Recruitment at Appzone Limited

Appzone Limited – Our client, Qore, is a funded, pan-African Fintech that provides the technology and operating system that powers fully digital and automated Banks across the African continent, and on a mission towards digitizing and fully automating all economic activities in Africa.

They are recruiting to fill the position below:

Job Title: Application Administrator

Job ID: 221
Location: Nigeria

Responsibilities

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Automation or elimination of anything repetitive that’s also cost-effective to automate or eliminate.
• Responsible for change management by partnering with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Responsible for incident management which involves communication with stakeholders and provision of incident reports.

Requirements

• BSc in Computer Science or other highly technical, scientific discipline with at least 2 years’ experience as an SRE / DevOps Engineer/Application Administrator.
• Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript.
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn).
• Experience with cloud computing technologies such as AWS, Azure and GCP.
• Experience with basic database management, Linux and Windows Server OS.
• Experience with monitoring tools such as AWS CloudWatch, Grafana, ELK, New Relic.
• Experience with 24/7 shift-based structures.
  A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Behavioral competencies required: Attentiveness, Conscientiousness, Dependability, Proactiveness and an analytical/problem solving mindset.
• Certifications under any of the cloud platforms such as AWS, Azure, GCP.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Full Stack Software Engineer

Job ID: 220
Location: Nigeria

Responsibilities

• Write high-quality code as required and contribute to the design and implementation of applications and ensure the development of products and features enhancements from design through to deployment.
• Oversee the development of functional applications on the server-side and client-side of our various products/platforms
• Design, develop, and maintain scalable and high-performance server-side applications using, either one or more of, .NET, Java, Python, and/or NodeJS.
• Implement RESTful APIs and integrate with various services and databases and optimize application performance and troubleshoot issues.
• Build responsive and intuitive user interfaces using React, jQuery, and/or Angular.
• Collaborate with UI/UX designers to translate design concepts into functional front-end code and ensure cross-browser compatibility and optimize front-end performance.
• Develop end-to-end solutions that connect frontend and backend components seamlessly and participate in architectural discussions and contribute to the overall system design.
• Ensure high code quality through thorough testing and code reviews and contribute to and leverage open source projects to enhance our technology stack.
• Ensure the production of scalable and functional applications that meet specifications and perform code reviews, inspecting code quality and assuring process adherence.
• Draft application operating procedures and technical documentation as required, and actively participate in scrum processes and collaborate in ensuring a smooth run of operations across multiple Engineering teams.
• Conduct testing of new features and functionality to ensure they meet quality standards, and work with containers and messaging services to ensure that our products are scalable and reliable.
• Participate in code reviews to ensure code quality and maintainability and perform root cause analysis on application issues and develop solutions.
• Troubleshoot and resolve technical issues related to our software products, document product enhancements and communicate changes to relevant stakeholders.
• Stay up to date with emerging technologies, best practices, and open source trends.

Requirements

• BSc in Computer Science, Computer Engineering, Electrical & Electronics Engineering, or a related field of study from an accredited higher institution.
• 4+ years’ related work experience in software engineering, preferably within the Fintech, Banking and/or financial services sector.
• Proficient in at least two in any of the server-side languages such as, Java, .NET, Python, NodeJS; proficient in client-side web-based technologies and frameworks/libraries such as, React, Angular, jQuery, HTML, CSS, etc.
• Solid understanding of RESTful API design and integration, familiarity with databases (SQL and NoSQL), server and cloud platforms (i.e., Azue, AWS, GCP, etc.)
• Experience with system design and architecture, including designing scalable and reliable systems.
• Demonstrated ability to build and maintain complex applications and proven experience working on multiple open-source projects.
• Excellent communication and interpersonal skills, and ability to work independently and as part of a team.
• Knowledge of Microservices architecture and containerization methologies and strategies.
• Ability to take ownership of projects, work independently and manage multiple priorities effectively.
• Experience in a fast-paced start-up/scale-up environment, will be a plus.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Associate

Job ID: 218
Location: Nigeria

Responsibilities

• Handle complaints and execute technical support and customer relations, and provide first-level assistance, resources and solutions to customers’ emails, calls, and chats.
• Establish and maintain strong and productive relationships with clients and ensure requests are resolved in timely and effective manner.
• Collaborate with support team to achieve excellent service support delivery and maintain regular contact with customers in handling escalations.
• Troubleshooting and system operations, for a smooth work procedure and productivity.
• Use CRM software to track support tickets and document actions and initiate log in for incidents cases and establish interactions with clients.
• Execute and deliver on key KPIs (i.e., response time, time to resolution, SLA, etc.) and maintain and improve knowledge base to support external and internal users.
• Create training materials, knowledge base help articles, including FAQs and adhere to manufacturing instructions and design specifications when recommending devices and IT equipment for repairs.
• Provide reliable interface between our client’s IT representative(s) and Qore’s business units and provide support and customer services tasks in a satisfactory and timely manner.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
• Carry out case management; case categorization, case assignment, and case closure and follow standard help desk procedures to assist clients in resolving technical issues.
• Prepare activity and other related CRM reports and engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA and conduct routine operational training for users of Qore’s products.

Requirements

• BSc in any discipline from a reputable and accredited higher institution.
• 2+ years experience in a similar role, preferably in a Tech/Fintech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.
• Strong interpersonal skills and able to work as an individual and part of a team.
• A great communicator with strong project management skills, who can easily receive and interpret feedback and meet tight deadlines in a fast-paced environment.
• Knowledge of the use of CRM and how to manage clients using technological tools.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Engineering Intern

Job ID: 212
Location: Nigeria

Responsibilities

• Contribute to the development of product enhancements from design through to deployment.
• Collaborate with the development team to gather requirements and design solutions that meet business needs.
• Write high-quality code in C# and other languages as required.
• Support the testing of new features and functionality to ensure they meet quality standards.
• Work with containers and messaging services to ensure that our products are scalable and reliable.
• Participate in code reviews to ensure code quality and maintainability.
• Perform root cause analysis on application issues and develop solutions.
• Troubleshoot and resolve technical issues related to our software products.
• Document product enhancements and communicate changes to relevant stakeholders.
• Stay up-to-date with emerging technologies and best practices to ensure that product enhancements are innovative and effective.
• Take on additional responsibilities as needed to support the team and business needs.

Requirements

• BSc in Computer Science or related field.
• 0-1 year of experience in software development or a related field.
• Appreciable understanding of C#, .NET framework, SQL databases, knowledge of web-based technologies such as HTML, CSS, and JavaScript.
• Appreciable understanding of system design and architecture, including designing scalable and reliable systems.
• Appreciable understanding of containerization, messaging services and other cloud services such as Docker, Azure Service Bus, Kafka and others.
• Good analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of the Fintech/Financial Services industry and products will be a plus.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Infrastructure Support Intern (NYSC)

Job ID: 205
Location: Lagos

Responsibilities

• Assist in managing and configuring computer systems, servers, and networks to ensure optimal performance and reliability.
• Support routine system maintenance tasks and in the troubleshooting and resolving of basic system issues.
• Assist in system configuration and optimization, collaborate with team members to ensure system reliability and adhere to established security protocols.

Requirements

• B.Sc in Computer Science, Computer Engineering, Electrical & Electronic Engineering, Information Technology, or other related disciplines.
• About to be mobilized for NYSC or currently undergoing the National Youth Service Corps (NYSC) program in Lagos.
• Strong communication skills and attention to detail.
• Interest in a career in IT Infrastructure (System Administration, Network & Server Administration, etc.) in a Fintech.
• Ability to work well in a team and adapt to a fast-paced environment.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online