Recruitment at Dana Motors Limited
Dana is a conglomerate with diversified business interests in different sectors of the economy.
We are recruiting to fill the position below:
Job Title: Customer Care Executive
Location: Nigeria
Employment Type: Full-time
Responsibilities
- Contact customers ahead of scheduled maintenance or service appointments to remind them and confirm attendance.
- Reach out to customers after service completion to assess satisfaction levels and gather feedback on the quality of work.
- Receive, document, and resolve customer complaints and queries, ensuring issues are escalated to the appropriate department when necessary.
- Collaborate with workshops, spare parts, and service teams to address customer concerns and ensure timely resolutions.
- Kia on Road (KOR) Assistance – Provide remote support to stranded customers and coordinate with the workshop technical team to deliver on-site rescue services when required.
- Arrange alternative vehicles for customers whose cars are undergoing extended repairs, ensuring proper documentation and follow-up.
- Draft and send professional emails, bulk SMS, and promotional messages to keep customers informed of services, offers, and campaigns.
- Issue invoices to customers promptly and accurately, and ensure they are properly tracked.
- Respond to service-related emails, inquiries, and requests from customers in a timely and professional manner. Liaise with the accounts department to raise, track, and resolve customer refund requests.
- Support service marketers in visiting corporate clients, conducting feedback sessions, and gathering insights to improve services and product offerings.
- Prepare and submit detailed reports on corporate client visits, capturing key concerns and recommendations for improvement.
- Contact customers to inform them of new campaigns, promotions, and special offers, and encourage participation. Compile and submit daily call reports summarising the number of customers reached, concerns raised, and feedback collected.
Requirements
- B.Sc / HND in Business Administration, Marketing, Communication, or a related field.
- 1-3 years of experience in customer service, preferrably in the Automotive or service industry.
- Excellent communication, negotiation and interpersonal skills.
Salary
N110,000 – N130,000 Monthly.
Application Closing Date
30th September, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@kiamotorsnigeria.com using the Job Title as the subject of the email.
Job Title: Logistics Officer
Location: Nigeria
Employment Type: Full-time
Job Description
- Collaborate with Logistic team to ensure all procurement activities align with company requirements and financial policies.
- Maintain accurate records of vehicle duty certificates.
- Ensure timely submission of all narrative and financial reports.
- Take stock of vehicles and manage vehicle key inventory.
- Input vehicle information into warranty systems.
- File and manage vehicle documentation, including vehicle transfers.
- Maintain organized and up-to-date stock reports.
- Carry out any other duty that may be assigned from time to time.
Requirements
- HND / B.Sc in supply Chain Management, Business Administration, or related field.
- Minimum of 1 year experience in logistics coordination.
- Proficiency in Microsoft Office Suite (especially Excel).
Salary
N100,000 – N120,000 Monthly.
Application Closing Date
30th September, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@kiamotorsnigeria.com using the Job Title as the subject of the email.
Recruitment at Dana Motors Limited
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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