MTN Nigeria Latest Recruitment 2026 | Apply Now
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Analyst – OLA (Operational-Level Agreement)
Job Identification: 7781
Location: Nigeria
Reports To: Manager – Client Success Quality Management
Division: Enterprise Business
Mission
- To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement
Description
- Ensure process re-engineering; identify and implement process improvements.
- Conduct quality-gap analyses, recommend improvement actions and track implementation to closure.
- Effectively execute stated policies and procedures for quality and performance management.
- Routinely monitor transactions performed by process owners to identify non-compliance.
- Monitor compliance, facilitate performance reviews and report breaches, risks and corrective actions to relevant stakeholders.
- Proactively identify environmental constraints to quality delivery.
- Prepare quality documentation and reports by collecting, analysing and summarising information and trends: including failed processes, stability studies, recalls, corrective actions and re-validations.
- Analyse incident, service and system performance data to identify trends, recurring issues and improvement opportunities.
- Monitor planned and unplanned outages, assess customer impact and track corrective actions to resolution.
- Track delivery performance, escalate delays and coordinate corrective actions with fulfilment and support teams.
- Validate SLA breaches and determine applicable service credits or penalties in line with contractual terms.
- Process approved credit notes and chargebacks, maintain supporting records and report financial exposure.
- Support the development, monitoring and benchmarking of team and individual quality and performance standards.
- Conduct call evaluations, calibration sessions, compliance audits, spot checks and mystery-shopping exercises across processes and customer touchpoints to assess compliance with approved standards.
- Report quality deviations and control gaps, track corrective actions to closure, and provide training and coaching to service representatives.
- Assist the Quality Assurance Manager in implementing the Quality Assurance recognition programme for 3rd parties.
Requirements
Education:
- First degree in any discipline preferably Computer Science, Engineering or equivalent
- ISO 9001/2015 Lead Implementer and Lead Auditor certifications, ITIL v4, PMP or PRINCE2.
- Master’s Degree in a relevant discipline will be an added advantage
- Fluent in English
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium or large organization.
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Specialist – Cloud Sales LE Medium Enterprise
Job Identification: 7726
Location: Nigeria
Reports To: Senior Manager – Cloud Business Commercial
Division: Enterprise Business
Mission
- Lead the acquisition, drive revenue growth, and retention of Large Enterprise customers by positioning MTN’s portfolio of Cloud, managed security, and managed infrastructure solutions as the preferred cloud platform, and establish MTN Nigeria as the trusted digital transformation partner of choice across Nigeria.
Description
- Develop and manage high-value enterprise cloud opportunities.
- Lead account planning, solution design coordination, and executive stakeholder engagement.
- Manage opportunity lifecycle from qualification to close, collaborating across product, technical, and customer success teams.
- Ensure forecast accuracy, pipeline coverage, and account health tracking.
- Represent MTN Cloud at external forums, industry events, and solution showcases.
- Maintain up-to-date CRM entries and opportunity records.
- Coordinate with sales enablement and marketing for pitch materials.
- Provide field insights to product and technical teams to shape the roadmap.
Requirements
Education:
- First Degree in Business, Engineering, or related field
- Cloud or Sales Certifications (e.g., AWS Cloud Practitioner, Enterprise Selling) preferred
Experience:
6 – 13 years’ experience which includes:
- 3+ years in enterprise B2B sales or account management
- Prior experience in cloud, SaaS, or digital transformation roles preferred
- Familiarity with regulated sectors (e.g., financial services, telecom, energy)
- Frequent use of CRM, pitch platforms, and collaboration tools
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Partner – Customer Success Cloud Sales First Level Support
Job Identification: 7725
Location: Nigeria
Reports To: Senior Manager – Cloud Business Technology
Division: Enterprise Business
Mission
- Deliver first-level technical and onboarding support for MTN Cloud customers, ensuring a smooth post-sale experience and early adoption success. This role serves as the primary point of contact for incoming queries related to onboarding, billing, service configuration, and account usage for MSMEs, startups, and enterprise cloud customers.
Description
- Support customer retention and revenue realization through rapid onboarding assistance.
- Handle and resolve first-level support tickets and inquiries via email, chat, WhatsApp, and phone.
- Support new customers through account setup, user login, basic configuration, and documentation access.
- Monitor helpdesk queue, prioritize requests, and escalate issues per SLA guidelines.
- Collaborate with product, technical, and billing teams to route feedback or solve cross-functional queries.
- Maintain customer records, issue logs, and resolution history in CRM or helpdesk platform.
- Use and update CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
- Participate in team meetings, issue resolution huddles, and QA sessions
- Document known issues, templates, and scripts for knowledge base updates.
Requirements
Education:
- First Degree in Communications, Business, IT, or any customer-facing field
- Certification in customer service, cloud platforms, or technical support preferred
- Fluent in English and at least one local Nigerian language preferred
Experience:
3-7 years’ experience which includes:
- 2+ years in customer service or first-line technical support
- Familiarity with cloud computing, Linux and Windows administration, networking knowledge, DevOps practice.
- Experience with CRM/helpdesk software
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Partner – Customer Success Cloud Sales
Job Identification: 7742
Location: Ikoyi, Lagos
Reports To: Senior Manager – Cloud Business Commercial
Division: Enterprise Business
Mission
- Drive adoption, engagement, and retention of MTN Cloud customers through proactive customer success management. This role serves as a strategic partner for startup and SME customers post-sale—ensuring activation, usage, value realization, and upsell opportunity identification throughout the customer lifecycle.
Description
- Proactively manage a portfolio of cloud customers (especially MSEs and early-stage startups) from onboarding to renewal.
- Guide customers through activation milestones, recommend product use cases, and monitor engagement.
- Track usage metrics, identify adoption risks, and intervene early to reduce churn.
- Share customer feedback with Product, Technical, and GTM teams for continuous improvement.
- Collaborate with Sales for upsell, renewal, and case study development.
- Maintain health scores, lifecycle stages, and contact logs in CRM
- Provide Customer Success input into segment playbooks and journey flows
- Coordinate with technical support and onboarding teams to resolve friction points
Requirements
Education:
- First Degree in Business, Communications, Marketing, or IT-related field
- Certifications in Customer Success (e.g., SuccessHACKER, Gainsight) are an advantage
- Fluent in English and one local Nigerian language preferred
Experience:
3-7 years’ experience which includes
- Minimum of 3 years experience in customer success, account management, or B2B client-facing role
- Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack, etc.)
- Familiarity with usage metrics, onboarding journeys, and CRM tools
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Specialist – Cloud Sales Micro Small Enterprise Startup
Job Identification: 7725
Location: Nigeria
Reports To: Senior Manager – Cloud Business Technology
Division: Enterprise Business
Mission
- Lead the acquisition, growth, and retention of SME and startup customers by positioning MTN portfolio of cloud, managed security, and managed infrastructure solutions as the preferred cloud platform, and establish MTN Nigeria as the trusted digital transformation partner of choice across Nigeria.
Description
- Own and grow assigned territory or sector within the Medium Enterprise market.
- Drive outbound engagement through prospecting, demos, and needs-based solutioning.
- Convert leads to opportunities and closing new businesses, coordinating with sales pod teammates.
- Maintain deal hygiene and opportunity progress in CRM.
- Represent MTN Cloud at roadshows, workshops, and business network events.
- Keep the CRM pipeline updated and align with sales stages.
- Share customer feedback with marketing, technical, and product teams.
- Execute standardized proposals and pricing templates in collaboration with sales support.
- Collaborate with Sales Development Representatives (SDRs), partner channel reps, and Customer Success for a seamless experience.
- Provide feedback for refinement of SME playbooks, onboarding journeys, and training content
Requirements
Education:
- First Degree in Business, Marketing, IT, or related field
- Cloud and Sales certifications (e.g., AWS Cloud Practitioner, Salesforce CRM) preferred
Experience:
6 – 13 years’ experience which includes:
- 2–5 years in SME or mid-market B2B sales
- Experience selling SaaS, IT services, or telco products is an advantage
- Familiarity with digital tools for prospecting and CRM
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Lead – Commercial Sourcing, Finance
Job Identification: 7789
Location: Nigeria
Reports To: Manager – Commercial Sourcing
Division: Finance
Description
- Review and process approved requisitions for negotiations and purchase orders in compliance with global and local policies, processes, and procedures.
- Initiate and manage Blanket Purchase Agreements (BPAs), including amendments where necessary.
- Facilitate contract drafting requests with the commercial legal team and oversee execution.
- Handle changes to negotiation awards, purchase orders, BPAs, and contracts as required.
- Update and share relevant sourcing reports to support decision-making.
- Monitor and manage key performance metrics, ensuring alignment with group and local targets.
- Ensure compliance and governance through audit reviews and risk management strategies.
- Analyze internal stakeholder requirements to align procurement activities with organizational needs.
- Ensure quality assurance in sourcing IT goods and services to meet specified standards.
- Coordinate with suppliers to ensure timely delivery of goods and services, meeting customer demand schedules.
- Monitor and resolve supply chain delays or disruptions in collaboration with suppliers and stakeholders.
- Address internal and external stakeholder feedback to improve sourcing operations.
- Monitor and meet agreed service level agreements (SLAs) to maintain customer satisfaction.
Requirements
Education:
- First degree in any related discipline
- Fluent in English
- PGD, MBA, and CIPS will be an added advantage
Experience:
3 – 7 years’ experience in an area of specialization, with experience in supervising others
- Experience working in a medium-sized organization
- Experience in purchasing function
- Proficient in MS Office applications and tools
- Ability to understand Oracle Fusion/similar ERP and apply it to work.
Application Closing Date
12th October, 2026; 11:55 PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager – Product ICT Solutions
Job Identification: 7742
Location: Nigeria
Reports To: Senior Manager – Solutions Development
Division: Enterprise Business
Mission
- To establish MTN Nigeria as the leading enterprise digital transformation partner through a differentiated portfolio of cloud, managed security, and infrastructure solutions that drive scalable and sustainable revenue growth.
Description
- Define and own the product roadmap for cloud, managed security, and managed infrastructure offerings, aligned to MTN’s enterprise revenue diversification strategy.
- Conduct market and competitive analysis to identify white space, pricing benchmarks, and emerging enterprise ICT needs across targeted segments.
- Build the business case (TAM/SAM, pricing model, margin structure) for new product launches and enhancements, working with other EB teams. Work with technology partners (technology providers, security vendors, infrastructure OEMs) to co-develop and localize ICT solutions for the Nigerian market.
- Define product requirements, service specifications, and SLAs in collaboration with Technology, IT, and Network teams.
- Manage the end-to-end product lifecycle — from concept and business case, through launch, adoption tracking, and eventual retirement or refresh.
- Work with internal stakeholders to develop pricing, packaging, and commercial models that make solutions easy for enterprise sales teams to position and close.
- Act as subject matter expert for ICT solutions product within customer engagements and industry events.
- Partner with Marketing on product launch campaigns, collateral, and market messaging.
Requirements
Education:
- Bachelor’s Degree in Computer Science, Engineering, Business Administration, or related field.
- Postgraduate qualification (MBA, MSc) is an advantage.
- Product Management certification, Cloud certifications, Cybersecurity certifications, Project management certification (e.g., PMP, PRINCE2, Agile/Scrum).
- Fluent in English
Experience:
6 – 13 years’ experience which includes:
- Experience in product management, ICT solution development, or related commercial/technical roles, with at least 3 years in telecoms, ICT, cloud, or managed services environment.
- Demonstrated experience launching, managing, and scaling B2B technology products or services — ideally within cloud services, managed security, managed infrastructure, or enterprise IT solutions.
- Experience working with technology partners/vendors in a co-development, resale, or managed service capacity. Strong consultative selling, solution design, and negotiation skills.
- Strong understanding of the enterprise/B2B ICT market in Nigeria (or Africa), including customer buying behavior, competitive landscape, and regulatory environment.
- Shown leadership in the design and development of ICT solutions & Platforms, including Cloud Services, Managed Services, Cybersecurity Solutions, Data Centre Services, Unified Communications & Collaboration, IoT and Digital Solutions
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst – Loyalty Management
Job Identification: 7826
Location: Nigeria
Reports To: Manager – Loyalty Management
Division: Marketing
Mission
- Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.
Description
- Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
- Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
- Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
- Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
- Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
- Ensure timely and accurate completion of all loyalty management reporting requirements.
- Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Lead – Sales and Trade Development
Job Identification: 7785
Location: Nigeria
Reports To: Senior Manager – Sales and Trade Development Lagos Island
Division: Finance
Description
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Requirements
Education:
- A first degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage.
Application Closing Date
12th October, 2026; 11:55 PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
MTN Nigeria Latest Recruitment 2026 | Apply Now
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