Recruitment at Brint Online School

Brint Online School is an educational institution that provides a flexible, online learning environment for students. With a focus on quality teaching, Brint Online School aims to support academic growth through interactive digital resources and dedicated instruction. The school prioritizes student engagement, helping students learn at their own pace while ensuring they meet educational standards. By offering a range of courses, Brint Online School is committed to helping students achieve their academic goals in a structured and supportive online setting.

We are recruiting to fill the position below:

Job Title: Customer Service Representative 

Location: Remote
Employment Type: Full-time

Job Description

• Are you passionate about education, people, and delivering exceptional service? Brint Online School, a fast-growing provider of innovative online learning solutions, is seeking a highly organized and empathetic Customer Service Representative to join our dynamic team.
• In this role, you will serve as the first point of contact for clients, learners, and tutors—ensuring seamless communication, prompt issue resolution, and a consistently positive customer experience across all touchpoints.

Key Responsibilities
Customer Support & Communication:

• Serve as the primary contact for parents, students, and tutors via email, phone calls, WhatsApp, and social media platforms.
• Provide accurate, timely, and professional responses to inquiries regarding courses, enrollment, class schedules, tutor availability, and school policies.
• Proactively follow up on unresolved issues to ensure complete customer satisfaction.

Issue Resolution & Escalation:

• Handle and resolve customer complaints related to payments, class access, technical issues, missed sessions, and scheduling conflicts.
• Escalate complex or sensitive issues to the appropriate departments (Supervisors, Tutors, Finance, or Management) and track them to resolution.
• Act as a customer advocate by identifying recurring issues and suggesting service improvements.

Records & Documentation:

• Accurately log all customer interactions, complaints, and resolutions in the school’s CRM system.
• Maintain up-to-date records of customer information, feedback, and service history.
• Prepare basic service reports and summaries when required.

Collaboration & Internal Support:

• Work closely with tutors to communicate schedule changes, class updates, and parent feedback.
• Liaise with the operations and finance teams to ensure smooth onboarding, billing, and class delivery.
• Support administrative tasks related to customer experience and service quality.

Requirements

• HND or Bachelor’s D egree in any relevant field; customer service certification is a plus.
• Minimum of 2 years’ experience in a customer service or support role (experience in education or edtech is an advantage).
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with a calm, patient, and professional demeanor.
• Proficiency in Google Workspace, Microsoft Office, and CRM tools.
• Strong problem-solving skills and ability to multitask in a fast-paced remote environment.

What We Offer

• Competitive salary of N110,000 monthly
• Fully remote work with flexibility.
• Opportunities for career growth and professional development in the edtech space.
• A supportive, collaborative team culture focused on excellence and work–life balance.

Application Closing Date
28th February, 2026

How to Apply
Interested and qualified candidates should send their CV and a cover letter explaining why they are a great fit for this role to: recruitments@brintsschool.com using “Customer Service Representative Application – [Your Name]” as the subject of the email.

Note: Only shortlisted candidates will be contacted for interviews.

Job Title: Operations Supervisor

Location: Nigeria (Remote)
Employment Type: Full-time

Role Summary

• We’re building a system-driven, data-smart, and emotionally intelligent organization — and we’re looking for an Operations Supervisor who’s built and led operational excellence within a high-growth online school or EdTech company.
• The Operations Supervisor will oversee day-to-day operational performance across Brint’s academic and support teams, ensuring smooth class delivery, accurate reporting, and seamless tutor-parent coordination.
• You’ll manage a team of 10–20 operations and customer-facing staff, drive compliance with company processes, and introduce systems that ensure accountability, service quality, and efficiency as we scale.
• This is a role for someone who has done this before — someone who understands the operational heartbeat of an EdTech company and can bring order, systems, and calm leadership to a growing team.

Responsibilities
Operational Leadership & Team Oversight:

• Supervise the daily activities of the operations team (customer service reps, scheduling officers, and academic operations assistants).
• Ensure accurate tracking of classes, attendance, tutor performance, and client feedback.
• Lead weekly operations meetings, review performance dashboards, and coordinate action plans for service issues.
• Mentor, train, and support the team to maintain high communication standards and professional execution.

Process Management & Systems Efficiency:

• Develop, document, and refine SOPs for class scheduling, missed class recovery, progress reporting, and escalation loops.
• Collaborate with the tech and QA teams to improve automation and reporting systems.
• Monitor data accuracy in invoices, reports, and tutor schedules to reduce manual errors.
• Champion process improvement initiatives to reduce delays, duplication, and rework.

Client & Tutor Coordination:

• Oversee client satisfaction loops — ensuring timely response to parent concerns, missed classes, and report uploads.
• Supervise tutor allocation, performance tracking, and class scheduling in line with client expectations.
• Escalate complex client issues to the COO with clear data-backed context.

Performance Monitoring & Reporting:

• Generate weekly and monthly performance reports on class completion rates, tutor compliance, and client satisfaction.
• Maintain detailed records of operational cases and ensure transparent follow-up.
• Use metrics to identify weak links in the operations chain and recommend actionable solutions.

Cross-Department Collaboration:

• Work closely with the COO, Academic Consultants, and Accounts to ensure operational alignment and accurate billing.
• Coordinate with the HR and Training teams on recruitment and onboarding of tutors and operations staff.
• Support the design and rollout of scalable operational systems for Brint Global and Brint NG.

Requirements
Education & Experience:

• Bachelor’s degree in Education, Business Administration, Operations Management, or related field.
• 4–6 years of hands-on operations experience in an EdTech company or online school.
• Must have led or supervised an operations team of 10–20 people (schedulers, CSRs, or learning operations staff).
• Proven experience managing virtual learning systems, tutor coordination, and client communication in an education-technology context.
• EDTech / Online School Experience Required.

Technical Skills:

• Strong proficiency with Google Workspace, Excel/Sheets, CRM tools, and class-scheduling platforms.
• Familiarity with LMS or virtual learning tools (Google Meet, Zoom, Calendly, ClassDojo, etc.).
• Data-driven mindset with strong analytical and reporting skills.

Soft Skills:

• Calm under pressure, emotionally intelligent, and firm on structure.
• Exceptional communication and leadership ability.
• Strategic thinker with the ability to translate big vision into daily execution.
• High personal integrity, professional maturity, and alignment with Brint’s excellence culture.

What we Offer

• Salary: N150,000 naira per month.
• Opportunity to work at the heart of a growing global EdTech brand.
• A Performance-driven, innovative, and values-aligned team culture.
• Competitive pay structure and clear growth path within the operations leadership track.

Application Closing Date
5th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitments@brintsschool.com using the job title as the subject of the email.

Job Title: Brand & Marketing Expert

Location: Nigeria
Employment Type: Full-time
Reports to: Founder / CEO

The Role

• We are looking for a solid, hands-on Brand & Marketing Expert who understands branding, marketing, communication, and product positioning — and can bring clarity, structure, and results to our marketing efforts.
• This is not a junior role, not a social-media-only role, and not a consultant role.
• It is a full-time role for someone who can think strategically and execute practically.
• You will work closely with the Founder and coordinate with our existing social media manager, content creators, and graphic designers.

Key Responsibilities
Brand & Communication:

• Own and protect Brint’s brand voice, messaging, and positioning across all platforms
• Ensure consistency in how Brint shows up visually, verbally, and strategically
• Translate the Founder’s vision into clear brand narratives and campaigns
• Strengthen how we communicate with parents, partners, and the public.

Marketing Strategy & Execution:

• Plan and execute marketing campaigns aligned with business goals
• Drive intentional, results-focused marketing across digital channels
• Guide content creation to ensure it supports brand and marketing objectives
• Track performance and refine campaigns based on outcomes.

Product Marketing (Very Important):

• Support the launch and adoption of Brint’s learning app
• Clearly communicate product value, features, and benefits to parents
• Develop launch messaging, onboarding communication, and product campaigns
• Align product updates with marketing and communication efforts.

Team Coordination:

• Work closely with social media managers, content creators, and designers
• Provide clear briefs and direction (you do not need to do everything yourself)
• Ensure marketing output is structured, intentional, and aligned.

Who We’re Looking For
We are looking for someone who is:

• Mid-level but solid — not learning branding or marketing for the first time
• Strong in brand, marketing, and communication
• Comfortable with product marketing or digital/tech-enabled services
• Able to think strategically and still execute hands-on
• Organized, proactive, and self-directed
• Calm, clear-headed, and able to work with a fast-moving founder

Requirements

• Interested candidates should possess a Bachelor’s Degre
• 4 – 7 years experience in brand, marketing, communications, or product marketing roles
• Experience with digital products, apps, or tech-enabled services is a strong advantage
• Strong understanding of branding, messaging, and customer communication
• Experience planning and executing marketing campaigns
• Ability to work with creative teams (designers, content creators, SMMs)
• Strong written and verbal communication skills.

What This Role Is NOT:

• Not a social media posting role
• Not a junior marketing assistant role
• Not a consultant or agency role
• Not a role for someone who needs constant supervision.

Why This Role Matters
This role is central to Brint’s next phase:

• App launch and adoption
• Stronger brand positioning
• More intentional, effective marketing
• Reduced dependency on the Founder for marketing direction
• We are looking for people who have done the work, not just spoken about it.

Compensation

• Competitive and aligned with experience
• Structured to attract serious, capable talent without executive-level pricing
• Opportunity for growth as the role evolves.

Application Closing Date
16th February, 2026.

How to Apply
Interested and qualified candidates should send their application to: recruitments@brintsschool.com using “BRAND AND MARKETING EXPERT” as the subject of the email.

Applications must include:

• CV
• Portfolio (MANDATORY) showing examples of:
  • brand work
  • marketing campaigns
  • product launches, communications, or growth initiatives
• Applications without a portfolio will NOT be considered.

Portfolios may include:

• Links to live products or apps
• Campaign decks or case studies
• Brand guidelines you worked on
• Screenshots with context (if work is confidential).

Note: Only shortlisted candidates will be contacted for interviews.