Recruitment at Equinix Nigeria

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Title: Project and Program Associate

Job Code: JR-157231
Location: Nigeria
Job type: Full-time

Job Summary

• Works with project sponsors and key stakeholders, to define program objectives and project scope.
• Plans, monitors and manages programs and projects from initiation through to completion.
• Secures required resources, and uses formal processes and tools to manage resources, budgets, risks, issues and changes.
• Manages programs and projects to ensure on-time completion according to specifications and within budgeted costs.
• At the higher levels, incumbents manage large programs consisting of a portfolio of projects. At the lower level, incumbents manage simple projects or individual elements of larger projects.

Responsibilities
Planning:

• Creates simple task list for themselves or given the tasks to document in a plan for wider groups or people

Stakeholder Management:

• Awareness of immediate key stakeholders, and with guidance able to identify the needs of stakeholders

Communications:

• Provides personal task and progress updates within their team or project. The use of tools and template requires feedback from more senior colleagues which drive learning and development

Risk Management:

• Is aware of risks and able to demonstrate an understanding of preventative action to minimize risks to their plans

Project/Program Delivery

• Supports the delivery of projects/programs by delivering tasks required of them

Resource Management (people, finances etc.):

• Develops knowledge of Resource Management by assisting others in tracking and maintaining project resources and timesheets

Qualifications

• Proven years experience preferred
• Bachelor’s degree preferred.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Primetime Service NOC (IP) Engineer

Location: Nigeria
Job type: Full-time

Job Summary

• The Network Service Delivery Base will be responsible for the first- and second-line network monitoring, change management, incident management and escalations, management of managed service vendors, and providing support on the network serving nodes using various network management tools and trouble-ticketing systems.
• This includes diagnosing and locating fault, performing repair, maintenance, and reporting to ensure optimal customer satisfaction.

Responsibilities

• To provide daily support (8 am -5 pm), 5 working days/week as a Network service delivery base, if needed, you may be required to work beyond stipulated working hours and over weekends
• Ensure proactive monitoring of Primetime customer services on MainOne’s network using the available NMS (Network Monitoring System), providing specific updates, status, and performance of all the services
• Ensure there is a ticket / Open a trouble ticket (TT) for every Primetime-related fault and that it is tracked, updated, and managed throughout the incident’s life cycle up to the point of closure within OLAs
• Ensure that any equipment faults affecting Primetime Customers are rectified promptly and efficiently
• Responsible for providing remote support and troubleshooting for all identified faults on the network interfacing with the assigned MainOne Vendor and third party and escalating to Level 3 (TX Implementation and IP Operations) where it cannot be resolved at Level 2
• Maintain and ensure full compliance with all MainOne’s NOC Operations processes and procedures
• Monitor Primetime customer’s performance on MainOne’s global network, flag anomalies, and collaborate with stakeholders to resolve any challenges to customer satisfaction
• Ensure accurate Ticket logging, timely updates, and communication by Primetime Service NOC to other engineers during the life cycle of an IPLC, IP, or VOIP-related incident
• Ensure that all escalated IP, IPLC, or VOIP tickets are resolved within agreed-upon timelines and handled professionally
• Manage appropriate communication to achieve excellent service experience during the incident handling
• Answer all Primetime customer support-related telephone calls and interface with internal and external stakeholders on operational issues and related network events, using Main One’s standard operating procedures to address all issues
• Ensure change management processes for Primetime customers is adhered to ensure customer satisfaction
• Ensure network KPIs are met (Network Availability 99.99%, and MTTR 4 hours NHW, 6 hours HW)
• Provide technical support to managed service vendors 24/7 to meet and exceed customers’ expectations
• Ensure that circuit handover or acceptance of new services is carried out in accordance with MainOne’s standards, capturing all necessary information and saving it in DMS, in compliance with our corporate policy
• Handle escalated trouble ticket calls, working closely with other NOC engineers, and last-mile providers, and managed service vendors to resolve issues promptly
• Ensure quarterly training is conducted for the vendor support engineers covering technical aspects and operational expectations
• Undertake any other ad hoc assignment that may be assigned by the Ghana Transmission and CLS Manager

Qualifications

• A Bachelor’s Degree in Telecom Engineering, Computer Science, or Equivalent in Information and Communications Technology

Relevant professional/technical certifications

• Proven years work experience in configuration, operations, maintenance of fiber optical nodes, Carrier Ethernet nodes, MW radio (PTP, PTMP), IP network troubleshooting skills, (Cisco-Ciena, FortiGate routers & switches), fiber optics cable handling and OTDR traces, and basic knowledge in power rectification systems
• Network certification such as Cisco Certified Network Associate (CCNA) or equivalent is desired. Strong understanding of GPON, FTTx architectures, and related technologies

Competencies Required:

• Must have fair knowledge of optical networks such as DWDM/OTN/SDH/SONET/GPON, FTTx, and working knowledge of Ciena OME 6500 series, Ciena switches, Cisco routers and switches
• Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts) and implement into the network in an efficient manner if required
• Microwave radio advanced configuration skills and troubleshooting.
• Basic knowledge in configuring and troubleshooting L1 and L2 issues for Cisco and Ciena equipment
• Fair understanding of OSPF, TCP/IP, Enterprise Wireless, and L2 technologies.
• TCP/IP, Network Security, VoIP and OSPF networking experience required
• Extensive knowledge of Spanning Tree, VLAN’s, VTP, Trunking protocols
• Good knowledge in Microsoft Office suite using Word, Excel, PowerPoint and MS SharePoint
• Able to work well within a busy team and handle a wide range of issues. Capable of multi-tasking, good time management and prioritisation of workload
• Ability to drive managed vendors to prioritise and resolve problems and identify future needs
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Familiar with the use of various test equipment, i.e. OSA, OTDR, Ethernet Analyser, Transmission Analysers, Optical power meters, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: OSP Engineer

Job Code: JR-157704
Location: Nigeria
Job type: Full-time

Job Summary

• Responsible for the successful completion of Network Fulfilment, Release Management, Process Improvement and driving Continual Service Improvement. Establishing technical process improvements and assisting in the Service Strategy, Design and Transition lifecycle stages.
• Responsible for integration with all business systems and applications.
• Responsible for Network Fulfilment and technical process improvement ensuring the customer is at the forefront of everything we do.

Responsibilities

• Fiber Survey & Planning: Conduct site surveys for FTTH/FTTX deployments, perform physical walkouts, document footage, identify utility poles/manholes, and prepare low-level design sketches
• Troubleshooting & Maintenance: Perform, analyze, and troubleshoot P2P and GPON faults using OTDR (Optical Time Domain Reflectometer), LSPM (Light Source and Power Meter), and VFL (Visual Fault Locator)
• Splicing & Installation: Supervise/Perform high-quality fusion splicing of loose tube and ribbon fiber optic cables, build splice closures, and manage cable management in splice trays
• Civil Works Oversight: Supervise fiber civil work including trenching, manhole construction, conduit laying, and aerial fiber cable placement, replacement and underground relocation
• Reporting & Documentation: Prepare as-built drawings, splice-MST reports, and daily progress reports. Ensure all field data is accurate and uploaded to project management tools
• Emergency Response: Provide 24/7 on-call support for emergency fiber restoration (fiber breaks)
• Perform quality acceptance of lastmile, metro and backhaul fiber builds.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online