the marketing team for Bayobab marketing activities.
• The Coordinator CEO’s Office reports to the: MD/CEO Global Connect Office.

Responsibilities

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s).

Key Deliverables
The Coordinator CEO’s Office will be accountable to achieve the following objectives:

Diary and Calendar management, scheduling, and prioritization for the Bayobab CEO Office:

• Enable the Bayobab Chiefs to balance their responsibilities and maximise their effectiveness.
• Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of Bayobab Executive involvement.
• Set up and manage ad-hoc meetings for day-to-day operational requirements.
• Coordinate and assist with travel arrangements (flights, accommodation, transports, agendas, and all other logistics required to optimise the effectiveness of all people travelling
• Act as the point of contact to the CEO, handling and distributing confidential mails, telephone calls, faxes, etc.
• Co-ordinate and manage the CEO’s calendar, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.

Administration:

• Responsible for all core and ad-hoc functional administrative tasks for the GC Chiefs/SMs/respective allocated function
• Assist in scheduling, coordinating, and organizing periodic functional meetings for the GC Chiefs/SMs/respective allocated function.
• Ensure all relevant information is available and handy before any meetings, meeting rooms are booked and well equipped for the meetings.
• Manage the ordering, receiving and management of office supplies and stationery, catering and courier requests, and coordination with vendors as needed.
• Arrange, coordinate, and provide on-ground support for multi-party events and meetings as applicable (involving Opcos/visitors etc.)
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Focus on project delivery (start to finish) & implementation.
• Follow up on minute actions, coordinate responses and escalate where required.
• Efficient self-supervision to ensure smooth running of the MD/CEO’s office.
• Act as document controller – entails having a clear understanding of key organisational Processes, Policies and Procedures and knowledge about accessibility/storage.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.

Finance coordination and support:

• Support the Purchase Requisitions for all Bayobab related purchases (project related, marketing, lifestyle benefit, travel bookings), proactively ensuring approvals are received in a timely manner, and costs monitored.
• Manage the completion, submission & following up of invoices and expense claims/advance.
• Coordinate the organization of social events connected to the CEO’s office.  This includes preparing cost estimates, managing the budgets, and coordinating all activities for the success of the programme.
• Assist in the development of and management of CEO’s budget (MOM/YOY).

Communication:

• Draft internal comms related to Bayobab business achievements.
• Prepare and draft critical correspondence, presentations, reports, and spreadsheets with attention to detail.
• Acts as the public relations representative for Bayobab
• Support Bayobab marketing activities with the marketing team.

Strategic document and content creation:

• Create high-level documents translating business needs into functional presentations.
• Create content and analysis to support strategic intent.
• Create and maintain benchmarks to better understand and improve areas of Bayobab.
• Assist and support and provide input and by conducting reviews on materials, presentations, and communications.
• Analyse, gather, and summarize business and market information.
• Collate relevant activity reports from the different units within the assigned department for the CEO’s review.
• Develop presentations required by the CEO and coordinate compilation of this with inputs from various stakeholders).

Role Dependencies:

• Active support from the Bayobab Chiefs and General Managers
• Deep understanding of the Bayobab business strategy
• Deep understanding of Bayobab marketing strategy and needs
• Management of senior stakeholders.

Qualifications
Job Requirements (Education, Experience, Competencies and Working Conditions):

Education:

• First Degree in any related discipline
• Fluent in English (other languages an advantage)

Experience:

• 3-5 years of Administrative Experience
• Work across diverse cultures and geographies
• Proven track record of execution and managing competing tasks and demands.

Competencies/Skills:

• Strong work ethic, Finisher-Completer, Self-starter
• Business Acumen, Problem Solving, Information processing/management, Influencing others.
• Data interpretation, Judgement, Continuous improvement, Reporting/Analytics, Summarising
• Poise, tact, and diplomacy
• Get it done, Communication, Innovative, Agile, Accountable
• Attention to detail, Prioritization.
• Logistics management, Inventory management, data management
• Computer & Information technology appreciation
• General administration, planning & organising, event management, Stakeholder management (Internal & External)

General working condition:

• Normal MTN working conditions.
• Maybe required to work extended hours.

Application Closing Date
10th October, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Chief Information Officer

Job Identification: 3498
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 4
Reports to: Chief Executive Officer – CEO.Fintech
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Responsible for guiding and driving the company’s technological strategy and plan.
• Manage the performance and consumption of IT assets, infrastructure, and systems deployed across MoMo PSB.

Description

• Develop and execute a comprehensive technology strategy that aligns with MoMo PSB’s business objectives and promotes financial inclusion.
• Ensure local instances of all platforms are seamlessly integrated and information security and privacy standards and protocols are duly complied with.
• Establish and oversee IT governance processes, ensuring compliance with CBN regulations and industry best practices.
• Oversee the design, implementation, and maintenance of our IT infrastructure and networks.
• Manage relationships with technology partners and vendors to ensure the seamless operation of our IT systems.
• Lead the creation of blueprints and architecture for system development, modification, or integration (esp., to accommodate local instances) and provide support to Group FinCo in architecture review when required.
• Monitor all products, tools, and technologies operational in MoMo PSB in order to ensure compliance with architectural standards and, where spotted, resolve incidents of non-compliance.
• Assist the Group Technology team in deploying IT infrastructure and assets within MoMo PSB and monitor to ensure that infrastructure and asset usage, performance, and maintenance are as per group standards.
• Lead the deployment, maintenance, monitoring, and updates to local instances of the customer, product, and delivery platforms across all products.
• Monitor the management of local IT incidents and, where required, resolve escalated technical or system issues.
• Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large-scale transformations.
• Oversee third-party service SLA compliance and performance, when required.
• Inculcate ‘data centricity’ within MoMo PSB, ensuring that all critical data, such as that of customers, is stored, managed, and accessed as per standards prescribed by the group and absolute data integrity is maintained.
• Monitor compliance with policies related to the sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
• Implement the governance mechanisms set forth by the group to build a robust technology and information security function in MoMo PSB.
• Define and implement key performance indicators and metrics to support team alignment with business strategy, and use these metrics to drive service delivery excellence.
• Provide leadership and direction in the operations, leading the team to deliver on the respective business targets and improve the overall performance of the department.
• Identify, evaluate, and track the development needs and performance of team members.
• Coach and mentor the team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.
• The role leads teams across the three sub-functions:
  • IT Architecture and Data Management
  • IT Service Management
  • Information Security

Educational Qualifications

• A Bachelor’s Degree in Information Technology, Computer Science, Engineering, Commerce, or a related field.
• Postgraduate MBAs or Masters will be an added advantage.

Experience:

• A minimum of 12 years of experience in the relevant field of specialization, which includes
• 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
• Experience in fintech, banking, or financial services is mandatory.
• Successful track record as a senior management professional in delivering exceptional technology products and services.
• Experience working in a global or multinational enterprise with a good understanding of emerging markets.

Application Closing Date
10th October, 2023; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online