MTN Nigeria Massive Job Openings

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Senior Manager – Channel Management, Sales and Distribution

Job Identification: 3162
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager – Business Development
Division: Sales and Distribution

Mission

• To coordinate and provide overall management for all distribution channels with the aim of achieving efficient product distribution and service availability.

Description

• Develop strategies and champion a customer-centric culture across the organization, and develop or reform relationships with MTNN’s internal and external customers to transform the company’s revenue.
• Strategic Partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation
• Participate in Contract negotiations to reduce costs and drive the MTNN Value Creation Philosophy.
• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop and execute plans for sustainable channel growth and development.
• Coordinate channel activities to ensure product availability across the market.
• Develop strategies for effective market penetration based on existing channels.
• Generate periodic channel assessment reports for channel performance reviews.
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition.
• Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
• Liaise with sales channel management to identify and attend to specific distributor or channel needs and resolve problems.
• Drive the adoption of New Growth Opportunities for the Business within the Trade channels.
• Oversee the initiation and management of sales activation at identified key retail points.
• Ensure trade programs meet business objectives and trade channel requirements.
• Manage the development of relevant Visibility solutions to support Sales and Marketing programs.
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Execute strategies for effective market penetration based on existing channels.
• Execute strategies to optimize channel performance based on assessments and reports.
• Ensure a full understanding of the telecommunications industry’s (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment and evaluation of systems and technologies with regards to customer experience.
• Review market intelligence and competitor insight and develop approaches for penetrating the market based on existing channels, identifying constraints, challenges, and trade-offs of the approaches.
• Monitor and review channel profitability, dealer performance, and sales performance trends, and generate periodic channel assessment reports for channel performance review.
• Provide leadership and direction in the operations, leading the team to deliver on their respective business targets and improve the overall performance of the department.
• Coach and mentor the team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.
• Identify, evaluate, and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Education

• First Degree (in Economics, Administration, or Communications preferred)
• Fluent in English and the language of the country is preferable.

Experience:

• 9 – 17 years’ experience, including:
  • A manager’s track record of 3 years or more, with at least 3 years in the relevant sector or industry
  • Work experience across diverse cultures and geographies is advantageous.
  • 8 years of sales and marketing experience (ideally in distribution).

Application Closing Date
8th August, 2023 at 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Specialist – Customer Support Merchants, Commercial MoMo

Job Identification: 3139
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Customer Support
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.
• You will work alongside the customer support team to pass on or receive information regarding customer needs.

Description

• Resolve customer escalations sent to MoMo Operations Teams.
• Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact to customer support manager.
• Execute projects initiated in the specific sub-function.
• Abide by the established objectives, targets, and budgets for the sub-function, when required.
• Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the customer support manager.
• Prepare documentation required for sign-off on tactical changes.
• Report on a daily basis to the customer support manager relating to progress made within the work area and in accordance with the measurement metrics set by the organisation.
• Report on an ad hoc basis on specific projects, as required.
• Educate clients on new offerings, features, and benefits to enhance their understanding and encourage product adoption.
• Maintain accurate records of customer interactions, inquiries, and complaints in our CRM and Ticketing system.
• Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements.

Education

• Bachelor’s Degree in a relevant field (e.g., Business, Finance, or Customer Service) /or equivalent work experience.
• Relevant post graduate education an advantage

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Proven experience in a customer service role, preferably within the financial industry.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in using CRM systems and other relevant software applications.
• Knowledge of financial products, services, and regulations is highly desirable.
• Ability to maintain professionalism and composure in high-pressure situations.
• Demonstrated commitment to delivering exceptional customer experiences.

Application Closing Date
8th August, 2023 at 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply

Job Title: Manager – International Business Roaming and IDD, Marketing

Job Identification: 2974
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – High Value Segment
Division: Marketing

Mission

• Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.

Description

• Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
• Review processes for roaming and IDD especially as relates to functions outside of job control
• Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
• Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
• Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
• Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
• Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
• Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
• Manage inventory of Roaming and roaming document updates.
• Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
• Serve internal and external customers and provide solutions to improve roaming experience.
• Act as cross-functional link between different internal departments within MTN and external 3rd party organizations.
• Manage and coordinate efforts, inputs, and outputs from cross functional departments with regards to international roaming.
• Network and build solid relationships with internal units and relevant third parties (e.g. roaming hubs, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Analyze, manage and negotiate commercial roaming agreements and IOT discount agreements with reference to GSMA roaming guidelines
• Validate wholesale cost through proper interpretation of roaming contracts for settlement of discount roaming agreements.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Manages and develop wholesale roaming services in line with regulation, technology change and VRS strategy.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in any related discipline
• Fluent in English

Experience:

• 6 -13 years’ experience including:
  • Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization.
  • Experience in international roaming management.
  • Experience in IREG, TADIG and roaming financial analysis.

Application Closing Date
8th August, 2023 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply.

Job Title: Specialist – Onboarding Operations

Job Identification: 3147
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Onboarding Operations
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Provide a value-driven and customer-centric approach that ensures customers, merchants, and agents derive maximum benefit from our products and services.
• Guide and support customers throughout their onboarding journey, ensuring they are well-grounded, equipped to succeed while providing user-friendly support, and even celebrating milestones when a customer becomes Revenue Generating Subscriber (RGS).

Description

• Onboard Customers using functional strategy cascaded by the functional lead for continuous relationship.
• Assist in review of the onboarding strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
• Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required.
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead.
• Develop and execute onboarding campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.
• Collaborate with internal and external stakeholders to create, engage and effective improve onboarding process such as pop messages, landing pages, and visual content of all onboarding journey.
• Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI.
• Collaborate with cross-functional teams, including creative, content, and web development, to align MoMoPSB initiatives with overall strategies and goals.
• Work closely with the GTM and Sales team to ensure consistent messaging across all digital channels.

Education

• Degree in Analytics, Business or any related discipline or its equivalent
• Additional certifications in data Analytics are a plus.
• Relevant post graduate qualification is an advantage

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
  • Experience working in a medium organization
  • Proficiency in the use of Microsoft office tools
  • Journey mapping; prototyping and framing
  • Experience in data analysis, problem solving and reporting/presentation
  • Experience working in a medium organization
  • Strong analytical skills
  • Experience in Enterprise Data Management
  • Strong Microsoft Excel and PowerPoint skills
  • Business Planning and Analysis, preferably within the telecommunications sector
  • Experience in Customer Care and Management.

Application Closing Date
8th August, 2023 at 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply.

Job Title: Specialist – Customer Support

Job Identification: 3140
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Customer Support
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.
• You will work alongside the customer support team to pass on or receive information regarding customer needs.

Description

• Resolve customer escalations sent to MoMo Operations Teams.
• Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact to customer support manager.
• Execute projects initiated in the specific sub-function.
• Abide by the established objectives, targets, and budgets for the sub-function, when required.
• Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the customer support manager.
• Prepare documentation required for sign-off on tactical changes.
• Report on a daily basis to the customer support manager relating to progress made within the work area and in accordance with the measurement metrics set by the organisation.
• Report on an ad hoc basis on specific projects, as required.
• Educate clients on new offerings, features, and benefits to enhance their understanding and encourage product adoption.
• Maintain accurate records of customer interactions, inquiries, and complaints in our CRM and Ticketing system.
• Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements.

Education

• Bachelor’s Degree in a relevant field (e.g., Business, Finance, or Customer Service) /or equivalent work experience.
• Relevant post graduate education an advantage

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Proven experience in a customer service role, preferably within the financial industry.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in using CRM systems and other relevant software applications.
• Knowledge of financial products, services, and regulations is highly desirable.
• Ability to maintain professionalism and composure in high-pressure situations.
• Demonstrated commitment to delivering exceptional customer experiences.

Application Closing Date
8th August, 2023 at 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply.

Job Title: Engineer – Operations Integration and Channels

Job Identification: 3016
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Operations Integration and Channels
Division: Information Technology

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Ensure Code applications is in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute technical test plans for operational and bug fixes.
• Participate in transitions of the application or technical architecture, design and development components into a production environment
• Ensure the integrity of the solutions delivered into a production environment.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Ensure customer experience of the services offered on the different platforms within expected Service Levels.

Education

• First Degree in Computer Science or any related discipline
• Fluent in English

Experience:

• 3–7 years of experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization.

Application Closing Date
15th August, 2023; 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Sales and Trade Development

Job Identification: 2522
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: General Manager – Regional Operations (Lagos)
Division: Sales and Distribution

Mission

• Co-ordinate execution of regional trade marketing strategies to drive MTNN’s value and growth aspirations.
• To propagate the MTN Brand within the region, through the development and implementation of innovative marketing initiatives.

Description

• Execute the retail strategy in the territory to achieve the objective of retail expansion, dominance, mind share and loyalty in the region.
• Identify, create, and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the MTN brand in the region.
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising.
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
• Develop and execute territory specific trade marketing initiatives to ensure achievement of the business objectives in the region.
• Develop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territory.
• Ensure standard look and feel across all MTN retail outlet types in the territory
• Ensure effective communication of the MTN brand and proposition at the retail layer of the distribution channel
• Assist in establishing and maintaining consistent corporate image throughout product lines, promotional materials, and events.
• Co-ordinate the presence and relationship of MTNN with stakeholders and policy makers at the regional levels.
• Collaborate cross functionally – NWG, Marketing, Enterprise Solution, Customer Relations in the regional and territorial engine rooms to ensure commercial alignment in achieving the objectives of revenue, profitability & market share in the sub-region.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Education

• First Degree in any related discipline
• Possession of a Master’s Degree may be advantageous
• Fluent in English

Experience:

• 6 – 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry.

Application Closing Date
9th August, 2023; 0:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist – ICT Product Category

Job Identification: 1386
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: General Manager Enterprise Marketing
Division: Enterprise Business

Description

• Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
• Provide detailed definition on how the applications will support business requirements.
• Conduct impact analyses of business requirements on the system.
• Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
• Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Designing and enforcing architectural standards
• Synchronize architectural solution and resolve architectural differences and interdependencies within different verticals.
• Identifying new IoT opportunities and selling directly to customers
• Support creation of platform design, build and deployments
• Support methods adoption and act as experts in how to create deliverables most cost effectively
• Developing a good understanding of the customer needs, products, and vertical market
• Managing the relationship with key customers to deliver ongoing growth of connections, revenue and retention.
• Work collaboratively with the customer to develop Business Requirements.
• Facilitate sharing of best practices – identify and drive productivity improvements.
• Evaluate and provide detailed technical feasibility study of IoT platform suppliers/vendors.

Education

• First Degree in IT / Engineering or related discipline
• Fluent in English

Experience:

• 6-13 years’ experience which includes:
• Minimum 5-6 years of proven hands-on experience in IoT Platform development and deployment in a CDI/DevOps-based environment.
• 5+ years of strong experience owning and delivering products
• The background that comprises both solid business understanding as well as high level understanding of high-quality product delivery
• Proficiency in cloud-native development & deployments and web services technologies (e.g. REST, JSON, XML, SOAP, HTML5, etc.).
• Proven experience with RDMS and NO-SQL such as: Oracle, MS SQL, PostgreSQL, Cassandra, MongoDB.
• Experience in solution selling/outcome-based sales.
• Understanding of IoT or communications technology in an enterprise setting
• Knowledge of fundamental elements of IoT systems and have the skills needed to design and build E2E system propositions
• Understanding of IoT system vulnerabilities and how to secure IoT devices, and the networks they use to communicate, against malicious attacks
• Proven experience in developing & deploying large-scale enterprise backend & frontend software systems & web applications.

Application Closing Date
10th August, 2023; 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager – Human Resources, FibreCo

Job Identification: 2719
Location: Nigeria
Job Schedule: Full time

Mission / Core Purpose of the Job

• The Senior Manager – Human resources is responsible for the planning and managing of Human Resource activities to maximize the strategic utilization of human resources, leading and directing the routine functions of the HR function.
• This  position formulates partnerships across the HR function to deliver value-added service to management and employees in  the FiberCo. that reflects the business objectives of the organization.
• The HRBP maintains an effective level of business literacy about the business unit’s financial position, its midrange plans, its culture and its competition.
• This role enables HR Partnerships with stakeholders relying on HR Analytics to draw the road for improving the Employee Value Proposition.

Key Performance Areas:  Core, Essential Responsibilities / Outputs of the Position (KPA’s)
Strategic Role:

• Set the strategic plan of the HR function, and manage activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS.
• Manpower planning and budgeting for the company personnel costs and HR department OPEX and CAPEX.
• Represent HR in appropriate forums and meetings promoting the company to ensure a positive image and enhanced reputation, both internally and externally.
• Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.

Talent Acquisition, Recruitment & On-boarding:

• Lead the process of recruitment and employment in the company externally and internally.
• Control the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standers implementation and deployment.
• Administer the recruitment cost (OPEX) in addition to recruitment budget management.
• Advertise vacancies through official channels, perform shortlisting against high standard qualifications, manage e-recruitment on hirevue, share results, arrange and conduct interviews in cooperation with concerned teams and consolidate and share feedbacks to obtain needed approvals.
• Supervise compiling selection criteria and prioritisation of applicants.
• Conduct reference, qualifications and background checks appropriately.
• Prepare and submit the company offer to the selected candidate.
• Providing professional support and advice on recruitment issues to Line/ departmental Managers.
• Design and manage the on-boarding programme for new joiners, prepare invitations, materials and logistics with concerned parties.

Reward & Recognition, EVP:

• Responsible for establishing and overseeing the company’s salary structure.
• Carry out Job evaluation in terms of related compensation and benefit.
• Responsible for running the monthly payroll.
• Receive and implement approved individual remuneration instructions.
• Carry out the salary review exercise on company level.
• Supervise remuneration payments to employees on a regular basis.
• Calculate separation and overtime payments.
• Implement the group policy regarding employees’ bonus calculation and payment.
• Monitor HR overall budget vs. expenditure and provide suggestions to optimise Staff Cost budget.
• Follow up with the Finance division when any adjustment in HR budget is needed.
• Set recognition strategies to build and enhance the recognition culture in cooperation with OD.
• Managing & administrating the recognition platform MTN Shine.

Employee Relations:

• Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
• Ensure a motivating working environment and maintain work life balance practices.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, dismissal and administering disciplinary procedures.
• Provide advisory and consultancy on all aspects of employment law and practices to all Exco.
• Analyse and modify reward policies to establish competitive programs and ensure compliance with legal requirements.
• Lead the consultation and negotiation process with staff on all aspects of employment matters working to ensure excellent employee relations.
• Conducting exit interviews, gather and interpret feedback.
• Execute the social agenda and proposing new ideas.

HR Business Partnership:

• Establish, maintain and foster good relationships between the company and employees.
• Generate HC reports and any other requested reports. Conducts weekly/monthly meetings with respective business units.
• Consult with line management, providing HR guidance where appropriate.
• Analyse trends and metrics in partnership with the Group HR teams to develop solutions, programs and policies.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Partner with the legal department as needed/required.
• Provide day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provide HR policy guidance and interpretation.
• Develop contract terms for new hires, promotions and transfers.
• Provide guidance and input on business unit restructures, workforce planning and succession planning.
• Identify training needs for business units and individual executive coaching needs.
• Participate in evaluation and monitoring of training programs to ensure success. Following up to ensure training objectives are met.

BOOST – HR Analytics:

• Maintain records and compile statistical reports concerning HR data such as hires, transfers, performance appraisals, and absenteeism rates..etc.
• Analyse statistical data and reports to identify and determine cause of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 Year Bachelor Degree in equivalent specialization MSc, MBA is a plus.

Experience:

• Manager track record of 5+ years; with at least 3 years in Telecom industry.
• Worked across diverse culture and geographies.

Competencies:
Head – Big Picture Focus:

• Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow.
• Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes,  products and service offerings

Heart – Emotionally Intelligent:

• Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused:

• Results Achiever –  Produces sustainable divisional results through ethical practices
• Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

Others:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Application Closing Date
11th August, 2023 at 03:09 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online