Pruvia Integrated Limited | Recruitment

Our client, a Fintech company, is recruiting to fill the position below:

Job Title: Customer Service Experience Executive

Location: Nigeria
Employment Type: Full Time
Company: Fintech

Job Brief

• We are seeking a knowledgeable and customer-oriented Customer Experience Executive to support our clients in the fintech sector.
• The ideal candidate will provide exceptional service, handle inquiries about finance and services, and ensure customer satisfaction in all interactions.

Responsibilities

• Develop and implement customer experience strategies.
• Analyze customer feedback and behavior data.
• Identify areas for improvement in the customer journey.
• Collaborate with product and tech teams to enhance user interfaces.
• Manage customer support operations and teams.
• Establish and monitor customer satisfaction metrics.
• Drive initiatives to increase customer retention and loyalty.
• Ensure compliance with financial regulations in customer interactions.
• Adapt and respond to different types of customer characters.
• Handle large amounts of incoming calls, messages, and emails.
• Follow communication guidelines and policies.

Requirements

• B.Sc. / HND in a related field.
• 3 – 5 years of proven customer support experience, ideally in fintech or financial institutions.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Track record of over-achieving quotas.
• Experience in contacting potential clients through cold calls and emails.

Salary
Negotiable.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send their CV to: careers@pruviaintegrated.com using the Job Title as the subject of the mail.

Job Title: Tele-Sales / Customer Service Representative

Location: Nigeria
Employment Type: Full-time
Sector: Medicals

Job Summary

• We are seeking a highly motivated and results-driven Tele-Sales/Customer Service Representative to join our team.
• The ideal candidate will be the first contact to new and existing clients, interact with walk-in customers.
• The Tele-Sales/Customer Service Representative will build strong relationships with these clients, provide product education support, and achieve sales targets by professionally promoting medical products to healthcare providers.
• Drive sales growth through strategic relationship building, product demonstrations, and market analysis.
• Achieve sales targets, provide top-notch customer service, and stay current on industry trends.

Responsibilities

• Promote and sell medical Equipment to healthcare professionals and facilities.
• Develop and maintain relationships with new and existing customers
• Keep an updated customer database through records of calls and sales
• Address any questions or issues customers may have by communicating with them to understand their requirements and and need
• Reach out to existing and potential customers to present our product and service offering
• Learn details about our product and service offerings and provide product demonstrations and training to customers
• Meet and exceed sales targets within assigned territory.
• Stay current on industry trends, competitor activities, and market conditions.
• Collaborate with the sales team to develop strategies for growth.
• Engage the various communities such as social media platforms, emails, direct messages, chats platforms among others in a professional and excellent manner.
• You will be able to capture data by entering and storing work related data so as to analyse and create reports from data.
• Also, participating in administrative support to help the organisation processes Seamless.
• Must be able to manage customers and potential customers via Engagement across all our platforms

Requirements

• Bachelor’s Degree in Media, Communication, Sales,Marketing, or related field
• 3 years proven track record of success in Customerservice,, Tele-Sales or a related field.
• Knowledge of medical terminology and products preferred
• Good knowledge of sales tools such as CRM software
• Exceptional written English skills, with the ability to communicate fluently and professionally, great interpersonal, presentation and negotiation skills
• Strong organizational skills, with the ability to manage time effectively and meet deadlines.
• Ability to build and maintain relationships with clients.
• A dynamic personality with the capacity to take on a variety of operational and administrative tasks.
• Self-motivated and results-oriented. Ability to work well in a fast-paced and dynamic environment.
• Ability to use Microsoft suits packages.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Proactive attitude with a willingness to take on new challenges and responsibilities.

Salary
N70,000 – N80,000 Monthly.

Application Closing Date
31st August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@pruviaintegrated.com using “Tele-Sales / Customer Service Representative” as the subject of the mail.

Job Title: Food Machine Technical Sales Manager

Location: Nigeria
Employment Type: Full Time
Industry: Food Manufacturing / Engineering

Job Brief

• Our client requires the service of a Food Machine Technical Sales Manager to deliver excellent sales support to our customers and to support business development initiatives and OEM acquisitions (primarily Syntegon Technology).
• In this role, the responsible person will interface with the COC, the organization, and the customers to drive the deliverables.

Job Description

• Machine sales targets in line with the company’s financial status with profitability in mind.
• To pursue sales leads and visit existing and new customers such as food manufacturers, and pharmaceuticals (confectioneries, biscuits, flour mills, dairy foods, liquid foods, chocolates, pharmaceuticals).
• To assess customer needs and suggest appropriate products and services from the organization’s portfolios
• To respond to customer enquiries; and proffer appropriate service
• To manage projects based on COC agreements (price indications, offers, firm offers, and delivery times; and conclude sales orders to meet revenue targets, based on project structure).
• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business.
• Office work, including admin tasks (salesforce platform, weekly reporting and meeting,).
• * to establish annual, quarterly, monthly, or weekly sales plans and forecasts, and prioritize and schedule own activities so these targets are met.
• To seek out new customers and new opportunities for driving revenue
• To build long-term relationships with key contacts at target customers for repeat project sales
• To apply learning and experiences to streamline sales processes
• To initiate promotional events for the company
• To initiate business development activities for the company in anglophone countries.
• To suggest and drive approved marketing strategies for product awareness in the West and Central African region
• Analyze sales trends, market dynamics, and reports to determine business growth potential
• To manage sales pipeline/project by updating probabilities and reporting the updates during meetings and moving to the execution phase- project overview template
• To develop and deliver sales presentations to prospective customers
• Manage the market research team, or outsource it as agreed by the board
• Frequent interface with COC contacts via regular emails, phone calls, and periodic visit reports as required
• Use various lead generation tools, such as websites, blogs, Linkedin, promotions, word of mouth, trade shows, market research, cold calling, emails, etc. To create a database of potential targets.
• Create other new business opportunities that align with the company’s agreed business portfolios. Generating revenue and being profitable
• Introduce, promote, and manage other OEMS with which we have contracts, such as Carugil, Flavour Sensation, Bosch Power Tool, and Bosch AA.

Qualifications

• Must have a Bachelor’s Degree in Engineering, and a Master’s in Business Administration is an advantage.
• 5 years of experience or more in Food Machine Technical Sales
• Must have experience in the FMCG Food confectionery industry.
• Professional experience in sales or export department is an added advantage
• Fluent in English, additional languages are a plus.
• Knowledge and skills: proficiency in it-systems e.g., SAP, Microsoft Office.
• Excellent communication skills with international customers and partners.
• Ability to work independently and collaboratively in a team environment.

Key Performance Indicators:

• New machine turnover/order intake (Minimum of USD350k/Year Sales)
• Successful project management from start to handover
• Number of good leads generated
• Prompt sharing of visit report (the role reports to the sales director responsible for the West Africa market)
• Customer satisfaction survey (5 key customer reviews)
• COC satisfaction review.
• FMCG Food confectionery industry.

Remuneration
To set a smart new salary: N450,000 – N500,000 monthly.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should send their CV / Resume to: careers@pruviaintegrated.com using the Job Title and location as the subject of the mail.

Job Title: Sales Executive

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a Sales Executive with experience in either microfinance or real estate to join our growing team. The ideal candidate will bring their sector-specific knowledge to drive sales and expand our client base.

Responsibilities

• Develop and implement sales strategies to meet targets
• Identify and pursue new business opportunities

Requirements

• Minimum 1 year of sales experience in microfinance or real estate sector
• Strong communication and negotiation skills
• Ability to work independently and as part of a team

Benefits
Competitive Salary and Commission

Application Closing Date
19th August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@pruviaintegrated.com using “Sales Ikeja” as the subject of the mail.

Note: For inquires, Call : 08091510008

Job Title: Internal Control Officer

Location: Nigeria
Employment Type: Full-time

Job Description

• Our client is looking to hire an Internal Control Officer with banking experience and fintech knowledge.
• You will assess internal controls, conduct audits, and provide recommendations to enhance control environments and minimize risks.

Responsibilities

• Develop and implement internal control frameworks and procedures.
• Conduct risk assessments and internal control reviews.
• Evaluate the effectiveness of internal controls.
• Perform internal audits and testing procedures.
• Document and communicate audit findings to management.
• Collaborate with managers to address control deficiencies.
• Monitor remediation efforts and action plans.
• Provide training on internal control principles.
• Investigate suspected fraud or misconduct.
• Analyze data to identify emerging risks.
• Ensure compliance with internal policies and ethical standards.
• Contribute to risk management strategies.

Requirements

• BSc in Accounting, Banking and Finance, Economics, or a related field.
• Professional Certification (ICAN, ACCA).
• 3-5 years of relevant banking experience as an internal control officer in a fintech company or related field.
• Experience in the Financial Services Industry is an added advantage.
• Experience with basic accounting and insurance software.
• Integrity, professionalism, and ethical behavior.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in auditing.
• Moderate negotiation skills.
• Ability to work independently and collaboratively.

Salary
N80,000 – N100,000 / month (Negotiable).

Application Closing Date
16th August, 2024.

How to Apply
Interested and qualified candidates should send their CV to: careers@pruviaintegrated.com using the job title as the subject of the mail.

Job Title: Marketing Team Lead

Location: Nigeria
Employment Type: Full-time

Job Brief

• Our client is seeking a reliable Marketing Lead to develop integrated marketing campaigns to promote products and services.

Responsibilities

• Hunt and close business at all revenue levels.
• Provide input on digital marketing strategies.
• Identify and research new and existing market opportunities.
• Manage the digital marketing budget.
• Track and evaluate business development efforts.
• Drive revenue and profit growth.
• Set and track key performance indicators (KPIs).
• Research competitors and suggest improvements.
• Conduct market research to identify opportunities and customer needs.
• Develop and manage marketing programs and partner integration.
• Generate content for publicity.
• Analyze and negotiate local advertising opportunities.
• Develop innovative communication techniques with clients.
• Manage CRM marketing activities and e-marketing programs.
• Create promotional marketing materials.

Requirements

• B.Sc. in Marketing or related field; additional qualifications are a plus.
• 3 – 5 years of experience in a fintech company or related field.
• Proven track record of success in similar roles at fintechs or financial institutions.
• Persuasive and goal-oriented with strategic thinking and creativity.
• Adaptable to changing markets with strong sales closing abilities.
• Excellent communication and leadership skills.
• Experience with marketing automation tools.
• Understanding of the financial services industry.

Salary
Negotiable.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified applicants should send their CV to: careers@pruviaintegrated.com using the Job Title as the subject of the mail.