PalmPay Limited Recent Job Openings

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Human Resources Business Partner

Location: Nigeria
Employment Type: Full-time

Description 

• We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder. The ideal candidate would be responsible for supporting specific functions within the organization, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organization development and training.
• The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.

Duties and Responsibilities

• Provide HR support, through partnership and coaching to all levels of the organization.
• Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
• Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
• Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
• Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
• Identify training needs for business units and individual executive coaching needs.
• Provide rigorous data analysis and reporting solutions on business needs.
• Partner closely with regional partners on global strategy and execution.

Person Specification

• Minimum of Bachelor’s Degree in Human resources or business-related fields.
• Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
• An HR professional certification is highly preferred.
• Previous experience in coaching employees and management through complex issues.
• Ability to set up and track relevant metrics and KPIs and use them to drive business results.
• Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualization programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
• Proficiency with the Microsoft Office Suite is a common requirement.
• Working knowledge of relevant Labour Laws.
• Payroll Management using Microsoft Excel is a must as ability to manage employees offsite.
• Must have worked in an organization with a high headcount and managed employees from different locations across the country.

Other Skills:

• Excellent mentoring and relationship-building skills.
• Superb problem-solving, communication and presentation skills.
• Leadership, analytical and goal-oriented skills.
• Working knowledge of every section of the HR department.
• Good grasp of HRM techniques and excellent people management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Business Operations Specialist

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking for an experienced Snr. Business Operations Specialist who is passionate about our mission of driving financial inclusion in Africa.
• An ideal candidate will help to maximize profits by driving marketing initiatives to optimize sales while ensuring the security of company assets.

Job Responsibilities

• Collaborating with relevant parties to create a budget.
• Maximize the efficiency of all business procedures.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Implementing plans to address stock losses and theft.
• Employing means to control company costs.
• Generating financial reports.
• Effecting better business practices.
• Managing marketing initiatives.
• Maximizing operating potential to exceed customers’ expectations and company goals.

Person Specification

• Bachelor’s Degree in Business Management, Business Administration or any related field
• Previous experience as a Business Operations Manager or in a similar role, in a bank or Fintech.
• Proficient ability to manage complex budgets.
• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Employee Relations Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• Palmpay Limited is seeking an experienced Employee Relations Supervisor to join our team.
• The ideal candidate will be responsible for promoting company culture, managing employee engagement, planning and coordinating events, creating engaging content, and managing the HR’s social media platforms.
• The Employee Relations Supervisor will be a key member of the HR team and will work closely with other departments to support the company’s growth and success.

Responsibilities

• Develop and implement strategies to promote and reinforce company culture
• Create and manage employee engagement initiatives to improve employee satisfaction and retention
• Plan and coordinate company events such as team building, social events, and holiday parties
• Create engaging content for the company’s internal communications channels
• Manage the HR’s social media platforms and develop content to increase engagement and reach
• Provide guidance and support to employees on HR policies and procedures
• Conduct investigations into employee complaints and concerns and provide recommendations for resolution
• Assist with the development and implementation of HR programs and initiatives
• Provide regular reports to senior management on employee relations metrics and trends
• Perform other related duties as required

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field
• At least 3-5 years of experience in employee relations, HR or a related field
• Excellent communication skills, both written and verbal
• Strong organizational and project management skills
• Experience in event planning and coordination
• Ability to write compelling content for various channels and audiences
• Familiarity with social media platforms and ability to create engaging content
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of HR policies, procedures, and best practices

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fundloss Team Lead

Location: Nigeria
Employment Type: Full-time

Job Description

• We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company. As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization.
• This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.

Responsibilities

• Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay’s settlement banks.
• Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
• Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
• Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
• Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
• Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
• Resolution of Customer issues
• Review and respond to mail inquiries

Qualification and Requirements

• Bachelor’s Degree in Finance, Business, Economics, or related field.
• Minimum of 6 years of experience.
• Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
• Proven leadership experience, with a track record of effectively managing and developing teams.
• Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
• In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
• Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
• Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
• Detail-oriented with strong organizational and project management capabilities.
• Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.

Application Closing Date
23rd October, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the job title as the subject of the mail.

Job Title: Fund Transfer Specialist

Location: Nigeria
Employment Type: Full-time

Responsibilities

• Treatment of erroneous transfer, fraudulent and non-receipt of fund
• Placing a hold on funds based on an erroneous and fraudulent transfer
• Attend to all queries from clients on dispute issues and ensure they are resolved promptly
• Management of DRS process and portal.
• Engagement with other banks’ NIP and Compliance teams for resolution
• Ensure customers’ complaints are properly reviewed before engaging the banks.
• Reviewing the settlement report against funds in customers’ accounts,
• Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary’s accounts.
• Engaging NIBSS for status confirmations of claims
• Maintain a proper record of all transactions disputed.

Qualifications

• Bachelor’s Degree in Finance, Business, or a related field.
• Prior experience in fund transfer or a related financial role.
• Strong knowledge of financial regulations, including AML and KYC requirements.
• Proficiency in using financial software and systems for fund transfers.
• Excellent attention to detail and accuracy in handling financial transactions.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: ATM Card Operations Specialist

Location: Nigeria
Employment Type: Full-time

Job Description

• We are currently seeking a highly motivated and detail-oriented ATM Card Operations Specialist to join our team in the financial industry.
• As an ATM Card Operations Specialist, you will play a pivotal role in conducting competitor analysis, gathering user insights through interviews and research, and overseeing card issuance operations to ensure our organization remains competitive and customer-centric.

Responsibilities
ATM Operations:

• Oversee day-to-day operations of ATM services, ensuring smooth functionality.
• Collaborate with relevant teams to optimize and enhance ATM user experience.
• Monitor and analyze ATM transaction data to identify patterns and opportunities for improvement.

Card Issuing Business:

• Leverage expertise in card issuing operations, both online and offline.
• Work closely with the card issuing team to ensure efficient and secure card processes.
• Contribute to the development and implementation of new card products and services.

Copywriting:

• Create clear and compelling copy for communication materials related to ATM operations.
• Craft messaging for card products and promotions to attract and engage users.

Market and User Research:

• Conduct market research to stay informed about industry trends, competitors, and user preferences.
• Perform user research to gather insights and feedback for continuous improvement.
• Use research findings to inform decision-making and enhance the overall user experience.

Qualifications

• Bachelor’s Degree in Business, Finance, or a related field with 4-6 years experience.
• Proven experience in ATM operations, particularly in a fintech environment.
• Familiarity with card issuing processes and a deep understanding of online/offline card operations.
• Excellent copywriting skills with the ability to create engaging and informative content.
• Strong analytical and research skills, with experience in market and user research.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Effective communication and collaboration skills.

Application Closing Date
26th October, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.