MTN Nigeria | Recruitment

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager – Integration, Information Technology

Job Identification: 2706
Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager – IT Engineering
Division: Information Technology

Description

• Ensure that new business requirements have gone through the pipeline for analysis and design for subsequent implementation.
• Organize regular engagement with vendor to review improvement areas for all APIs exposed internally and externally.
• Provide MMIL availability of 99.8%.
• Ensure all API exposed are optimized regularly to improve response time <1s.
• Ensure tracking of response times from all APIs called to advise on improvement.
• Maintain detailed documentation of all architectural designs, configurations and implementations done for every integration requirement.
• Ensure the set up and testing of redundancy once a year for Key microservices.
• Demonstrate and perform internal test automation, load and performance testing, security testing, application monitoring, and internal acceptance testing.
• Ensure automation of monitoring and proactive identification and resolution of issues by embedding ML in error analysis.
• Ensure all solutions deployed and tested with its resilience to potential security threats. Ensure adoption of security by design.
• Measure and provide set KPIs on microservice stability to improve service delivery and business agility.
• Ensure all applications are developed in such a way that they are scalable, flexible and cloud ready.
• Ensure each solution supports ad-hoc reporting capabilities and statistics of transactions and API calls.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First Degree in Electrical / Electronics, Computer Engineering or related discipline
• Fluent in English.

Experience:
6 – 13 years’ experience which includes:

• 5 years of managing development teams.
• 5 years of managing high demand pipeline in Telecom environment.
• 7 years of direct software development experience in integration and writing of APIs.

Application Closing Date
1st August, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Treasury Operations Specialist

Location: Nigeria
Job Identification: 4659
Job Category: MTN Level 2
Employment Type: Full Time

Mission

• Responsible for executing operational activities, which are typically in line with managing the company’s liquidity, acquiring funds for operational activities, and ensuring that funds are invested to achieve maximum return while minimizing risk.

Responsibilities

• Stay abreast of evolving financial regulations, ensuring the Payment Service Bank complies with guidelines and policies as indicated in the Guidelines for Licensing and Regulation of Payment Banks by the Central Bank of Nigeria.
• Implement policies and procedures to mitigate regulatory risks and enhance overall compliance.
• Develop and implement a standardized process for the creation and maintenance of General Ledger entries related to treasury transactions, including GLs that mirror our position in all accounts held, earned and unearned incomes for investments in government securities (T-Bills and Bonds), and collateral GLs for securities held as a requirement for access to platforms, switches, and markets, e.g., NIBSS, E-Transzact, Interswtich, FMDQ, and interbank lending and borrowing, specific to the type of lending or borrowing transactions, e.g., standing deposit facilities and secured lending facilities provided by CBN.
• Ensure alignment with accounting principles, providing accurate and transparent financial reporting.
• Facilitate secure and compliant access to the Central Bank Real-Time Gross Settlement (RTGS) for payment of cash-related transactions and the Scripless Securities and Settlement System (S4) for delivery of securities.
• Access to the S4 platform for bidding at NTB and OMO auctions, enabling the bank to buy directly from the CBN into its position or on behalf of customers, thereby enhancing profitability.
• Ensure integration of the Qex platform to promote autonomy of operational processes and expand our access to the latest financial products offered in the financial market by FMDQ, including derivatives and the newly launched NDF.
• Establish and maintain protocols for efficient fund transfers and settlements, ensuring seamless integration, e.g., straight-through processing (STP) of transactions with Central Bank systems and in line with the CBN guidelines on settlement of RTGS and S4 transactions.

Requirements
Education:

• Minimum of Bachelor degree in Finance, Accounting, and other related field

Experience:

• 3–7 years of experience in treasury or settlements operations in a bank, fintech, or payment solution business is of great advantage.
• Subject matter expert in treasury and banking concepts.
• Practical experience and understanding of financial inclusion.
• Intermediate knowledge of accounting and finance principles, with the ability to apply concepts within a treasury context.
• Should have experience with bank reconciliation.

Application Closing Date
29th July, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Support Analyst

Location: Nigeria
Job Identification: 4641
Job Category: MTN Level 2
Employment Type: Full Time

Mission

• Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.

Responsibilities

• Deliver superior customer service by promptly and professionally responding to client inquiries via phone, email, and other communication channels.
• Provide accurate information regarding our MOMO PSB products, services, policies, and procedures.
• Resolve customer escalations sent to MoMo Operations Teams.
• Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact for the customer support manager.
• Build and maintain positive relationships with clients, ensuring their satisfaction and loyalty. Understand and anticipate their needs, concerns, and goals, and provide appropriate guidance and support to meet their expectations.
• Document identified key risks, issues, and dependencies and set mitigation actions with guidance from the customer support manager.
• Prepare the documentation required for sign-off on tactical changes.
• Adhere to established service standards, compliance guidelines, and company policies. Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements.

Requirements
Education:

• Bachelor’s degree in a relevant field (e.g., Business, Finance, or Customer Service) or equivalent work experience.
• Relevant postgraduate education as an advantage

Experience:

• A minimum of 3 to 7 years’ experience in customer support in a financial role is required.
• Proven experience in a customer service role, preferably within the financial industry.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in using CRM systems and other relevant software applications.
• Knowledge of financial products, services, and regulations is highly desirable.
• Ability to maintain professionalism and composure in high-pressure situations.
• Demonstrate commitment to delivering exceptional customer experiences.

Application Closing Date
29th July, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Enterprise Sales Operations, Enterprise Business

Job Identification: 4653
Location: Nigeria
Employment Type: Full Time
Reports To: General Manager – Enterprise Sales
Division: Enterprise Business

Mission

• The primary responsibility of the role is to support the GM Enterprise Sales in carrying out the Enterprise Sales Strategy and coordinating its integration into daily operations. The job will also provide guidance to the sales team in the execution of their duties to achieve optimal and maximum performance. The role will be highly hands-on in ensuring managed accounts achieve the desired growth by providing tactical and strategic support to the regional heads and managers and assisting in the interactions between sales and other cross functional units.

Description

• Analyze historical sales data, market trends, and other relevant factors to forecast future sales performance accurately. Align the forecast with the EB revenue goals.
• Streamline and optimize sales processes to improve efficiency and productivity by identifying bottlenecks, implementing automation tools, and standardizing workflows to enhance internal operations.
• Develop and implement a sales governance process for territory delineation.
• Track KPIs, identify trends, and provide insights.
• Enable the sales team by ensuring access to the necessary tools, training, and resources.
• Collaborate with cross-functional teams to develop training programs, create sales collateral, and provide ongoing support to empower the sales force.
• Manage CRM systems, databases, and other data sources for decision-making.
• Oversee data quality initiatives, implement data governance policies, and leverage analytics tools.

Requirements
Education:

• First Degree in Business Administration, Management, or a related Degree
• Fluent in English.

Experience:
6–13 years’ experience, which includes:

• Relevant sales operations management or project management
• Experience in developing and deploying project best practices, policies, procedures, and processes.
• Knowledge of sales best practices, including pipeline management and forecasting
• Experience in financial and executive reporting.
• A proven track record of execution and managing competing tasks and demands.
• Experience in the telecommunications industry is advantageous.
• Experience with supporting big and multinational accounts is advantageous.

Application Closing Date
1st August, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Corporate Finance, Finance

Job Identification: 4643
Location: Nigeria
Employment Type: Full Time
Reports To: Manager – Corporate Finance
Division: Finance

Mission

• Assist MTNN in meeting its financial and regulatory obligations to its lenders and other counterparties and prepare analysis that will aid long-term liquidity management.

Description

• Prepare Treasury yearly budget, forecasts, monthly budget variance report with Manager Corporate Finance.
• Analyze and prepare Treasury reports such as cash collection reports, FOREX exposure reports by purchase order, monthly cash disbursement reports to aid financial management decision.
• Gather and analyze data on expenditures relating to CAPEX and OPEX to optimize cash forecast.
• Act as a focal point for Treasury Accounting responsibilities, carrying out monthly verification of credit interest and bank charges, booking of banking investments, funds transfers, and income, reviewing reports on dealer and postpaid collection sweeps, and compiling necessary documents for the year-end audit.
• Facilitate the administration and settlement of MTF-related payments (principal repayment, interest, and fees as they relate to borrowing).
• Monitor and confirm the completeness and accuracy of corporate finance-related General Ledger postings.
• Facilitate settlement and administration of shareholders’ dividend distribution by assisting with all exchange control approvals needed, confirming settlement to the company secretary, and ensuring accurate posting on Oracle.
• Maintain financing records and an audit trail in strict compliance with MTNN policies and procedures.
• Collate information relating to MTNN business for updating the Supplemental Information Memorandum to the lenders.
• Maintain best practices as they relate to corporate finance policies, processes, and procedures.
• Prepare monthly journals (accruals and amortization schedules) and ensure they are in line with accounting standards.
• Distribute all authorized reports to lenders and financial institutions.

Requirements
Education:

• First Degree in Accounting, Economics or any Finance related discipline.
• Professional qualification (ACA, ACCA, ACMA)
• Fluent in English.

Experience:
3 – 7 years’ experience including:

• Experience in the financial environment in corporate finance, accounting, and financial statement analysis
• Strong knowledge of ERP (IFS)
• Knowledge of Trade Finance
• Experience in Management Information Reporting Application (OFA)
• Experience in good accounting practices and the Nigerian policy environment
• Experience in Cash Management and Corporate Finance
• Experience in the corporate treasury environment
• Up-to-date knowledge of the money and capital markets

Application Closing Date
1st August, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Data Proposition YWT, Marketing

Job Identification: 4646
Location: Nigeria
Employment Type: Full Time
Reports To: Manager – Proposition and Customer Insights – Teens
Division: Marketing

Mission

• To implement, monitor, and report on customer connection, usage, and retention initiatives to drive the achievement of business objectives for the teen segment of the consumer market.
• Provide relevant and up-to-date information to aid proper decision-making within the authority limits of the brand manager.

Description

• Implement marketing strategies and initiatives to drive the acquisition, usage, and revenue growth of MTNN’s teen segment customers.
• Manage and coordinate brand promotion, product launches, and re-launches from end-to-end.
• Develop a work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Continuously identify, review, and monitor the demographic profiles of the teen segment customers.
• Work with the Teen Segment Manager in the development of advertising and communication concepts in support of MTN’s brand-building initiatives that can be successfully executed in the Teen Marketplace.
• Maintain and build the teen brand through advertising, media, and any other marketing means while managing relationships with key media agencies daily.
• Provide stakeholders with relevant information needed for a proper and timely evaluation of projects and plans.
• Research industry evolution and competition’s activities in order to identify segment-specific gaps and strategies in order to exploit them to MTNN’s advantage.
• Analyze relevant best practices and provide recommendations to the segment manager, Teen.

Requirements
Education:

• First Degree in any related discipline
• Fluent in English.

Experience:
3–7 years’ experience in an area of specialization, with experience working with others

• Customer contact and understanding of consumers.
• Marketing plans, advertising materials, and product life cycle monitoring
• Experience in the Telecommunications Industry/FMCG.

Application Closing Date
1st August, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator – Regional Safety, Human Resources

Job Identification: 4637
Location: Nigeria
Employment Type: Full Time
Reports To: Manager – Safety
Division: Human Resources

Mission

• To ensure the effective management of risks while identifying, implementing, monitoring, and ensuring effective control for mitigating hazards.
• To ensure the MTNN safety systems and processes comply with relevant applicable local laws and best global industrial practices.
• To drive and lead safety programs to protect employees from harm, damage to company assets, and reputation within the safety space.

Description

• Advice and support MTN Regional Management and Staff on results from audits and risk assessments related to the following areas: work areas, operations, critical jobs, and critical tasks to ensure a safe working environment at all times.
• Conduct regular safety and health surveillance to identify hazards and actively prevent incidents.
• Develop and review safety-specific targets for regional operations in line with the MTN Safety Annual Plan and evaluate contractor safety performance for the region.
• Co-ordinate safety audits on MTN facilities, sites, and partners (e.g., MTNN-approved hotels) and contractor sites to monitor compliance with approved safety standards and/or relevant local and international legislation, and co-ordinate pre-mobilization audits for clients within the area of coverage.
• Participate Actively Through the Provision of Advice and Support During Regional Incident Investigation To Establish Root Cause, Cascade Lateral Learnings, and Make Recommendations To Minimize Re-Occurrence.
• Monitor MTNN contractors on safety issues and ensure compliance with MTNN safety work-related policies, processes, and procedures to ensure a safe system of work.
• Produce a weekly and monthly safety performance report on the regional safety activities to support the overall safety objectives and a quarterly regional performance report.
• Participate in the development and review of safety processes and procedures by ensuring that documentation is done in line with the best practices and standards.
• Oversee and coordinate all activities of direct reports, and ensure all transactions and administrative documentation are recorded and available for business use.
• Ensure timely resolution of all applicable or relevant internal concerns within scope.
• Conduct safety inspections of equipment, facilities, and contractor equipment to ensure compliance with safety standards for use.
• Periodically engage regulatory and government agencies (Fire Service, Ministry of LEP, Road Safety Corps, etc.) to ensure continual compliance.
• Participate in safety conferences, seminars, public hearings, etc.

Requirements
Education:

• A First Degree in any of the Sciences, Engineering, arts, or Humanities
• Completed NYSC
• An MSc or MBA in a relevant field will be an added advantage.

Experience:
3–7 years of relevant experience in SHE management and coordination

• Membership in the Institute of Safety Professionals of Nigeria (ISPON)
• NEBOSH IGC Certificate and/or Diploma
• ISO 45001 certification will be an added advantage.
• Experience working in a medium organization.
• Experience in Professional Safety, Health, and Environment Functions, with good exposure to and level of experience in HSE.
• Proficient in MS Office applications and other Microsoft tools
• Ability to use and understand SHE software tools and applications and apply them to work.

Application Closing Date
1st August, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Client Success Strategic and Global Clients, Enterprise Business

Job Identification: 4629
Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager – Client Success
Division: Enterprise Business

Mission

• Implement strategies for the support and management of MTN Business strategic customers through effective and efficient customer engagement and enhanced key account management strategies (prompt fault management and feedback, churn management, continuous service reviews, SLA adherence, account receivables, and generally providing a best-in-class customer experience).

Description

• Implement all customer support SLAs, service plans, and PPPs for strategic customer segments.
• Take overall responsibility for account receivables from customers in the segment.
• Achieve a minimum of 80% scores in the annual Customer Satisfaction Index survey for enterprise customers.
• Ensure timely and accurate weekly, monthly, and ad hoc reporting for assigned customer segments.
• Serve as an interface between customers and MTNN/EB through enhanced customer engagements via quarterly service reviews for top accounts.
• Ensure timely feedback on all customer support-related matters arising.
• Ensure SLA and non-SLA penalty chargebacks for enterprise customers for service failures and downtimes.
• Implement the Strategic Enterprise Client Success framework while measuring and monitoring overall team performance with regards to customer satisfaction at all customer touchpoints.
• Manage and implement churn and retention strategies by proactively managing all churn indicators, identifying, and mitigating against such.
• Drive 90% field presence via setting and tracking daily and weekly calls.
• Facilitate the provision, execution, and management of customer support OPEX and other budgetary provisions.
• Execute all other projects as may be assigned by the SM, Client Success.
• Drive customer trust via customer engagement using multiple channels.
• Periodic review of customer service plans to track and manage EB run rates
• Provide leadership, guidance, support, and direction for Client Success Partners
• Engage major stakeholders in various units and divisions to ensure resolution of all customer support related issues.

Requirements
Education:

• First Degree or equivalent in Social or Management Sciences, Humanities, etc.
• Professional certifications and/or MBA will serve as an added advantage.
• Fluent in English.

Experience:
6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word
• Membership of Professional Customer Service/Relations Associations

Application Closing Date
1st August, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online