Recruitment at Canonical Nigeria

Recruitment at Canonical Nigeria

Canonical – We deliver open source to the world faster, more securely, and more cost-effectively than any other company. We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means ‘humanity to others. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world’s biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world’s most productive developers. Secure and reliable, elegant and intuitive, and open for innovation – Ubuntu is the future of open source, which is why it’s the fastest-growing Linux in the world despite already being the most widely deployed.

We are recruiting to fill the position below:

Job Title:  Engineering Manager – Data Platform

Location: Nigeria 
Employment Type: Full-time

• You will lead a team building scalable data solutions for Kubernetes and cloud machines
• You will hire, coach, mentor, provide feedback, and lead your team by example
• You will demonstrate sound engineering skill by directly contributing code when needed
• Effectively set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate modern, agile software development practices
• Develop and evangelize great engineering and organizational practices
• Ensure that your team delivers excellent products that users love by maintaining a culture of quality and engineering excellence
• Grow a healthy, collaborative engineering culture aligned with the company’s values.
• Be an active part of the leadership team and collaborate with other leaders in the organization
• Work from home with global travel twice yearly, for internal events of one or two weeks duration

Requirements

• A software engineering background, preferably with Python and Golang experience
• Experience running in production and at scale, preferably Big Data or MySQL
• Excellent judgement about people – their motivations, abilities, developmental needs, and prospects for success
• Proven ability to build high-quality, open-source software
• Proven to drive good engineering practices around performance and quality
• An open-minded attitude to new technologies and the drive to push the boundaries of what is possible
• The ambition to build products that improve how people operate software and infrastructure everywhere
• Love developing and growing people and have a track record of doing it
• Knowledgeable and passionate about software development

Skills:

• Specialist knowledge in one or more of Spark, Superset, MySQL, or similar
• Prior experience working with open source and a will to build products with the community.

• Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills.
• In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation.
• Our compensation philosophy is to ensure equity right across our global workforce.
• In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals.
• Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
• Fully remote working environment – we’ve been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant

Location: Nigeria 

Description

• If you are passionate about the technology industry and want to work for a company that aligns with your interests, we might be the place for you! Canonical, and our world class Ubuntu product, attracts some of the leading talent from around the world. Come and work with exceptional people and advance your career in Finance!
• Our Finance team is growing and it’s a really exciting time to join the team. We are looking for bright, motivated people who have a passion for making a difference. You will be seeking an opportunity to drive process improvements and change, input your ideas and truly contribute to a highly productive team.
• We are looking for an exceptional Accountant with IFRS experience to help us ready the business for public market scrutiny through our planned IPO.  The right candidate will have domain expertise and a passion for IFRS.
• This role may be office based in London, or Remote in EMEA Time Zones.

Responsibilities
What your day will look like:

• Assist in the month end reporting process to deliver timely and accurate information
• Have full responsibility for a part of the ledger processes relevant to your strengths
• Assist with the year end audit process and statutory reporting
• Support the finance team’s wider plans to prepare for an IPO
• Improve the efficiency of financial processes and procedures and monitor compliance
• Share knowledge between team members to ensure cover is available when needed
• Actively develop your own skills to ensure current knowledge of applicable standards and regulations
• Establish strong relationships with key colleagues outside the wider finance team

Requirements
What we are looking for in you:

• Exceptional academic track record and subsequent career performance
• Bachelor’s Degree in Accounting or equivalent
• Qualified accountant (ACCA, ACA, ACMA, CPA, etc.)
• Experience at a large public accounting firm, or public multinational corporate accounting department preferred
• NetSuite or similar enterprise grade systems experience
• Willingness to travel up to four times per year

What We Offer You

• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Embedded Linux Consultant

Location: Nigeria

Job Description

• We are hiring Embedded Linux Consultants to expand our reach in mission-critical industries such as Automotive, Medical Devices, Industrial Systems, Robotics, and Telco, as well as Consumer Electronics.
• We are looking for candidates who are accomplished Linux plumbers. If you are someone passionate about Linux, who knows the plumbing of the OS inside and out, who is proficient with containerization, system debugging, and the likes, then please keep on reading – this may be a uniquely exciting opportunity for you.
• This career opportunity requires a unique blend of skills. Successful candidates will know Linux well and be proficient coders and scripters. They will have experience of low-level Linux boot, BIOS, firmware and embedded software development methodologies.
• They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also dedicated team players that take pride in team and company wins..

What your day will look like

• Engage customers during presales to gather requirements and explain our technology
• Elaborate solutions to be proposed to prospective clients
• Participate to the delivery of select projects related to Embedded Linux
• Convey market requirements to key stakeholders in our organization, and sometimes participate to the development or refining of generic solutions to unlock market potential
• Be both a customer advocate and a trusted advisor to Canonical

Requirements
What we are looking for in you:

• Bachelors Degree in Computer Science or related technical field
• Extensive Linux experience – Debian or Ubuntu preferred
• Solid embedded Linux experience (Yocto, Buildroot…) or RTOS
• Fluency in at least one of Golang, Python, C, C++, or Rust
• Professional written and spoken English in addition to the local language
• Excellent communication and presentation skills
• Result-oriented, ability to multi-task
• A personal drive to meet commitments
• An humble learner and quick study
• Albeit many projects can be done remotely, the successful candidate will be willing to  travel up to 30% of the time for customer meetings, company events, and conferences
• For positions in Japan and Korea, the successful candidates will also be able to speak and write the local language at a professional level.

Additional skills that you might also bring:

• Experience with customer engagements a plus, but not a requirement

What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Sales Operations Analyst

Location: Nigeria

Job Description

• We are hiring Associate Sales Operations Analysts to support a team of experts who help Canonical sales teams achieve their business goals.
• The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly.
• The successful candidate will be collaborative and demonstrate initiative in improving the way the team works, maintaining compliance and associated governance.
• The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions.
• The ideal candidate will be detail oriented problem solver and team player who is passionate about the opportunity to partner with sales teams, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will support the delivery of programs to enable Canonical’s continued success.

The Role Rntails

• Support all aspects of the day-to-day operations of the sales function globally
• Check opportunities for accuracy and provision orders on successful closure of a deal
• Support the Sales Operations Analysts and Manager to report on and improve sales data quality and processes
• Support the sales team globally on CRM and other sales operations systems
• Deliver sales metrics, dashboards and other ad-hoc analytical tasks
• Assist the team with automation and streamlining of the Lead to Order process

Requirements
What we are looking for in you:

• An exceptional academic track record from high school and university
• Experience working in an entry-level role in sales operations or related (e.g. financial analysis, sales analysis or sales order processing), preferably in the technology industry
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to work productively with stakeholders at all levels of the organization on a global scale
• Ability to work across team boundaries and communicate effectively
• Experience with Salesforce or similar CRM
• Ability to travel internationally twice a year, for company events up to two weeks long.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Global Alliances Revenue Operations Manager

Location: Nigeria

Job Description

• As a Revenue Operations Manager you will partner with Canonical’s executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements.
• This position requires an analytical approach, a keen eye for detail and the ability to drive process and system improvement.

Responsibilities
What your day will look like:

• Deliver precise, scalable revenue operations for business conducted through alliances and indirect channels
• Develop and lead a team of revenue operations analysts in driving critical partner processes and providing daily operational support and enablement to sales, partners, and cross-functional teams for all partner related issues
• Drive partner Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Deal Registration, Configure Price Quote, Analytics and Commissions
• Instrument, measure and improve processes across the entire revenue operations spectrum for alliances and partners
• Deliver metrics and reporting to monitor and improve the operational effectiveness of critical channel and partner processes, including onboarding, deal registration and certification. Use this data to drive insight, manage channels, improve productivity and agree and implement actionable change with executive management through regular sales and business reviews.
• Oversee our partner portal, distributor store and other sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
• Lead the introduction to channels of new products, pricing, packaging and bundling through systems that are easy for our partners to navigate and quote
• Drive data quality in our alliance and partner tools, through order processing, new hire training, process documentation, reporting and data cleansing
• Lead and enhance our commercial review process for evaluating and steering alliance and partner sales opportunities
• Own the commission plan and lead the process for setting goals, evaluating and paying against that plan for alliance and partner sales and business development teams.

Requirements
What we are looking for in you:

• Undergraduate Degree in a related field, or a compelling narrative about your alternative path
• An exceptional academic track record from both high school and university
• Drive and a track record of going above-and-beyond expectations
• Experience operating in a senior leadership role, driving effectiveness of channel and alliance partnerships, ideally within a similar technology subscription-based business
• Track record of providing insight through robust technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
• Deep understanding of working in a global, multicultural organisation including managing a team of direct reports remotely in different time zones
• A thoughtful systematic approach, skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
• Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
• Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
• Communication and negotiation skills to achieve buy-in to priorities from key stakeholders
• Fluent in business English (written and spoken)
• Willingness to travel internationally up to 4 times a year for company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media Video Content Creator

Location: Nigeria (Remote)

Description

• We’re on the lookout for an energetic and creative video content creator to join our social media team and shape our video program to put Canonical on the screen.
• Our social media provides a window between the people who make our products and those who use them. With audiences in the millions, our online communities have the opportunity to talk to us, engage with us, provide feedback and be involved in the world of Ubuntu.
• From #opensource to coffee on K8s, launch previews to twitter storms over some cool release swag, our marketing team is committed to creating conversations with audiences all over planet earth: developers, tech enthusiasts, security engineers.
• In this role, you will have the opportunity to shape our video program for further growth and build a career with a community-focused brand that touches every aspect of the modern technology stack. Your success will be measured by audience growth and engagement metrics as well as your collaborative spirit.
• The ideal candidate is passionate about technology, technology marketing and the use of technology in marketing. They enjoy learning and improving themselves, the team and the organization.
• They problem solve, get hands-on, experiment, measure and use automation to make daily life easier. To succeed in this role, the candidate must be driven, organized and attentive to detail.
• Location: This role, located in the EMEA region, sits in the communications team reporting to the director of communications.

Responsibilities
What your day will look like:

• Create storylines for our videos and take them from ideation to delivery.
• Build an engaged community and enhance our brand presence with unique video content.
• Ideate new video concepts for marketing and communications initiatives, working closely with other team members.
• Continuously optimize and strive for excellence in our video content, with an eye for both creativity and metrics.
• Help us build a scalable video program, researching tools and innovative solutions and implementing PoCs.
• Make video scale by creating reels and videos for social media that are engaging for our audience, and on-brand.
• Edit video content in formats that engage social media audiences, capturing the personality of our brand.
• Ensure social media and SEO best practices are applied on video content.
• Ensure appropriate video lifecycle management practices.
• Participate in video and photo shoots, and provide input for storyboards and video scripts.

Requirements
What we are looking for in you:

• Strong portfolio demonstrating video editing and social media skills
• Familiar with video editing software
• Understanding of social media and communications best practices
• Proficiency with at least four social media platforms such as LinkedIn, YouTube, Twitter, Facebook, and Instagram
• An understanding of web analytics tools (social and web like Google Analytics) is a plus
• Conceptual strength and affinity for branding
• Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
• Excellent verbal and written communication skills
• Proven ability to prioritise and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Affinity for planning is a must, experience with project management tools like Jira is an advantage
• Willingness to travel up to 4 times a year for internal events

What We Offer You

• Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
• In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
• Fully remote working environment – we’ve been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Marketing Data Analyst

Location: Nigeria (Remote)

Description
Marketing Data Analyst:

• Bring your data analytics and data mining skills to a unique team seeking to understand and shape the future of marketing technology. We are interested in technology adoption patterns, the respect of visitors’ data and the use of open source in marketing.
• We are also interested in those marketing data analysts who are curious enough to embrace new technologies and are ready to work with unfamiliar tools, if needed.

The role of a Marketing Data Analyst at Canonical:

• Canonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics or blockchain. Marketing at Canonical means being at the forefront of innovation, for our customers and for our own martech stack.
• We’re on the look out for a marketing data analyst to join our team and execute on our growth hacking strategy.
• The ideal candidate will be passionate about technology, technology marketing and the use of technology in marketing.
• You will prefer to work in an environment that has emphasis on ownership of campaigns, collaboration, learning, curiosity and a drive to continually improve oneself / the team / the organisation.
• You will also love to problem solve, get hands-on, experiment, measure and use automation to make daily life easier.
• The Marketing team at Canonical drives commercial outcomes for the company across its portfolio of products and grows the addressable market through digital marketing campaigns, lifecycle management, events, partnerships and community development.
• If these things are important to you and you’re motivated by driving growth, delighting customers and filling the sales funnel, we want to talk with you.
• This role sits in the Marketing team reporting to the Growth Engineering Manager. This role will be based remotely in the EMEA region.

Responsibilities
What your day will look like:

• Utilise advanced data analytics to grow Canonical’s product adoption and market penetration
• Focus on quantitative and qualitative data analytics to find insights and meaningful business outcomes
• Design and conduct experiments with data, visualisation and insights into Canonical’s target audiences
• Collaborate with stakeholder teams (Product Management, Engineering, Information Systems, Finance, RevOps, etc) to improve the data and tool ecosystem
• Put in place and maintain systems to ensure teams across the company have self-service access to data dashboards

Requirements
What we are looking for in you?

• Background in data science, mathematics, actuarial science, or engineering
• Knowledge in advanced statistics, data sciences, coding/scripting languages (Python, JS, etc), and databases (SQL, etc)
• Strength in data analytics and visualisation (Looker Studio, Tableau, Apache Superset, etc)
• Ability to translate business questions to key research objectives
• Ability to identify the best methodology to execute research, synthesise and analyse findings
• Excellent writing and communication skills
• Willingness to examine the status quo and resilient in the face of challenges

What We Offer You

• Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
• In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
• Fully remote working environment – we’ve been working remotely since 2004!
• Personal learning and development budget of 2,000 USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Operations Analyst

Location: Nigeria 

Description

• We are hiring Sales Operations Analysts to join a team of experts who help Canonical sales teams achieve their business goals.
• The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly.
• The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance.
• The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions.
• The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical’s continued success.This role will be based remotely in the EMEA region.

Responsibilities
The role entails:

• Support all aspects of the day-to-day operations of the sales function globally
• Review opportunities for accuracy and provision orders on successful closure of a deal
• Support the Sales Operations Manager to improve sales data quality and processes
• Report on data quality metrics to executive level stakeholders
• Implement surveys and define metrics for executive level stakeholders
• Support the sales team globally on CRM and other sales operations systems
• Deliver sales metrics, dashboards and other ad-hoc analytical tasks
• Lead automation and streamline the Lead to Order process

Requirements
What we are looking for in you:

• An exceptional academic track record from high school and university
• Experience in a sales operations/sales order processing role
• Experience in a technology subscription-based business
• Experience driving data quality improvement
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to work productively with stakeholders at all levels of the organization on a global scale
• Ability to manage across boundaries and communicate effectively, particularly working with Sales, Legal, Finance and Marketing teams
• Experience with Salesforce or similar CRM
• Ability to travel internationally twice a year, for company events up to two weeks long.

What Canonical Offers

• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Enterprise Customer Success Manager, Americas

Location: Nigeria (Remote)

Description

• Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.
• Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering.
• By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
• We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications.
• To provide the  appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
  • Mass – SMEs or large businesses starting their journey with Canonical
  • Focus – Large companies with established ARR
  • Step Growth – a selection of high-potential customers
• All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.

Responsibilities
What your day will look like:

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

Requirements
What we are looking for in you:
The ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Minimum of 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,  migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex softwares.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels both internally and externally.
• Knowledge of agile methodologies.

Additional skills that you might also bring:

• Experience with Salesforce, Jira and CRMs is a big plus!
• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!

What We Offer You

• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Graduate Customer Success Manager

Location: Nigeria (Remote)

Description

• Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.
• Customer Success Managers (CSM)  are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering.
• Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
• We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
• This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month.
• Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success.
• Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. This role will be based remotely worldwide.

Responsibilities
What your day will look like:

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

Requirements
What we are looking for in you:

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Additional skills that you might also bring:

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What We Offer You

• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online