Recruitment at ETC Workforce Services Limited

ETC Workforce Services Limited – We are a leading workforce management, outsourcing and advisory organization, empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support.

We are recruiting to fill the position below:

Job Title: Workshop Operations Officer

Location: Nigeria

Role Purpose

• We are seeking a diligent and technically skilled Workshop Operations Officer to support transformer repair and workshop activities. This role is essential in ensuring compliance with operational standards, timely reporting, and quality repairs in line with service level agreements (SLAs).

Key Responsibilities

• Ensure 100% compliance with Ikeja Electric policies and processes as validated by the Line Manager.
• Complete the online Corporate Governance Assessment and meet the minimum expected score.
• Achieve the SLA-agreed Distribution Transformer (DT) repair rate monthly.
• Submit timely and error-free material utilization reports.
• Repair DT failures caused by poor workmanship within the specified timeline.
• Submit daily operational reports within the defined schedule.
• Maintain zero tolerance for damage to tools and equipment due to mishandling.
• Ensure DT repairs are completed within SLA timelines—5 workdays for minor repairs and 10 workdays for major repairs.

Minimum Requirements

• OND/HND/bachelor’s degree in electrical engineering or related field
• Prior experience in workshop or transformer repair operations is an advantage.
• Strong attention to detail and commitment to quality.
• Ability to work under pressure and meet strict deadlines.

Skills & Competencies:

• Technical proficiency in transformer repair and workshop operations
• Knowledge of safety protocols and equipment handling
• Strong reporting and documentation skills
• Problem-solving and time management abilities
• Team collaboration and communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Executive – Fleet Card & Bulk Fuel Sales

Location: Nigeria (Remote)

Job Summary

• Our client company is seeking proactive Account Executives – Fleet Card & Bulk Fuel Sales responsible for driving business growth through the sale of fleet fuel card solutions and managing B2B sales of bulk fuel.
• This dual-function role requires an aggressive, goal-oriented salesperson who can generate new leads, close sales, build strong relationships, and manage post-sale support.
• The role involves identifying commercial fueling needs, delivering tailored solutions, and ensuring excellent customer experience across both products.

Key Responsibilities
Business Development & Lead Generation:

• Identify and pursue commercial prospects needing either fleet card solutions or bulk fuel purchases.
• Conduct cold calls, send strategic cold emails, and schedule meetings with potential customers (fleet operators, transport/logistics managers, procurement teams, etc.).
• Actively source and respond to bid opportunities, RFPs, and IFBs for bulk fuel supply contracts.

Fleet Card Sales:

• Target companies with fleets (5–150 vehicles) and introduce suitable card-based fuel management solutions.
• Schedule meetings with key decision-makers to understand current fuel card usage, pain points, and business needs.
• Achieve monthly targets of at least 2 new fleet card accounts and annual targets of 1 million new gallons.

Bulk Fuel Sales & Account Management:

• Promote and sell bulk fuel delivery services to B2B customers including logistics firms, contractors, and industrial clients.
• Understand customer consumption patterns and recommend tailored fuel supply plans.
• Negotiate contracts, pricing, and delivery schedules with clients, ensuring terms align with business goals.
• Track and manage customer orders, ensuring timely delivery and resolving any supply or service issues.

Proposal Writing & Documentation:

• Prepare professional sales proposals and respond to RFPs/IFBs for bulk fuel and fleet card services.
• Complete and process new client documentation including credit applications and sales contracts.
• Maintain accurate CRM records (e.g., Salesforce) of all prospect interactions, follow-ups, and conversion progress.

Client Relationship Management:

• Build long-term client relationships by offering proactive support and resolving issues quickly.
• Maintain regular communication to identify upselling or cross-selling opportunities.
• Ensure customer satisfaction through excellent post-sales service, including fuel card activation, invoicing support, and performance reporting.

Reporting & Coordination:

• Submit weekly and monthly reports on sales activities, client status, and pipeline health.
• Collaborate with the credit, logistics, and operations teams to ensure smooth service execution and client onboarding.
• Demonstrate and uphold company values: Respect, Lead, Collaborate, Serve, Solve.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years’ experience in B2B sales, preferably in fleet/fuel or petroleum marketing sectors.
• Proven track record in prospecting, closing deals, and account servicing.
• Strong proposal writing, presentation, and negotiation skills.
• Proficiency in MS Office and CRM software
• Remote Experience.
• Self-motivated, organized, and capable of managing multiple priorities.
• Excellent communication skills with a problem-solving mindset.
• Ability to work independently with minimal supervision and deliver results

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant

Location: Nigeria (Remote)

Job Summary

• We require the services of an experienced and skilled Accountant to join our team. The successful candidate will manage our financial records, prepare financial statements, and ensure compliance with accounting standards.

Key Responsibilities

• Manage and maintain accurate financial records
• Interface with clients in handling invoicing and payments
• Prepare periodic financial statements, including balance sheets and income statements
• Ensure compliance with accounting standards and regulatory requirements
• Analyze financial data to inform business decisions
• Develop and implement financial policies and procedures
• Manage and reconcile accounts payable and accounts receivable

Requirements

• Bachelor’s degree in Accounting or related field
• Minimum of 5 years working experience in accounting, preferably in a logistics or transportation company
• Expertise in QuickBooks accounting software
• Strong knowledge of accounting principles, standards, and regulations
• Excellent analytical, communication, and problem-solving skills
• Ability to work independently and as part of a team.

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Electrical Design Engineer

Location: Nigeria

Job Summary

• The Electrical Design Engineer leads the design and development of electrical systems for power distribution, control panels, and integrated solutions across various projects.
• This role ensures technical excellence, regulatory compliance, and cross-functional integration with other departments.
• The engineer applies advanced simulation tools, mentors junior engineers, and drives continuous improvement in design quality and efficiency, aligning with the company’s strategic goals for innovation and operational excellence.

Key Duties and Responsibilities

• Design detailed electrical systems, schematics, and layouts for low and medium voltage power distribution and control systems.
• Perform engineering calculations to determine system specifications and electrical load requirements.
• Develop and validate prototypes, ensuring performance, reliability, and regulatory compliance.
• Conduct simulations and analyze test data to refine and optimize designs.
• Diagnose and resolve technical challenges during development and production phases.
• Oversee functional testing and verification of electrical systems prior to deployment.
• Ensure system safety by conducting risk assessments and integrating safety measures into designs.
• Prepare accurate documentation including electrical drawings, specifications, test procedures, and engineering reports.
• Maintain organized and up-to-date design files and records.
• Ensure all designs comply with company standards, national codes (e.g., NEC, IEC), and industry best practices.
• Work closely with cross-functional teams including Mechanical Design, Production, Quality, and Project Management.
• Coordinate with clients, consultants, and stakeholders to gather requirements and provide regular project updates.
• Contribute to design reviews and technical evaluations.
• Review and enhance internal design processes for efficiency, accuracy, and scalability.
• Provide technical guidance and mentorship to junior engineers and interns.
• Stay abreast of technological advancements and regulatory changes relevant to electrical system design.

Competencies and Qualifications

• B.Eng in Electrical Engineering or related discipline
• Minimum of 4 years in electrical design engineering, preferably in industrial or commercial power systems.
• Expertise in BricsCAD (mandatory); familiarity with AutoCAD, EPLAN, or ETAP is a plus.
• Strong foundation in electrical system design, circuit theory, and power distribution.
• Skilled in control panel design, cable sizing, protection schemes, and grounding systems.
• Ability to read and interpret electrical standards and technical documentation.
• Proven ability to troubleshoot complex issues using analytical tools and engineering judgment.
• Experience conducting root cause analyses and implementing corrective actions.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong team collaboration and leadership presence in technical discussions.
• Demonstrated initiative in process optimization and adopting emerging design tools or Standards.

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: PPM Post Installation Officer

Location: Nigeria
Reporting To: PPM Post Installation Team Supervisor

Role Purpose

• We are seeking a proactive and detail-oriented PPM Post Installation Officer to support post-metering fault resolution across our Business Units. This role is critical to ensuring metering infrastructure quality, resolving customer complaints, and contributing to commercial loss reduction efforts.

Key Responsibilities

• Monitor all Non-Maximum Demand (NMD) customer post-metering activities within the Business Unit.
• Investigate customer metering complaints and provide technical feedback.
• Ensure accurate documentation and accountability of retrieved faulty meters.
• Resolve Band A escalations within 24 hours and other metering issues within 72 hours.
• Maintain accountability for seals deployed to the Business Unit.
• Oversee the quality of metering infrastructure and ensure compliance with installation standards.
• Conduct periodic meter recertification and validation for energy accuracy.
• Prepare daily activity and performance reports.
• Verify and authenticate customer account numbers.
• Reconfirm customer requests for service changes including load, name, and address updates.
• Comply with Quality Management System and Occupational Health & Safety regulations.
• Perform additional duties as assigned by the Unit Head or Head of Department.

Requirements
Qualification and Experience:

• Candidates should possess a First Degree in Social Sciences or Engineering with 0–2 years post-qualification experience.

Skills & Competencies
Technical Competencies:

• Relationship management and interpersonal skills
• Data reconciliation and review
• Fair knowledge of metering systems
• Understanding of industry regulations and electricity body requirements
• Planning and organizing

Behavioural Competencies:

• Ability to work independently and make operational decisions
• Integrity and commitment to task
• Team management and multitasking under pressure
• Strong communication and interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Non-Maximum Demand (NMD) Metering Officer

Location: Nigeria
Reporting To: Non-Maximum Demand Management Supervisor

Role Purpose

• We are seeking a proactive and technically skilled NMD Metering Officer to support the monitoring and supervision of customer meters across our Business Units.
• This role is critical to ensuring metering accuracy, reducing commercial losses, and maintaining operational excellence in line with our metering initiatives.

Key Responsibilities

• Initiate and track repairs of faulty meters with vendors, ensuring timely reinstallation within SLA.
• Validate, verify, and process metering requests in accordance with metering policies and schemes.
• Monitor all NMD customer metering activities across Business Units.
• Contribute to commercial loss reduction strategies.
• Compile and submit metering status reports for various initiatives.
• Oversee installation team operations and provide technical support and materials.
• Resolve backend metering queries, escalations, and complaints within 24 hours.
• Manage meter and material inventory.
• Track installation, commissioning, and maintenance targets for compliance.
• Ensure quality control of metering infrastructure.
• Report stock levels periodically for all NMD field staff.
• Conduct feasibility checks and authenticate customer account numbers.
• Assist in managing the NMD metering database.
• Perform additional duties as assigned by supervisors or stakeholders in line with SLAs.
• Comply with Quality Management System and Occupational Health & Safety standards.

Minimum Requirements

• First degree or equivalent diploma qualification.
• 0–2 years of relevant work experience with advanced knowledge of metering principles and techniques.

Skills & Competencies
Technical Competencies:

• Deep understanding of energy industry standards.
• Strong analytical and problem-solving abilities.
• Effective coordination and planning skills.

Behavioural Competencies:

• Ability to work independently and handle operational decisions.
• Excellent communication and interpersonal skills.
• Strong business acumen and commitment to task.
• Ability to multitask and perform under pressure.
• Effective reporting and escalation management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commissioner

Location: Nigeria

Role Purpose

• We are seeking a highly organized and technically skilled Commissioner to oversee the sealing, commissioning, and documentation of installed meters.
• This role ensures quality compliance, timely resolution of escalations, and effective coordination of installation teams across Business Units.

Key Responsibilities

• Seal, commission, and upload all installed meters within 24 hours.
• Resolve all escalated rejections within 24 hours.
• Ensure 100% quality and accuracy in daily meter installations, escalating non-compliance.
• Monitor and enforce a minimum of 4-meter installations per Installer daily.
• Plan, coordinate, and supervise tasks of Installers and Assistants in line with approved schedules and SLAs.
• Maintain accountability for meters, materials, seals, and work tools issued to field teams.
• Resolve escalated customer complaints within 48 hours, ensuring 95% compliance.
• Uphold professional conduct, safety standards, and a zero-extortion policy.
• Submit the following reports with zero errors and on schedule:
• Daily Activity Report – by 10:00 AM daily
• Weekly Meter Stock Report – Close of Business every Friday
• Seal Utilization Report – Close of Business every Friday

Minimum Requirements

• First Degree in Electrical Engineering or a related field.
• Minimum of 2 years relevant experience.
• Ability to multitask and meet strict deadlines.

Skills & Competencies:
Technical Competencies:

• Electricity Regulations and Policies
• Customer Support and Payment Solutions
• Energy Loss Reduction Techniques and Management

Behavioural Competencies:

• Strong communication and interpersonal skills
• Supervisory and managerial capabilities
• Problem-solving and decision-making skills
• Effective time management and coordination
• Resource management and business focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Office Assistant

Location: Nigeria
Reporting To: Administrative Officer

Role Purpose

• We are looking for a reliable and proactive Office Assistant to support daily administrative operations.
• This role ensures meeting venues are properly set up, and refreshments are in place, while maintaining a clean and organized office environment.

Key Responsibilities

• Ensure conference rooms are clean, tidy, and ready for meetings.
• Maintain cleanliness and organization in the pantry.
• Collect and distribute mail and correspondence from the front desk.
• Serve as a communication link between departments for official information.
• Purchase administrative supplies and sundries as needed.
• Assist with other official tasks as assigned by the supervisor or Unit Head.
• Comply with Quality Management System and Occupational Health & Safety standards.

Minimum Requirements

• SSCE or equivalent qualification.
• 0–2 years of experience in a similar role.
• Basic knowledge of office maintenance and organization.

Skills & Competencies
Technical Competencies:

• Vendor Management
• Administrative Support

Behavioural Competencies:

• Strong communication and interpersonal skills
• Problem-solving and decision-making ability
• Resource management and business awareness
• Ability to work independently and maintain a professional demeanour.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you meet the above criteria and are ready to contribute to a dynamic team, please apply.

Job Title: ATEX Field Agent

Locations: Abuja (FCT), Abia, Akwa Ibom, Anambra, Cross River, Kaduna, Kano, Lagos, Ogun, Oyo, and Rivers
Employment Type: Full-time

Role Description

• The ATEX Field Agent is responsible for identifying, engaging, and onboarding qualified businesses onto the ATEX platform through TOFA’s marketplace initiative.
• The role requires a proactive and detail-oriented individual who can verify business eligibility, collect accurate data, and ensure compliance with ATEX onboarding requirements.
• The Agent will work closely with the Supervisor and Project Lead to achieve set targets and maintain the integrity of the data collected.

Key Responsibilities

• Identify and onboard qualified businesses that meet ATEX selection criteria (registered, active, and currently trading).
• Verify and collect complete, accurate, and up-to-date information from businesses using the assigned TOFA Agent link.
• Ensure all data submissions comply with ATEX and TOFA standards for accuracy and completeness.
• Engage business owners professionally to explain the benefits and requirements of the ATEX platform.
• Collaborate with the Supervisor and Project Lead to receive feedback, guidance, and necessary support for field activities.
• Track onboarding progress and provide timely reports on activities and challenges encountered.
• Maintain confidentiality and uphold ethical standards throughout the onboarding process.
• Perform any other duties assigned by the Supervisor or Project Lead.

Reporting Line:

• Reports to the Supervisor and Project Lead.

Requirements

• Interested candidates should possess an SSCE, FSLC, OND, NCE, HND, or a Bachelor’s Degree
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in data collection.
• Ability to work independently and meet set targets.
• Basic knowledge of business registration and trading requirements.
• Good digital literacy, including data entry and online reporting tools.
• Self-motivated, reliable, and results-oriented.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Agent

Location:  Nigeria
Employment Type: Contract / Project-Based
Department: Operations / Field Engagement
Reporting To: Supervisor & Project Lead

About the Role

• Our client is seeking proactive and detail-oriented ATEX Field Agents to identify, engage, and onboard qualified businesses onto the ATEX platform through a marketplace initiative.
• The ideal candidate will verify business eligibility, collect accurate data, and ensure compliance with onboarding standards while representing our client professionally.

Key Responsibilities

• Identify and onboard qualified businesses that meet ATEX selection criteria (registered, active, and currently trading).
• Verify and collect complete, accurate, and up-to-date business information using the assigned Agent link.
• Ensure all data submissions comply with ATEX and our client’s standards for accuracy and completeness.
• Professionally engage business owners, explaining the benefits and requirements of the ATEX platform.
• Collaborate with the Supervisor and Project Lead for feedback, guidance, and operational support.
• Track onboarding progress and provide timely reports on field activities and challenges.
• Maintain confidentiality and uphold ethical standards throughout the onboarding process.
• Perform any other duties as assigned by the Supervisor or Project Lead.

Required Competencies & Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in data collection.
• Ability to work independently and meet set targets.
• Basic knowledge of business registration and trading requirements.
• Good digital literacy, including data entry and the use of online reporting tools.
• Self-motivated, reliable, and results-oriented.

Application Closing Date
14th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: NMD Revenue Support Officer

Location: Nigeria
Reporting To: NMD Revenue Specialist

Role Purpose

• We are seeking a detail-oriented and analytical NMD Revenue Support Officer to join our team.
• This role is responsible for setting up, monitoring, and managing the prepaid meters database, ensuring data accuracy and operational efficiency across our metering platforms.

Key Responsibilities

• Review and process energy adjustments following necessary approvals.
• Perform monthly reconciliation of total energy adjustments.
• Review reconciliation documents from Business Units for prepaid account setup on AMI and Ultima platforms.
• Set up new prepaid accounts (CIS & Ultima) on vending platforms in line with established guidelines.
• Analyse and interpret customer complaints using statistical techniques and database insights.
• Develop and implement data collection strategies to reduce errors and improve efficiency.
• Evaluate and spread customer arrears based on requests from Business Units.
• Maintain and update the NMD metering database.
• Resolve customer vending-related issues on the PPM platform.
• Troubleshoot and resolve offline customer profile issues.
• Conduct daily installation quality checks and generate certification reports.
• Track installation progress on feeder and DT basis to ensure compliance with standards.
• Adhere to Quality Management System and Occupational Health & Safety requirements.
• Support the Unit Head and Department Head with additional duties as assigned.

Minimum Requirements

• First degree in Social Sciences or related field.
• Minimum of 2 years of relevant experience.
• Proficiency in Microsoft Excel for analytics and business reporting.
• Strong understanding of CRM systems and data management.
• Ability to multitask and meet strict deadlines.
• Excellent team collaboration and communication skills.

Skills & Competencies
Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Support and Payment Solutions
• NMD Meter Reading and Management
• Energy Loss Reduction Techniques.

Behavioural Competencies:

• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Supervisory and resource management skills
• Business acumen and commitment to task.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you meet the above criteria and are ready to contribute to a dynamic team, please apply.

Job Title: Direct Energy Agent

Location: Nigeria

Role Purpose

• We are seeking a proactive and customer-focused Direct Energy Agent to support energy management and customer engagement across the Ikeja Electric Network.
• This role is essential in ensuring accurate customer data, detecting energy theft, and driving revenue collection through field operations and customer validation.

Key Responsibilities

• Validate customer details and update records on the Ikeja Electric Network with accurate and timely feedback.
• Identify and register newly constructed facilities (residential, commercial, retail) on the network within SLA timelines.
• Maintain a minimum 95% rating in professionalism and integrity when handling customer escalations and queries.
• Upgrade existing customers to appropriate tariff plans based on consumption, premises usage, and service wire configuration.
• Detect and escalate cases of illegal electricity connections via electric poles within SLA timelines.
• Identify and report energy theft cases such as meter bypass, tampering, and non-vending customers (over 6 months).
• Drive collection efficiency by ensuring customers with outstanding bills make payments.
• Identify unregistered individuals or entities connected to the network without payment or vending history and escalate to backend teams.

Minimum Requirements

• OND/HND/bachelor’s degree in any discipline
• Prior experience in field operations, customer service, or energy sector roles is an advantage.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and meet strict deadlines.
• Familiarity with energy regulations and metering systems is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Compliance

Location: Nigeria

Job Summary

• This role ensures compliance with safety, quality, environmental, and regulatory standards by integrating HSE and Quality Management Systems.
• It focuses on risk mitigation and operational excellence, and fostering a culture of compliance and continuous improvement.

Key Duties and Responsibilities

• Ensure compliance with applicable safety, quality, and environmental regulations, including industry standards and certifications.
• Regularly review and update compliance and quality policies to address emerging risks and maintain certifications (e.g., ISO 45001, ISO 9001).
• Identify and address risks related to operational safety and product quality, implementing corrective and preventive measures.
• Conduct comprehensive risk assessments for safety and quality aspects of operations.
• Implement and monitor risk mitigation strategies across all departments.
• Develop and deliver training programs to educate employees on compliance requirements, safety protocols, and quality standards.
• Promote awareness of safety and quality policies, encouraging proactive participation at all organizational levels.
• Investigate safety incidents and quality non-conformances, identify root causes and recommend corrective actions.
• Ensure thorough documentation of incidents and follow-up actions.
• Stay informed about the best practices in safety, quality, and compliance to recommend improvements.
• Drive initiatives to enhance safety and quality performance while optimizing operational efficiency
• Maintain accurate and comprehensive records of compliance, safety, and quality activities, including audits, incidents, and certifications.
• Prepare and present regular compliance and quality reports to management.
• Develop and oversee emergency response plans, ensuring alignment with safety and regulatory standards.
• Conduct periodic drills to maintain readiness for potential incidents.

Competencies and Qualifications

• Bachelor’s Degree / HND in Engineering or related field
• Minimum of 7 years relevant experience and 4 years in supervisory position
• Possess strong knowledge of ISO 450001:2018 and ISO 9001: 2015 and qualified as an internal auditor
• Familiarity with HSE regulations like OSHA, ISO
• Understanding of areas such as First Aid, CPR, and Hazardous materials handling
• Knowledge of industry-specific compliance requirements and best practices
• Proficiency in developing, implementing, and updating compliance policies and procedures to mitigate risks
• Proficient in conducting regular audits and risk assessments to detect potential areas of non-compliance
• Experience in organizing and overseeing training programs to educate employees on compliance requirements and ethical standards
• Expertise in investigating and resolving compliance-related incidents and breaches efficiently
• Ability to maintain comprehensive records of compliance activities, audits, and incidents
• Ensures compliance with all relevant HSE regulations, standards, and permits, and maintains accurate records and documentation.

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: QAQC Field Officer

Location: Nigeria
Employment Type: Full-Time
Reporting To: QA / QC Field Supervisor

Role Purpose

• We are seeking a proactive and detail-oriented QAQC Field Officer to join our team in Lagos.
• This role plays a vital part in post-metering resolution activities within the business unit, supporting the NMD Field Supervisor in ensuring metering accuracy and customer satisfaction.

Key Responsibilities

• Resolve technical and non-technical customer metering issues within 24 hours for Band A and 72 hours for non-Band A escalations.
• Investigate metering complaints and provide technical feedback on findings.
• Document daily field activities using Mobiform and CRM systems.
• Conduct quality checks on NMD field metering operations across business units.
• Perform pre-surveys for customers with underground cabling to determine optimal metering points.
• Maintain high standards of quality across all metering initiatives.
• Ensure compliance with Quality Management System and Occupational Health & Safety regulations.
• Execute additional duties as assigned in line with work processes and SLAs.

Minimum Requirements

• First Degree in Social Sciences or Engineering.
• 0 – 2 years post-qualification experience.

Skills & Competencies:
Technical Competencies:

• Basic understanding of industry regulatory requirements and energy auditing.
• Strong knowledge of electrical wiring and cable specifications.
• Analytical thinking and effective monitoring skills.

Behavioural Competencies:

• Attention to detail and commitment to task.
• Ability to work under pressure and manage multiple tasks.
• Excellent communication and interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Control Centre Shift Operator

Location: Nigeria
Reporting To: Control Centre Manager

Role Purpose

• We are seeking a vigilant and analytical Control Centre Shift Operator to monitor and manage customer complaints, with a specific focus on bilateral technical and commercial issues.
• This role is critical to ensuring service compliance, timely fault resolution, and supporting revenue assurance across operational units.

Key Responsibilities

• Generate and dispatch daily Disconnection/Reconnection (DC/RC) orders to ESC/ESR/technical hubs based on predefined parameters.
• Collate and report all DC/RC orders dispatched to technical hubs.
• Monitor and report bilateral faults and resolutions 24/7 via the customer complaint portal, adhering to service standards.
• Ensure feeder fault tickets and associated work orders are created daily on the asset management portal.
• Escalate unresolved issues to relevant departments and follow through to ensure service compliance.
• Monitor and ensure quality assurance in resolving customer complaints.
• Analyse and report technical and commercial faults and resolutions from field locations.
• Escalate unresolved faults and SLA violations based on stipulated standards.
• Conduct trend analysis of DC/RC activities, fault management, and franchise operations to support planning for technical and commercial functions.

Minimum Requirements

• First degree in any relevant discipline.
• 2 – 3 years of experience in an operations environment.
• Experience in a utility company is an added advantage.

Skills & Competencies:
Technical Competencies:

• Mid-level to advanced proficiency in Microsoft Excel
• Strong data analysis and complaint management skills

Behavioural Competencies:

• Excellent interpersonal and communication skills
• Strong problem-solving abilities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: QAQC Backend Officer

Location: Nigeria
Reporting To: QAQC Backend Validation Specialist

Role Purpose

• We are seeking a detail-oriented and analytical QAQC Backend Officer to support post-metering issue resolution and quality assurance across Business Units.
• This role ensures compliance with metering standards, coordinates backend validations, and contributes to continuous improvement in metering operations.

Key Responsibilities

• Ensure quality standards are met across all metering initiatives, both personally and within the back-office team.
• Perform daily validation and evaluation of surveys and installations.
• Check for consistency in survey and installation reports.
• Ensure closure of non-conformance issues raised by subcontractors or NMD representatives.
• Generate and analyse weekly performance and metering quality reports.
• Escalate unresolved issues to relevant teams including BU Vigilance and QAQC Surveillance.
• Monitor field operations for compliance with established policies.
• Submit weekly evaluation reports to the QAQC Field Unit, including lists of installations for surveillance.
• Update resolution feedback from cross-functional units.
• Support departmental objectives through assigned tasks.
• Comply with Quality Management System and Occupational Health & Safety regulations.

Minimum Requirements

• First degree in Social Sciences or Engineering.
• 0–3 years post-qualification experience.

Skills & Competencies
Technical Competencies:

• Relationship management and interpersonal skills
• Data reconciliation and review
• Fair knowledge of metering systems
• Understanding of industry regulations and electricity standards
• Planning and organizing

Behavioural Competencies:

• Commitment to task and independent decision-making
• Ability to multitask and perform under pressure
• Strong communication and interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online