Recruitment at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: IT, SME, Sales & Distribution Officer

Job Identification: 562
Location: Nigeria

Responsibilities
Process / Policy Compliance:

• Process and policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo) to align the processes and closure of all open issues
• Act as the primary expert and advisor for all sales and distribution applications, ensuring alignment with business goals and industry best practices.
• Stay up-to-date on emerging trends and technologies in sales and distribution applications within the telecommunications sector, including omni-channel strategies, analytics, and partner integrations.

Improvement Projects:

• Identify and drive projects for assigned function, both Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
• Lead the analysis, design, implementation, and continuous improvement of sales and distribution application platforms, including but not limited to CRM, order management, inventory, channel management, and partner portals.
• Collaborate cross-functionally with sales, distribution, IT, product, and business units to gather requirements, define solutions, and deliver application enhancements.
• Advise on digital transformation and automation initiatives targeting the sales and distribution domains, including go-to-market strategies, digital channels, and process optimization.
• Lead or support vendor selection processes, contract negotiations, and RFP development for new tools or platform upgrades.
• Develop and maintain technical documentation, solution designs, and knowledge transfer materials.

Operational:

• Align with regulatory teams for all key QoS KPI’s for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of  KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory    QoS standards and requirements,
• Monitor, troubleshoot, and resolve issues within the sales and distribution applications to ensure system reliability, data accuracy, and user satisfaction.
• Conduct system demos, end-user training, and provide subject matter guidance for operations and support teams.

Effective Interface with Internal Assurance Group Team for Close Looping:

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learnings tracker and close looping for the OPCO
• Ensure all the audit observations of the OpCos are effectively close looped.
• Ensure process gaps are identified and shared with Process owner/Function Head for implementation.
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation
• Interface with Networks and Information Technology for audits and closures.

Qualifications
Educational Qualifications:

• Bachelor’s / Master’s Degree in Computer Science, Systems Analysis or a related study.

Relevant Experience:

• 5 – 7 years of work experience on BSS/OSS design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Proven expertise in sales and distribution application landscapes (CRM, order management, distribution management, inventory, channel/partner management).
• Hands-on experience configuring and optimizing leading sales and distribution software processes.
• Strong understanding of sales processes, distribution channel models (direct/indirect, online, partner), and industry best practices
• Experience in systems integration, API management, data migration, and analytics.
• Strong analytical and problem solving skills.
• Stakeholder management.
• Project management.
• Business Analysis.
• Software Architecture and Design.
• Software Testing.

Application Closing Date
20th August, 2025; 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Agency Support Officer

Job Identification: 566
Location: Nigeria
Job Schedule: Full time

Job Description

• The job holder will recruit, support, and manage regional aggregators, champion POS management and distribution in the assigned region and manage other Smartcash and Airtel Money Agency Businesses in the region.
• The role is also responsible for the onboarding and training of aggregators/aggregator agents.

Responsibilities

• To achieve the revenue target within the state/area
• POS Management
• Channel branding and visibility
• Distribution Infrastructure
• Industry Awareness/Competition Intelligence
• To ensure Aggregators promptly make funds available to all Agents under their network, and ensure zero float balance of all Agents
• Drive a minimum of 15 transactions counts per Agent per day
• Constantly identify opportunities for increasing the quality Aggregator base within the region
• Take full custody of all POS devices assigned to the region
• Responsible for assigning POS devices to aggregators based on qualifying criteria
• Responsible for managing all POS devices in the region
• Coordinate POS distribution, retrieval and other support issues as might be required.
• Coordinate the repairs of faulty POS devices in the region, working with the state EUS team.
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region
• Identify visibility opportunities for the Smartcash brand within the region
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory.
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region.
• Ensure each aggregator recruits a minimum of 500 agents to drive the business
• Identify and leverage on the distribution opportunities in the region.
• Drive market penetration in the various state of the region
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives.
• Track on-going initiatives in Market
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to the performance of the business

Requirements
Educational Level:

• A first degree in any discipline.
• A Master’s Degree would be an added advantage

Experience:

• Experience in the Fintech Space would be an advantage.
• 3years of commercial/ business management experience and 1 – 2 years of relevant experience in POS Management
• Team leadership experience
• Computer literacy
• Sales knowledge
• Product/ Service development  & management
• Interpersonal skills
• Customer orientation.

Application Closing Date
20th August, 2025; 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Agency Banking

ID: 569
Location: Nigeria
Job Type: Full-time

Job Description

• The Head of Agency Banking is responsible for building and scaling the Agency Banking business across all regions.
• This includes strategic oversight of agent recruitment, aggregator management, POS infrastructure, channel optimization, performance analytics, and compliance.
• The role demands strong leadership to ensure service reach, operational excellence, agent engagement, and alignment with financial and growth objectives.

Responsibilities
Strategic & Business Leadership:

• Develop and implement national agency banking growth strategy and expansion plans.
• Drive the business roadmap for agent network coverage, transaction volume/value, POS deployment, and float management.
• Champion digital inclusion through robust agent touchpoints and market penetration strategies.

Agency Network Expansion:

• Oversee the recruitment, onboarding, and management of aggregators and their sub-agents across all territories.
• Ensure each aggregator maintains at least 95% active agent base.
• Monitor aggregator performance and provide continuous capacity development and motivation.

POS & Infrastructure Management:

• Provide end-to-end oversight of POS terminal lifecycle: procurement, deployment, repair, retrieval, and replacement.
• Work with IT and service vendors to manage Terminal Management Systems (TMS).
• Maintain optimal POS-to-agent ratios and ensure maximum device uptime.

Performance Monitoring & Reporting:

• Supervise the collation and analysis of transaction metrics, float balances, and terminal activity data.
• Direct agency banking performance reporting at weekly, monthly, and quarterly intervals for executive management.
• Utilize data insights to refine strategies and drive improvements across geographies.

Regulatory Compliance & Risk Management:

• Ensure agent operations meet CBN and internal regulatory standards.
• Implement fraud prevention, risk controls, and operational SOPs at the field level.
• Lead periodic audit readiness exercises and risk assessments across the channel.

Branding & Channel Visibility:

• Drive branding and PICOS (Picture of Success) standards across agent locations
• Ensure availability and proper deployment of POSM (Point of Sale Materials).
• Maintain high channel visibility and uniform agent branding across regions.

People & Stakeholder Management:

• Provide coaching and performance leadership to the regional agency teams.
• Collaborate with marketing, finance, product, risk, and technology teams to achieve business goals.
• Represent the Agency Banking function in leadership and regulatory forums.

Qualifications
Educational Qualifications:

• Bachelor’s Degree in business, Economics, Marketing, or related field (MBA preferred).

Relevant Experience:

• Minimum of 10 years’ experience in agency banking, fintech, payments, or retail distribution, with at least 4 years in a senior leadership role.
• Demonstrated experience scaling agent banking or similar distribution networks.
• Proven ability to lead teams in a fast-paced, high-volume environment.
• Deep understanding of financial inclusion, digital payments, and POS technologies
• Hands-on experience with field operations and cross-functional leadership.
• Leadership & People Management – inspire regional teams and partners to deliver results.
• Commercial Acumen – strong understanding of agency unit economics and market forces.
• Analytical Thinking – interpret performance data and drive actionable insights
• Operational Excellence – build scalable and efficient processes.
• Stakeholder Influence – engage effectively with internal teams, vendors, and regulators
• Innovation Orientation – challenge status quo and champion new models for agent growth.

Application Closing Date
27th August, 2025 (11:59PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head PMO (Project / Change Management & Governance)

Job Identification: 563
Location: Nigeria

Responsibilities
Managing IT Projects & Delivery:

• Responsible for the management of Engineering project portfolio
• Track the delivery – ensure all project delivery milestones are met
• Project stakeholder management, proactive monitoring and escalation
• Manage all key dependencies and risks on the project delivery proactively
• Ensure alignment on Engineering Projects and ensure delivery is accurate and useful
• Ensure Requirement provided by business teams are adequately translated into functional/technical requirements and all stakeholders agree on actual delivery of the solution to meet business objectives
• Ensure – CABs artefacts attained and kept
• Review of test cases with business users – ensure accurate and meeting the intended objectives of the change/solution
• Perform PRE-UAT as per test cases and get ITD sign off. drive and ensure all stakeholders do the UAT on time. Be part of the UAT to ensure quality in tests and results
• Support business on UAT, ensure it is done on time
• Before Go Live – Validate test cases, Perform Pre-UAT on delivered solution before business
• UAT and sign off delivered solution based on problem statement
• Deployment – Work with operations, plan for the CAB approvals and get solution delivered to production on time.
• Publish release delivery performance KPIs.
• Ensure CR and Project roll-out as per defined timelines.
• Ensuring appropriate Governance mechanisms for successful implementation of projects.
• Delivering On-schedule, on-budget of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs.
• Post Go Live – Work with operations and perform basis sanity tests after go live and confirm solution meet the intended results and solved the problem.

Maintaining and Supporting Airtel Applications:

• Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience and efficient deliveries.
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
• Making Critical decisions and Leading critical delivery that attribute to the success of the business by collaborating with cross functional teams.

Handling Change Requests:

• Requirements – Collect Complete, accurate information and with details required, engage all key stakeholders, ask all required questions for clarity on problem and solution needed (Raising CR is not a tick box).
• Perform Initial Impact Assessment – detailed understanding of the problem statement and high-level solution view and options – share details of all systems that are to be impacted, including possible increase load in the systems, user stories, reports, connectivity required etc.
• Identify all key dependencies and risks – and know to manage them.
• Understand how the solution will look like – Have view on what to be proposed solutions – How the problem solved or opportunity will be reached.
• Take and keep notes of all discussions gathered before raising the CR and have all put on the CR documents.
• Follow up – Get CR number within SLA and initial discussion of solution with SMEs and delivery technical leads.

Managing SME:

• Manage different SME in various domain to ensure they achieve their deliverables to drive organizational goals i.e. Manage core six (6) domains.
• Ensure that SME’s adequately capture and translate business requirements.
• Ensure that SME’s conduct and complete their UAT within predefined timelines.

Partner Relationship & OPCO Service Delivery:

• Managing partner(s) and ensuring service delivery to agreed quality and SLA.
• Ensuring value delivery to Smartcash by maintaining oversight of related managed services.
• Ensuring continuous alignment of IT actions with Business Imperatives.
• Ensure partner(s) develop and target IT capabilities towards high impact business initiatives.

Qualifications
Educational Qualifications:

• MSc/ bachelor’s degree in computer science, systems analysis or a related study.

Relevant Experience:

• 10-15 years of work experience on project management with relevant experience in Telecommunications/Financial Services/Fintech/Information Technology sectors.
• Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
• Have expertise in managing Enterprise, Pre-paid, Post-paid, VAS and Mobile Money related applications.
• Have a clear understanding of what is needed to deliver Application automation and simplification related projects.
• Have wide-ranging vendor management capability to continue strong working relationships with key stakeholders and external peers.
• Ability to make knowledgeable decisions on which business technical requirements cannot be met.
• Ability to assess the value from functions and capabilities of new technologies.
• Experience working in multi-vendor managed service IT operating model.
• Demonstrated experience in engaging with senior level on resolving and presenting business problems
• Demonstrated experience in delivering large and complex IT projects.
• Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable

Application Closing Date
20th August, 2025; 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online